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Itil Director Jobs (NOW HIRING)

NTT DATA Services

Delivery Associate Director

Arlington, VA · On-site

$104K - $242K/yr

The IT Service Delivery Director is a senior executive responsible for the end-to-end management of ... ITIL Certification, such as ITIL Managing Professional (MP), ITIL Strategic Leader (SL), or ITIL ...

NTT DATA Services

Delivery Associate Director

Arlington, VA · On-site +1

$104K - $242K/yr

The IT Service Delivery Director is a senior executive responsible for the end-to-end management of ... ITIL Certification, such as ITIL Managing Professional (MP), ITIL Strategic Leader (SL), or ITIL ...

NTT DATA Services

Delivery Associate Director

Arlington, VA · On-site +1

$104K - $242K/yr

The IT Service Delivery Director is a senior executive responsible for the end-to-end management of ... ITIL Certification, such as ITIL Managing Professional (MP), ITIL Strategic Leader (SL), or ITIL ...

Unissant

Director, Federal IT Programs

Herndon, VA · On-site

$151K - $243K/yr

Director, Federal IT ProgramsUnissant is seeking a Director, Federal IT Programs to join the team ... ITIL certification preferred.Agile certification preferred.Communication SkillsExcellent verbal and ...

UNISSANT

Director, Federal IT Programs

Bethesda, MD

Director, Federal IT Programs Unissant is seeking a Director, Federal IT Programs to join the team ... ITIL certification preferred. * Agile certification preferred. Communication Skills * Excellent ...

Ports North

IT Ops Director

Shoreview, MN · On-site

$110.21 - $137.76/hr

Standardize ITIL processes including incident, problem, and change management. * Establish ... Experience supporting global teams across multiple regions. IT Operations Director Shoreview, MN ...

Resolve Tech Solutions, LLC

WI · On-site

$150 - $200/hr

Drive operational maturity through ITIL practices and continuous improvement programs. * Governance ... Operations Director) managing cross‑functional technical teams and client portfolios.

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Itil Director information

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$55.5K

$108.7K

$170.5K

How much do itil director jobs pay per year?

As of Aug 11, 2026, the average yearly pay for itil director in the United States is $108,675.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,000.00 and $125,500.00 per year, depending on experience, location, and employer.

What are some typical challenges faced by an ITIL Director when implementing IT service management frameworks across large organizations?

ITIL Directors often encounter challenges such as aligning IT service management processes with diverse business objectives, overcoming resistance to change among staff, and ensuring consistent adoption of ITIL best practices across multiple teams or departments. Additionally, they may need to address legacy systems and processes that are not easily adaptable to new frameworks. Successfully navigating these challenges requires strong communication skills, stakeholder engagement, and a strategic approach to change management.

Is ITIL in demand?

ITIL (Information Technology Infrastructure Library) professionals are in demand as organizations seek to improve IT service management and operational efficiency. Certifications like ITIL Foundation can enhance job prospects, and roles often require knowledge of ITSM tools and processes. The demand for ITIL expertise is expected to grow with the increasing focus on IT service quality and digital transformation.

What is the difference between Itil Director vs Service Delivery Manager?

AspectItil DirectorService Delivery Manager
CertificationsITIL Expert, PMP, or similarITIL Foundation, PMP, or similar
Work EnvironmentStrategic leadership in IT service managementOperational management of service delivery teams
Employer & IndustryLarge enterprises, IT service providersIT departments, managed service providers

The Itil Director focuses on strategic IT service management and governance, overseeing multiple teams and aligning IT services with business goals. The Service Delivery Manager handles day-to-day service delivery, ensuring client satisfaction and operational efficiency. While both roles require ITIL certifications, the Itil Director has a broader strategic scope, whereas the Service Delivery Manager concentrates on operational execution.

What is the average salary in ITIL?

The average salary for an ITIL Director typically ranges from $100,000 to $160,000 annually, depending on experience, location, and the size of the organization. Certifications in ITIL and related IT service management skills can influence earning potential.

What are the key skills and qualifications needed to thrive as an ITIL Director?

To thrive as an ITIL Director, you need deep expertise in IT service management, strategic planning, and process optimization, often validated by ITIL Expert or Master certifications and substantial leadership experience. Familiarity with ITSM tools like ServiceNow, BMC Remedy, and experience implementing ITIL frameworks are typically required. Strong leadership, communication, and change management skills help drive organizational alignment and effective cross-functional collaboration. These competencies ensure the delivery of high-quality IT services, continuous improvement, and alignment of IT with business objectives.

What is an ITIL Director?

An ITIL Director is a senior management professional responsible for overseeing the implementation and continuous improvement of ITIL (Information Technology Infrastructure Library) practices within an organization. Their main role is to ensure that IT services align with business needs and deliver value by optimizing processes, managing risks, and ensuring compliance with best practices. They lead teams, develop IT service strategies, and monitor performance to achieve organizational goals. Typically, an ITIL Director works closely with other IT leaders and stakeholders to drive digital transformation and operational excellence.
More about Itil Director jobs
What cities are hiring for Itil Director jobs? Cities with the most Itil Director job openings:
What are the most commonly searched types of Itil jobs? The most popular types of Itil jobs are:
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Itil Director jobs near you
Infographic showing various Itil Director job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, 1% Temporary, and 1% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $108,675 per year, or $52.2 per hour.

Systems Analyst II/ITIL Specialist, Junior

ASM Research

Remote

Full-time

Re-posted 2 days ago

ASM Research rating

8.6

Company rating: 8.6 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

32nd of 223 rated it services

Job description

The ITSM Functional Analyst specializes in IT service-management processes and tooling, aligning workflows with ITIL best practices to improve service quality and consistency across the enterprise. This role analyzes, designs, and configures incident, problem, change, request, and related processes in the ITSM platform and partners with operations and governance teams to standardize procedures and define KPIs and SLAs. The ITSM Functional Analyst also develops documentation and training materials, facilitates process workshops, and produces reporting and dashboards that give leadership actionable insights into service performance and improvement opportunities.
Key Responsibilities
  • Analyze existing ITSM processes and tool workflows, identify gaps against ITIL guidance, and recommend improvements that reduce disruptions and increase consistency.
  • Configure and maintain ITSM platforms to support incident, problem, change, request, and knowledge management processes, including forms, queues, and automation rules.
  • Define, track, and report on KPIs and SLAs such as incident resolution time, change success rate, and request volume, delivering dashboards and reports for leadership.
  • Facilitate process design and review workshops with technical and business stakeholders, documenting procedures, role definitions, and RACI models.
  • Develop and maintain ITSM process documentation, runbooks, and training materials, and deliver targeted training to IT teams and service-desk staff.
  • Ensure ITSM processes and records align with governance, audit, and compliance requirements, including approvals and evidence capture.

Required Qualifications
  • Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent relevant experience.
  • 2-5 years of experience in systems analysis, ITSM, or related IT operations roles, including direct work with incident and problem management tools.
  • Foundational understanding of ITIL or similar service-management frameworks and experience applying them to IT operations.
  • Experience configuring or supporting ITSM platforms, including workflow, form, and report configuration.
  • Strong analytical, documentation, and communication skills with the ability to work effectively with technical and non-technical stakeholders.
  • Candidates must possess a current secret security clearance.

Preferred Qualifications
  • ITIL Foundation or higher-level ITIL certification or equivalent training.
  • Experience in a highly regulated or audited IT environment with formal change-management and service-reporting requirements.
  • Experience facilitating cross-functional workshops and presenting findings and recommendations to leadership.
  • Experience implementing light automation or scripting within ITSM tools to improve process efficiency.

Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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