ZipRecruiter

Log In

2

Remote Itsm Administrator Jobs in Texas (NOW HIRING)

Inficare Technologies

ServiceNow Architect

Lake Dallas, TX · On-site +1

$69.25 - $87.25/hr

Dallas, TX (Remote candidates considered) Job Type: Contract - Long Term Experience: 5+ years Job ... Proficiency in ITSM, ITOM, ITBM, and Asset Management modules * Expertise in Discovery, Service ...

RSM

ServiceNow Engagement Manager

Houston, TX · Remote

Lead and mentor cross-functional ServiceNow delivery teams, including distributed and remote ... ServiceNow Certified System Administrator certification or willingness to obtain. * Strong ...

All JobsItsm Administrator JobsRemote Itsm Administrator JobsRemote Itsm Administrator Jobs in Texas

Remote Itsm Administrator information

What is the difference between Remote Itsm Administrator vs Remote Service Desk Technician?

AspectRemote Itsm AdministratorRemote Service Desk Technician
CertificationsITSM certifications (e.g., HDI, ITIL)Basic IT support certifications (e.g., CompTIA A+)
Work EnvironmentAdministering ITSM tools, configuring workflowsProviding end-user support, troubleshooting issues
Employer & IndustryIT service providers, large enterprisesHelp desks, IT support centers
Search & ComparisonFocus on ITSM system managementFocus on user support and issue resolution

The Remote Itsm Administrator primarily manages ITSM tools and workflows, requiring specialized certifications, while the Remote Service Desk Technician provides direct user support, focusing on troubleshooting. Both roles are essential in IT service management but differ in responsibilities and skill sets.

What are popular job titles related to Remote Itsm Administrator jobs in Texas?

For Remote Itsm Administrator jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Remote Itsm Administrator jobs in Texas look for?

The top searched job categories for Remote Itsm Administrator jobs in Texas are:

What cities in Texas are hiring for Remote Itsm Administrator jobs?

Cities in Texas with the most Remote Itsm Administrator job openings:

Remote Itsm Administrator jobs near you

Senior ServiceNow Developer (CSM, FSM, & Integrations)

Dallas, TX • Remote

Support Tech LLC
See more jobs at Support Tech LLCexternal

$30K - $35K/hr

Full-time

Posted 18 days ago

Job description

This is a remote position.


Job Posting: Senior ServiceNow Developer (CSM, FSM, & Integrations)

Company: Support Tech LLC
Location: Remote - WORLDWIDE 
Position Type: Full-Time

Role Overview

Support Tech LLC is seeking a high-caliber ServiceNow Developer to lead the
architecture and implementation of a unified service delivery platform. This
role is not just about "keeping the lights on"; it is about building a scalable
Work Order Aggregator system.

You will be responsible for bridging Customer Service Management (CSM), Field
Service Management (FSM), and ITSM, ensuring a seamless flow from client request
to field execution. A critical component of this role is the end-to-end
integration of our ServiceNow instance with Field Nation and other third-party
work order platforms to automate our external workforce management.

Key Responsibilities

1. Core Platform Architecture (CSM, FSM, ITSM)

  - Design and implement a "Unified Intake" strategy where CSM Cases
    automatically trigger FSM Work Orders or ITSM Incidents based on business
    logic.
  - Configure and optimize the Dispatcher Workspace and ServiceNow Mobile App
    for field technicians.
  - Build out the Install Base and Sold Products architecture within CSM to
    ensure technicians have full visibility into customer hardware/software
    before arriving on-site.

2. Field Nation & Workforce Integration

  - Own the integration between ServiceNow and Field Nation, including status
    synchronization, technician check-ins, and automated work order posting.
  - Develop real-time synchronization using Webhooks and Scripted REST APIs to
    ensure ServiceNow remains the single source of truth for all Field Nation
    jobs.
  - Implement automated cost tracking by pulling Field Nation spend limits and
    invoice data back into ServiceNow expense lines.

3. Multi-Platform Work Order Aggregation

  - Build a "Scalable Injection API" that allows Support Tech LLC to ingest work
    orders from multiple external client platforms (e.g., Jira, Salesforce, or
    proprietary portals) into a normalized ServiceNow format.
  - Utilize Integration Hub and Flow Designer to manage complex, multi-step
    cross-platform workflows.
  - Design and maintain Correlation ID logic to prevent duplicate ticketing and
    ensure bi-directional comment/attachment syncing across all platforms.




Requirements
Technical Requirements

  - Experience: 5+ years of ServiceNow Development experience with a focus on
    CSM and FSM implementations.
  - Integrations: Proven track record of building complex REST/SOAP
    integrations. Experience with Field Nation’s API or Connector is highly
    preferred.
  - Development Tools: Mastery of Flow Designer, Integration Hub, Business
    Rules, Script Includes, and Service Portal.
  - Data Management: Expert knowledge of Import Sets, Transform Maps, and Robust
    Transform Engines for normalizing data from multiple external sources.
  - Reporting: Ability to build cross-functional dashboards that show real-time
    technician performance and integration health (error monitoring).

Preferred Qualifications

  - ServiceNow Certifications:
      - Certified System Administrator (CSA)
      - Certified Application Developer (CAD)
      - Certified Implementation Specialist (CIS) in FSM or CSM.
  - Field Operations Knowledge: Prior experience in a tech-support or
    field-service-heavy industry.
  - Workforce Automation: Experience with "Service Bridge" or eBonding between
    different ServiceNow instances.



Benefits
Why Support Tech LLC?

You won't be building standard forms. You will be building the engine that
drives our company. We are looking for a developer who wants to own the "Work
Order Aggregator" vision and build a world-class integration suite that
eliminates "swivel-chair" operations.