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Desktop Services Manager Jobs in Texas (NOW HIRING)

Wipro Limited

DESKTOP ADMINISTRATOR L2

Plano, TX · On-site

$37K - $83K/yr

DESKTOP ADMINISTRATOR L2 City: Plano State/Province: Texas Posting Start Date: 8/13/26 Wipro ... Must be a self-starter and can manage multiple tasks * Exceptional customer service skills * Good ...

New

Addison Group

Desktop Engineer

Houston, TX · On-site

$120K - $130K/yr

Partner with cross-functional IT teams to ensure reliable desktop infrastructure and device management services * Monitor, troubleshoot, and optimize endpoint platforms and supporting technologies ...

Stefanini Group

Deskside Technician II

San Antonio, TX

$17.25 - $22/hr

... desktop services), systems integration, consulting and strategic staffing to Fortune 1000 ... ServiceNow queue management and Ticket follow-up; * Escalating Tickets that cannot be resolved to ...

Stefanini Group

Deskside Technician II

San Antonio, TX · On-site

$17.25 - $22/hr

... desktop services), systems integration, consulting and strategic staffing to Fortune 1000 ... ServiceNow queue management and Ticket follow-up; * Escalating Tickets that cannot be resolved to ...

Stefanini Group

Deskside Technician II

San Antonio, TX

$17.25 - $22/hr

... desktop services), systems integration, consulting and strategic staffing to Fortune 1000 ... ServiceNow queue management and Ticket follow-up; * Escalating Tickets that cannot be resolved to ...

Stefanini Group

Deskside Technician II

Coppell, TX · On-site

$18.75 - $24/hr

... desktop services), systems integration, consulting and strategic staffing to Fortune 1000 ... Inventory management of IT assets including asset auditing * Ability to research and follow ...

Stefanini Group

Deskside Technician II

San Antonio, TX · On-site

$17.25 - $22/hr

... desktop services), systems integration, consulting and strategic staffing to Fortune 1000 ... ServiceNow queue management and Ticket follow-up; * Escalating Tickets that cannot be resolved to ...

Ovation Workplace Services Inc.

Be Seen First

Desktop Support Technician

Victoria, TX · On-site

$35K - $47K/yr

POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA ... Experience with helpdesk ticketing systems and IT service management practices. * Knowledge of ...

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Desktop Services Manager information

What does a desktop services manager do?

A Desktop Services Manager oversees the support and maintenance of an organization’s desktop computing environment. This includes managing teams that handle hardware and software installation, troubleshooting, and ensuring the security and efficiency of desktop operations. They work closely with IT departments to implement policies, manage asset inventories, and ensure smooth operation for end users. Additionally, they often collaborate with vendors and lead projects to upgrade or deploy new desktop technologies.

What are the key skills and qualifications needed to thrive as a desktop services manager, and why are they important?

To thrive as a Desktop Services Manager, you need expertise in IT support, hardware and software troubleshooting, and a relevant degree or certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with systems like Microsoft Endpoint Manager, Active Directory, and IT service management (ITSM) tools is typically required. Strong leadership, problem-solving, and communication skills help you guide teams and coordinate effectively with other departments. These skills ensure smooth end-user support, high system uptime, and efficient resolution of technical issues in dynamic business environments.

What are the main challenges a desktop services manager faces when overseeing a diverse and distributed user base?

A Desktop Services Manager often encounters challenges related to managing support for a wide range of devices, operating systems, and end-user needs, especially across multiple locations. Ensuring consistent service quality, maintaining security standards, and responding swiftly to incidents can be complex when users are geographically dispersed. To address these challenges, managers typically implement standardized processes, leverage remote management tools, and prioritize clear communication with both their team and end users. Building strong relationships with other IT departments is also crucial for seamless service delivery.

What is the difference between Desktop Services Manager vs Desktop Support Specialist?

AspectDesktop Services ManagerDesktop Support Specialist
CredentialsBachelor's degree in IT or related field, certifications like HDI or MicrosoftHigh school diploma or associate's, certifications like CompTIA A+
Work EnvironmentManagement of IT teams, strategic planning, overseeing desktop support operationsProviding technical support directly to end-users, troubleshooting hardware/software issues
Employer & IndustryIT departments in corporations, government agencies, large organizationsHelp desks, IT support firms, corporate IT departments

The Desktop Services Manager focuses on managing desktop support teams, planning IT strategies, and ensuring service quality. In contrast, the Desktop Support Specialist handles direct technical support tasks, troubleshooting user issues. Both roles require technical skills, but the manager role emphasizes leadership and planning, while the specialist role emphasizes hands-on support.

