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Desktop Support Analyst Jobs in Ohio (NOW HIRING)

DYOPATH

Desktop Support Analyst II

Akron, OH

$31.68/hr

Join DYOPATH as a Desktop Support Analyst II Are you passionate about solving technical challenges, supporting end users, and keeping systems running smoothly? DYOPATH is seeking a Desktop Support ...

DYOPATH

Desktop Support Analyst II

Akron, OH · On-site

$31.68/hr

Join DYOPATH as a Desktop Support Analyst II Are you passionate about solving technical challenges, supporting end users, and keeping systems running smoothly? DYOPATH is seeking a Desktop Support ...

DYOPATH

Desktop Support Analyst II

Akron, OH

$31.68/hr

Join DYOPATH as a Desktop Support Analyst II Are you passionate about solving technical challenges, supporting end users, and keeping systems running smoothly? DYOPATH is seeking a Desktop Support ...

DYOPATH

Desktop Support Analyst II

Cleveland, OH

$31.68/hr

Join DYOPATH as a Desktop Support Analyst II Are you passionate about solving technical challenges, supporting end users, and keeping systems running smoothly? DYOPATH is seeking a Desktop Support ...

TP Mechanical Contractors

Be Seen First

Desktop Support Analyst

Columbus, OH · On-site

$25 - $30/hr

The Desktop Support Analyst will have strong customer service skills and a solid foundation in troubleshooting common IT problems. This position is the frontline of IT support for our user base ...

HR4Me

TP- Desktop Support Analyst

Columbus, OH · On-site

$22.50 - $30.25/hr

Minimum 3-5 years of corporate helpdesk or desktop support experience in an enterprise environment * Working knowledge of Windows 10/11 operating systems and basic Active Directory tasks (password ...

Artech Information System LLC

desktop support

Columbus, OH · On-site

$22.50 - $30.25/hr

... Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients ... Desktop Support LOCATION: Columbus, OH, 43215 Duration: 1 month+ Job responsibilities :To perform ...

MSR Cosmos

Desktop Support

Avon Lake, OH · On-site

$18.50 - $23.50/hr

Desktop Support Location: Avon Lake, OH Duration: Long Term Skills: Desktop Support with strong Windows skills Thanks Ramesh

Artech Information System LLC

DESKTOP SUPPORT

Columbus, OH

$19.50 - $24.75/hr

... Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients ... Job Title: Desktop Support Representative Distributed Client Services Location: Columbus,OH ...

Revel Staffing

Desktop Support Technician

Toledo, OH

$78K - $108K/hr

Desktop Support Technician A healthcare organization is seeking a full-time Desktop Support ... Strong analytical, research, and problem-solving skills * Excellent customer service and ...

Mastech Digital

Deskside Support Analyst

Enon, OH · On-site

$23 - $27/hr

Deskside Support Analyst Primary Skills: Windows Role Description: The Deskside Support Analyst ... desktop, laptop, and workstation hardware troubleshooting skills - Occasionally perform ...

Artech Information System LLC

DESKTOP SUPPORT

Cleveland, OH · On-site

$19.75 - $25/hr

... Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients ... POSITION:DESKTOP SUPPORT LOCATION: Cleveland,OH Duration:1+years * PC SW & HW PD & Break/fix, Win ...

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All JobsDesktop Support Analyst JobsDesktop Support Analyst Jobs in Ohio

Desktop Support Analyst information

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$10

$25

$37

How much do desktop support analyst jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for desktop support analyst in Ohio is $25.57, according to ZipRecruiter salary data. Most workers in this role earn between $21.25 and $28.56 per hour, depending on experience, location, and employer.

What does a Desktop Support Analyst do?

A Desktop Support Analyst is responsible for providing technical support to users regarding computer hardware, software, and network issues. They help troubleshoot problems, install or upgrade computer systems, and ensure that all workstations operate efficiently. Their role often involves responding to service requests, maintaining documentation, and collaborating with other IT professionals to resolve complex issues. The goal is to minimize downtime and ensure users can work productively with their technology.

What are the key skills and qualifications needed to thrive as a Desktop Support Analyst, and why are they important?

