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Desktop Services Manager Jobs in Ohio (NOW HIRING)

Service Global, Inc

Desktop Engineer

Cleveland, OH · On-site

Feed requests for changes to the production estate to the Infrastructure Services Manager or ... Mandatory Skills Desktop/End-User Support/Break-fix/Desk-side/Basic Networking Skills/Windows ...

Iron Systems, Inc

Desktop Engineer

Cleveland, OH · On-site

Iron Systems, Inc is seeking a Desktop Engineer to provide deskside support for users utilizing ... Infrastructure Services Manager or Infrastructure Development Team Leads. • Ensure that a ...

Stefanini Group

Deskside Technician II

Hamilton, OH · On-site

$18.75 - $24/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... desktop services), systems integration, consulting and strategic staffing to Fortune 1000 ... Inventory management of IT assets including asset auditing * Ability to research and follow ...

Stefanini Group

Deskside Technician II

Hamilton, OH

$18.75 - $24/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... desktop services), systems integration, consulting and strategic staffing to Fortune 1000 ... Inventory management of IT assets including asset auditing * Ability to research and follow ...

Stefanini Group

Deskside Technician II

Hamilton, OH · On-site

$18.75 - $24/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... desktop services), systems integration, consulting and strategic staffing to Fortune 1000 ... Inventory management of IT assets including asset auditing * Ability to research and follow ...

Stefanini Group

Deskside Technician II

Hamilton, OH · On-site

$18.75 - $24/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... desktop services), systems integration, consulting and strategic staffing to Fortune 1000 ... Inventory management of IT assets including asset auditing * Ability to research and follow ...

Humetis Group

Desktop Support Engineer

Cincinnati, OH · On-site

We are seeking a skilled Desktop Support Engineer with a minimum of 7 years of experience in desktop management and infrastructure services. This role requires hands-on technical expertise in ...

Cognizant Technology Solutions

Desktop Analyst

Cincinnati, OH · On-site

$22.25 - $30/hr

... service management teams. In this role, you will • Provide Level 2 onsite support for complex ... problems on desktops, laptops, tablets, and mobile devices • Analyze symptoms to properly ...

NTT DATA Services

Desktop Support Technician

Pataskala, OH

$30 - $38/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide technical support and incident management service desk functions (Service Now) * Reviews, troubleshoots, and approves operational quality desktops, notebooks, printers, and associated ...

NTT DATA Services

Desktop Support Technician

Pataskala, OH · On-site

$30 - $38/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide technical support and incident management service desk functions (Service Now) * Reviews, troubleshoots, and approves operational quality desktops, notebooks, printers, and associated ...

NTT DATA Services

Desktop Support Technician

Pataskala, OH · On-site

$30 - $38/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide technical support and incident management service desk functions (Service Now) * Reviews, troubleshoots, and approves operational quality desktops, notebooks, printers, and associated ...

RBN

Desktop Engineer

Cleveland, OH · On-site

Perform software distribution and patch management to Windows PC''s, laptops, and servers * Work ... Positive customer service and team attitude (helping others when required) * Focused on quality ...

RBN Chicago

Desktop Engineer

Cleveland, OH · On-site

Perform software distribution and patch management to Windows PC''s, laptops, and servers * Work ... Positive customer service and team attitude (helping others when required) * Focused on quality ...

Dutech Systems

Desktop Support Technician

Zanesville, OH · On-site

$18.75 - $23.75/hr

Dutech Systems is seeking a Desktop Support Technician to provide onsite technical support for end ... managing IT assets while delivering excellent customer service. Responsibilities : • Install ...

AA2IT

Desktop support Technician

Holland, OH · On-site

$17.50 - $22.25/hr

Management and installation of equipment in the meeting room (projector, laptop, and ... Top two requirements: great customer service, desktop support (Win10 and Office 365) with 12-24 ...

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All JobsDesktop Services JobsDesktop Services Manager JobsDesktop Services Manager Jobs in Ohio

Desktop Services Manager information

What is the role of a Desktop Services Manager?

A Desktop Services Manager oversees the deployment, maintenance, and support of desktop computers, laptops, and related hardware and software within an organization. They coordinate technical support teams, manage service requests, ensure system security, and often utilize management tools to optimize desktop environments.

What are the key skills and qualifications needed to thrive as a desktop services manager, and why are they important?

To thrive as a Desktop Services Manager, you need expertise in IT support, hardware and software troubleshooting, and a relevant degree or certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with systems like Microsoft Endpoint Manager, Active Directory, and IT service management (ITSM) tools is typically required. Strong leadership, problem-solving, and communication skills help you guide teams and coordinate effectively with other departments. These skills ensure smooth end-user support, high system uptime, and efficient resolution of technical issues in dynamic business environments.

