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Entry Level Itil Jobs in Ohio (NOW HIRING)

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Entry Level Itil information

See Ohio salary details

$10

$24

$45

How much do entry level itil jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for entry level itil in Ohio is $24.97, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $29.23 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Itil vs Service Desk Analyst?

AspectEntry Level ItilService Desk Analyst
CertificationsITIL FoundationITIL Foundation often preferred, but not mandatory
Work EnvironmentIT service management teams, IT departmentsHelp desks, IT support centers
Industry UsageIT service management, IT consultingIT support, customer service
Common Search IntentUnderstanding ITIL processes, entry-level roles in ITSMIT support roles, troubleshooting

Entry Level Itil roles focus on understanding IT service management frameworks and processes, often requiring ITIL Foundation certification. Service Desk Analysts handle user support and troubleshooting, sometimes with similar certifications. While both roles operate within IT support environments, Entry Level Itil positions emphasize process knowledge, whereas Service Desk Analysts focus on direct user assistance.

What is an entry level ITIL job?

Entry Level ITIL jobs are positions designed for individuals who are new to IT Service Management and have foundational knowledge of the ITIL framework. These roles typically involve supporting IT processes like incident management, service requests, or change management under supervision. Entry level ITIL professionals often work as IT support analysts, junior service desk technicians, or IT coordinators, helping ensure IT services run smoothly and efficiently. Having an ITIL Foundation certification is usually recommended or required for these roles.

What are common challenges faced by entry level ITIL professionals, and how can they overcome them?

Entry-level ITIL professionals often face challenges such as adapting to structured IT service management processes, understanding ITIL terminology, and coordinating with multiple teams. It can also be challenging to prioritize tasks in fast-paced environments where service disruptions may occur. To overcome these challenges, new professionals should actively seek mentorship from experienced colleagues, leverage available ITIL documentation and training resources, and participate in regular team meetings to build a strong understanding of workflows and communication channels.

What is the salary of entry level ITIL employee?

An entry-level ITIL professional typically earns between $50,000 and $70,000 annually, depending on location, industry, and certifications such as ITIL Foundation. Salaries may increase with experience and additional certifications in IT service management tools and processes.

What skills and qualifications are needed to thrive as an entry level ITIL professional?

To thrive as an Entry Level ITIL professional, you need a foundational understanding of IT service management principles, often supported by an ITIL Foundation certification and basic IT knowledge. Familiarity with ITSM tools like ServiceNow or BMC Remedy and experience with ticketing systems are typically important. Strong problem-solving skills, attention to detail, and effective communication help you stand out in this role. These skills ensure efficient service delivery, enable smooth incident resolution, and support alignment between IT services and business needs.

What are the most commonly searched types of Itil jobs in Ohio?

The most popular types of Itil jobs in Ohio are:

What are popular job titles related to Entry Level Itil jobs in Ohio?

For Entry Level Itil jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Entry Level Itil jobs in Ohio look for?

The top searched job categories for Entry Level Itil jobs in Ohio are:

Entry Level Itil jobs near you
Infographic showing various Entry Level Itil job openings in Ohio as of August 2026, with employment types broken down into 86% Full Time, 1% Part Time, and 13% Contract. Highlights an 82% Physical, 8% Hybrid, and 10% Remote job distribution, with an average salary of $51,946 per year, or $25 per hour.

Technology Depot Technician I

Flynn Group

Independence, OH

Temporary

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

This is a temporary position with the potential to transition to a permanent role based on business needs and performance.