To thrive as a Desktop Support Analyst, you need a solid understanding of computer hardware, operating systems, troubleshooting techniques, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and enterprise software such as Microsoft Active Directory is common in this role. Strong communication, patience, and problem-solving abilities help analysts effectively support users and resolve issues efficiently. These skills and qualities are vital for minimizing downtime, ensuring smooth IT operations, and delivering excellent end-user support.

How much does a support analyst make in the US?

A Desktop Support Analyst in the US typically earns between $45,000 and $70,000 annually, depending on experience, location, and certifications. Entry-level roles may start lower, while experienced analysts with certifications like CompTIA or Microsoft can earn higher salaries. The role often involves troubleshooting hardware and software issues in an office environment.

Is desktop support an IT job?

Yes, desktop support is an IT job that involves assisting users with computer hardware, software, and network issues. It typically requires knowledge of operating systems, troubleshooting skills, and familiarity with tools like remote support software. Certifications such as CompTIA A+ can enhance job prospects in this field.

What is the difference between Desktop Support Analyst vs Help Desk Technician?

AspectDesktop Support AnalystHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentOn-site, troubleshooting hardware/software issuesRemote or on-site, providing user support
Industry UsageIT departments across various industriesCustomer service and IT support roles
Common Search IntentTechnical troubleshooting, hardware supportUser support, issue resolution

While both roles involve supporting users with technical issues, a Desktop Support Analyst typically handles more complex hardware and software troubleshooting on-site, whereas a Help Desk Technician often provides remote support and handles a broader range of user inquiries. Both roles require similar certifications and are essential in IT support teams across industries.

Is helpdesk a good entry-level IT job?

A helpdesk role, such as a Desktop Support Analyst, is considered a good entry-level IT job because it provides foundational experience in troubleshooting, customer service, and technical support. It often involves working with common tools like Windows, Active Directory, and ticketing systems, making it a valuable stepping stone for advancing in IT careers.

What are some common challenges faced by Desktop Support Analysts, and how can they be effectively managed?

Desktop Support Analysts often encounter challenges such as troubleshooting complex technical issues under time pressure, supporting a diverse range of hardware and software, and communicating technical solutions to users with varying levels of technical expertise. Effective management of these challenges involves staying current with technology updates, maintaining strong documentation practices, and developing excellent interpersonal skills. Regular collaboration with IT colleagues and end-users also helps in efficiently resolving problems and ensuring a seamless workflow.

What is the role of a desktop support analyst?

A desktop support analyst provides technical assistance to users by troubleshooting hardware, software, and network issues on desktop computers and related devices. They install, configure, and maintain computer systems, often using remote support tools, and may hold certifications like CompTIA A+ to ensure technical proficiency.
What are the most commonly searched types of Desktop Support Analyst jobs in Ohio? The most popular types of Desktop Support Analyst jobs in Ohio are:
What are popular job titles related to Desktop Support Analyst jobs in Ohio? For Desktop Support Analyst jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Desktop Support Analyst jobs in Ohio look for? The top searched job categories for Desktop Support Analyst jobs in Ohio are:
What cities in Ohio are hiring for Desktop Support Analyst jobs? Cities in Ohio with the most Desktop Support Analyst job openings:
Desktop Support Analyst jobs near you
Infographic showing various Desktop Support Analyst job openings in Ohio as of July 2026, with employment types broken down into 3% Locum Tenens, 83% Full Time, 9% Part Time, 1% Temporary, and 4% Contract. Highlights an 86% Physical, 6% Hybrid, and 8% Remote job distribution, with an average salary of $53,179 per year, or $25.6 per hour.
Desktop Support Analyst II

Desktop Support Analyst II

DYOPATH

Akron, OH

$31.68/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 3 days ago

Dyopath rating

6.7

Company rating: 6.7 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

167th of 230 rated it services

Job description

Join DYOPATH as a Desktop Support Analyst II

Are you passionate about solving technical challenges, supporting end users, and keeping systems running smoothly?

DYOPATH is seeking a Desktop Support Analyst II who brings strong troubleshooting abilities, attention to detail, and a commitment to delivering excellent customer support. If you enjoy advanced technical problem-solving, mentoring others, and ensuring seamless endpoint operations, this role is for you.

