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Itil Director Jobs (NOW HIRING)

ASM Research

ITIL Specialist, Mid

... with direct responsibility for ITIL-aligned processes (such as incident, problem, or change management). * Strong understanding of the ITIL service lifecycle, process interdependencies, and ...

NTT DATA Services

Delivery Associate Director

Arlington, VA · On-site +1

$104K - $242K/yr

The IT Service Delivery Director is a senior executive responsible for the end-to-end management of ... ITIL Certification, such as ITIL Managing Professional (MP), ITIL Strategic Leader (SL), or ITIL ...

NTT DATA Services

Delivery Associate Director

Arlington, VA · On-site

$104K - $242K/yr

The IT Service Delivery Director is a senior executive responsible for the end-to-end management of ... ITIL Certification, such as ITIL Managing Professional (MP), ITIL Strategic Leader (SL), or ITIL ...

NTT DATA Services

Delivery Associate Director

Arlington, VA · On-site +1

$104K - $242K/yr

The IT Service Delivery Director is a senior executive responsible for the end-to-end management of ... ITIL Certification, such as ITIL Managing Professional (MP), ITIL Strategic Leader (SL), or ITIL ...

ICANN

Sr. Director, Infrastructure

Los Angeles, CA · On-site

The Sr. Director of Infrastructure will lead the strategic direction, design, and management of ... ITIL-based processes. • Deep hands-on experience with Infrastructure as Code and modern cloud ...

Vizient, Inc.

Director, Service Management

Irving, TX · On-site

$117K - $206K/yr

... director-level role within a complex enterprise environment required ... Deep knowledge of ITIL frameworks, IT Service Management principles, enterprise service operations ...

Vizient

Director, Service Management

Irving, TX · Hybrid

$117K - $206K/yr

... director-level role within a complex enterprise environment required ... Deep knowledge of ITIL frameworks, IT Service Management principles, enterprise service operations ...

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Itil Director information

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$55.5K

$108.7K

$170.5K

How much do itil director jobs pay per year?

As of Jun 11, 2026, the average yearly pay for itil director in the United States is $108,675.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,000.00 and $125,500.00 per year, depending on experience, location, and employer.

What are some typical challenges faced by an ITIL Director when implementing IT service management frameworks across large organizations?

ITIL Directors often encounter challenges such as aligning IT service management processes with diverse business objectives, overcoming resistance to change among staff, and ensuring consistent adoption of ITIL best practices across multiple teams or departments. Additionally, they may need to address legacy systems and processes that are not easily adaptable to new frameworks. Successfully navigating these challenges requires strong communication skills, stakeholder engagement, and a strategic approach to change management.

What is the difference between Itil Director vs Service Delivery Manager?

AspectItil DirectorService Delivery Manager
CertificationsITIL Expert, PMP, or similarITIL Foundation, PMP, or similar
Work EnvironmentStrategic leadership in IT service managementOperational management of service delivery teams
Employer & IndustryLarge enterprises, IT service providersIT departments, managed service providers

The Itil Director focuses on strategic IT service management and governance, overseeing multiple teams and aligning IT services with business goals. The Service Delivery Manager handles day-to-day service delivery, ensuring client satisfaction and operational efficiency. While both roles require ITIL certifications, the Itil Director has a broader strategic scope, whereas the Service Delivery Manager concentrates on operational execution.

What are the key skills and qualifications needed to thrive as an ITIL Director, and why are they important?

To thrive as an ITIL Director, you need deep expertise in IT service management, strategic planning, and process optimization, often validated by ITIL Expert or Master certifications and substantial leadership experience. Familiarity with ITSM tools like ServiceNow, BMC Remedy, and experience implementing ITIL frameworks are typically required. Strong leadership, communication, and change management skills help drive organizational alignment and effective cross-functional collaboration. These competencies ensure the delivery of high-quality IT services, continuous improvement, and alignment of IT with business objectives.

What is an ITIL Director?

