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Itil Director Jobs (NOW HIRING)

Charlie Health

Director of IT

New York, NY · Hybrid

$200K - $250K/yr

About the Role The Director of IT leads all IT operations at Charlie Health, including IT Service ... Strong working knowledge of IT and Agile operating models such as Scrum or ITIL * Demonstrated ...

BairesDev

Delivery Director - Remote Work

$217K/yr

The Delivery Director role focuses on portfolio-level leadership across multiple client engagements ... Preferred : • MBA. • Relevant certifications such as PMP, PgMP, SAFe, ITIL, or Lean Six Sigma.

BairesDev

Delivery Director - Remote Work

$217K/yr

The Delivery Director role focuses on portfolio-level leadership across multiple client engagements ... Preferred : • MBA. • Relevant certifications such as PMP, PgMP, SAFe, ITIL, or Lean Six Sigma.

BairesDev

Delivery Director - Remote Work

$217K/yr

The Delivery Director role focuses on portfolio-level leadership across multiple client engagements ... Preferred : • MBA. • Relevant certifications such as PMP, PgMP, SAFe, ITIL, or Lean Six Sigma.

Centella

Director of Technology

Miami, FL · Hybrid

Drive adoption of industry best practices (ITIL, TOGAF, or equivalent) across IT operations. * ... Director-level or equivalent role * • Demonstrated experience leading large-scale ERP, MES, or ...

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$108.7K

$170.5K

How much do itil director jobs pay per year?

As of Jun 13, 2026, the average yearly pay for itil director in the United States is $108,675.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,000.00 and $125,500.00 per year, depending on experience, location, and employer.

What are some typical challenges faced by an ITIL Director when implementing IT service management frameworks across large organizations?

ITIL Directors often encounter challenges such as aligning IT service management processes with diverse business objectives, overcoming resistance to change among staff, and ensuring consistent adoption of ITIL best practices across multiple teams or departments. Additionally, they may need to address legacy systems and processes that are not easily adaptable to new frameworks. Successfully navigating these challenges requires strong communication skills, stakeholder engagement, and a strategic approach to change management.

What is the difference between Itil Director vs Service Delivery Manager?

AspectItil DirectorService Delivery Manager
CertificationsITIL Expert, PMP, or similarITIL Foundation, PMP, or similar
Work EnvironmentStrategic leadership in IT service managementOperational management of service delivery teams
Employer & IndustryLarge enterprises, IT service providersIT departments, managed service providers

The Itil Director focuses on strategic IT service management and governance, overseeing multiple teams and aligning IT services with business goals. The Service Delivery Manager handles day-to-day service delivery, ensuring client satisfaction and operational efficiency. While both roles require ITIL certifications, the Itil Director has a broader strategic scope, whereas the Service Delivery Manager concentrates on operational execution.

What are the key skills and qualifications needed to thrive as an ITIL Director, and why are they important?

To thrive as an ITIL Director, you need deep expertise in IT service management, strategic planning, and process optimization, often validated by ITIL Expert or Master certifications and substantial leadership experience. Familiarity with ITSM tools like ServiceNow, BMC Remedy, and experience implementing ITIL frameworks are typically required. Strong leadership, communication, and change management skills help drive organizational alignment and effective cross-functional collaboration. These competencies ensure the delivery of high-quality IT services, continuous improvement, and alignment of IT with business objectives.

What is an ITIL Director?

An ITIL Director is a senior management professional responsible for overseeing the implementation and continuous improvement of ITIL (Information Technology Infrastructure Library) practices within an organization. Their main role is to ensure that IT services align with business needs and deliver value by optimizing processes, managing risks, and ensuring compliance with best practices. They lead teams, develop IT service strategies, and monitor performance to achieve organizational goals. Typically, an ITIL Director works closely with other IT leaders and stakeholders to drive digital transformation and operational excellence.
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Itil Director jobs near you
Infographic showing various Itil Director job openings in the United States as of June 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $108,675 per year, or $52.2 per hour.
Director of IT

Director of IT

Charlie Health

New York, NY • Hybrid

$200K - $250K/yr

Other

Posted 8 days ago

Charlie Health rating

8.5

Company rating: 8.5 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

About the Role

The Director of IT leads all IT operations at Charlie Health, including IT Service Delivery, IT Engineering, and IT Asset Management. This role is responsible for scaling a high-performing IT function that supports a distributed workforce and over 4,000 endpoints.

This is a leadership role focused on execution, systems design, and operational excellence. The Director of IT will establish IT as a product-driven function, delivering reliable, secure, and scalable services to the business. The role also owns the integration of AI into business operations. This includes identifying high-impact use cases, deploying automation, and embedding AI into core workflows to improve efficiency across the organization. This leader is accountable for delivery of the New York headquarters IT build-out and ongoing support of both NYC and Nashville office environments.

This is a full-time, in-office role based in our New York City office, with an on-site presence required four days per week.

We're a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you're inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

Responsibilities 
  • Lead IT Service Delivery, IT Engineering, and IT Asset Management with operating models aligned to ITIL and Agile
  • Develop and execute an annual IT roadmap with quarterly OKRs aligned to business priorities
  • Use data and service metrics to produce monthly business reports that track progress, improve performance and drive operational excellence
  • Own core platforms including Atlassian, Google Workspace, Okta, Jamf, and Intune, and drive SaaS integrations
  • Partner with Engineering on AWS, Azure, and GCP to ensure secure, scalable operations aligned with Zero Trust
  • Define and execute an AI and automation roadmap to improve efficiency across IT and business workflows
  • Ensure IT operations meet HIPAA and other compliance requirements and support audit readiness
  • Lead IT delivery for office infrastructure including NYC build-out and ongoing multi-site operations across the US
  • Own budget, vendor management, and cost optimization across IT systems and services
Requirements 
  • 10+ years of IT experience with at least 4 years in a leadership role
  • Proven experience leading IT operations in a high-growth environment
  • Deep expertise with Google Workspace, Okta, Atlassian (Jira, JSM, Confluence) and IT platforms
  • Strong working knowledge of IT and Agile operating models such as Scrum or ITIL
  • Demonstrated experience implementing process based automation or AI-driven solutions in IT or business operations
  • Experience managing cross-functional stakeholders and delivering large-scale initiatives
  • Experience in healthcare or other regulated environments is nice to have
  • Able to work a hybrid schedule of 4 days/week in our NYC office and located within 75 minutes' commuting distance of the office
Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Additional Information

The expected base pay for this role will be between $200,000 - $250,000 per year + equity at the commencement of employment. However, base pay will be determined on an individualized basis and will be impacted by location and years of experience. Further, base pay is only part of the total compensation package, which, depending on the position, may also include incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Charlie Health-sponsored benefits. #LI-Hybrid

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