Why You'll Love Working Here
  • Purpose with Passion - Be part of a company guided by our L.O.V.E. philosophy, Living Our Values Every Day, where your work creates meaningful impact.
  • Grow & Thrive - DYOPATH supports your professional development through certifications, training, and advancement opportunities.
  • Award-Winning Culture - We are known for exceptional service and teamwork, and we extend that same commitment to our employees.
  • Fun & Respectful Teamwork - Join supportive, collaborative teams where contributions are recognized and achievements are celebrated.
Awesome Benefits
  • Medical, Dental & Vision Coverage
  • Life Insurance
  • 401(k) with company match
  • "You Pick a Day" paid holiday
  • FSA & HSA options
  • Pet Insurance
  • ...and much more

Full benefits overview at dyopath.com/careers

Role Overview
  • Location: On-site (Akron, OH)
  • Schedule: First Shift (8a-5p CST), Monday through Friday
  • Pay Rate: $31.68/hour
Your Mission as a Desktop Support Analyst II

As a Desktop Support Analyst II, you will support end users by resolving complex hardware, software, and account-related issues while ensuring all endpoints across the client environment operate effectively. You'll tackle higher-level escalations, mentor junior analysts, and contribute to documentation and process improvements.

Key ResponsibilitiesHardware & Software Support
  • Analyze user requests and incident trends.
  • Meet with users to discuss issue resolution and recurring problems.
  • Provide technical support for installation, deployment, and maintenance of:
    • PCs and laptops
    • Software
    • Scanners
    • Printers
    • Peripherals
  • Support internal customers through face-to-face interactions, phone support, or chat.
  • Track ticket progress using internal or client ticketing systems.
  • Create, receive, and resolve incidents, tasks, and service requests while meeting SLA targets.
  • Order and replace hardware components as needed.
  • Create, edit, and maintain knowledge base articles.
  • Act as a point of contact for third-party vendors and technicians.
  • Serve as an escalation point for complex technical issues and assist with mentoring Associate and Level I team members in the resolution of desktop support incidents.
  • Perform updates, including:
    • Microsoft security patches
    • Antivirus signatures
    • Software/application updates
  • Troubleshoot incidents, reports, and processes to identify and resolve errors.
  • Document processes and write clear procedures or user manuals to enhance self-service options.
  • Assist and mentor Level I and Associate Desktop Support Analysts as needed.
Other Duties as Assigned
What You Bring to the TeamEducation & Certifications

Required:

  • Bachelor's Degree in Computer Science, Information Technology, or a related field; OR four years of equivalent work experience
  • CompTIA A+ Certification

Preferred:

  • CompTIA Network+ Certification
  • Experience as a Desktop Support Analyst I
Additional Requirements
  • Successful completion of a background check
  • Valid driver's license with an acceptable driving record
Experience & Skills
  • In-depth working knowledge of PCs, laptops, and peripherals
  • Experience supporting Windows 10/11 environments, Active Directory, Microsoft 365, and endpoint management solutions
  • Experience with device imaging, asset management, MFA, SSO, DNS/DHCP troubleshooting, and hardware deployment
  • Familiarity with ITIL and change management processes
  • Ability to perform root cause analysis (RCA)
  • Intermediate to advanced proficiency in hardware and software troubleshooting
  • SharePoint experience (Microsoft 365 preferred)
  • Working knowledge of Microsoft 365
  • Experience with ServiceNow or similar ITSM platforms preferred
  • Mobile device support experience is a plus
  • Previous experience as a Desktop Support Analyst II, Desktop Support Technician, Service Desk Analyst, or End User Support Specialist preferred
  • Strong written and verbal communication skills
  • Good judgment when providing technical advice and problem resolution
  • Ability to collaborate effectively within a team environment
  • Strong prioritization skills with the ability to meet deadlines
  • High attention to detail
  • Customer-focused mindset
Why This Role Rocks

As our Desktop Support Analyst II, you'll take on more advanced technical challenges, influence support standards through documentation, and help guide junior team members. Your expertise will keep users productive, systems reliable, and support operations running smoothly.

Ready to Make an Impact?

If you're excited to take on advanced technical tasks and thrive in a team-oriented environment, DYOPATH wants to meet you. Apply now to become our next Desktop Support Analyst II and help deliver exceptional end-user support and technical service excellence

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