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Desktop Services Manager Jobs (NOW HIRING)

Stefanini

Desktop Services Technician

Omaha, NE · On-site

$19.25 - $24.75/hr

... managing your business growth. We provide the ongoing skill development to ensure that ... Desktop Services Analysts. Responsible for, but not limited to: providing exceptional customer ...

Stefanini

Desktop Services Technician

Omaha, NE · On-site

$19.25 - $24.75/hr

... managing your business growth. We provide the ongoing skill development to ensure that ... Desktop Services Analysts. Responsible for, but not limited to: providing exceptional customer ...

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$83.6K

$126K

How much do desktop services manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for desktop services manager in the United States is $83,606.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,500.00 and $95,500.00 per year, depending on experience, location, and employer.

What does a desktop services manager do?

A Desktop Services Manager oversees the support and maintenance of an organization’s desktop computing environment. This includes managing teams that handle hardware and software installation, troubleshooting, and ensuring the security and efficiency of desktop operations. They work closely with IT departments to implement policies, manage asset inventories, and ensure smooth operation for end users. Additionally, they often collaborate with vendors and lead projects to upgrade or deploy new desktop technologies.

What are the key skills and qualifications needed to thrive as a desktop services manager, and why are they important?

To thrive as a Desktop Services Manager, you need expertise in IT support, hardware and software troubleshooting, and a relevant degree or certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with systems like Microsoft Endpoint Manager, Active Directory, and IT service management (ITSM) tools is typically required. Strong leadership, problem-solving, and communication skills help you guide teams and coordinate effectively with other departments. These skills ensure smooth end-user support, high system uptime, and efficient resolution of technical issues in dynamic business environments.

What are the main challenges a desktop services manager faces when overseeing a diverse and distributed user base?

A Desktop Services Manager often encounters challenges related to managing support for a wide range of devices, operating systems, and end-user needs, especially across multiple locations. Ensuring consistent service quality, maintaining security standards, and responding swiftly to incidents can be complex when users are geographically dispersed. To address these challenges, managers typically implement standardized processes, leverage remote management tools, and prioritize clear communication with both their team and end users. Building strong relationships with other IT departments is also crucial for seamless service delivery.

What is the difference between Desktop Services Manager vs Desktop Support Specialist?

AspectDesktop Services ManagerDesktop Support Specialist
CredentialsBachelor's degree in IT or related field, certifications like HDI or MicrosoftHigh school diploma or associate's, certifications like CompTIA A+
Work EnvironmentManagement of IT teams, strategic planning, overseeing desktop support operationsProviding technical support directly to end-users, troubleshooting hardware/software issues
Employer & IndustryIT departments in corporations, government agencies, large organizationsHelp desks, IT support firms, corporate IT departments

The Desktop Services Manager focuses on managing desktop support teams, planning IT strategies, and ensuring service quality. In contrast, the Desktop Support Specialist handles direct technical support tasks, troubleshooting user issues. Both roles require technical skills, but the manager role emphasizes leadership and planning, while the specialist role emphasizes hands-on support.

Is desktop services manager a good entry level job?

A desktop services manager is typically a mid- to senior-level role that involves overseeing IT support teams, managing hardware and software issues, and ensuring system reliability. It generally requires prior experience in IT support or related roles, along with skills in troubleshooting, network management, and certifications such as CompTIA A+ or Network+. As such, it is not considered an entry-level position.
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Desktop Services Manager jobs near you
Infographic showing various Desktop Services Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $83,606 per year, or $40.2 per hour.

Desktop Services Engineer

Procom Consultants Group

Durham, NC • On-site

Contractor

Re-posted 29 days ago

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Desktop Services Engineer  


On behalf of our client, Procom Services is searching for a Desktop Services Engineer for a contract opportunity in Durham, NC.


Desktop Services Engineer Job Details


This person will be supporting upper level management. Must have previous experience supporting VP's and above. Sr Leadership support experience is a must!


In this role you will provide professional assistance to internal and external customers having hardware- and software-related problems with their supported desktop, laptop or peripherals. Able to resolve local area networking issues to ensure connectivity to the Corporate network, and work with the Infrastructure and Messaging teams as necessary to resolve incidents. Support is provided in a timely manner in accordance to published SLAs while maintaining a high level of customer satisfactions.


Provide Level-2 and Level-3 technical support for supported desktops, laptops, and peripherals. This includes the following activities:


Correcting hardware problems with supported desktops, laptops and peripherals by coordinating support with OEM vendors.


Managing returns on warranted parts and systems


Packaging and shipping replacement parts to customers


Maintaining standard software configurations, including troubleshooting, loading and configuring software images, supported applications and drivers


May lead the development of information technology and infrastructure projects


Installing, supporting and troubleshooting approved desktop software


Performing planned maintenance, moves, adds and changes


Provide support services to employees with technical problems and information technology issues involving desktop, laptops, PDA or network services from local personnel or from employees using network remote access (VPN)


Provides timely resolution of problems or escalation on behalf of the customers to appropriate technical personnel


Creating and maintaining images for standard systems Recommends hardware and software solutions, including new acquisitions and upgrades


Demonstrates good judgment in selecting methods and techniques for obtaining solutions


Uses skills as a seasoned, experienced professional with a full understanding of industry practices, company policies, and procedures


Troubleshooting and resolving intermediate LAN connectivity incidents


Ability to work on call after hours as required Communicate effectively with multiple customers and co-workers. This includes the following activities:


Consulting with the Service Desk on support calls


Able to communicate highly technical information to both technical and non-technical personnel


Providing Case status updates to management and end-users


Providing phone support and diagnostics to remote customers


Participating in training programs designed to educate customers about basic and specialized applications


Develops, documents, and implements standard operating procedures and customer service guidelines relating to Desktop Managed Services support


Assess day-to-day activities to minimize customer down-time and ensure customer satisfaction


Analyzes problem trends and develops ideas to achieve problem resolution


Desktop Services Engineer Mandatory Skills


Must have prior experience supporting senior leadership


Ability to work independently and take ownership


Solid technical and analytical skills required


Ability to manage IT / Desktop initiatives and organize projects


Thorough knowledge of supported Microsoft Windows operating systems


Intermediate Experience with Active Directory administration


Thorough knowledge of installation, configuration, use and troubleshooting techniques of supported versions of Microsoft Office


Strong interpersonal skills in dealing with a wide range of customers with varying computer abilities


Experience troubleshooting intermediate complex local area network (LAN) and VPN connectivity issues


Associate's Degree or equivalent experience required


A+ Certification recommended


MCTS, MCITP, MCPD, MCM preferred


MCSA, MCSD and MCSE preferred


ITIL Certification preferred


4-6 years or more of related experience preferred


Desktop Services Engineer Start Date


ASAP


Desktop Services Engineer Assignment Length


6 months

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only. 

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