ITSM Administrator
San Antonio, TX · On-site
The ITSM Administrator is responsible for the administration, configuration, and ongoing optimization of the organization's IT Service Management (ITSM) platform, primarily Freshservice. This role ...
ITSM Administrator
San Antonio, TX · On-site
The ITSM Administrator is responsible for the administration, configuration, and ongoing optimization of the organization's IT Service Management (ITSM) platform, primarily Freshservice. This role ...
ITSM Administrator
Suitland, MD · On-site
$73K - $132K/yr
ITSM Administrator Location: Suitland, MD Clearance: Active TS/SCI Leidos is seeking an ITSM Administrator to join our team in Suitland, MD , supporting a mission focused environment for our customer.
ITSM Administrator
Suitland, MD · On-site
$73K - $132K/yr
ITSM Administrator Location: Suitland, MD Clearance: Active TS/SCI Leidos is seeking an ITSM Administrator to join our team in Suitland, MD , supporting a mission focused environment for our customer.
ITSM Administrator
Suitland, MD · On-site
$73K - $132K/yr
ITSM Administrator Location: Suitland, MD Clearance: Active TS/SCI Leidos is seeking an ITSM Administrator to join our team in Suitland, MD , supporting a mission focused environment for our customer.
ITSM Administrator
Suitland, MD · On-site
$73K - $132K/yr
ITSM Administrator Location: Suitland, MD Clearance: Active TS/SCI Leidos is seeking an ITSM Administrator to join our team in Suitland, MD , supporting a mission focused environment for our customer.
ITSM Administrator
Suitland, MD · On-site
$73K - $132K/yr
Description ITSM Administrator Location: Suitland, MD Clearance: Active TS/SCI Leidos is seeking an ITSM Administrator to join our team in Suitland, MD , supporting a mission focused environment for ...
ITSM Administrator
Suitland, MD · On-site
$73K - $132K/yr
Description ITSM Administrator Location: Suitland, MD Clearance: Active TS/SCI Leidos is seeking an ITSM Administrator to join our team in Suitland, MD , supporting a mission focused environment for ...
ITSM Administrator
San Antonio, TX · On-site
The ITSM Administrator is responsible for the administration, configuration, and ongoing optimization of the organization's IT Service Management (ITSM) platform, primarily Freshservice. This role ...
ITSM Administrator
San Antonio, TX · On-site
The ITSM Administrator is responsible for the administration, configuration, and ongoing optimization of the organization's IT Service Management (ITSM) platform, primarily Freshservice. This role ...
ITSM Administrator
San Antonio, TX · Remote
The ITSM Administrator is responsible for the administration, configuration, and ongoing optimization of the organization's IT Service Management (ITSM) platform, primarily Freshservice. This role ...
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ITSM Administrator
San Antonio, TX · Remote
The ITSM Administrator is responsible for the administration, configuration, and ongoing optimization of the organization's IT Service Management (ITSM) platform, primarily Freshservice. This role ...
ITSM Administrator
San Antonio, TX · On-site
The ITSM Administrator is responsible for the administration, configuration, and ongoing optimization of the organization's IT Service Management (ITSM) platform, primarily Freshservice. This role ...
ITSM Administrator
San Antonio, TX · On-site
The ITSM Administrator is responsible for the administration, configuration, and ongoing optimization of the organization's IT Service Management (ITSM) platform, primarily Freshservice. This role ...
ITSM Administrator Contractor We are seeking an experienced ITSM Administrator to support and enhance ITIL-based processes within our organization. This role focuses on operational excellence ...
ITSM Administrator Contractor We are seeking an experienced ITSM Administrator to support and enhance ITIL-based processes within our organization. This role focuses on operational excellence ...
ITSM Administrator Position Objective: The ITSM administrator provides configuration and administrative support of the Cloud-based Atlassian tool suite, including multiple Jira, Confluence, and key ...
ITSM Administrator Position Objective: The ITSM administrator provides configuration and administrative support of the Cloud-based Atlassian tool suite, including multiple Jira, Confluence, and key ...
