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Remote Itsm Administrator Jobs (NOW HIRING)

VGroup Inc

ServiceNow Administrator

Jackson, MS · Remote

Jackson, MS 39201 (Remote) Position Type: Contract Interview Type: Inperson / WebCam Ceipal ID: SMS ... Serve as the primary administrator for the ServiceNow ITSM module. * Monitor system health ...

InstantServe LLC

ADABAS Administrator

Jackson, MS (Remote Role) Duration: 12 Months Seeing a highly skilled ADABAS administrator to ... Experience with Jira and KACE ITSM systems. * Experience with SCRUM/iteration methodologies.

MMI

ServiceNow Administrator

Alpharetta, GA · Remote

Remote (pure remote option no location preference) Position type: Contract Job Requirements: -Lead ... ITSM tool experience, specifically Asset Management Tools like ServiceNow CMDB/Discovery -Network ...

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Remote Itsm Administrator information

What is the difference between Remote Itsm Administrator vs Remote Service Desk Technician?

AspectRemote Itsm AdministratorRemote Service Desk Technician
CertificationsITSM certifications (e.g., HDI, ITIL)Basic IT support certifications (e.g., CompTIA A+)
Work EnvironmentAdministering ITSM tools, configuring workflowsProviding end-user support, troubleshooting issues
Employer & IndustryIT service providers, large enterprisesHelp desks, IT support centers
Search & ComparisonFocus on ITSM system managementFocus on user support and issue resolution

The Remote Itsm Administrator primarily manages ITSM tools and workflows, requiring specialized certifications, while the Remote Service Desk Technician provides direct user support, focusing on troubleshooting. Both roles are essential in IT service management but differ in responsibilities and skill sets.

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Remote Itsm Administrator jobs near you
Infographic showing various Remote Itsm Administrator job openings in the United States as of June 2026, with employment types broken down into 55% Full Time, 32% Part Time, and 13% Contract. Highlights an 79% Physical, 8% Hybrid, and 13% Remote job distribution.
ITSM Systems Administrator

ITSM Systems Administrator

Community Health System

Fresno, CA • Remote

$45.69 - $59.40/hr

Full-time

Posted 10 days ago

Job description

Overview

* This a REMOTE position*

Opportunities for you!

  • Consecutively recognized as a top employer by Forbes, and in 2025 by Newsweek
  • Free Continuing Education and certification
  • Tuition reimbursement, education programs and scholarships
  • Vacation time starts building on Day 1, and builds with your seniority
  • Free money toward retirement with a 403(b) and matching contributions

Commitment to diversity and inclusion is a cornerstone of our culture at Community. All are welcome as valued members of our community.

We know that our ability to provide the highest level of care is through taking care of our incredible teams. Learn more on our Benefits page.


Responsibilities

We are seeking an ITSM System Administrator to build, enhance, and maintain our enterprise service management platform supporting our Internal Service Desk as well as enterprise support for the entire organization. This is a specialized role responsible for supporting, Incident Management, Service Request, Service Catalogue, Self-Service Portal, Change, Knowledge, and the CMDB/Product Catalog. You will be supporting the Ivanti ITSM/Neurons Application, however experience in ITSM System Administration systems, such as Service Now, BMC Remedy, Ivanti, Jira or other ITSM Service Management Platforms counts!

Some of the responsibilities include:

  • Manage and maintain the ITSM platform including user management, role assignments, workflows, and system updates
  • Implement and manage IT service management processes, including incident, problem, change, and Service request management, aligned with ITIL best practices
  • Develop and maintain dashboards, reports, and metrics to monitor ITSM performance and support continual service improvement
  • Provide troubleshooting, support, and training for ITSM users, creating documentation and guides to enhance system adoption
Hours: Standard business hours (approx. 8:00 AM – 4:30 PM or 7:00 AM – 3:30 PM Pacific Time). Minimal overtime or midnight upgrades.

Qualifications

Education
  • High School Diploma, High School Equivalency (HSE), or Completion of a CHS Approved Individualized Education Plan (IEP) Certificate required
  • Bachelor's Degree in Computer Science, Technology, Business, or a related field required
  • Equivalent combination of education and experience may be substituted for the Bachelor's Degree and experience requirement
Experience
  • 3+ years of technical experience in application administration, computer programming, and/or database administration required
  • Work experience in the healthcare industry or a healthcare setting preferred
  • Must have experience creating and maintaining Service Requests
  • Experience with business rules, workflows, scripting, HTML, SQL a plus!