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Itil Manager Jobs in Kansas (NOW HIRING)

Davies

Ensure adherence to ITIL-aligned processes and global IT standards. * Drive structured Continuous ... Incident, Problem & Change Management * Reduce major incidents and improve SLA Performance ...

ATIA Ltd

HR Manager - Internship

Lawrence, KS · On-site

ITIL, PRINCE2, MSP, MoR, MoP, P3O, P3M3, MoV 3. Implementation, certification, testing and maintenance of Management systems for the management of quality, IT services and information security ...

ATIA Ltd

HR Manager - Internship

Manhattan, KS · On-site

ITIL, PRINCE2, MSP, MoR, MoP, P3O, P3M3, MoV 3. Implementation, certification, testing and maintenance of Management systems for the management of quality, IT services and information security ...

Entrust Datacard

$110K - $143K/yr

ITIL or cloud certifications (AWS Solutions Architect, Azure Administrator) are a plus * Bachelor ... manage more than 10 million secure identities. How do we do all of this? Together. Join us.

hendersonco

Service Desk Supervisor

Lenexa, KS

Experience working within structured IT service management environments, including alignment to ITIL practices such as Incident, Request, and Problem Management, is required. * Experience operating ...

Gibraltar Industries

SAP Senior Manager

Manhattan, KS · On-site

The SAP Senior Manager is responsible for the strategic leadership, governance, implementation ... PMP, Agile or ITIL certifications recommended * Previous Manufacturing industry experience a plus ...

Prospiant

SAP Senior Manager

Manhattan, KS · On-site

$150 - $200/hr

SAPSE003410 Description The SAP Senior Manager is responsible for the strategic leadership ... PMP, Agile or ITIL certifications recommended * Previous Manufacturing industry experience a plus ...

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Itil Manager information

See Kansas salary details

$24.7K

$95.4K

$127.1K

How much do itil manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for itil manager in Kansas is $95,425.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,753.00 and $122,730.00 per year, depending on experience, location, and employer.

What is an ITIL manager?

ITIL Managers are professionals responsible for overseeing the implementation and management of ITIL (Information Technology Infrastructure Library) processes within an organization. They ensure that IT services are delivered effectively by aligning IT service management practices with the needs of the business. Their duties typically include designing, monitoring, and optimizing ITIL processes such as incident, problem, and change management. ITIL Managers also lead teams, train staff, and ensure compliance with ITIL best practices to improve service quality. They play a key role in driving continuous improvement in IT service delivery.

How does an ITIL manager typically collaborate with other departments to ensure service delivery aligns with business objectives?

An ITIL Manager works closely with various departments such as IT operations, development, and business units to ensure IT services effectively support organizational goals. This often involves regular meetings with stakeholders to gather requirements, review service performance, and coordinate process improvements. By facilitating communication between technical teams and business leaders, the ITIL Manager helps ensure that service delivery is both efficient and aligned with strategic objectives. This collaborative approach is essential for maintaining high service quality and fostering a culture of continuous improvement.

What are the key skills and qualifications needed to thrive as an ITIL manager, and why are they important?

To thrive as an ITIL Manager, you need a deep understanding of IT service management frameworks, particularly ITIL, supported by relevant certifications like ITIL Foundation or Intermediate. Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or Cherwell is typically required to manage and optimize service delivery processes. Strong leadership, problem-solving, and communication skills help drive process improvements and foster collaboration across IT teams. These competencies ensure that IT services align with business goals, deliver value, and maintain high levels of customer satisfaction.

What is the difference between Itil Manager vs Service Delivery Manager?

AspectItil ManagerService Delivery Manager
CertificationsITIL certifications, such as ITIL Foundation or ExpertITIL certifications often preferred; certifications in service management or project management (e.g., PMP) are common
Work EnvironmentFocuses on IT service management processes, frameworks, and improving IT servicesOversees end-to-end service delivery, including customer satisfaction and operational performance
Industry UsagePrimarily in IT and technology sectorsUsed across various industries including IT, telecom, and service-based sectors

The Itil Manager specializes in managing IT service management processes based on ITIL frameworks, ensuring efficient IT operations. The Service Delivery Manager has a broader focus on overall service delivery, customer satisfaction, and operational performance across multiple functions. While both roles require ITIL knowledge, the Itil Manager is more process-oriented, whereas the Service Delivery Manager emphasizes service quality and client relationships.

What are the most commonly searched types of Itil jobs in Kansas?

The most popular types of Itil jobs in Kansas are:

What cities in Kansas are hiring for Itil Manager jobs?

Cities in Kansas with the most Itil Manager job openings:

Itil Manager jobs near you
Infographic showing various Itil Manager job openings in Kansas as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, 1% Temporary, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $95,425 per year, or $45.9 per hour.

Operations Manager

SMS Data Products Group, Inc.

Mcconnell Air Force Base, KS • On-site

Full-time

Re-posted 2 days ago

Job description

SMS is hiring an Operations Manager to support our Base Infrastructure (BIM) contract at McConnell AFB, KS. This position manages IT operations and service delivery functions providing leadership for operational processes, service management, and continuous improvement initiatives.

Since 1976, SMS has specialized in modernizing legacy IT and sustaining complex enterprise environments for federal agencies. With the goal of building long-term partnerships with our customers, we invest in our employees by providing the training, tools, and support they need to keep critical missions operational, improve performance, and reduce risk. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. For additional information on SMS, visit www.sms.com.

Submit your resume today!

Job Responsibilities

  • Manages IT operations and service delivery functions providing leadership for operational processes, service management, and continuous improvement initiatives
  • Oversees day-to-day IT operations including incident management, change management, and problem management processes
  • Manages operational teams ensuring effective service delivery and performance
  • Implements ITIL service management frameworks and Defense Enterprise Service Management processes
  • Coordinates operational activities across Network Operations Center, field support teams, and engineering functions
  • Manages operational metrics, reporting, and performance dashboards
  • Leads process improvement initiatives enhancing operational efficiency and effectiveness
  • Coordinates with program management for operational planning and resource allocation
  • Manages operational budget and expenditure tracking
  • Ensures compliance with operational policies, procedures, and standards
  • Coordinates crisis response and disaster recovery operations
  • Manages vendor and subcontractor operational coordination

Required Qualifications

  • Minimum 8 years of IT operations management experience
  • ITIL Foundation certification required
  • PMP or equivalent management certification preferred
  • DoD Secret security clearance required

SMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Req # 2026-5450

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