Position Description 

The Technology Depot Technician will be responsible for the shipping/receiving, parts and area cleaning, stocking, and partial inventory management of technology related devices. There is a heavy emphasis towards restaurant point of sale (POS) based equipment in this line of work. This is an entry level position with on-the-job training, therefor experience is a plus, but not required. The Depot Technician I will be working alongside a team of personnel dedicated to the warehousing, repair, shipping/receiving, staging, deployment, and procurement of necessary items to support the whole of Flynn Restaurant Group's staff and its subsidiaries. This will be paired with the maintenance and accurate inventory management of technology-based equipment utilized by all team members in our nationwide Support Centers and field level personnel. To facilitate this, the Depot Technician will need to work with the Technology Depot staff to maintain efficiencies, proper workflow, utilize tracking software (CG4, FedEx Ship Manager, UPS WorldShip, ServiceNOW), and manage all aspects of delivery and return of goods in need of repair. The Depot Technician I will also learn and adhere to processes for equipment managed by other departments within the company.  


Essential Duties and Responsibilities  

Primary Duties 

  • General dismantling and cleaning of PC based equipment to include (but not limited to): 
  • KDS equipment - QSR, Logic Controls, PAR 
  • POS equipment - Toshiba, PAR, NCR, IBM, Panasonic, AdvanTech, Dell 
  • BOH/FOH computers - Dell, HP, Lenovo 
  • Payment processing devices - Verifone, Ingenico, FreedomPay 
  • Surveillance equipment including cameras, DVR/NVRs, and related equipment 
  • Eager to learn and understand the troubleshooting and testing processes 
  • Provide accurate and timely logging of information regarding customer incidents, requests, and tasks while following set processes 
  • Work in ServiceNOW Requests and Tasks to complete workflow for equipment requested by end users  
  • Work in FedEx Ship Manager/UPS WorldShip to maintain accurate shipping and tracking information 
  • Demonstrate initiative and act independently to resolve warehouse cleaning and stocking related tasks  
  • Receiving and processing of shipments at varying times from multiple vendors and suppliers 
  • Proper asset tagging of equipment 
  • Proper assignment (CG4) of outbound devices pertaining to their expected destination 
  • Shipping of requested equipment while maintaining proper note taking throughout multiple complex shipments 

 

Secondary Duties 

  • Support and supplement our level II, level III Depot Technicians , Service Deck Technicians, the Field Technicians, as well as managers in the restaurants to supply working equipment 
  • Assist the Technology Depot Manager to act as product liaison for major products or rollouts, working with other areas of IT, other departments, and third-party vendors to solve technical issues as needed 
  • Working with the Depot staff to organize and maintain all equipment necessary to the Depot's overall functions 

Qualifications  

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability desired. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education and Experience  

  • Entry level position with training provided 
  • Intermediate understanding of PC and technology related hardware 
  • 1-3 years' experience in IT or warehouse related work is a plus 
  • ServiceNOW experience also a plus (ITIL/ITAM) 

Language Skills  

English verbal and written communication skills necessary 

Reasoning Ability  

Ability to discover solutions in a team setting with often limited information. Self-proficient in logical reasoning to resolve hardware complications. 

Certificates, Licenses, and Registrations 

  • ITIL, CMDB, ITAM Experience/Certification a plus 
  • Dell Tech Direct Certification a plus 
  • CompTIA A+ Certification a plus 
  • Brand specific training a plus 

Physical Demands  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

  • Ability to lift, carry and place various equipment up to and exceeding 50 pounds   
  • Ability to kneel, bend, stand, or climb to facilitate connectivity of devices 
  • Ability to read and work from paper and/or monitors/screens 
  • Ability to work within time constraints 

Work Environment  

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 


Why Work for Flynn?

Flynn Group offers a variety of benefits and perks to encourage and empower our employees. We are committed to helping each employee work and live to his or her fullest potential. We offer a variety of benefits and perks while working for us:

  • Medical/Dental/Vision
  • Retirement and Savings Plan
  • Short- and Long-Term Disability
  • Basic Life Insurance
  • Voluntary Life Insurance
  • Tuition Reimbursement
  • Paid Time Off
  • Flexible/Hybrid Work Schedules
  • Company Outings
  • Dining Discounts
  • PC/Laptop Purchase Assistance
  • On-Site Fitness Center
  • On-Site Daycare
  • On-Site Cafe
  • FUN Work Environment!

The Flynn Group is an Equal Opportunity Employer 

 


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