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ITSM Administrator

Austin, TX

TSM Administrator Overview We are seeking a highly skilled, detail-oriented ITSM Administrator to own, configure, and continuously enhance our IT Service Management (ITSM) platform. This role is ...

hcmportal

Senior ITSM Administrator

Overland Park, KS · Hybrid

We're Looking for an experienced Senior ITSM Administrator! About the Company: Security Benefit is a leader in the U.S. retirement market with more than $60 billion in assets under management. We ...

Luminis Health

ITSM Administrator

Annapolis, MD · On-site

$66K - $100K/yr

The ITSM administrator provides configuration and administrative support of the Cloud-based Atlassian tool suite, including multiple Jira, Confluence, and key 3rd party add-ons. This role will also ...

Luminis Health

ITSM Administrator

Annapolis, MD · On-site

The ITSM administrator provides configuration and administrative support of the Cloud-based Atlassian tool suite, including multiple Jira, Confluence, and key 3rd party add-ons. This role will also ...

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Itsm Administrator information

What are the typical daily responsibilities of an ITSM Administrator?

As an ITSM Administrator, your daily tasks often include managing and configuring IT service management tools, monitoring incident and request queues, and ensuring processes align with organizational policies. You may also be responsible for troubleshooting system issues, generating reports on service metrics, and collaborating with IT support teams to implement workflow improvements. Effective administrators regularly communicate with end-users and department leaders to gather feedback and enhance service processes. This role requires balancing technical system management with user-focused service delivery to help the organization achieve its IT service goals.

What is an ITSM Administrator job?

An ITSM Administrator manages and configures IT Service Management (ITSM) platforms to support an organization's IT processes. They ensure smooth operation of incident, problem, change, and service request management modules. Their responsibilities include user management, workflow automation, report generation, and system integrations. They also troubleshoot system issues and collaborate with IT teams to improve service delivery. Strong knowledge of ITIL best practices and experience with ITSM tools like ServiceNow, BMC Remedy, or Cherwell are often required.

What are the key skills and qualifications needed to thrive in the Itsm Administrator position, and why are they important?

To thrive as an ITSM Administrator, you need a solid understanding of IT service management frameworks (such as ITIL), system configuration, and process optimization, often supported by a bachelor's degree in information technology or a related field. Proficiency with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management, as well as ITIL certifications, is highly valued. Exceptional problem-solving skills, attention to detail, and clear communication abilities are key for effective collaboration and process improvement. These skills are important because they ensure efficient IT service delivery, high user satisfaction, and continual improvement in complex IT environments.

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Itsm Administrator jobs near you
Infographic showing various Itsm Administrator job openings in the United States as of May 2026, with employment types broken down into 10% As Needed, 70% Full Time, and 20% Contract. Highlights an 81% Physical, 7% Hybrid, and 12% Remote job distribution.