Lead BMC Remedy / Helix ITSM Administrator, Washington, DC We are looking for a qualified candidate to work as a full-time Lead BMC Remedy/Helix ITSM Administrator with experience for a Government ...
Lead BMC Remedy / Helix ITSM Administrator, Washington, DC We are looking for a qualified candidate to work as a full-time Lead BMC Remedy/Helix ITSM Administrator with experience for a Government ...
Senior BMC Remedy / Helix ITSM Administrator, Washington, DC We are looking for a qualified candidate to work as a full-time Senior BMC Remedy/Helix ITSM Administrator with experience for a ...
Senior BMC Remedy / Helix ITSM Administrator, Washington, DC We are looking for a qualified candidate to work as a full-time Senior BMC Remedy/Helix ITSM Administrator with experience for a ...
ITSM Administrator
Southlake, TX · On-site
Experience developing or supporting ITSM reporting, dashboards, analytics, or operational metrics. * Demonstrated experience using approved Generative AI tools (e.g., Microsoft Copilot, GitHub ...
ITSM Administrator
Southlake, TX · On-site
Experience developing or supporting ITSM reporting, dashboards, analytics, or operational metrics. * Demonstrated experience using approved Generative AI tools (e.g., Microsoft Copilot, GitHub ...
ITSM Administrator
Southlake, TX · On-site
$53.37 - $57.69/hr
This role offers the opportunity to own and enhance critical ITSM and Digital Workplace platforms that support employees across the enterprise. You'll work on a diverse mix of automation ...
ITSM Administrator
Southlake, TX · On-site
$53.37 - $57.69/hr
This role offers the opportunity to own and enhance critical ITSM and Digital Workplace platforms that support employees across the enterprise. You'll work on a diverse mix of automation ...
The ITSM administrator provides configuration and administrative support of the Cloud-based Atlassian tool suite, including multiple Jira, Confluence, and key 3rd party add-ons. This role will also ...
The ITSM administrator provides configuration and administrative support of the Cloud-based Atlassian tool suite, including multiple Jira, Confluence, and key 3rd party add-ons. This role will also ...
ITSM Administrator
Annapolis, MD · On-site
$66K - $100K/yr
The ITSM administrator provides configuration and administrative support of the Cloud-based Atlassian tool suite, including multiple Jira, Confluence, and key 3rd party add-ons. This role will also ...
ITSM Administrator
Annapolis, MD · On-site
$66K - $100K/yr
The ITSM administrator provides configuration and administrative support of the Cloud-based Atlassian tool suite, including multiple Jira, Confluence, and key 3rd party add-ons. This role will also ...
ITSM Platform Administrator
Washington, DC · On-site
$130K - $160K/yr
The ITSM Platform Administrator will be responsible for administering the enterprise ITSM platform, supporting incident, problem, change, configuration, and knowledge management modules, and ...
ITSM Platform Administrator
Washington, DC · On-site
$130K - $160K/yr
The ITSM Platform Administrator will be responsible for administering the enterprise ITSM platform, supporting incident, problem, change, configuration, and knowledge management modules, and ...
The ITSM Platform Administrator will be responsible for administering the enterprise ITSM platform, supporting incident, problem, change, configuration, and knowledge management modules, and ...
The ITSM Platform Administrator will be responsible for administering the enterprise ITSM platform, supporting incident, problem, change, configuration, and knowledge management modules, and ...
The ITSM Platform Administrator will be responsible for administering the enterprise ITSM platform, supporting incident, problem, change, configuration, and knowledge management modules, and ...
The ITSM Platform Administrator will be responsible for administering the enterprise ITSM platform, supporting incident, problem, change, configuration, and knowledge management modules, and ...
Koniag IT Systems, LLC, a Koniag Government Services company, is seeking an ITSM Platform Administrator to support KITS and our government customer in Washington, DC. This position requires the ...
Koniag IT Systems, LLC, a Koniag Government Services company, is seeking an ITSM Platform Administrator to support KITS and our government customer in Washington, DC. This position requires the ...
