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Itil Manager Jobs (NOW HIRING)

Sonsoft Inc

ITIL

Houston, TX · On-site

Candidate should be ITIL Certified * At least 4 years of overall IT experience with least 3 years ... Must have skills on Discovery and CMDB tools from vendors one of HP, BMC, CA with a working ...

F.N.B. Corporation

IT Incident Manager

Pittsburgh, PA · On-site

ITIL Managing Professional, Strategic Leader, or equivalent advanced ITIL certification preferred. * Minimum of five (5) years of experience leading Major Incident Management within a large ...

PD Inc

Senior ITIL SME

Fort George G Meade, MD · On-site

$111K - $143K/yr

  • Medical

  • Retirement

  • PTO

Active Secret Clearance Job Type: Full-Time PD Inc International is seeking an experienced and mission-driven Senior ITIL SME to provide Cybersecurity Management support in a U.S. government (DoD ...

Fnbcorp

IT Incident Manager

Pittsburgh, PA · On-site

ITIL Managing Professional, Strategic Leader, or equivalent advanced ITIL certification preferred. * Minimum of five (5) years of experience leading Major Incident Management within a large ...

Compunnel

CMDB & ITIL Admin

Wayne, PA · On-site

Job Summary We are seeking a CMDB & ITIL Administrator to support governance, process administration, and data management initiatives across enterprise IT environments. This role is responsible for ...

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Itil Manager information

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$28K

$108.1K

$144K

How much do itil manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for itil manager in the United States is $108,074.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,000.00 and $139,000.00 per year, depending on experience, location, and employer.

What is the difference between Itil Manager vs Service Delivery Manager?

AspectItil ManagerService Delivery Manager
CertificationsITIL certifications, such as ITIL Foundation or ExpertITIL certifications often preferred; certifications in service management or project management (e.g., PMP) are common
Work EnvironmentFocuses on IT service management processes, frameworks, and improving IT servicesOversees end-to-end service delivery, including customer satisfaction and operational performance
Industry UsagePrimarily in IT and technology sectorsUsed across various industries including IT, telecom, and service-based sectors

The Itil Manager specializes in managing IT service management processes based on ITIL frameworks, ensuring efficient IT operations. The Service Delivery Manager has a broader focus on overall service delivery, customer satisfaction, and operational performance across multiple functions. While both roles require ITIL knowledge, the Itil Manager is more process-oriented, whereas the Service Delivery Manager emphasizes service quality and client relationships.

What are the key skills and qualifications needed to thrive as an ITIL manager, and why are they important?

To thrive as an ITIL Manager, you need a deep understanding of IT service management frameworks, particularly ITIL, supported by relevant certifications like ITIL Foundation or Intermediate. Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or Cherwell is typically required to manage and optimize service delivery processes. Strong leadership, problem-solving, and communication skills help drive process improvements and foster collaboration across IT teams. These competencies ensure that IT services align with business goals, deliver value, and maintain high levels of customer satisfaction.

What is an ITIL manager?

ITIL Managers are professionals responsible for overseeing the implementation and management of ITIL (Information Technology Infrastructure Library) processes within an organization. They ensure that IT services are delivered effectively by aligning IT service management practices with the needs of the business. Their duties typically include designing, monitoring, and optimizing ITIL processes such as incident, problem, and change management. ITIL Managers also lead teams, train staff, and ensure compliance with ITIL best practices to improve service quality. They play a key role in driving continuous improvement in IT service delivery.

How does an ITIL manager typically collaborate with other departments to ensure service delivery aligns with business objectives?

An ITIL Manager works closely with various departments such as IT operations, development, and business units to ensure IT services effectively support organizational goals. This often involves regular meetings with stakeholders to gather requirements, review service performance, and coordinate process improvements. By facilitating communication between technical teams and business leaders, the ITIL Manager helps ensure that service delivery is both efficient and aligned with strategic objectives. This collaborative approach is essential for maintaining high service quality and fostering a culture of continuous improvement.
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Itil Manager jobs near you
Infographic showing various Itil Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 12% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $108,074 per year, or $52 per hour.

ITIL Manager with Security Clearance

TEKsystems c/o Allegis Group

Fort Belvoir, VA • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Title: • ITIL Manager Location: • Reston, Virginia (ON-SITE) Clearance Required:
• Top Secret/SCI Certification Required:
• ITILv4 Years of Experience Required:
• 8 – 12 years of prior relevant experience or Masters with 6 – 10 years of prior relevant experience Top Skills Required:
• ​Knowledge of the Service Management workflows and ITSM processes
• Current ​ITIL 4 certification and training
• ​Experience implementing and using ServiceNow as a knowledge management repository
• ​Proficiency in data analysis and statistical methods
• ​Excellent problem-solving and analytical skills
• ​Strong communication and interpersonal skills
• ​Ability to work in a fast-paced, dynamic environment Job Description:
We are seeking an experienced Senior ITIL Network Knowledge Manager to join our IT service management team supporting a DOD customer on Ft. Belvoir, VA. The ideal candidate will ensure the quality, accuracy, and effectiveness of our network knowledge management processes in alignment with ITIL v4 best practices. ​Responsibilities:
•​ Assist in developing, implementing, and maintaining ITIL-based knowledge management processes for service desk and IT operations
• ​Develop and enforce quality standards for knowledge articles and documentation
• ​Monitor, manage, and maintain knowledge articles within ServiceNow
• ​Conduct regular audits of the knowledge management system to ensure compliance with customer’s policies, procedures, governance and ITIL guidelines
• Collaborate with operations and engineering teams to capture, validate, and organize knowledge effectively
• ​Analyze and report on knowledge usage, gaps, and improvement opportunities
• Train staff on ITIL knowledge management practices and tools
• ​Ensure knowledge base articles are up-to-date, relevant, and easily accessible
• ​Implement continuous improvement initiatives for knowledge management processes
• ​Coordinate with change management and problem management teams to update knowledge based on incidents and changes
• ​Support continuous improvement initiatives within the incident management function. • This position requires an active DoD Clearance (Secret, Top Secret, Top Secret/SCI) or the ability to be obtain an (Interim Secret, Interim Top Secret)
• Because an active or interim DoD clearance is required, U.S. Citizenship is required o Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  If eligible, the benefits available for this temporary role may include the following:
 Medical, dental & vision
 Critical Illness, Accident, and Hospital
 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
 Life Insurance (Voluntary Life & AD&D for the employee and dependents)
 Short and long-term disability
 Health Spending Account (HSA)
 Transportation benefits
 Employee Assistance Program
 Time Off/Leave (PTO, Vacation or Sick Leave)

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