Job Summary:
Alpha Consulting Corp. is seeking a Desktop Support Analyst to join their Enterprise Technology department. The role involves providing IT services and support, including desktop support and ServiceDesk services, to ensure effective end-user technology support.
Responsibilities:
• Deliver exceptional customer service by effectively communicating with users to understand issues, providing timely resolutions, and escalating when necessary
• Provide comprehensive desktop support for MAC and PC users, addressing hardware and software issues promptly and efficiently
• Administer and troubleshoot issues related to Office365 applications
• Oversee general inventory management, including tracking and maintaining hardware and software assets
• Assist with end-user issues and support of AI tools with office products
• Maintain accurate and up-to-date documentation of technical procedures, troubleshooting steps, and system configurations
Qualifications:
Required:
• 5 years of IT experience
• Proven experience in progressive IT roles within a large, complex organization
• Bachelor's degree in a technical discipline or equivalent working experience
• Experience in delivering support to a diverse company
• Proven ability to communicate effectively throughout all levels of associates and with those from diverse cultural backgrounds
• Prior work experience at client or in client's Industry
• Applicants must be able to work directly for Artech on W2
Preferred:
• Experience in utilizing SCCM, JAMF, Office365, and Adobe applications
• In-depth knowledge of Azure AD & On-Prem AD administration
• Familiarity with AI integrations with office products
Company:
Alpha Consulting Corp. has been exceeding expectations in the IT, pharmaceutical, and clinical staffing business since 1994. Founded in 1994, the company is headquartered in East Brunswick, USA, with a team of 201-500 employees. The company is currently Growth Stage.