ITSM Manager
New York, NY · On-site
Demonstrated ServiceNow experience as a platform owner, ITSM lead, or lead administrator in an enterprise environment. * Hands-on knowledge of ServiceNow ITSM and CMDB sufficient to guide technical ...
ITSM Manager
New York, NY · On-site
Demonstrated ServiceNow experience as a platform owner, ITSM lead, or lead administrator in an enterprise environment. * Hands-on knowledge of ServiceNow ITSM and CMDB sufficient to guide technical ...
ITSM Consultant
Boston, MA · On-site
Administer and support ITSM tools like ManageEngine and/or ServiceChannel Manage incident, problem, and change management processes Monitor ticket queues and ensure timely resolution of issues ...
Quick apply
ITSM Consultant
Boston, MA · On-site
Administer and support ITSM tools like ManageEngine and/or ServiceChannel Manage incident, problem, and change management processes Monitor ticket queues and ensure timely resolution of issues ...
ITSM Manager
New York, NY · On-site
$59 - $81.25/hr
Demonstrated ServiceNow experience as a platform owner, ITSM lead, or lead administrator in an enterprise environment. * Hands-on knowledge of ServiceNow ITSM and CMDB sufficient to guide technical ...
ITSM Manager
New York, NY · On-site
$59 - $81.25/hr
Demonstrated ServiceNow experience as a platform owner, ITSM lead, or lead administrator in an enterprise environment. * Hands-on knowledge of ServiceNow ITSM and CMDB sufficient to guide technical ...
ServiceNow ITSM Developer
$130K - $150K/yr
Configure, administer, and develop ServiceNow ITSM applications and workflows. * Support core ITSM processes, including Incident, Problem, Change, Request, Knowledge, and Service Catalog Management.
ServiceNow ITSM Developer
$130K - $150K/yr
Configure, administer, and develop ServiceNow ITSM applications and workflows. * Support core ITSM processes, including Incident, Problem, Change, Request, Knowledge, and Service Catalog Management.
ITSM Manager
New York, NY · On-site
$59 - $81.25/hr
Demonstrated ServiceNow experience as a platform owner, ITSM lead, or lead administrator in an enterprise environment. * Hands-on knowledge of ServiceNow ITSM and CMDB sufficient to guide technical ...
ITSM Manager
New York, NY · On-site
$59 - $81.25/hr
Demonstrated ServiceNow experience as a platform owner, ITSM lead, or lead administrator in an enterprise environment. * Hands-on knowledge of ServiceNow ITSM and CMDB sufficient to guide technical ...
ITSM Consultant
Boston, MA · On-site
Administer and support ITSM tools like ManageEngine and/or ServiceChannel Manage incident, problem, and change management processes Monitor ticket queues and ensure timely resolution of issues ...
Quick apply
ITSM Consultant
Boston, MA · On-site
Administer and support ITSM tools like ManageEngine and/or ServiceChannel Manage incident, problem, and change management processes Monitor ticket queues and ensure timely resolution of issues ...
ServiceNow ITSM Manager
Manhattan, NY · On-site
$59.50 - $81.75/hr
Required : • Bachelors degree in Information Systems Computer Science or equivalent experience • Demonstrated ServiceNow experience as a platform owner ITSM lead or lead administrator in an ...
ServiceNow ITSM Manager
Manhattan, NY · On-site
$59.50 - $81.75/hr
Required : • Bachelors degree in Information Systems Computer Science or equivalent experience • Demonstrated ServiceNow experience as a platform owner ITSM lead or lead administrator in an ...
ServiceNow Administrator
Jackson, MS · On-site
System Administration - Serve as the primary administrator for the ServiceNow ITSM module. Monitor system health, performance, and functionality. Manage user roles, groups, and permissions. Ensure ...
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ServiceNow Administrator
Jackson, MS · On-site
System Administration - Serve as the primary administrator for the ServiceNow ITSM module. Monitor system health, performance, and functionality. Manage user roles, groups, and permissions. Ensure ...
ServiceNow Administrator
O Fallon, IL · On-site
Administer and maintain the ServiceNow platform and ITSM modules. * Configure users, roles, workflows, forms, business rules, and notifications. * Support Incident, Change, Problem, Service Catalog ...
New
ServiceNow Administrator
O Fallon, IL · On-site
Administer and maintain the ServiceNow platform and ITSM modules. * Configure users, roles, workflows, forms, business rules, and notifications. * Support Incident, Change, Problem, Service Catalog ...
