ZipRecruiter

Log In

2

Entry Level Itil Jobs (NOW HIRING)

ASM Research

Service Desk Agent

Exposure to ITSM tools such as ServiceNow for logging and tracking tickets within a structured service desk environment. * Entry-level certifications such as CompTIA A+ or ITIL Foundation indicating ...

One&Only Resorts

Specialist, IT

Big Sky, MT · On-site

... entry-level certifications preferred: CompTIA ITF+, A+, Network+, Security+, Microsoft MTA, and ITIL v3 Foundation Company : One&Only Resorts and Private Homes are havens of outstanding style ...

RCS Professional

Triage Help-Desk Tech- Entry-Level

Marietta, GA · On-site

$15/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

A +, Network +, or ITIL certifications a plus Job Type: Full-time Salary + Benefits: * $30,000.00 - $32,000.00 /year Some of Our Benefits include * Paid Time Off (PTO) * Matching 401K * Subsidized ...

Sky Systems, Inc. (SkySys)

AV Technician

Lenexa, KS · On-site

... • Entry-level certifications (CompTIA A+, ITIL Foundation, basic AV training). • Audio Visual Support • Basic understanding of networking and TCPIP • Basic understanding of fiber, copper ...

previous page

Showing results 41-60

All JobsItil JobsEntry Level Itil Jobs

Entry Level Itil information

See salary details

$11

$26

$47

How much do entry level itil jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for entry level itil in the United States is $26.27, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $30.77 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Itil vs Service Desk Analyst?

AspectEntry Level ItilService Desk Analyst
CertificationsITIL FoundationITIL Foundation often preferred, but not mandatory
Work EnvironmentIT service management teams, IT departmentsHelp desks, IT support centers
Industry UsageIT service management, IT consultingIT support, customer service
Common Search IntentUnderstanding ITIL processes, entry-level roles in ITSMIT support roles, troubleshooting

Entry Level Itil roles focus on understanding IT service management frameworks and processes, often requiring ITIL Foundation certification. Service Desk Analysts handle user support and troubleshooting, sometimes with similar certifications. While both roles operate within IT support environments, Entry Level Itil positions emphasize process knowledge, whereas Service Desk Analysts focus on direct user assistance.

What is an entry level ITIL job?

Entry Level ITIL jobs are positions designed for individuals who are new to IT Service Management and have foundational knowledge of the ITIL framework. These roles typically involve supporting IT processes like incident management, service requests, or change management under supervision. Entry level ITIL professionals often work as IT support analysts, junior service desk technicians, or IT coordinators, helping ensure IT services run smoothly and efficiently. Having an ITIL Foundation certification is usually recommended or required for these roles.

What are common challenges faced by entry level ITIL professionals, and how can they overcome them?

Entry-level ITIL professionals often face challenges such as adapting to structured IT service management processes, understanding ITIL terminology, and coordinating with multiple teams. It can also be challenging to prioritize tasks in fast-paced environments where service disruptions may occur. To overcome these challenges, new professionals should actively seek mentorship from experienced colleagues, leverage available ITIL documentation and training resources, and participate in regular team meetings to build a strong understanding of workflows and communication channels.

What is the salary of entry level ITIL employee?

An entry-level ITIL professional typically earns between $50,000 and $70,000 annually, depending on location, industry, and certifications such as ITIL Foundation. Salaries may increase with experience and additional certifications in IT service management tools and processes.

What skills and qualifications are needed to thrive as an entry level ITIL professional?

To thrive as an Entry Level ITIL professional, you need a foundational understanding of IT service management principles, often supported by an ITIL Foundation certification and basic IT knowledge. Familiarity with ITSM tools like ServiceNow or BMC Remedy and experience with ticketing systems are typically important. Strong problem-solving skills, attention to detail, and effective communication help you stand out in this role. These skills ensure efficient service delivery, enable smooth incident resolution, and support alignment between IT services and business needs.

What cities are hiring for Entry Level Itil jobs?

Cities with the most Entry Level Itil job openings:

What are the most commonly searched types of Itil jobs?

The most popular types of Itil jobs are:

What states have the most Entry Level Itil jobs?

States with the most job openings for Entry Level Itil jobs include:

What job categories do people searching Entry Level Itil jobs look for?

The top searched job categories for Entry Level Itil jobs are:

Entry Level Itil jobs near you
Infographic showing various Entry Level Itil job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, 1% Part Time, and 13% Contract. Highlights an 82% Physical, 8% Hybrid, and 10% Remote job distribution, with an average salary of $54,640 per year, or $26.3 per hour.

Service Desk Agent

ASM Research

Remote

Full-time

Re-posted 7 days ago

ASM Research rating

8.6

Company rating: 8.6 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

32nd of 224 rated it services

Job description

Position Overview
The Customer Service Representative, Junior provides entry-level, first-line technical support for users of enterprise IT services in a highly regulated government environment. The role receives and documents incidents and service requests, performs basic troubleshooting, and resolves common end-user issues under the guidance of more senior staff. It uses standard procedures and IT service management tools to log tickets, apply known solutions, and escalate more complex problems while supporting knowledge capture and user education for mission-critical systems.
Key Responsibilities
  • Perform initial triage and basic troubleshooting for routine end-user issues involving workstations, approved software, printing, email, and account access using documented checklists and scripts.
  • Record incidents and service requests accurately in IT service management tools, selecting correct categories, priorities, and assignment groups to enable efficient handling by higher-tier teams.
  • Follow clearly defined escalation paths and service desk runbooks, handing off complex or high-impact issues while maintaining courteous, understandable communication with users.
  • Guide users through standard how-to tasks such as password resets, connecting to collaboration tools, and accessing approved resources in a federal IT environment.
  • Adhere to established security and privacy practices during support interactions, including verification of user identity and proper handling of sensitive information.
  • Use the knowledge base to apply known error resolutions and document new, straightforward fixes or usage tips to aid future incident handling.
  • Manage a personal ticket queue by updating work notes, tracking status, and meeting response and resolution expectations defined for entry-level service desk roles.

Required Qualifications
  • Associate's degree in IT, Computer Science, or a related field, or equivalent relevant work experience.
  • 0-3 years of experience in IT support, service desk, or related customer-facing technical roles.
  • Foundational understanding of IT support principles and familiarity with IT service management tools (for example, ServiceNow, JIRA, or similar platforms).
  • Good problem-solving, analytical, communication, and interpersonal skills with the ability to manage multiple tasks effectively in a high-volume support environment.
  • Attention to detail and strong organizational skills, with training or experience in documenting support activities and following standard operating procedures.
  • Ability to obtain and maintain a SECRET security clearance and U.S. citizenship as required.

Preferred Qualifications
  • Bachelor's degree in an IT-related field.
  • Exposure to ITSM tools such as ServiceNow for logging and tracking tickets within a structured service desk environment.
  • Entry-level certifications such as CompTIA A+ or ITIL Foundation indicating foundational understanding of end-user support and service management concepts.
  • Familiarity with agency or federal IT environments and related policies.

Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

What ASM Research employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply