Remote Itsm Administrator Jobs in Alabama (NOW HIRING)

Salary*:
$70,000+
*Dependent upon qualifications
Summit 7 is here to rise above the ordinary. The work we do here goes far beyond day-to-day projects - it further protects the US defense industrial base from cyber threats, fosters thought leadership, and creates growth opportunities. Our support staff, sales team and technicians are all coming together to make a difference. We also recognize that you're a person with life beyond work, that's why we invest in meaningful health and welfare benefits such as:

• Excellent health benefits from BCBS
• Smile brighter with Ameritas dental benefits
• See into the future with our luxurious VSP vision benefits
• Prepare for the long-haul courtesy of our 401k with company matching
• 10 days' vacation, 7 days sick time
• Bonuses and salary increase potential via our certifications plan

We do cool work here, defying expectations by simply being who we are - each of us makes an impact.
Essential Functions:

• Develop Infrastructure processes and workflows to improve reliability and efficiency.
• Engineer server, endpoint, and infrastructure configurations using enterprise tooling and automation.
• Diagnose outages and performance issues and drive root cause remediation.
• Maintain patching strategies to ensure consistent system compliance.
• Manage backup and recovery solutions to support business continuity.
• Document system architecture, configuration baselines, and operational standards.
• Collaborate with Network Engineering on complex infrastructure issues.
• Define Infrastructure policies, standards, and procedures.
• Execute vulnerability remediation and system hardening efforts.
• Communicate with clients during service disruptions and provide technical clarity.
• Implement operational workflows that reduce manual effort and increase system stability.
• Coordinate with vendors and third parties to resolve platform level issues.
• Lead Infrastructure projects and ensure alignment with engineering standards.
• Partner with internal teams to resolve cross functional technical issues.
• Automate recurring tasks using scripting and workflow tools.
• Administer tooling to support MSP customers (ServiceNow, Tanium, AvePoint, Azure backups, etc.)
• Oversee backup and recovery systems.

Additional responsibilities include, but are not limited to:

• Software management and deployment.
• Hardware management and deployment.
• Other duties as assigned.

Requirements
Required

• Security+ CE or IAT Level II equivalent certification.
• Administrative experience with Windows, macOS, Linux, Android, and iOS.
• Proficiency with Mobile Device Management (MDM) platforms.
• Foundational networking knowledge (firewalls, switches, WAPs, endpoints, servers).
• Administrative experience with Remote Monitoring and Management (RMM) tools.
• Working knowledge of cloud technologies such as Azure.
• Experience administering enterprise antivirus solutions.
• Strong communication skills for high-pressure technical and customer interactions.
• Ability to work independently with a strong commitment to continuous learning.
• Ability to identify and apply industry best practices and emerging trends.
• S. citizenship with the ability to pass an extensive background check.
• Experience automating tasks and processes using modern tooling.
• Experience with Tanium for endpoint management, patching, and automation.
• Experience supporting RMM tools, Tanium preferred.
• Four (4)+ years of MSP or related experience.

Optional / Desired

• Experience supporting VDI environments.
• Experience managing SQL environments.
• Experience with Microsoft Power Platform tools.
• Scripting experience (PowerShell, CLI, Bash, etc.).
• Experience building servers, performing upgrades, and executing migrations.
• Experience using ServiceNow or similar ITSM platforms for incident, request, and change management.
• Experience supporting CMMC compliant environments.

Export Control Notice: This position may involve access to information subject to U.S. export control laws, including the International Traffic in Arms Regulations (ITAR) or the Export Administration Regulations (EAR). Qualified applicants will be considered regardless of national origin or immigration status. If a candidate does not meet the definition of a "U.S. Person" (as defined in 22 CFR § 120.15), the company will assess whether an export license is required. If a license is required, any offer of employment will be contingent upon the candidate's eligibility for, and the company's ability to obtain, such a license in accordance with U.S. law. A "U.S. Person" includes U.S. citizens, lawful permanent residents, asylees, and refugees.
Summit 7 Systems is an equal opportunity/ affirmative action employer and an alcohol and drug free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Summit 7 Systems requires background checks. Any offer of employment is contingent upon the results of a reference/background check. We are a drug and alcohol-free workplace and require pre-employment drug screening.