New
ServiceNow Administrator
Dallas, TX · On-site
$60 - $70/hr
The ideal candidate will have strong knowledge of ITSM modules, platform administration, user management, workflows, reporting, and system maintenance. Key Responsibilities: • Administer and ...
ServiceNow Administrator
Dallas, TX · On-site
$60 - $70/hr
The ideal candidate will have strong knowledge of ITSM modules, platform administration, user management, workflows, reporting, and system maintenance. Key Responsibilities: • Administer and ...
Administer and maintain the ServiceNow platform and ITSM modules. * Configure users, roles, workflows, forms, business rules, and notifications. * Support Incident, Change, Problem, Service Catalog ...
New
Administer and maintain the ServiceNow platform and ITSM modules. * Configure users, roles, workflows, forms, business rules, and notifications. * Support Incident, Change, Problem, Service Catalog ...
New
Technical Writer (ITSM)
Dallas, TX · On-site
Develop and maintain high-quality user guides, administrator manuals, process documentation, knowledge articles, release notes, and process flows specific to ServiceNow. modules (ITSM, ITAM, CSM ...
Technical Writer (ITSM)
Dallas, TX · On-site
Develop and maintain high-quality user guides, administrator manuals, process documentation, knowledge articles, release notes, and process flows specific to ServiceNow. modules (ITSM, ITAM, CSM ...
ServiceNow Administrator
Manhattan, NY · On-site
$40/hr
Administer, configure, and enhance the ServiceNow platform with a focus on ITSM and Asset Management modules * Perform system enhancements, upgrades, maintenance, and ongoing optimization
ServiceNow Administrator
Manhattan, NY · On-site
$40/hr
Administer, configure, and enhance the ServiceNow platform with a focus on ITSM and Asset Management modules * Perform system enhancements, upgrades, maintenance, and ongoing optimization
ITSM CMDB Administrator - Device42 Ferguson is seeking a highly skilled ITSM CMDB Administrator to join our IT Service Management team. This role is responsible for the administration, accuracy, and ...
ITSM CMDB Administrator - Device42 Ferguson is seeking a highly skilled ITSM CMDB Administrator to join our IT Service Management team. This role is responsible for the administration, accuracy, and ...
ServiceNow ITSM Engineer
Cincinnati, OH · On-site
$51.75 - $71.25/hr
ServiceNow ITSM Engineer Location: Cincinnati, OH Contract Experience: 12+ Years CAD, CSA and CIS ... Administer code releases, patches, plugins, upgrades, and clone activities. * Support disaster ...
ServiceNow ITSM Engineer
Cincinnati, OH · On-site
$51.75 - $71.25/hr
ServiceNow ITSM Engineer Location: Cincinnati, OH Contract Experience: 12+ Years CAD, CSA and CIS ... Administer code releases, patches, plugins, upgrades, and clone activities. * Support disaster ...
ITSM Support Engineer
Raleigh, NC · On-site
The ITSM Support Engineer serves as a primary point of contact for end-user technology support and ... Administer and support Freshservice modules related to Incident Management, Service Request ...
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ITSM Support Engineer
Raleigh, NC · On-site
The ITSM Support Engineer serves as a primary point of contact for end-user technology support and ... Administer and support Freshservice modules related to Incident Management, Service Request ...
IT Service Management (ITSM) Platform Developer/Administrator
Cleveland, OH · On-site
$52.25 - $72/hr
CBIZ is a leading professional services advisor to middle-market businesses nationwide, and they are seeking an ITSM Platform Developer/Administrator to enhance their Freshservice ITSM platform. This ...
IT Service Management (ITSM) Platform Developer/Administrator
Cleveland, OH · On-site
$52.25 - $72/hr
CBIZ is a leading professional services advisor to middle-market businesses nationwide, and they are seeking an ITSM Platform Developer/Administrator to enhance their Freshservice ITSM platform. This ...
ServiceNow Administrator
Concord, NC · On-site
$80K - $120K/hr
As a ServiceNow Administrator, you will be responsible for implementing, administering, and ... Implement and support modules in ServiceNow, including SOM, CSM/TSM, SMP, IRM, and ITSM * Perform ...
