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Itsm Administrator Jobs (NOW HIRING)

Sunflower Bank NA

ITSM Administrator

Denver, CO

$80K - $110K/yr

The ITSM Administrator position will be responsible for administrating, managing, and configuring our ITSM platform in alignment with the direction of IT Governance Management. The position will work ...

Sunflower Bank NA

ITSM Administrator

Dallas, TX · On-site

The ITSM Administrator position will be responsible for administrating, managing, and configuring our ITSM platform in alignment with the direction of IT Governance Management. The position will work ...

Sunflower Bank, N.A.

ITSM Administrator

Denver, CO · On-site

$80K - $110K/yr

The ITSM Administrator position will be responsible for administrating, managing, and configuring our ITSM platform in alignment with the direction of IT Governance Management. The position will work ...

Sunflower Bank NA

ITSM Administrator

Austin, TX · On-site

The ITSM Administrator position will be responsible for administrating, managing, and configuring our ITSM platform in alignment with the direction of IT Governance Management. The position will work ...

VeraLogics, Inc.

ITSM Administrator

San Antonio, TX · Remote

The ITSM Administrator is responsible for the administration, configuration, and ongoing optimization of the organization's IT Service Management (ITSM) platform, primarily Freshservice. This role ...

Sunflower Bank, N.A.

ITSM Administrator

Denver, CO · On-site

$80K - $110K/yr

The ITSM Administrator position will be responsible for administrating, managing, and configuring our ITSM platform in alignment with the direction of IT Governance Management. The position will work ...

Sunflower Bank, N.A.

ITSM Administrator

Scottsdale, AZ · On-site

The ITSM Administrator position will be responsible for administrating, managing, and configuring our ITSM platform in alignment with the direction of IT Governance Management. The position will work ...

Sunflower Bank NA

ITSM Administrator

Overland Park, KS · On-site

The ITSM Administrator position will be responsible for administrating, managing, and configuring our ITSM platform in alignment with the direction of IT Governance Management. The position will work ...

Sunflower Bank NA

ITSM Administrator

Overland Park, KS · On-site

The ITSM Administrator position will be responsible for administrating, managing, and configuring our ITSM platform in alignment with the direction of IT Governance Management. The position will work ...

VeraLogics, Inc

ITSM Administrator

San Antonio, TX · On-site

The ITSM Administrator is responsible for the administration, configuration, and ongoing optimization of the organization's IT Service Management (ITSM) platform, primarily Freshservice. This role ...

Sunflower Bank NA

ITSM Administrator

Denver, CO · On-site

$80K - $110K/yr

The ITSM Administrator position will be responsible for administrating, managing, and configuring our ITSM platform in alignment with the direction of IT Governance Management. The position will work ...

Sunflower Bank NA

ITSM Administrator

Austin, TX · On-site

The ITSM Administrator position will be responsible for administrating, managing, and configuring our ITSM platform in alignment with the direction of IT Governance Management. The position will work ...

Sunflower Bank NA

ITSM Administrator

Scottsdale, AZ · On-site

The ITSM Administrator position will be responsible for administrating, managing, and configuring our ITSM platform in alignment with the direction of IT Governance Management. The position will work ...

Sunflower Bank NA

ITSM Administrator

Dallas, TX

The ITSM Administrator position will be responsible for administrating, managing, and configuring our ITSM platform in alignment with the direction of IT Governance Management. The position will work ...

Sunflower Bank NA

ITSM Administrator

Scottsdale, AZ

The ITSM Administrator position will be responsible for administrating, managing, and configuring our ITSM platform in alignment with the direction of IT Governance Management. The position will work ...

VeraLogics, Inc

ITSM Administrator

San Antonio, TX

The ITSM Administrator is responsible for the administration, configuration, and ongoing optimization of the organization's IT Service Management (ITSM) platform, primarily Freshservice. This role ...

VeraLogics, Inc.

ITSM Administrator

San Antonio, TX · Remote

The ITSM Administrator is responsible for the administration, configuration, and ongoing optimization of the organization's IT Service Management (ITSM) platform, primarily Freshservice. This role ...

Sunflower Bank, N.A.

ITSM Administrator

Dallas, TX · On-site

The ITSM Administrator position will be responsible for administrating, managing, and configuring our ITSM platform in alignment with the direction of IT Governance Management. The position will work ...

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Itsm Administrator information

What are the typical daily responsibilities of an ITSM Administrator?

As an ITSM Administrator, your daily tasks often include managing and configuring IT service management tools, monitoring incident and request queues, and ensuring processes align with organizational policies. You may also be responsible for troubleshooting system issues, generating reports on service metrics, and collaborating with IT support teams to implement workflow improvements. Effective administrators regularly communicate with end-users and department leaders to gather feedback and enhance service processes. This role requires balancing technical system management with user-focused service delivery to help the organization achieve its IT service goals.

What is an ITSM Administrator job?

An ITSM Administrator manages and configures IT Service Management (ITSM) platforms to support an organization's IT processes. They ensure smooth operation of incident, problem, change, and service request management modules. Their responsibilities include user management, workflow automation, report generation, and system integrations. They also troubleshoot system issues and collaborate with IT teams to improve service delivery. Strong knowledge of ITIL best practices and experience with ITSM tools like ServiceNow, BMC Remedy, or Cherwell are often required.

