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Entry Level Itil Jobs (NOW HIRING)

Sorenson

IT Ops Spec

Salt Lake City, UT

Job Summary IT Spec Ops I is an entry level position that will perform ITSM responsibilities ... Familiarity with Major Incident, Problem management, ITIL processes. * Provide monitoring of ...

Blach Construction

IT Project Specialist

San Jose, CA · Hybrid

Entry-Level Position Available - Immediately Reports To: Director of IT Summary of Position: Blach ... ITIL v4 or PMP/CAPM, or Agile/Scrum certification is a plus. * Experience - 1-3 years in a hybrid ...

Marmon

End User Support Technician

Carol Stream, IL · On-site

The End User Support Technician provides first-line entry level basic to moderate complexity ... MCSA, Network+\CCNA, ITIL, Security+, Azure, or AWS Knowledge & Experience * Must be able to ...

Sorenson Communications

IT Ops Spec

Salt Lake City, UT · On-site

$51K - $85K/yr

Job Summary IT Spec Ops I is an entry level position that will perform ITSM responsibilities ... Familiarity with Major Incident, Problem management, ITIL processes. * Provide monitoring of ...

Sorenson Communications

IT Ops Spec

Salt Lake City, UT · On-site

$24.86 - $41.20/hr

Job Summary IT Spec Ops I is an entry level position that will perform ITSM responsibilities ... Familiarity with Major Incident, Problem management, ITIL processes. * Provide monitoring of ...

CaptionCall

IT Ops Spec

Salt Lake City, UT · On-site

$24.86 - $41.20/hr

Job Summary IT Spec Ops I is an entry level position that will perform ITSM responsibilities ... Familiarity with Major Incident, Problem management, ITIL processes. * Provide monitoring of ...

CaptionCall

IT Ops Spec

Salt Lake City, UT

$51K - $85K/yr

Job Summary IT Spec Ops I is an entry level position that will perform ITSM responsibilities ... Familiarity with Major Incident, Problem management, ITIL processes. * Provide monitoring of ...

Blach Construction

IT Project Specialist

San Jose, CA · On-site

$75K - $90K/yr

Entry-Level Position Available - Immediately Reports To: Director of IT Summary of Position: Blach ... ITIL v4 or PMP/CAPM, or Agile/Scrum certification is a plus. * Experience - 1-3 years in a hybrid ...

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Entry Level Itil information

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How much do entry level itil jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for entry level itil in the United States is $26.27, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $30.77 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Itil vs Service Desk Analyst?

AspectEntry Level ItilService Desk Analyst
CertificationsITIL FoundationITIL Foundation often preferred, but not mandatory
Work EnvironmentIT service management teams, IT departmentsHelp desks, IT support centers
Industry UsageIT service management, IT consultingIT support, customer service
Common Search IntentUnderstanding ITIL processes, entry-level roles in ITSMIT support roles, troubleshooting

Entry Level Itil roles focus on understanding IT service management frameworks and processes, often requiring ITIL Foundation certification. Service Desk Analysts handle user support and troubleshooting, sometimes with similar certifications. While both roles operate within IT support environments, Entry Level Itil positions emphasize process knowledge, whereas Service Desk Analysts focus on direct user assistance.

What are Entry Level ITIL jobs?

Entry Level ITIL jobs are positions designed for individuals who are new to IT Service Management and have foundational knowledge of the ITIL framework. These roles typically involve supporting IT processes like incident management, service requests, or change management under supervision. Entry level ITIL professionals often work as IT support analysts, junior service desk technicians, or IT coordinators, helping ensure IT services run smoothly and efficiently. Having an ITIL Foundation certification is usually recommended or required for these roles.

What are some common challenges faced by entry-level ITIL professionals, and how can they overcome them?

Entry-level ITIL professionals often face challenges such as adapting to structured IT service management processes, understanding ITIL terminology, and coordinating with multiple teams. It can also be challenging to prioritize tasks in fast-paced environments where service disruptions may occur. To overcome these challenges, new professionals should actively seek mentorship from experienced colleagues, leverage available ITIL documentation and training resources, and participate in regular team meetings to build a strong understanding of workflows and communication channels.

What are the key skills and qualifications needed to thrive as an Entry Level ITIL professional, and why are they important?

To thrive as an Entry Level ITIL professional, you need a foundational understanding of IT service management principles, often supported by an ITIL Foundation certification and basic IT knowledge. Familiarity with ITSM tools like ServiceNow or BMC Remedy and experience with ticketing systems are typically important. Strong problem-solving skills, attention to detail, and effective communication help you stand out in this role. These skills ensure efficient service delivery, enable smooth incident resolution, and support alignment between IT services and business needs.
More about Entry Level Itil jobs
What cities are hiring for Entry Level Itil jobs? Cities with the most Entry Level Itil job openings:
What are the most commonly searched types of Itil jobs? The most popular types of Itil jobs are:
What states have the most Entry Level Itil jobs? States with the most job openings for Entry Level Itil jobs include:
What job categories do people searching Entry Level Itil jobs look for? The top searched job categories for Entry Level Itil jobs are:
Entry Level Itil jobs near you
Infographic showing various Entry Level Itil job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $54,640 per year, or $26.3 per hour.