Is desktop services manager a good entry level job?

A desktop services manager is typically a mid- to senior-level role that involves overseeing IT support teams, managing hardware and software issues, and ensuring system reliability. It generally requires prior experience in IT support or related roles, along with skills in troubleshooting, network management, and certifications such as CompTIA A+ or Network+. As such, it is not considered an entry-level position.

What are popular job titles related to Desktop Services Manager jobs in Texas?

For Desktop Services Manager jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Desktop Services Manager jobs in Texas look for?

The top searched job categories for Desktop Services Manager jobs in Texas are:

What cities in Texas are hiring for Desktop Services Manager jobs?

Cities in Texas with the most Desktop Services Manager job openings:

Desktop Services Manager jobs near you
Infographic showing various Desktop Services Manager job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 14% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Manager, IS Desktop Support

David Weekley Homes

Houston, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 21 days ago

David Weekley Homes rating

6.9

Company rating: 6.9 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Company Description
Job Description
David Weekley Homes is seeking a highly capable Manager, IS Desktop Support to lead our desktop and end-point support services team. In this role, you'll ensure that our Team Members receive responsive, high-quality technology support, while aligning desktop services with our company and department goals. You'll manage day-to-day operations, lead a team of support professionals, and collaborate with business and IT partners to deliver a seamless experience across our enterprise.
Job Responsibilities:
  • Lead, coach, and develop a team of Desktop Support and Field Support Specialists
  • Oversee daily operations for incident and request resolution, hardware/software deployment, device imaging, refresh cycles, and lifecycle management of end-user technology
  • Track and report on key metrics (e.g., SLA compliance, first-contact resolution, CSAT) and drive continuous improvement
  • Act as escalation point for major or complex support issues, communicating effectively with other IT groups and leadership
  • Partner with Infrastructure & Security teams to ensure endpoint security, device management (e.g., Microsoft 365, Azure AD, Intune), and compliance with corporate standards
  • Manage vendor relationships, hardware procurement, warranty / repair logistics, and software licensing for end-user devices
  • Develop and maintain standard operating procedures, knowledge base articles, and training programs to improve service quality and efficiency
  • Assist in budget planning, device inventory management, and asset tracking to support IT lifecycle initiatives

Qualifications
  • Has 7+ years of experience in desktop / end-user support, including at least 3 years in a supervisory or management role-preferably in a multi-site or enterprise environment
  • Embodies a collaborative, servant-leadership style aligned with DWH's culture of putting Team Members first, striving for excellence, and fostering continuous improvement
  • Understands Windows 10/11, Microsoft 365, Active Directory/Azure AD, Intune, endpoint imaging/deployment, and basic networking (DNS, DHCP, VPN)
  • Is familiar with ITSM/ticketing systems, asset management (NinjaOne), and service-management best practices (e.g., ITIL)
  • Demonstrates strong leadership, excellent communication skills (technical and non-technical audiences), and a customer-centric mindset
  • Certifications such as Microsoft Certified: Modern Desktop Administrator, CompTIA A+ / Network+ / Security+, or ITIL v4 Foundation are

Additional Information
What We Offer:
Come build your future with our winning team, recognized by Fortune Magazine as one of the "100 Best Companies to Work For" 19 times! David Weekley Homes builds in 19 markets across the U.S. and is one of the largest private home builders in America.
We offer an excellent benefits package that includes:
  • Health Insurance - Medical, Dental and Vision
  • 401k and discretionary 8% match
  • Employee Stock Ownership Plan
  • Profit Sharing
  • Vacation, Paid Holidays, plus PTO
  • New Home Discount for Team Member and Family
  • College Scholarship Program
  • Community Outreach
  • Sabbaticals
  • And more!

David Weekley Homes is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to any status protected by state or federal law.
Note to Job Seekers: No telephone calls or walk-ins please. Interviews are by appointment only. Your resume will be reviewed and qualified candidates may be contacted in the event of a potential job match, or if further information is needed.

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