ZipRecruiter

Log In

2

Entry Level Itil Jobs (NOW HIRING)

Centriworks

Technical Support Analyst I

Knoxville, TN · On-site

This entry-level role is perfect for individuals who enjoy troubleshooting, delivering excellent ... Exposure to ITIL practices or certification * Experience with cloud platforms (e.g., Microsoft 365)

ActioNet

Junior Service Desk Technician

Washington, DC · On-site

$20 - $24/hr

This entry-level role provides first-line technical support to end-users, assisting with hardware ... A+, ITIL Foundations, or other relevant IT certifications Experience supporting remote users or ...

ActioNet

Junior Service Desk Technician

Washington, DC

$20 - $24/hr

This entry-level role provides first-line technical support to end-users, assisting with hardware ... ITIL Foundations, or other relevant IT certifications • Experience supporting remote users or ...

Sky Systems, Inc. (SkySys)

IT Support

Manhattan, NY

$23.75 - $32.50/hr

Experience working in enterprise or fast-paced onsite environments. * Entry-level certifications (CompTIA A+, ITIL Foundation, basic AV training). * Audio Visual Support * Basic understanding of ...

Sky Systems, Inc. (SkySys)

IT Support Part time

Lehi, UT

$20.25 - $27.75/hr

Experience working in enterprise or fast-paced onsite environments. * Entry-level certifications (CompTIA A+, ITIL Foundation, basic AV training). * Audio Visual Support * Basic understanding of ...

next page

Showing results 1-20

All JobsItil JobsEntry Level Itil Jobs

Entry Level Itil information

See salary details

$11

$26

$47

How much do entry level itil jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for entry level itil in the United States is $26.27, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $30.77 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Itil vs Service Desk Analyst?

AspectEntry Level ItilService Desk Analyst
CertificationsITIL FoundationITIL Foundation often preferred, but not mandatory
Work EnvironmentIT service management teams, IT departmentsHelp desks, IT support centers
Industry UsageIT service management, IT consultingIT support, customer service
Common Search IntentUnderstanding ITIL processes, entry-level roles in ITSMIT support roles, troubleshooting

Entry Level Itil roles focus on understanding IT service management frameworks and processes, often requiring ITIL Foundation certification. Service Desk Analysts handle user support and troubleshooting, sometimes with similar certifications. While both roles operate within IT support environments, Entry Level Itil positions emphasize process knowledge, whereas Service Desk Analysts focus on direct user assistance.

What are Entry Level ITIL jobs?

Entry Level ITIL jobs are positions designed for individuals who are new to IT Service Management and have foundational knowledge of the ITIL framework. These roles typically involve supporting IT processes like incident management, service requests, or change management under supervision. Entry level ITIL professionals often work as IT support analysts, junior service desk technicians, or IT coordinators, helping ensure IT services run smoothly and efficiently. Having an ITIL Foundation certification is usually recommended or required for these roles.

What are some common challenges faced by entry-level ITIL professionals, and how can they overcome them?

Entry-level ITIL professionals often face challenges such as adapting to structured IT service management processes, understanding ITIL terminology, and coordinating with multiple teams. It can also be challenging to prioritize tasks in fast-paced environments where service disruptions may occur. To overcome these challenges, new professionals should actively seek mentorship from experienced colleagues, leverage available ITIL documentation and training resources, and participate in regular team meetings to build a strong understanding of workflows and communication channels.

What are the key skills and qualifications needed to thrive as an Entry Level ITIL professional, and why are they important?

To thrive as an Entry Level ITIL professional, you need a foundational understanding of IT service management principles, often supported by an ITIL Foundation certification and basic IT knowledge. Familiarity with ITSM tools like ServiceNow or BMC Remedy and experience with ticketing systems are typically important. Strong problem-solving skills, attention to detail, and effective communication help you stand out in this role. These skills ensure efficient service delivery, enable smooth incident resolution, and support alignment between IT services and business needs.
More about Entry Level Itil jobs
What cities are hiring for Entry Level Itil jobs? Cities with the most Entry Level Itil job openings:
What are the most commonly searched types of Itil jobs? The most popular types of Itil jobs are:
What states have the most Entry Level Itil jobs? States with the most job openings for Entry Level Itil jobs include:
What job categories do people searching Entry Level Itil jobs look for? The top searched job categories for Entry Level Itil jobs are:
Entry Level Itil jobs near you
Infographic showing various Entry Level Itil job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $54,640 per year, or $26.3 per hour.

Platform Analyst, Junior P24

FEDITC LLC

Indianapolis, IN

Full-time

Posted 20 days ago

Job description

FEDITC, LLC is a fast-growing business supporting DoD and other intelligence agencies worldwide. FEDITC develops mission critical national security systems throughout the world directly supporting the Warfighter, DoD Leadership, & the country. We are proud & honored to provide these services.

Overview of position:

We are looking for a Platform Analyst, Junior work in Indianapolis, IN.

An active Secret and a United States Citizenship is required to be considered for this position.

Responsibilities

  • Support knowledge management activities for CCE engineering teams
  • Maintain technical library with up-to-date documentation
  • Organize and maintain operating manuals, application documentation, and training manuals
  • Support documentation of hardware and software interface specifications
  • Assist with Monthly Status Report preparation and data collection
  • Maintain user guides and support documentation
  • Support configuration baseline documentation
  • Archive system releases and maintain version control
  • Assist with lessons learned documentation
  • Coordinate document reviews and approvals

Experience/Skills:

  • Entry-level position - no prior experience required
  • Security+ or SSCP certification
  • Strong written and verbal communication skills
  • Proficiency in Microsoft Office suite (Word, Excel, PowerPoint)
  • Attention to detail and organizational skills
  • Ability to work in team environment
  • Basic understanding of IT infrastructure concepts
  • Document management experience preferred
  • SharePoint experience preferred

Preferred Qualifications:

  • Prior internship or co-op experience in IT environment
  • Experience with document management systems
  • Knowledge of DoD documentation standards
  • Familiarity with ITIL concepts
  • Technical writing experience

Education:

  • Associates degree IT, Business, or related field

Certifications:

  • CompTIA Security+ or (ISC)² SSCP

Clearance:

  • Active Secret Security clearance is required.
  • Must be a United States Citizen and pass a background check.
  • Maintain applicable security clearance(s) at the level required by the client and/or applicable certification(s) as requested by FEDITC and/or required by FEDITC’S Client(s)/Customer(s)/Prime contractor(s).

FEDITC, LLC. is committed to fostering an inclusive workplace and provides equal employment opportunities (EEO) to all employees and applicants for employment. We do not employ AI tools in our decision-making processes. Regardless of race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, FEDITC, LLC. ensures that all employment decisions are made in accordance with applicable federal, state, and local laws. Our commitment to non-discrimination in employment extends to every location in which our company operates.

Apply