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Itsm Administrator Jobs in Oregon (NOW HIRING)

World Vision

Sr Application Admin 4597

OR · On-site +1

... ITSM) processes. This role serves as the primary platform administrator for Freshservice, responsible for configuring, optimizing, and automating service management processes across Incident, Request ...

New

LTS

ServiceNow System Administrator

OR · On-site +1

Provide day-to-day platform administration, end-user provisioning, and primary ITSM ticket triage ... Support and administer ServiceNow integrations using MID Servers, APIs, integration accounts ...

9th Way Insignia

ServiceNow Developer/Administrator

OR · On-site +1

... ITSM, ITOM, CMDB, security, and asset management capabilities. SMP personnel support both daytoday ... ServiceNow Certified System Administrator (CSA) or other relevant ServiceNow certifications.

Kalshi

IT Administrator

OR · On-site +1

$80K - $90K/yr

Role Roadmap As a Systems Administrator, you'll be a key technical force behind our end-user tech ... Experience with ITSM tools such as Jira, ServiceNow, or Zendesk * A passion for great support and a ...

US Bank

Business Process Manager Sr

Gresham, OR · On-site

At U.S. Bank, we're on a journey to modernize and transform our IT Service Management (ITSM ... ServiceNow Optimization * Partner closely with ServiceNow Product Owners, Administrators ...

New

US Bank

Business Process Manager Sr

Gresham, OR · On-site

At U.S. Bank, we're on a journey to modernize and transform our IT Service Management (ITSM ... ServiceNow Optimization * Partner closely with ServiceNow Product Owners, Administrators ...

New

US Bank

Business Process Manager Sr.

Gresham, OR · On-site

Bank, we're modernizing our IT Service Management (ITSM) capabilities to enhance service ... Collaborate with ServiceNow administrators, developers, architects, and platform teams to deliver ...

U.S. Bank

Business Process Manager Sr.

Gresham, OR · On-site

Bank, we're modernizing our IT Service Management (ITSM) capabilities to enhance service ... Collaborate with ServiceNow administrators, developers, architects, and platform teams to deliver ...

NW Natural

GIS Application Engineer

Portland, OR

... ITSM process and Microsoft Azure DevOps (ADO), and escalating advanced issues to the appropriate senior engineering, DBA, infrastructure, GIS Managed Services Provider (MSP), or Esri Technical ...

NW Natural

GIS Application Engineer

Portland, OR · On-site

... ITSM process and Microsoft Azure DevOps (ADO), and escalating advanced issues to the appropriate senior engineering, DBA, infrastructure, GIS Managed Services Provider (MSP), or Esri Technical ...

New

NW Natural

GIS Application Engineer

Portland, OR · On-site

$98 - $140/hr

... ITSM process and Microsoft Azure DevOps (ADO), and escalating advanced issues to the appropriate senior engineering, DBA, infrastructure, GIS Managed Services Provider (MSP), or Esri Technical ...

New

NW Natural

GIS Application Engineer

Portland, OR · On-site

... ITSM process and Microsoft Azure DevOps (ADO), and escalating advanced issues to the appropriate senior engineering, DBA, infrastructure, GIS Managed Services Provider (MSP), or Esri Technical ...

Five9

Senior DevOps Engineer - Storage Platforms

OR · On-site +1

$129K - $166K/yr

ITIL Foundation/advanced certifications in support of ITSM standard methodology. * Background in telco, edge cloud, or large enterprise environments. * CNCF Certified Kubernetes Administrator (CKA ...

Howard

$40K - $44K/yr

Internal contacts generally include administrators, faculty, students, and staff. External contacts ... Experience with ServiceNow or similar ITSM system is a plus * CompTIA certifications (A+, NET ...

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$26.4K

$93.3K

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How much do itsm administrator jobs pay per year?

As of Aug 30, 2026, the average yearly pay for itsm administrator in Oregon is $93,348.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,301.00 and $119,689.00 per year, depending on experience, location, and employer.

What is an ITSM administrator?

An ITSM Administrator manages and configures IT Service Management (ITSM) platforms to support an organization's IT processes. They ensure smooth operation of incident, problem, change, and service request management modules. Their responsibilities include user management, workflow automation, report generation, and system integrations. They also troubleshoot system issues and collaborate with IT teams to improve service delivery. Strong knowledge of ITIL best practices and experience with ITSM tools like ServiceNow, BMC Remedy, or Cherwell are often required.

What are the typical daily responsibilities of an ITSM administrator?