An ITIL Director is a senior management professional responsible for overseeing the implementation and continuous improvement of ITIL (Information Technology Infrastructure Library) practices within an organization. Their main role is to ensure that IT services align with business needs and deliver value by optimizing processes, managing risks, and ensuring compliance with best practices. They lead teams, develop IT service strategies, and monitor performance to achieve organizational goals. Typically, an ITIL Director works closely with other IT leaders and stakeholders to drive digital transformation and operational excellence.
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Itil Director jobs near you
Infographic showing various Itil Director job openings in the United States as of June 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $108,675 per year, or $52.2 per hour.
ITIL Specialist, Mid

ITIL Specialist, Mid

ASM Research

Remote

Full-time

Posted 25 days ago

ASM Research rating

8.6

Company rating: 8.6 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

26th of 204 rated it services

Job description

The ITIL Specialist, Mid leads the design, implementation, and continual refinement of ITIL-aligned service management processes to strengthen the stability, consistency, and performance of IT services. This role assesses current incident, problem, change, request, and release workflows, identifies operational gaps, and produces optimized processes aligned with business objectives, governance frameworks, and federal IT requirements.
Operating at a journeyman level, the specialist collaborates with process owners, service desk teams, operations, and project stakeholders to establish standard procedures, ensure supporting tools are correctly configured, and monitor compliance through KPIs, dashboards, and audits. The position is instrumental in driving continual service improvement across a dynamic federal IT environment.
Key Responsibilities
  • Lead analysis of existing ITSM processes and design future-state workflows for incident, problem, change, request, and release management that follow ITIL best practices and organizational directives.
  • Develop, publish, and maintain high-quality process documentation-including process flows, RACIs, SOPs, and work instructions-to support operational consistency across teams.
  • Define and maintain ITSM KPIs and metrics (e.g., MTTR, change success rate, backlog trends), generate insights from data, and recommend actionable improvements.
  • Act as or support process owner/manager functions by championing process changes, coordinating communications, and ensuring alignment with policies, compliance requirements, and internal controls.
  • Partner with ITSM platform administrators to translate process designs into tool functionality, validate workflow behavior, and support enhancements or automation opportunities.
  • Lead or facilitate process audits, health checks, and compliance reviews; analyze ticket samples, document findings, and drive remediation actions with accountable stakeholders.
  • Support and facilitate root-cause analysis and corrective action planning for major or recurring incidents and problems, ensuring governance adjustments and process changes accompany technical remediation.
  • Provide coaching and knowledge sharing to junior team members and operations staff on ITIL frameworks, process adherence, and continual service improvement techniques.

Required Qualifications
  • Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent relevant experience.
  • 4-7 years of experience in IT service management or IT operations roles with direct responsibility for ITIL-aligned processes (such as incident, problem, or change management).
  • Strong understanding of the ITIL service lifecycle, process interdependencies, and governance frameworks within enterprise IT environments.
  • Demonstrated experience analyzing, designing, and documenting ITSM processes and successfully implementing them into daily operations.
  • Proficiency with incident, problem, and change management tools or enterprise ITSM platforms, including reporting, dashboards, and KPI development.
  • Excellent analytical, communication, and interpersonal skills with the ability to balance multiple initiatives and coordinate across diverse teams.
  • Proven experience analyzing, designing, and documenting ITSM processes and implementing them in an operational environment.
  • Proficiency with problem and incident management tools or broader ITSM platforms, including reporting and KPI development.
  • Excellent problem-solving, analytical, communication, and interpersonal skills, with the ability to manage and prioritize multiple concurrent tasks.
  • Candidates MUST have a current secret security clearance.

Preferred Qualifications
  • Hands-on experience leading one or more ITIL processes (for example, problem or change management) in an enterprise or government IT environment.
  • ITIL Foundation plus intermediate or advanced ITIL/ITSM training (such as continual improvement or service operations modules).
  • Experience conducting formal process audits, health checks, or readiness assessments and presenting findings to leadership.
  • Familiarity with continual service improvement techniques and facilitation of lessons-learned or review sessions.

Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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