What are the key skills and qualifications needed to thrive in the Itsm Administrator position, and why are they important?

To thrive as an ITSM Administrator, you need a solid understanding of IT service management frameworks (such as ITIL), system configuration, and process optimization, often supported by a bachelor's degree in information technology or a related field. Proficiency with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management, as well as ITIL certifications, is highly valued. Exceptional problem-solving skills, attention to detail, and clear communication abilities are key for effective collaboration and process improvement. These skills are important because they ensure efficient IT service delivery, high user satisfaction, and continual improvement in complex IT environments.

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Itsm Administrator jobs near you
Infographic showing various Itsm Administrator job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 85% Full Time, 11% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.
ITSM Administrator

ITSM Administrator

Sunflower Bank, N.A.

Overland Park, KS • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Sunflower Bank rating

7.1

Company rating: 7.1 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

106th of 149 rated banks

Job description

Job Type
Full-time
Description
At Sunflower Bank, N.A., we're experiencing great growth. Since our founding in 1892, we've been committed to serving our communities and supporting the team members who make it all possible. As a full-service financial institution, we offer a full range of relationship-focused services to meet personal, business, and wealth-management financial objectives. Creating Possibility is not just our mission, it's what we do every day for clients and associates. Learn more about Sunflower Bank at sunflowerbank.com.
Sunflower Bank, N.A. is looking for an energetic, highly motivated individual to fill the full-time position of ITSM Administrator.
Description:
The ITSM Administrator position will be responsible for administrating, managing, and configuring our ITSM platform in alignment with the direction of IT Governance Management. The position will work to implement processes and procedures in accordance with ITIL best practices.
Responsibilities:

  • Design, test, and deploy enterprise-level automated IT Service Management solutions with Ivanti Neurons or similar solution for ITSM
  • Configure and enhance our ITSM tool, including but not limited to Request Offerings, Service Catalog, Customer Portal, Incident Management, Change Management, Problem Management and Reporting
  • Work to implement and enforce policies, processes and procedures to ensure adoption and effective usage of ITIL best practices
  • Drive ITSM process and/or service implementation for designated ITSM initiatives through documenting processes, building service requirements, and establishing acceptance criteria from key stakeholders
  • Write clear, concise and accurate technical documentation
  • Build and maintain API integrations with third-party systems as necessary
  • Load, manipulate and maintain data between ITSM Platform, such as Ivanti Neurons, and other systems
  • Coordinate deployment and the automation of maintenance tasks and deployment processes
  • Partner with operational teams to drive service improvements throughout the organization
  • Responsible for developing and maintaining systems and applications in alignment with SBNA security controls and standards related to protecting sensitive data for compliance with Gramm Leach Bliley Act (GLBA)
  • Responsible for adhering to Software Development Lifecycle policies, standards, and processes
  • Perform the job in accordance with applicable industry laws and regulations as well as the policies and procedures established by the company
  • Responsible for upholding Fair and Responsible Banking practices and Code of Ethics and Conduct guidelines
  • Perform other duties as assigned
Education / Experience Preferred:
  • Bachelor's Degree in a related field
  • Minimum of five years of experience in ITSM and CMDB
  • Strong knowledge of Ivanti Neurons for ITSM administration preferred, or other ITSM Platforms.
  • Basic SQL Knowledge and SQL Query writing
  • Strong knowledge of standard reporting, data analytics and dashboarding
  • Solid understanding of designing engineering solutions
  • Must possess relevant engineering or development experience
  • Demonstrated project management abilities
  • Must possess ability to collaborate across interdisciplinary teams
Pay is dependent on knowledge, skills, abilities, experience, and location.
Working Conditions
The physical demands of this position require the ability to perform essential job functions with or without reasonable accommodation. Employees may spend extended periods sitting or standing, using hands to operate computers or other equipment, and reaching for work-related tasks. Regular walking may be required, along with occasional bending, stooping, kneeling, or climbing. The role may involve lifting or moving items weighing up to 10 pounds. Vision requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus.
Sunflower Bank Benefits
People choose to "bank" with us, but for those we serve, we're more than a bank. We strive to be the financial backbone of their lives, and we know that starts with our team.
Our supportive culture empowers team members to grow and seize new opportunities. Like our namesake, the sunflower, we are:
  • Rooted in Strength
  • Propelled by Growth
  • Individuals in a Great Whole
  • Creating Possibility
  • Community Focused
Associates enjoy outstanding benefits, including:
  • 401(k) Plan with 6% Match
  • Health/Dental/Vision Insurance
  • Company-paid Life Insurance
  • Tuition Reimbursement
  • Fitness Reimbursement
  • Paid Time Off
  • Volunteer Leave
  • Paid Holidays
  • Plus many more associate perks & incentives!

If you qualify, apply online at www.sunflowerbank.com/careers.
You've never worked anyplace like Sunflower Bank!
EOE/AA: Minorities/Females/Disabled/Vets
Sunflower Bank, N.A. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with a disability, sexual orientation, gender identity, or any other characteristic protected by law.
Open until filled; early application encouraged. This vacancy announcement may be used to fill similar positions within 90 days.
If you are a California resident, you may be entitled to certain rights regarding your personal information, which is information that identifies, relates to, or could reasonably be linked with a particular California resident or household. Additional information about our data collection practices and location specific notices is available on our privacy policy.

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