Is desktop services manager a good entry level job?

A desktop services manager role is typically not an entry-level position, as it requires several years of experience in IT support, network management, or related fields. It involves overseeing technical teams, managing hardware and software issues, and often requires certifications like CompTIA A+ or ITIL. Entry-level roles in IT support or help desk positions are more suitable starting points for those interested in advancing to a desktop services management position.

What does a desktop services manager do?

A Desktop Services Manager oversees the support and maintenance of an organization’s desktop computing environment. This includes managing teams that handle hardware and software installation, troubleshooting, and ensuring the security and efficiency of desktop operations. They work closely with IT departments to implement policies, manage asset inventories, and ensure smooth operation for end users. Additionally, they often collaborate with vendors and lead projects to upgrade or deploy new desktop technologies.

What is the difference between Desktop Services Manager vs Desktop Support Specialist?

AspectDesktop Services ManagerDesktop Support Specialist
CredentialsBachelor's degree in IT or related field, certifications like HDI or MicrosoftHigh school diploma or associate's, certifications like CompTIA A+
Work EnvironmentManagement of IT teams, strategic planning, overseeing desktop support operationsProviding technical support directly to end-users, troubleshooting hardware/software issues
Employer & IndustryIT departments in corporations, government agencies, large organizationsHelp desks, IT support firms, corporate IT departments

The Desktop Services Manager focuses on managing desktop support teams, planning IT strategies, and ensuring service quality. In contrast, the Desktop Support Specialist handles direct technical support tasks, troubleshooting user issues. Both roles require technical skills, but the manager role emphasizes leadership and planning, while the specialist role emphasizes hands-on support.

What are the main challenges a desktop services manager faces when overseeing a diverse and distributed user base?

A Desktop Services Manager often encounters challenges related to managing support for a wide range of devices, operating systems, and end-user needs, especially across multiple locations. Ensuring consistent service quality, maintaining security standards, and responding swiftly to incidents can be complex when users are geographically dispersed. To address these challenges, managers typically implement standardized processes, leverage remote management tools, and prioritize clear communication with both their team and end users. Building strong relationships with other IT departments is also crucial for seamless service delivery.
What are popular job titles related to Desktop Services Manager jobs in Ohio? For Desktop Services Manager jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Desktop Services Manager jobs in Ohio look for? The top searched job categories for Desktop Services Manager jobs in Ohio are:
What cities in Ohio are hiring for Desktop Services Manager jobs? Cities in Ohio with the most Desktop Services Manager job openings:
Desktop Services Manager jobs near you
Infographic showing various Desktop Services Manager job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 13% Part Time, 1% Temporary, and 6% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Desktop Engineer

Service Global, Inc

Cleveland, OH • On-site

Full-time

Re-posted 24 days ago

Job description

Key Responsibilities:
  • Provide Deskside Support to the users who use Desktops, Laptops, Printers, AV/VC, Telephony, Networks, Remote Access, Security Systems, and Core Applications.
  • Work collaboratively within a global team.
  • Provide IT support that enables colleagues to achieve their team and business goals/objectives.
  • Troubleshoot and repair any hardware/software issues that can't be resolved by Global Service Desk, which include more complex issues such as: machine rebuilds, hardware diagnostics, new installs (IT hardware such as laptops, desktops, mobile devices, peripherals)
  • Provide timely support services to all colleagues, ensuring service levels are maintained and all requests are properly tracked and responded to. Focus is on maintaining ownership of the issue and providing consistent and timely resolutions.
  • Identify opportunities for improvements in consistency and performance of troubleshooting, and implement these improvements.
  • Drive continuous improvement in working practices and quality of customer support.
  • Feed demand into the Continuous Service Improvement Plan and Infrastructure Development demand management process, with suggestions fed through to the Infrastructure Support Team Lead.
  • Where requested or allocated, take responsibility for delivery of non-time-critical 'small works' requests.
  • Feed requests for changes to the production estate to the Infrastructure Services Manager or Infrastructure Development Team Leads.
  • Ensure that a knowledge base of past issues encountered is maintained and used (ServiceNow Knowledge Management).
  • Feed into Major Incident Management and Problem Management processes as required.
  • Liaise with colleagues at all levels within the organization.
  • Communicate with colleagues in a professional and courteous manner at all times, providing technical support in a customer-focused way.
  • Adhere to defined policies/procedures (i.e., IT equipment, security and compliance, and corporate).

Mandatory Skills
Desktop/End-User Support/Break-fix/Desk-side/Basic Networking Skills/Windows, macOS, Hardware Troubleshooting (Laptops, Printers, Mobile Devices), IT Service Desk/Incident Management, Network & Compute Support, Software Installation & Upgrades, ITIL/IMAC

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