Desktop Support Technician II

AmTrust Financial Services, Inc.

Boca Raton, FL • On-site

$18.75 - $24/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 2 days ago

Job description

Overview
AmTrust Financial is seeking an EUS Analyst Level 1 to provide front-line technical support to end users across the organization. This role is responsible for resolving standard hardware, software, access, connectivity, and productivity issues while delivering a professional, responsive, and customer-focused support experience.
The EUS Analyst Level 1 serves as one of the primary faces of IT to the business. This position requires strong communication, ownership, follow-through, documentation, and prioritization skills. The ideal candidate is dependable, detail-oriented, eager to learn, and committed to helping users return to productivity as quickly and effectively as possible.
Responsibilities
Responsibilities
  • Provide Level 1 technical support for desktops, laptops, mobile devices, printers, peripherals, and standard business applications.

  • Respond to incidents and service requests through the ITSM platform, including proper ticket documentation, updates, categorization, prioritization, and resolution notes.

  • Troubleshoot and resolve common hardware, software, operating system, network connectivity, VPN, email, printing, and collaboration tool issues.

  • Provide support to users onsite, remotely, and by phone or virtual support tools as required.

  • Escalate complex, unresolved, or higher-risk issues to Level 2, engineering, infrastructure, security, application, or vendor support teams when appropriate.

  • Own the user experience from initial contact through resolution or proper handoff.

  • Communicate clearly and professionally with end users regarding status, next steps, delays, and expected resolution paths.

  • Assist with onboarding and offboarding activities, including device preparation, imaging, deployment, account validation, equipment recovery, and access coordination.

  • Install, configure, and support approved software, operating systems, endpoint tools, and productivity applications.

  • Support conference rooms, shared workspaces, office moves, desk setups, workstation configurations, and equipment deployments.

  • Maintain accurate documentation of support activity, troubleshooting steps, resolutions, knowledge articles, and repeatable procedures.

  • Assist with IT asset tracking, inventory validation, equipment movement, and lifecycle support.

  • Follow company security standards, data protection requirements, access control processes, and IT policies.

  • Identify recurring issues, process gaps, or user-impacting trends and raise them to leadership for review.

  • Participate in team meetings, training sessions, quality reviews, and continuous improvement activities.

  • Maintain a high level of professionalism, accountability, responsiveness, and customer service in all interactions.

Qualifications
Qualifications
  • 1-3 years of experience in desktop support, help desk, service desk, field support, or related IT support role.

  • Working knowledge of Windows operating systems, Microsoft Office / Microsoft 365, Teams, Outlook, OneDrive, and common enterprise productivity tools.

  • Familiarity with ITSM or ticketing platforms such as ServiceNow, Halo, Jira Service Management, or similar systems.

  • Basic understanding of networking concepts including TCP/IP, DNS, DHCP, VPN, Wi-Fi, and general connectivity troubleshooting.

  • Basic experience with user account support, password resets, access issues, and identity-related troubleshooting.

  • Strong customer service, communication, and interpersonal skills.

  • Ability to document work clearly and maintain accurate ticket records.

  • Ability to prioritize work, manage multiple requests, and operate in a fast-paced support environment.

  • Strong troubleshooting mindset with a willingness to ask questions, learn, and follow established escalation paths.

  • Dependable, professional, and accountable with strong follow-through.

Preferred Qualifications
  • Associate degree, technical school training, or equivalent experience in Information Technology or a related field.

  • Experience with Active Directory, Azure AD / Entra ID, Microsoft Intune, SCCM, endpoint management, or device imaging tools.

  • Exposure to enterprise security tools, endpoint protection, MFA, VPN, and access management processes.

  • Experience supporting executives, office leadership, or high-touch business users.

  • CompTIA A+, Network+, Microsoft Fundamentals, ITIL Foundation, or similar entry-level certification preferred.

  • Experience supporting hybrid work environments and remote users.

  • Certifications such as CompTIA A+, Network+, Microsoft certifications, or similar
  • Experience with SCCM, Intune, or other endpoint management solutions
  • Basic networking knowledge (TCP/IP, DNS, DHCP, VPN)
  • Experience supporting remote users and hybrid environments
  • Knowledge of ITIL principles or service management frameworks
  • Executive Support Integration Updates
    • Provide support for executive leadership, executive offices, conference rooms, boardrooms, and executive technology events.

    • Perform executive meeting readiness checks and technology validation prior to leadership and board meetings.

    • Provide high-touch support for executive users with elevated communication, urgency, and professionalism.

    • Maintain confidentiality and discretion when supporting executive communications, devices, and meetings.

    • Occasional after-hours support may be required for executive events, major incidents, and business-critical activities.
      The expected salary range for this role is (USD $22.00 - USD $33.00 Hr.)
      Please note that the salary information shown above is a general guideline only. Salaries are based upon a wide range of factors considered in making the comensation decision, including, but not limited to, candidate skills, experience, education and training, the scope and responsibilities of the role, as well as market and business considerations.
      #LI-IT1
      #LI-HYBRID
      #AmTrust

What We Offer
AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.
AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.
AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.

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