ServiceNow Administrator
Concord, NC · On-site
$80K - $120K/hr
As a ServiceNow Administrator, you will be responsible for implementing, administering, and ... Implement and support modules in ServiceNow, including SOM, CSM/TSM, SMP, IRM, and ITSM * Perform ...
IT Service Management (ITSM) Platform Developer/Administrator
Cleveland, OH · On-site
$53 - $72.75/hr
#LI-AM1 #LI-Hybrid Responsibilities We are seeking an ITSM Platform Developer / Administrator to serve as a key technical resource within IT Operations. This role is responsible for designing ...
IT Service Management (ITSM) Platform Developer/Administrator
Cleveland, OH · On-site
$53 - $72.75/hr
#LI-AM1 #LI-Hybrid Responsibilities We are seeking an ITSM Platform Developer / Administrator to serve as a key technical resource within IT Operations. This role is responsible for designing ...
ServiceNow Administrator
Manhattan, NY · On-site
The ideal candidate will have strong expertise in ServiceNow administration, CMDB management, ITSM ... Administer, configure, and maintain the ServiceNow platform to ensure high availability and optimal ...
ServiceNow Administrator
Manhattan, NY · On-site
The ideal candidate will have strong expertise in ServiceNow administration, CMDB management, ITSM ... Administer, configure, and maintain the ServiceNow platform to ensure high availability and optimal ...
Itsm Administrator information
What are the typical daily responsibilities of an ITSM administrator?
As an ITSM Administrator, your daily tasks often include managing and configuring IT service management tools, monitoring incident and request queues, and ensuring processes align with organizational policies. You may also be responsible for troubleshooting system issues, generating reports on service metrics, and collaborating with IT support teams to implement workflow improvements. Effective administrators regularly communicate with end-users and department leaders to gather feedback and enhance service processes. This role requires balancing technical system management with user-focused service delivery to help the organization achieve its IT service goals.
What is an ITSM administrator?
An ITSM Administrator manages and configures IT Service Management (ITSM) platforms to support an organization's IT processes. They ensure smooth operation of incident, problem, change, and service request management modules. Their responsibilities include user management, workflow automation, report generation, and system integrations. They also troubleshoot system issues and collaborate with IT teams to improve service delivery. Strong knowledge of ITIL best practices and experience with ITSM tools like ServiceNow, BMC Remedy, or Cherwell are often required.
Is IT hard to become an ITSM administrator?
Becoming an ITSM administrator typically requires a strong understanding of IT service management frameworks like ITIL, technical skills with ITSM tools, and relevant certifications. While it may involve a learning curve, gaining experience and certifications can make the path more accessible for those with IT backgrounds.
What are the key skills and qualifications needed to thrive in the ITSM administrator position, and why are they important?
To thrive as an ITSM Administrator, you need a solid understanding of IT service management frameworks (such as ITIL), system configuration, and process optimization, often supported by a bachelor's degree in information technology or a related field. Proficiency with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management, as well as ITIL certifications, is highly valued. Exceptional problem-solving skills, attention to detail, and clear communication abilities are key for effective collaboration and process improvement. These skills are important because they ensure efficient IT service delivery, high user satisfaction, and continual improvement in complex IT environments.
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Job description
Title: ITSM Manager
Location: New York, NY - Hybrid 03 days per week from day 1
Duration: Long Term
Required Qualifications
Preferred Qualifications
Location: New York, NY - Hybrid 03 days per week from day 1
Duration: Long Term
Required Qualifications
- Bachelor's degree in Information Systems, Computer Science, or equivalent experience.
- Demonstrated ServiceNow experience as a platform owner, ITSM lead, or lead administrator in an enterprise environment.
- Hands-on knowledge of ServiceNow ITSM and CMDB sufficient to guide technical and process decisions.
- Strong understanding of ITIL principles and service management best practices.
- Experience leading teams and/or vendors delivering ITSM and ServiceNow services.
- Strong stakeholder management, communication, and leadership skills.
Preferred Qualifications
- ITIL v4 certification.
- ServiceNow certifications (System Administrator, Application Developer, or Implementation Specialist).
- Experience deploying or scaling ServiceNow in a global or multinational organization.
- Familiarity with infrastructure technologies, cloud environments, and enterprise integrations.
About TechTammina
Sourced by ZipRecruiter
Industry
It services
Company size
201 - 500 Employees
Headquarters location
Chantilly, VA, US
Year founded
2005