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Entry Level Itil Jobs (NOW HIRING)

Comtech, LLC

Recruiter (Entry Level/Freshers)

Reston, VA · On-site

$37K - $49K/yr

We have developed our methodologies and processes based on the IT Infrastructure Library (ITIL) v.3 Framework across enterprise infrastructure operations. These methodologies and processes are ...

Purple Drive Technologies

SERVICENOW ITSM

San Francisco, CA · On-site

$71K - $96K/yr

ITIL Foundation Certification (optional but desirable). * Entry-level experience or internship in IT support or IT service management. * Understanding of workflow configuration and ticketing systems.

Navtech, Inc.

Sr Service Desk Representative

Dallas, TX · On-site

Required: Entry-level experience; developing skills and knowledge in ITIL methodology Licensing or Certification: * Preferred: ITIL Foundations Certification Physical Abilities: * Ability to perform ...

TMC Technologies

Content Developer - Jr

Huntsville, AL · On-site

$121K - $126K/yr

... Level Entry Level Education Bachelor's Degree Travel None Security Clearance Required TS TMC ... User - ITIL v4 Practice Manager (PM) - Microsoft Power BI Data Analyst Associate We are equal ...

Navtech

Sr Service Desk Representative

Dallas, TX

Required: Entry-level experience; developing skills and knowledge in ITIL methodology Licensing or Certification: * Preferred: ITIL Foundations Certification Physical Abilities: * Ability to perform ...

Changeis

Junior Cloud Engineer

This entry-level role focuses on day-to-day cloud infrastructure management and incident resolution ... Understanding of IT service management frameworks (ITIL fundamentals) * Strong problem-solving ...

ActioNet

Help Desk Manager Level I

Rosslyn, VA · On-site

Secret The Help Desk Manager Level I is an entry-level management professional responsible for ... Familiarity with ITIL or other IT service management frameworks is a plus. * Relevant ...

DOCUMENT STORAGE SYSTEMS INC

Analyst

North Palm Beach, FL · On-site

$49K - $59K/yr

Overview The Analyst role is an entry-level position designed to build skills in ITIL practices and Continual Improvement methodologies as they relate to product development and service delivery. In ...

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Entry Level Itil information

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$47

How much do entry level itil jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for entry level itil in the United States is $26.27, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $30.77 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Itil vs Service Desk Analyst?

AspectEntry Level ItilService Desk Analyst
CertificationsITIL FoundationITIL Foundation often preferred, but not mandatory
Work EnvironmentIT service management teams, IT departmentsHelp desks, IT support centers
Industry UsageIT service management, IT consultingIT support, customer service
Common Search IntentUnderstanding ITIL processes, entry-level roles in ITSMIT support roles, troubleshooting

Entry Level Itil roles focus on understanding IT service management frameworks and processes, often requiring ITIL Foundation certification. Service Desk Analysts handle user support and troubleshooting, sometimes with similar certifications. While both roles operate within IT support environments, Entry Level Itil positions emphasize process knowledge, whereas Service Desk Analysts focus on direct user assistance.

What are Entry Level ITIL jobs?

Entry Level ITIL jobs are positions designed for individuals who are new to IT Service Management and have foundational knowledge of the ITIL framework. These roles typically involve supporting IT processes like incident management, service requests, or change management under supervision. Entry level ITIL professionals often work as IT support analysts, junior service desk technicians, or IT coordinators, helping ensure IT services run smoothly and efficiently. Having an ITIL Foundation certification is usually recommended or required for these roles.

What are some common challenges faced by entry-level ITIL professionals, and how can they overcome them?

Entry-level ITIL professionals often face challenges such as adapting to structured IT service management processes, understanding ITIL terminology, and coordinating with multiple teams. It can also be challenging to prioritize tasks in fast-paced environments where service disruptions may occur. To overcome these challenges, new professionals should actively seek mentorship from experienced colleagues, leverage available ITIL documentation and training resources, and participate in regular team meetings to build a strong understanding of workflows and communication channels.

What are the key skills and qualifications needed to thrive as an Entry Level ITIL professional, and why are they important?

To thrive as an Entry Level ITIL professional, you need a foundational understanding of IT service management principles, often supported by an ITIL Foundation certification and basic IT knowledge. Familiarity with ITSM tools like ServiceNow or BMC Remedy and experience with ticketing systems are typically important. Strong problem-solving skills, attention to detail, and effective communication help you stand out in this role. These skills ensure efficient service delivery, enable smooth incident resolution, and support alignment between IT services and business needs.
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Entry Level Itil jobs near you
Infographic showing various Entry Level Itil job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $54,640 per year, or $26.3 per hour.
Entry-Level IT Service Management Specialist

Entry-Level IT Service Management Specialist

Ubertal Inc

Boca Raton, FL • On-site

Contractor

Posted 11 days ago

Job description

Job Title: Entry-Level IT Service Management Specialist
Location: Boca Raton, FL
Duration: Approx. 3-month contract
Employment Type: Contract

We are hiring for the role of Entry-Level IT Service Management Specialist. Below are the key details:

Role Overview

This role supports IT service delivery operations, focusing on improving IT service management processes and ensuring service quality using the ServiceNow platform.

Key Responsibilities

• Support and improve IT Change, Incident, and Problem Management processes
• Assist in managing and resolving incidents, including major incidents
• Analyze workflows and recommend process improvements
• Monitor service performance metrics and prepare reports
• Provide training and guidance on ITSM procedures

Required Skills & Experience

• Experience with IT Change, Incident, and Problem Management
• Knowledge of ServiceNow platform and ITSM workflows
• Understanding of risk assessment, root cause analysis, and incident resolution
• Process improvement experience
• Minimum 2 years of relevant experience

Preferred Skills

• Experience with process optimization and workflow automation

Education

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or related field (or equivalent experience)
• ITIL Foundations Certification required