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Itil Manager Jobs (NOW HIRING)

Shaarpro

Incident Management ITIL

Los Angeles, CA · On-site

The Incident Management ITIL position is a crucial role within our IT Operations team. The individual in this role will be responsible for managing and resolving incidents to ensure the smooth ...

OSI Digital

ITIL Problem Management Analyst

Irvine, CA · On-site

$25 - $50/hr

ITIL Problem Management Analyst Location: Irvine, CA -5 days onsite Duration: 6 Months Position Summary We are seeking an experienced Problem Management Lead Analyst to drive service stability and ...

OSI Digital

ITIL Problem Management Analyst

Irvine, CA · On-site

$25 - $50/hr

ITIL Problem Management Analyst Location: Irvine, CA -5 days onsite Duration: 6 Months Position Summary We are seeking an experienced Problem Management Lead Analyst to drive service stability and ...

Sonsoft Inc

ITIL

Houston, TX · On-site

Candidate should be ITIL Certified * At least 4 years of overall IT experience with least 3 years ... Must have skills on Discovery and CMDB tools from vendors one of HP, BMC, CA with a working ...

ASM Research

ITIL Specialist, Mid

The ITIL Specialist, Mid leads the design, implementation, and continual refinement of ITIL-aligned service management processes to strengthen the stability, consistency, and performance of ...

Logix Guru

IT Incident Manager

Pittsburgh, PA · On-site

ITIL Managing Professional, Strategic Leader, or equivalent advanced ITIL certification preferred. * Minimum of five (5) years of experience leading Major Incident Management within a large ...

F.N.B. Corporation

IT Incident Manager

Pittsburgh, PA · On-site

ITIL Managing Professional, Strategic Leader, or equivalent advanced ITIL certification preferred. * Minimum of five (5) years of experience leading Major Incident Management within a large ...

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Itil Manager information

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$108.1K

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How much do itil manager jobs pay per year?

As of Jul 24, 2026, the average yearly pay for itil manager in the United States is $108,074.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,000.00 and $139,000.00 per year, depending on experience, location, and employer.

What is the difference between Itil Manager vs Service Delivery Manager?

AspectItil ManagerService Delivery Manager
CertificationsITIL certifications, such as ITIL Foundation or ExpertITIL certifications often preferred; certifications in service management or project management (e.g., PMP) are common
Work EnvironmentFocuses on IT service management processes, frameworks, and improving IT servicesOversees end-to-end service delivery, including customer satisfaction and operational performance
Industry UsagePrimarily in IT and technology sectorsUsed across various industries including IT, telecom, and service-based sectors

The Itil Manager specializes in managing IT service management processes based on ITIL frameworks, ensuring efficient IT operations. The Service Delivery Manager has a broader focus on overall service delivery, customer satisfaction, and operational performance across multiple functions. While both roles require ITIL knowledge, the Itil Manager is more process-oriented, whereas the Service Delivery Manager emphasizes service quality and client relationships.

What are the key skills and qualifications needed to thrive as an ITIL Manager, and why are they important?

To thrive as an ITIL Manager, you need a deep understanding of IT service management frameworks, particularly ITIL, supported by relevant certifications like ITIL Foundation or Intermediate. Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or Cherwell is typically required to manage and optimize service delivery processes. Strong leadership, problem-solving, and communication skills help drive process improvements and foster collaboration across IT teams. These competencies ensure that IT services align with business goals, deliver value, and maintain high levels of customer satisfaction.

What are ITIL Managers?

ITIL Managers are professionals responsible for overseeing the implementation and management of ITIL (Information Technology Infrastructure Library) processes within an organization. They ensure that IT services are delivered effectively by aligning IT service management practices with the needs of the business. Their duties typically include designing, monitoring, and optimizing ITIL processes such as incident, problem, and change management. ITIL Managers also lead teams, train staff, and ensure compliance with ITIL best practices to improve service quality. They play a key role in driving continuous improvement in IT service delivery.

How does an ITIL Manager typically collaborate with other departments to ensure service delivery aligns with business objectives?

An ITIL Manager works closely with various departments such as IT operations, development, and business units to ensure IT services effectively support organizational goals. This often involves regular meetings with stakeholders to gather requirements, review service performance, and coordinate process improvements. By facilitating communication between technical teams and business leaders, the ITIL Manager helps ensure that service delivery is both efficient and aligned with strategic objectives. This collaborative approach is essential for maintaining high service quality and fostering a culture of continuous improvement.
More about Itil Manager jobs
What cities are hiring for Itil Manager jobs? Cities with the most Itil Manager job openings:
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Itil Manager jobs near you
Infographic showing various Itil Manager job openings in the United States as of July 2026, with employment types broken down into 89% Full Time, 1% Part Time, 1% Temporary, 8% Contract, and 1% Summer. Highlights an 82% Physical, 8% Hybrid, and 10% Remote job distribution, with an average salary of $108,074 per year, or $52 per hour.

Incident Management ITIL

Shaarpro

Los Angeles, CA • On-site

Other

Posted 21 hours ago

Job description

Incident Management ITILIntroduction:

The Incident Management ITIL position is a crucial role within our IT Operations team. The individual in this role will be responsible for managing and resolving incidents to ensure the smooth operation of our IT services. They will work closely with various technical teams to identify root causes of issues and implement solutions to prevent future incidents.

Responsibilities:
  • Manage and prioritize incidents according to established ITIL processes and procedures.
  • Conduct thorough Root Cause Analysis to identify underlying issues and prevent recurrence.
  • Collaborate with cross-functional teams to resolve complex technical problems.
  • Create and maintain reports on incident trends, service reliability, and problem management metrics.
  • Develop and implement strategies to improve incident response times and service quality.
  • Provide training and guidance to technical teams on incident management best practices.
  • Participate in regular problem review sessions to address recurring issues and drive long-term solutions.
  • Communicate effectively with stakeholders at all levels to provide updates on incident status and resolution.
Requirements:Required Skills:
  • 5+ years of experience in IT Operations with at least 3 years focused on Problem Management, Service Reliability, or IT Service Management.
  • ITIL Foundation certification required.
  • Strong hands-on experience with ServiceNow Problem Management, Incident Management, and reporting modules.
  • Proven experience conducting complex Root Cause Analysis and facilitating cross-functional problem review sessions.
  • Strong understanding of enterprise IT infrastructure including Servers, Cloud, Network, End User Computing, and Applications.
  • Experience developing metrics, dashboards, and executive reporting.
  • Excellent facilitation, communication, and stakeholder management skills.
  • Ability to influence technical teams and drive resolution of long-standing operational issues.
Preferred Skills:
  • ITIL Managing Professional or Advanced certifications.

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