As an ITSM Administrator, your daily tasks often include managing and configuring IT service management tools, monitoring incident and request queues, and ensuring processes align with organizational policies. You may also be responsible for troubleshooting system issues, generating reports on service metrics, and collaborating with IT support teams to implement workflow improvements. Effective administrators regularly communicate with end-users and department leaders to gather feedback and enhance service processes. This role requires balancing technical system management with user-focused service delivery to help the organization achieve its IT service goals.

What are the key skills and qualifications needed to thrive in the ITSM administrator position, and why are they important?

To thrive as an ITSM Administrator, you need a solid understanding of IT service management frameworks (such as ITIL), system configuration, and process optimization, often supported by a bachelor's degree in information technology or a related field. Proficiency with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management, as well as ITIL certifications, is highly valued. Exceptional problem-solving skills, attention to detail, and clear communication abilities are key for effective collaboration and process improvement. These skills are important because they ensure efficient IT service delivery, high user satisfaction, and continual improvement in complex IT environments.

What are popular job titles related to Itsm Administrator jobs in Oregon?

For Itsm Administrator jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Itsm Administrator jobs in Oregon look for?

The top searched job categories for Itsm Administrator jobs in Oregon are:

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Cities in Oregon with the most Itsm Administrator job openings:

Itsm Administrator jobs near you
Infographic showing various Itsm Administrator job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 14% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $93,348 per year, or $44.9 per hour.

ITSM Change & Release Manager - Practice Owner

Gresham, OR • Hybrid

Fisher Investments
Commercial Banking • 1 - 5K employees

8.5

Company rating: 8.5 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

People enjoy working here

Good employer

Respectful managers

Learn more about Fisher Investmentsexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description

The Opportunity:

The ITSM Change & Release Manager – Practice Owner works in the office to be the strategic leader and guardian of our change and release management practices. You'll own the frameworks, policies, and processes that ensure every change—whether a small configuration tweak or a major system upgrade—is delivered safely, on time, and with minimal disruption. Your work will directly influence service stability, business continuity, and the speed at which we can innovate. You will report to the Team Leader.

The Day-to-Day:

  • Define, maintain, and continuously improve the ITSM Change and Release Management frameworks, policies, and KPIs.
  • Ensure all changes follow established governance, risk, and compliance requirements, including audit readiness.
  • Chair and facilitate CAB meetings, ensuring effective decision-making and stakeholder alignment.
  • Oversee release calendars, coordinate cross-team dependencies, and manage release readiness reviews.
  • Establish and enforce best practices for assessing change risk, business impact, and rollback strategies.
  • Partner with ITSM tool administrators to improve workflows, dashboards, and reporting for change and release processes.
  • Define and track KPIs such as change success rate, release frequency, and mean time to restore (MTTR) after failed changes.
  • Be the primary contact for change and release management across IT, departments, and vendors.
  • Identify bottlenecks, analyze trends, and implement process enhancements to increase agility without sacrificing stability.

Your Qualifications:

  • 3+ years of experience in IT Service Management with a focus on Change and Release Management.
  • Strong knowledge of ITIL v4 (or v3) principles, with ITIL certification preferred.
  • Experience overseeing and maturing ITSM practices in a complex, multi-platform environment.
  • Experience leading CABs and managing enterprise-scale release cycles.
  • Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management.
  • Excellent communication, facilitation, and stakeholder management skills.
  • A data-driven mindset with the ability to translate metrics into actionable improvements.
  • Experience with risk management, compliance, and audit requirements in IT operations.

Compensation:

  • $80,200 - $125,000 base salary per year in the state of WA. New hires should expect to start at the lower end of the range depending on experience
  • Eligible for a discretionary bonus based on firm and individual performance

Why Fisher Investments:

We work for a bigger purpose: bettering the investment universe. We take great pride in our inclusive culture, our learning and development framework customized for every employee, and our Great Place to Work Certification. It's the people that make the Fisher purpose possible, and we invest in them by offering exceptional benefits like:

  • 100% paid medical, dental and vision premiums for you and your qualifying dependents
  • A 50% 401(k) match, up to the IRS maximum
  • 20 days of PTO, plus 10 paid holidays
  • Family Support programs including 8 week Paid Primary Caregiver Leave, $10,000 fertility, family forming, and hormonal health assistance, and back-up child, adult, and elder care
  • This is an in-office role. Based on your role, tenure, and performance eligibility you may have the opportunity to participate in our hybrid work from home program. This program is subject to change.

FISHER INVESTMENTS IS AN EQUAL OPPORTUNITY EMPLOYER

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