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Itil Manager Jobs (NOW HIRING)

Sonsoft Inc

ITIL

Houston, TX

Candidate should be ITIL Certified * At least 4 years of overall IT experience with least 3 years ... Must have skills on Discovery and CMDB tools from vendors one of HP, BMC, CA with a working ...

Agile Defense

ITIL Configuration Manager Location: Fort Huachuca, AZ Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): One of the following certifications prior to start date:

ASM Research

ITIL Specialist, Mid

The ITIL Specialist, Mid leads the design, implementation, and continual refinement of ITIL-aligned service management processes to strengthen the stability, consistency, and performance of ...

PD Inc

Senior ITIL SME

Fort George G Meade, MD · On-site

$111K - $143K/yr

Active Secret Clearance Job Type: Full-Time PD Inc International is seeking an experienced and mission-driven Senior ITIL SME to provide Cybersecurity Management support in a U.S. government (DoD ...

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Itil Manager information

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$28K

$108.1K

$144K

How much do itil manager jobs pay per year?

As of Jun 12, 2026, the average yearly pay for itil manager in the United States is $108,074.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,000.00 and $139,000.00 per year, depending on experience, location, and employer.

What is the difference between Itil Manager vs Service Delivery Manager?

AspectItil ManagerService Delivery Manager
CertificationsITIL certifications, such as ITIL Foundation or ExpertITIL certifications often preferred; certifications in service management or project management (e.g., PMP) are common
Work EnvironmentFocuses on IT service management processes, frameworks, and improving IT servicesOversees end-to-end service delivery, including customer satisfaction and operational performance
Industry UsagePrimarily in IT and technology sectorsUsed across various industries including IT, telecom, and service-based sectors

The Itil Manager specializes in managing IT service management processes based on ITIL frameworks, ensuring efficient IT operations. The Service Delivery Manager has a broader focus on overall service delivery, customer satisfaction, and operational performance across multiple functions. While both roles require ITIL knowledge, the Itil Manager is more process-oriented, whereas the Service Delivery Manager emphasizes service quality and client relationships.

What are the key skills and qualifications needed to thrive as an ITIL Manager, and why are they important?

To thrive as an ITIL Manager, you need a deep understanding of IT service management frameworks, particularly ITIL, supported by relevant certifications like ITIL Foundation or Intermediate. Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or Cherwell is typically required to manage and optimize service delivery processes. Strong leadership, problem-solving, and communication skills help drive process improvements and foster collaboration across IT teams. These competencies ensure that IT services align with business goals, deliver value, and maintain high levels of customer satisfaction.

What are ITIL Managers?

ITIL Managers are professionals responsible for overseeing the implementation and management of ITIL (Information Technology Infrastructure Library) processes within an organization. They ensure that IT services are delivered effectively by aligning IT service management practices with the needs of the business. Their duties typically include designing, monitoring, and optimizing ITIL processes such as incident, problem, and change management. ITIL Managers also lead teams, train staff, and ensure compliance with ITIL best practices to improve service quality. They play a key role in driving continuous improvement in IT service delivery.

How does an ITIL Manager typically collaborate with other departments to ensure service delivery aligns with business objectives?

An ITIL Manager works closely with various departments such as IT operations, development, and business units to ensure IT services effectively support organizational goals. This often involves regular meetings with stakeholders to gather requirements, review service performance, and coordinate process improvements. By facilitating communication between technical teams and business leaders, the ITIL Manager helps ensure that service delivery is both efficient and aligned with strategic objectives. This collaborative approach is essential for maintaining high service quality and fostering a culture of continuous improvement.
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What cities are hiring for Itil Manager jobs? Cities with the most Itil Manager job openings:
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Itil Manager jobs near you
Infographic showing various Itil Manager job openings in the United States as of June 2026, with employment types broken down into 6% Full Time, and 94% Part Time. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $108,074 per year, or $52 per hour.
Project Manager with ITIL Implementation

Project Manager with ITIL Implementation

Lorven Technologies

Atlanta, GA • On-site

Full-time

Posted 16 days ago

Job description

Project Manager with ITIL Implementation - Atlanta, GA - 5 days onsite - Contract role
Job Summary:
We are seeking an experienced Project Manager with strong ITIL implementation expertise to lead IT Service Management (ITSM) transformation initiatives. The ideal candidate will drive ITIL framework adoption, process standardization, tool implementation, and service governance across enterprise IT environments. This is a fully onsite role based in Atlanta, GA.
Key Responsibilities:
  • Lead end-to-end ITIL implementation projects (Incident, Problem, Change, Release, Service Request, CMDB, etc.).
  • Define project scope, objectives, timelines, deliverables, and resource plans.
  • Drive ITSM tool implementation or enhancement (ServiceNow, BMC Remedy, Jira Service Management, etc.).
  • Collaborate with Infrastructure, Application, Security, and Business teams to standardize service processes.
  • Establish ITIL governance models, KPIs, SLAs, OLAs, and reporting mechanisms.
  • Conduct stakeholder meetings, executive updates, and steering committee presentations.
  • Manage project risks, dependencies, budget, and change management.
  • Ensure compliance with ITIL best practices and organizational policies.
  • Lead process workshops, documentation, and training sessions.
  • Coordinate UAT, go-live activities, and post-implementation support.
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About Lorven technologies

Sourced by ZipRecruiter

Lorven Technologies, headquartered in Plainsboro, New Jersey, United States, is a reputable company in the technology industry, specializing in providing effective IT solutions and consulting services. The company's official website, lorventech.com, offers comprehensive insights into its offerings which include but are not limited to software development, IT consulting, project management, and business analysis. Since its inception, Lorven Technologies has been committed to ensuring efficiency and reliability in delivering IT services to its global clientele, establishing itself as a trusted name in the industry.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Plainsboro, NJ, US

Year founded

2001

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