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Itil Remote Jobs in Ohio (NOW HIRING)

BravoTech

IT Service Desk II

Columbus, OH · On-site +1

Remote (Candidates must reside within commuting distance of the Central Ohio area.) Key ... Follow ITIL best practices and contribute to continuous improvement initiatives. * Support business ...

Trak Group

Senior Network Engineer

Hamilton, OH · Remote

$96K - $132K/yr

Senior Network Engineer Setting/Hours: 100% Remote | Full-time Join trak group in partnering with a ... Follow ITIL-based incident, problem, change, configuration, performance, and capacity management ...

RSM

ServiceNow Engagement Manager

Cleveland, OH · Remote

Lead and mentor cross-functional ServiceNow delivery teams, including distributed and remote ... ITIL Foundation certification. * Experience with ServiceNow modules such as ITSM, ITOM, CSM, HRSD ...

A-TEK Inc.

Senior Project Manager

Continental, OH · Remote

$140K - $150K/yr

The position is primarily remote with occasional travel to the client site in the Research Triangle ... ITIL - Preferred * Agile or Scrum Master - Preferred Compensation * Salary Range: $140,000 - $150 ...

Motorola

Technical Service Manager

New Hampshire, OH · On-site +1

$90K - $130K/yr

This is a fully remote position, with up to 50% travel to customer sites across North Americ a ... Project Management Professional (PMP), Lean Six Sigma, ITIL, or equivalent process/project ...

Crowe LLP

Technology Advisory Senior Manager

Columbus, OH · On-site +1

$152K - $251K/yr

Relevant certifications (PMP, ITIL, COBIT, CISSP, AWS, Azure, etc.) are a plus * Hybrid or Remote work arrangement * 25-50% travel required We expect the candidate to uphold Crowe's values of Care ...

FirstEnergy

Supervisor Data Engineering

Akron, OH · Remote

Position is currently remote but may work at or visit a facility based on business need. This ... Knowledge of ITIL concepts with a focus on configuration management, change management, and ...

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How much do itil remote jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for itil remote in Ohio is $23.93, according to ZipRecruiter salary data. Most workers in this role earn between $21.73 and $23.99 per hour, depending on experience, location, and employer.

What is an ITIL Remote?

An ITIL Remote job involves managing IT services and processes according to the ITIL (Information Technology Infrastructure Library) framework while working remotely. Professionals in this role focus on service delivery, incident management, problem resolution, and continuous improvement to align IT services with business needs. They use ITIL best practices to enhance efficiency, reduce downtime, and improve customer satisfaction. This position typically requires strong knowledge of ITIL methodologies, communication skills, and experience with IT service management (ITSM) tools.

What are the key skills and qualifications needed to thrive in the ITIL Remote position?

To thrive as an ITIL Remote professional, you need a thorough understanding of ITIL frameworks, strong process management abilities, and prior experience in IT service management roles. Proficiency with ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management, along with ITIL Foundation or higher certifications, is typically expected. Excellent communication, analytical thinking, and problem-solving skills are crucial for collaborating with distributed teams and addressing service incidents or improvements remotely. These skills and qualifications are essential to ensure consistent delivery and optimization of IT services within organizations operating in remote or hybrid environments.

What are some common challenges faced by ITIL Remote professionals, and how can they be addressed?

ITIL Remote professionals often face challenges such as coordinating across time zones, ensuring clear communication with stakeholders, and maintaining service quality without on-site interaction. Proactive use of collaborative tools, regular virtual meetings, and well-documented processes can help mitigate misunderstandings and delays. Additionally, developing strong self-management and prioritization skills allows for efficient handling of incidents and service requests. By staying connected with their team and leveraging technology, remote ITIL specialists can maintain high standards of IT service delivery.

What are the most commonly searched types of Itil jobs in Ohio?

The most popular types of Itil jobs in Ohio are:

What are popular job titles related to Itil Remote jobs in Ohio?

For Itil Remote jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Itil Remote jobs in Ohio look for?