ITSM Administrator

Corient Private Wealth LLC

Austin, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 26 days ago

Job description

Join a team that values your ambition and empowers your growth
At Corient, we help high- and ultra-high-net-worth individuals and families to enjoy a full life, while enabling them to preserve their wealth for future generations, and provide for the people, causes and communities they care about. We focus on exceeding expectations, simplifying lives, and establishing legacies that last for generations. We are always looking for talented and motivated individuals to join our team. If you want to work for a company that values your contributions and supports your growth, we would like to meet you.
TSM Administrator
Overview
We are seeking a highly skilled, detail-oriented ITSM Administrator to own, configure, and continuously enhance our IT Service Management (ITSM) platform. This role is responsible for ensuring the platform delivers measurable value across IT and the broader business through scalable workflows, strong data governance, and optimized service delivery processes.
Sitting at the intersection of process design and technical execution, you will partner closely with Service Desk, Infrastructure, Incident & Change Management, and business stakeholders to translate operational requirements into effective, sustainable platform solutions.
Platform Expertise
Hands-on experience with at least one of the following platforms is required:
  • ServiceNow: ITSM, CSM, Flow Designer, Service Catalog, scripting (GlideScript)
  • HaloITSM: workflow configuration, SLA management, API/OAuth2, CSAT, reporting
  • Other tools considered: Freshservice, Jira Service Management, Cherwell, Ivanti, TOPdesk
Key Responsibilities
  • Administer, configure, and maintain the ITSM platform to ensure stability, performance, and reliability
  • Design and optimize workflows across:
    • Incident Management
    • Request Fulfillment
    • Change Management
    • Problem Management
    • Asset Management
      (aligned to ITIL best practices)
  • Manage platform access including users, roles, permissions, and group structures
  • Build and maintain integrations with third-party systems (e.g., Active Directory, monitoring tools, collaboration platforms)
  • Configure SLA policies, escalation paths, automated routing, and notification frameworks
  • Implement and manage CSAT and feedback mechanisms, ensuring data accuracy in reporting
  • Develop and maintain dashboards, KPIs, and operational reporting for IT leadership
  • Own the platform upgrade lifecycle, including testing, validation, and release management
  • Create and maintain clear documentation, including runbooks, configurations, and knowledge base content
  • Serve as the escalation point for ITSM platform issues across Service Desk and support teams
  • Identify opportunities for continuous improvement, new capabilities, and overall platform ROI optimization
Required Qualifications
  • 3+ years of hands-on ITSM administration experience (ServiceNow, HaloITSM, or similar)
  • Strong knowledge of ITIL v4 disciplines: Incident, Change, Problem, Request, and Asset Management
  • Experience designing and implementing workflow automation, approvals, and business rules
  • Proven experience with integrations using REST APIs, OAuth2, and/or webhooks
  • Strong reporting and analytics capabilities; able to translate data into actionable insights
  • Understanding of RBAC, security controls, and ITSM data governance
  • Excellent communication skills with the ability to work cross-functionally and translate business needs into technical solutions
  • ITIL Foundation certification (or equivalent practical experience)
Preferred Qualifications
  • ServiceNow CSA or CAD certification
  • Advanced HaloITSM configuration experience
  • Scripting experience (JavaScript, PowerShell, Python)
  • Experience integrating with Microsoft 365 and Azure AD
  • Familiarity with monitoring tools (e.g., Zabbix, SCOM, Datadog)
  • Experience with CMDB design and data quality management
  • Background supporting Deskside or End User Services teams
  • Exposure to HR onboarding/offboarding workflow automation

Physical Requirements
  • This position requires the physical capabilities to work in an office environment, which may include prolonged periods of sitting at a desk and working on a computer. Corient seeks to make reasonable accommodations that enable individuals with disabilities to perform essential duties when possible.
  • This position may require the ability to lift up to 15 pounds.
  • This position is required to work onsite 4 days per week.

U.S. Eligibility Requirements
  • Must be 18 years of age or older.
  • Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, Corient hires U.S. citizens or permanent residents. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Corient will require proof of work authorization.
  • Corient participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
  • Must be willing to execute Corient's Employee Agreement or Confidentiality and Non-Disclosure Agreement, which require, among other things, post-employment obligations relating to non-solicitation, confidentiality, and non-disclosure.

What You Can Expect from Us
Our dedication to the Employee Experience at Corient is aimed at supporting, empowering, and inspiring our talented team through:
  • 401(k) Plan with Employer Matching
  • Four Medical Plan options that is generously subsidized by Corient
  • Employer paid Dental, Vision & Life and AD&D Insurance
  • Employer paid Short-term & Long-term Disability
  • Paid Maternity & Parental Leave
  • Flexible Spending Accounts & Health Savings Accounts
  • Dependent Care FSA
  • Commuter & Transit FSA
  • Corporate Discount Program - Perkspot
  • Training Reimbursement
  • Paid Professional Designations
  • Giving back to the community - Volunteer days

Corient is one of the fastest-growing wealth management platforms in the United States. We have over 40 offices located across the country that serve more than 15,000 clients and manage over $220 billion in client assets. We combine a boutique's personal service, creativity and objective advice with the extensive resources and vast intellectual capital of an innovative industry leader to create a profoundly different wealth management experience for our clients.
Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all our employees and expect each of our employees to honor this commitment in their daily responsibilities.
We are an equal opportunity employer. All candidates will be recruited and, if applicable, selected and employed without regard to sex, race, religion, marital status, veteran status, age, national origin, sexual orientation, gender identity, color, creed, ancestry, disability, genetic information or any other basis prohibited by law.
This position description is intended to provide a general overview of the expectations and responsibilities of this position and may not include all tasks that may be assigned. As the nature of business demands change, so may the functions of this position. Additional duties and responsibilities may be assigned with or without notice.
Corient refers to the separate but affiliated entities under common control of Corient Holdings Inc. Client assets include all assets of Corient Holdings Inc., including majority- and minority-owned businesses.

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