ITSM Systems Administrator Candidates shall work to support requirements for Program Support and The Systems Administrator Installs new software releases, system upgrades, evaluates and installs ...
ITSM Systems Administrator Candidates shall work to support requirements for Program Support and The Systems Administrator Installs new software releases, system upgrades, evaluates and installs ...
Itsm Administrator information
What is an ITSM administrator?
An ITSM Administrator manages and configures IT Service Management (ITSM) platforms to support an organization's IT processes. They ensure smooth operation of incident, problem, change, and service request management modules. Their responsibilities include user management, workflow automation, report generation, and system integrations. They also troubleshoot system issues and collaborate with IT teams to improve service delivery. Strong knowledge of ITIL best practices and experience with ITSM tools like ServiceNow, BMC Remedy, or Cherwell are often required.
What are the typical daily responsibilities of an ITSM administrator?
As an ITSM Administrator, your daily tasks often include managing and configuring IT service management tools, monitoring incident and request queues, and ensuring processes align with organizational policies. You may also be responsible for troubleshooting system issues, generating reports on service metrics, and collaborating with IT support teams to implement workflow improvements. Effective administrators regularly communicate with end-users and department leaders to gather feedback and enhance service processes. This role requires balancing technical system management with user-focused service delivery to help the organization achieve its IT service goals.
What are the key skills and qualifications needed to thrive in the ITSM administrator position, and why are they important?
To thrive as an ITSM Administrator, you need a solid understanding of IT service management frameworks (such as ITIL), system configuration, and process optimization, often supported by a bachelor's degree in information technology or a related field. Proficiency with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management, as well as ITIL certifications, is highly valued. Exceptional problem-solving skills, attention to detail, and clear communication abilities are key for effective collaboration and process improvement. These skills are important because they ensure efficient IT service delivery, high user satisfaction, and continual improvement in complex IT environments.
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Job description
The ITSM Administrator is responsible for the administration, configuration, and ongoing optimization of the organization's IT Service Management (ITSM) platform, primarily Freshservice. This role supports Application Managed Service Delivery by managing ITIL-based processes, developing workflows and automations, maintaining reporting and dashboards, and driving continuous service improvement initiatives.
Key Responsibilities
Required Qualifications
Education
Experience
Required Skills
Certifications
Preferred certifications include ITIL Foundation and Freshservice Administrator certifications.
Key Responsibilities
- Administer and maintain the Freshservice platform, including workflows, automations, service catalogs, SLAs, and business rules.
- Configure and support ITIL-based processes including Incident, Request, Change, Problem, Knowledge, and Asset Management.
- Develop and maintain dashboards, reports, and service metrics to support operational and leadership reporting.
- Identify and implement process improvements and automation opportunities to increase efficiency and service quality.
- Manage integrations with enterprise applications and support platform upgrades and enhancements.
- Provide support, training, and guidance to users on Freshservice functionality and ITSM best practices.
- Maintain process documentation, knowledge articles, and standard operating procedures.
- Support governance, compliance, audit, and service management initiatives.
Required Qualifications
Education
- Bachelor's degree in Information Technology, Information Systems, Computer Science, or a related field, or equivalent experience.
Experience
- 3+ years of experience in IT Service Management, Service Desk, or IT Operations.
- 3+ years of experience in Application Management or SAP management
- 2+ years of hands-on Freshservice administration experience.
- Experience with workflow configuration, service catalogs, automation, and reporting.
- Experience supporting ITIL-based service management processes.
Required Skills
- Freshservice administration and configuration.
- Knowledge of ITIL framework and service management best practices.
- Workflow automation and business process optimization.
- Dashboard and report development.
- Microsoft 365 applications.
- Basic understanding of integrations, APIs, and automation platforms.
- Knowledge of Active Directory, Microsoft Entra ID (Azure AD), Okta, or other identity management solutions preferred.
Certifications
Preferred certifications include ITIL Foundation and Freshservice Administrator certifications.
About VeraLogics
Sourced by ZipRecruiter
Industry
It services
Company size
1 - 10 Employees
Headquarters location
San Antonio, TX, US
Year founded
2010