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Itil Manager Jobs (NOW HIRING)

OSI Digital

ITIL Problem Management Analyst

Irvine, CA · On-site

$25 - $50/hr

ITIL Problem Management Analyst Location: Irvine, CA -5 days onsite Duration: 6 Months Position Summary We are seeking an experienced Problem Management Lead Analyst to drive service stability and ...

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Agile Defense

ITIL Configuration Manager Location: Fort Huachuca, AZ Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): One of the following certifications prior to start date:

ASM Research

ITIL Specialist, Mid

The ITIL Specialist, Mid leads the design, implementation, and continual refinement of ITIL-aligned service management processes to strengthen the stability, consistency, and performance of ...

Sonsoft Inc

ITIL

Houston, TX · On-site

Candidate should be ITIL Certified * At least 4 years of overall IT experience with least 3 years ... Must have skills on Discovery and CMDB tools from vendors one of HP, BMC, CA with a working ...

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Itil Manager information

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$108.1K

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How much do itil manager jobs pay per year?

As of Jul 3, 2026, the average yearly pay for itil manager in the United States is $108,074.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,000.00 and $139,000.00 per year, depending on experience, location, and employer.

What is the difference between Itil Manager vs Service Delivery Manager?

AspectItil ManagerService Delivery Manager
CertificationsITIL certifications, such as ITIL Foundation or ExpertITIL certifications often preferred; certifications in service management or project management (e.g., PMP) are common
Work EnvironmentFocuses on IT service management processes, frameworks, and improving IT servicesOversees end-to-end service delivery, including customer satisfaction and operational performance
Industry UsagePrimarily in IT and technology sectorsUsed across various industries including IT, telecom, and service-based sectors

The Itil Manager specializes in managing IT service management processes based on ITIL frameworks, ensuring efficient IT operations. The Service Delivery Manager has a broader focus on overall service delivery, customer satisfaction, and operational performance across multiple functions. While both roles require ITIL knowledge, the Itil Manager is more process-oriented, whereas the Service Delivery Manager emphasizes service quality and client relationships.

What are the key skills and qualifications needed to thrive as an ITIL Manager, and why are they important?

To thrive as an ITIL Manager, you need a deep understanding of IT service management frameworks, particularly ITIL, supported by relevant certifications like ITIL Foundation or Intermediate. Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or Cherwell is typically required to manage and optimize service delivery processes. Strong leadership, problem-solving, and communication skills help drive process improvements and foster collaboration across IT teams. These competencies ensure that IT services align with business goals, deliver value, and maintain high levels of customer satisfaction.

What are ITIL Managers?

ITIL Managers are professionals responsible for overseeing the implementation and management of ITIL (Information Technology Infrastructure Library) processes within an organization. They ensure that IT services are delivered effectively by aligning IT service management practices with the needs of the business. Their duties typically include designing, monitoring, and optimizing ITIL processes such as incident, problem, and change management. ITIL Managers also lead teams, train staff, and ensure compliance with ITIL best practices to improve service quality. They play a key role in driving continuous improvement in IT service delivery.

How does an ITIL Manager typically collaborate with other departments to ensure service delivery aligns with business objectives?

An ITIL Manager works closely with various departments such as IT operations, development, and business units to ensure IT services effectively support organizational goals. This often involves regular meetings with stakeholders to gather requirements, review service performance, and coordinate process improvements. By facilitating communication between technical teams and business leaders, the ITIL Manager helps ensure that service delivery is both efficient and aligned with strategic objectives. This collaborative approach is essential for maintaining high service quality and fostering a culture of continuous improvement.
More about Itil Manager jobs
What cities are hiring for Itil Manager jobs? Cities with the most Itil Manager job openings:
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Itil Manager jobs near you
Infographic showing various Itil Manager job openings in the United States as of June 2026, with employment types broken down into 99% Full Time, and 1% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $108,074 per year, or $52 per hour.
ITIL Problem Management Analyst

ITIL Problem Management Analyst

OSI Digital

Irvine, CA • On-site

$25 - $50/hr

Contractor

Posted 21 hours ago

Be an early applicant

Job description

Role: ITIL Problem Management Analyst
Location: Irvine, CA -5 days onsite
Duration: 6 Months
Position Summary
We are seeking an experienced Problem Management Lead Analyst to drive service stability and continuous improvement across IT Operations. This role will own the end-to-end Problem Management process, lead root cause investigations, identify systemic issues, and partner with technology teams to eliminate recurring incidents and improve overall service reliability.
Key Responsibilities
Problem Management Leadership
  • Own and govern the end-to-end Problem Management lifecycle in alignment with ITIL best practices.
  • Lead proactive and reactive problem investigations to identify underlying causes of recurring incidents and service disruptions.
  • Facilitate Root Cause Analysis (RCA) sessions using structured methodologies such as 5 Whys, Fishbone Analysis, Fault Tree Analysis, and Kepner-Tregoe.
  • Establish and maintain a Known Error Database (KEDB), ensuring accurate documentation of known errors and workarounds.
  • Track corrective and preventive actions through resolution and verify effectiveness of implemented fixes.
  • Drive accountability across Infrastructure, Network, Cloud, Security, End User Computing, and Application teams to resolve systemic issues.
Service Reliability & Continuous Improvement
  • Analyze incident, change, and operational data to identify trends, recurring issues, and opportunities for service improvement.
  • Develop and present actionable recommendations to improve platform stability, reduce incident volumes, and enhance service performance.
  • Lead recurring service review meetings focused on problem trends, chronic issues, and risk mitigation.
  • Identify automation opportunities and process improvements that reduce operational effort and prevent recurring incidents.
  • Contribute to operational excellence initiatives, knowledge management, and runbook enhancements.
Governance, Reporting & Analytics
  • Utilize ServiceNow Problem Management capabilities to manage problem records, known errors, corrective actions, and reporting.
  • Establish KPIs and metrics related to problem management effectiveness, including recurring incident reduction, RCA completion, and corrective action closure.
  • Create executive-level dashboards and reports highlighting service health trends, top recurring issues, and improvement initiatives.
  • Ensure compliance with ITIL processes, documentation standards, and audit requirements.
Major Incident & Change Collaboration
  • Partner with Major Incident Management teams to ensure high-priority incidents are transitioned into formal problem investigations when appropriate.
  • Lead Post-Incident Reviews (PIRs) focused on identifying root causes and preventive actions.
  • Collaborate with Change Management teams to ensure corrective actions are properly planned, tested, and implemented.
  • Assess risks associated with recurring issues and provide recommendations for long-term remediation.
Required Qualifications
  • 5+ years of experience in IT Operations with at least 3 years focused on Problem Management, Service Reliability, or IT Service Management.
  • ITIL Foundation certification required; ITIL Managing Professional or Advanced certifications preferred.
  • Strong hands-on experience with ServiceNow Problem Management, Incident Management, and reporting modules.
  • Proven experience conducting complex Root Cause Analysis and facilitating cross-functional problem review sessions.
  • Strong understanding of enterprise IT infrastructure including Servers, Cloud, Network, End User Computing, and Applications.
  • Experience developing metrics, dashboards, and executive reporting.
  • Excellent facilitation, communication, and stakeholder management skills.
  • Ability to influence technical teams and drive resolution of long-standing operational issues.
Preferred Qualifications
  • Experience implementing Problem Management programs or maturing ITSM processes.
  • Familiarity with SRE, Reliability Engineering, or Operational Excellence frameworks.
  • Experience with Power BI, Tableau, or ServiceNow Performance Analytics.
  • Knowledge of automation platforms and operational process optimization.

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