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Itil Jobs (NOW HIRING)

Sonsoft Inc

ITIL

Houston, TX · On-site

Candidate should be ITIL Certified * At least 4 years of overall IT experience with least 3 years across Service Strategy, Service Design, Service Operations and Service Transition * Must have skills ...

ASM Research

ITIL Specialist, Mid

The ITIL Specialist, Mid leads the design, implementation, and continual refinement of ITIL-aligned service management processes to strengthen the stability, consistency, and performance of ...

Shaarpro

Incident Management ITIL

Los Angeles, CA · On-site

The Incident Management ITIL position is a crucial role within our IT Operations team. The individual in this role will be responsible for managing and resolving incidents to ensure the smooth ...

PD Inc

Senior ITIL SME

Fort George G Meade, MD · On-site

$111K - $143K/yr

Senior ITIL SME Location: Fort Meade, MD 20755 Clearance Level: Active Secret Clearance Job Type: Full-Time PD Inc International is seeking an experienced and mission-driven Senior ITIL SME to ...

OSI Digital

ITIL Problem Management Analyst

Irvine, CA · On-site

$25 - $50/hr

ITIL Problem Management Analyst Location: Irvine, CA -5 days onsite Duration: 6 Months Position Summary We are seeking an experienced Problem Management Lead Analyst to drive service stability and ...

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How much do itil jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for itil in the United States is $21.91, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $24.04 per hour, depending on experience, location, and employer.

What is ITIL and what does an ITIL professional do?

ITIL stands for Information Technology Infrastructure Library, which is a set of best practices for delivering IT services efficiently and effectively. An ITIL professional uses these best practices to help organizations align their IT services with business needs, improve service delivery, reduce costs, and manage risk. Their responsibilities often include process improvement, incident management, change management, and ensuring that IT services meet agreed-upon standards and expectations.

How does an ITIL professional typically collaborate with other departments to improve service delivery?

ITIL professionals often work closely with various departments such as IT operations, customer support, and business units to align IT services with organizational needs. They facilitate communication between technical teams and non-technical stakeholders, ensuring that service management processes are clear and effective. Regular meetings, process documentation, and service reviews are common ways ITIL professionals foster collaboration, leading to more efficient incident resolution and continuous service improvement.

What is the ITIL job?

An ITIL job involves managing IT service management processes based on the ITIL framework, which aims to improve service quality and efficiency. Roles often include IT service manager, process analyst, or support specialist, requiring knowledge of ITIL practices and certifications. These jobs typically involve coordinating IT services, implementing best practices, and ensuring alignment with business needs.

What is the difference between Itil vs ServiceNow Administrator?

AspectItilServiceNow Administrator
CertificationsITIL Foundation, ITIL ExpertServiceNow Certified System Administrator
Work EnvironmentIT service management, process improvementServiceNow platform management, automation
Industry UsageIT service providers, large enterprisesOrganizations using ServiceNow for ITSM

While ITIL is a set of best practices for IT service management, a ServiceNow Administrator focuses on managing and configuring the ServiceNow platform to implement ITIL processes. Both roles require understanding of ITSM principles, but ITIL provides the framework, whereas the ServiceNow Administrator applies it within the ServiceNow environment.

Is ITIL entry level?

ITIL (Information Technology Infrastructure Library) certifications are available at multiple levels, including Foundation, which is considered entry level and suitable for beginners. The Foundation certification provides a basic understanding of IT service management principles and is often a starting point for those new to ITIL. Advanced certifications require prior knowledge and experience in IT service management.

What are the key skills and qualifications needed to thrive as an ITIL (IT Service Management) professional, and why are they important?

To thrive as an ITIL professional, you need a solid understanding of IT service management principles, process optimization, and typically an ITIL certification. Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management is important for managing workflows and incidents. Strong analytical thinking, communication, and stakeholder management skills set top performers apart in this field. These competencies are crucial for ensuring efficient IT service delivery, continual improvement, and alignment of IT services with business needs.

What jobs can I get with ITIL?

ITIL certification prepares professionals for roles such as IT Service Manager, IT Operations Manager, Service Desk Manager, and IT Process Analyst. These jobs involve managing IT service delivery, improving processes, and ensuring service quality, often requiring knowledge of IT service management tools and frameworks.

Is ITIL in demand?

ITIL (Information Technology Infrastructure Library) certifications and skills are in high demand as organizations seek to improve IT service management and operational efficiency. Professionals with ITIL knowledge, especially those with certifications like ITIL Foundation or higher, are often sought after for roles in IT service management, support, and operations across various industries.
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Itil jobs near you
Infographic showing various Itil job openings in the United States as of July 2026, with employment types broken down into 90% Full Time, 1% Part Time, 1% Temporary, and 8% Contract. Highlights an 82% Physical, 8% Hybrid, and 10% Remote job distribution, with an average salary of $45,572 per year, or $21.9 per hour.
ITIL

ITIL

Sonsoft Inc

Houston, TX • On-site

Full-time

Posted 20 days ago

Job description

Company Description

Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.

Job Description
  • Candidate should be ITIL Certified
  • At least 4 years of overall IT experience with least 3 years across Service Strategy, Service Design, Service Operations and Service Transition
  • Must have skills on Discovery and CMDB tools from vendors one of HP, BMC, CA with a working experience on Discovery of assets in customer domains.
  • Must be excellent with Microsoft Excel data consistency check and maintaining data integrity
  • Excellent technical and troubleshooting skills on similar tools
  • Excellent written and verbal communication skills
  • The job entails sitting as well as working at a computer for extended periods of time.
  • Should be able to communicate by telephone, email or face to face.
  • Travel may be required as per the job requirements
Qualifications
  • Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
  • At least 4 years of experience within the Information Technologies.
Additional Information

 ** U.S. Citizens and those who are authorized to work independently in the United States are encouraged to apply. We are unable to sponsor at this time.
Note:-
1.This is a Full-Time & Permanent job opportunity for you.
2.Only US Citizen Green Card Holder GC-EAD, H4-EAD  L2-EAD  can apply.
3.No   OPT-EAD, H1B & TN candidates please.
4.Please mention your Visa Status in your email or resume.

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About Sonsoft

Sourced by ZipRecruiter

Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Alpharetta, GA, US

Year founded

2007

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