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Itil Remote jobs near you
Infographic showing various Itil Remote job openings in Ohio as of August 2026, with employment types broken down into 100% Contract. Highlights an 100% Remote job distribution, with an average salary of $49,778 per year, or $23.9 per hour.

IT Service Desk II

Columbus, OH • On-site, Remote

BravoTech
Recruiting and Staffing Services • 201 - 500 employees
Learn more about BravoTechexternal

Full-time

Posted 28 days ago

Job description


IT Service Desk Support SpecialistDeliver Exceptional IT Support That Keeps Business Moving
We're looking for a customer-focused IT Service Desk Support Specialist to provide remote technical support for a growing organization. In this role, you'll resolve IT incidents, troubleshoot hardware and software issues, and collaborate with field support teams to deliver outstanding service. While the position is primarily remote, occasional on-site support may be required for hands-on technical assistance.
Location: Remote (Candidates must reside within commuting distance of the Central Ohio area.)
Key Responsibilities
  • Provide technical support to end users via phone, email, and chat.
  • Diagnose and resolve hardware, software, network, and connectivity issues remotely.
  • Escalate complex issues to Field Support or specialized IT teams while ensuring smooth handoffs.
  • Deliver occasional on-site support for technical issues requiring physical presence.
  • Document incidents, service requests, and resolutions within the IT ticketing system.
  • Keep users informed with timely updates throughout the support process.
  • Assist with software deployments, system updates, and IT asset management.
  • Identify recurring issues and recommend process improvements and long-term solutions.
  • Create and maintain knowledge base documentation.
  • Follow ITIL best practices and contribute to continuous improvement initiatives.
  • Support business continuity and disaster recovery testing activities.
Required Qualifications
  • Experience providing IT Service Desk or Help Desk support in a fast-paced environment.
  • Strong knowledge of Windows 10/11, Microsoft 365, Azure Active Directory, and on-premises Active Directory.
  • Experience using IT service management (ITSM) platforms and ticketing systems.
  • Proven ability to troubleshoot hardware, software, network, and remote connectivity issues.
  • Excellent customer service, communication, and problem-solving skills.
  • Ability to manage multiple priorities while maintaining a high level of service.
  • Ability to explain technical concepts clearly to non-technical users.
  • Must reside within normal commuting distance of the Central Ohio area for occasional on-site support.
Preferred Qualifications
  • Experience working in an ITIL-based support environment.
  • Experience with endpoint software deployment and IT asset management.
  • Knowledge of business continuity or disaster recovery processes.
  • Experience identifying trends and recommending service improvements.
Why Join Us
  • Work primarily from home while supporting a collaborative IT organization.
  • Be part of a team dedicated to delivering exceptional customer service.
  • Gain exposure to a broad range of enterprise technologies and support environments.
  • Contribute to process improvements that enhance the end-user experience.
Apply Today
If you're passionate about technology, enjoy solving technical challenges, and thrive in a customer-focused environment, we'd love to hear from you. Apply today and help deliver reliable IT support that keeps our business running smoothly.
Meet Your Recruiter
Andrea Lee
Text me about this job - 972-419-1609
Please include your name and Job Title in your Text.
Thanks!
972-419-1609 ALee@BravoTech.com
972-419-1609 ALee@BravoTech.com
About columbus, OH
Ready to embark on an exciting career journey in the vibrant Columbus, Ohio area? Known for its thriving job market, outstanding quality of life, and abundance of opportunities for professional growth, this city beckons with its infectious energy and welcoming community. Home to the renowned Columbus Museum of Art, the historic Ohio Theatre, and the beloved Columbus Blue Jackets hockey team, this region seamlessly combines art, culture, and sports to create a dynamic environment that caters to diverse interests. With delectable cuisine, picturesque parks like the beautiful Franklin Park Conservatory and Botanical Gardens, and a bustling downtown scene, Columbus is a destination brimming with charm. Take the first step towards your dream job today by exploring our job listings in this lively and enchanting locale.

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