Familiarity with ITIL , SDLC, and DevOps procedures and best practices (ITIL certifications a plus) * Prior experience or familiarity with a NOC/SOC-type working environment highly desired.
Familiarity with ITIL , SDLC, and DevOps procedures and best practices (ITIL certifications a plus) * Prior experience or familiarity with a NOC/SOC-type working environment highly desired.
Associate IT DevOps Engineer
Overland Park, KS · Remote
$80K - $95K/yr
Follow ITIL processes for change and incident management Required Qualifications * 3-5 years of ... VMware VCP or related certifications #LI-KS1 #LI-Remote The Compensation range for this role is $80 ...
Associate IT DevOps Engineer
Overland Park, KS · Remote
$80K - $95K/yr
Follow ITIL processes for change and incident management Required Qualifications * 3-5 years of ... VMware VCP or related certifications #LI-KS1 #LI-Remote The Compensation range for this role is $80 ...
Epic Research & Genomics Analyst
Wichita, KS · On-site +1
Project Talent Model (PTM) is a model that is tailored specifically for long-term, remote client ... ITIL process knowledge * Analytical/ Decision Making Responsibilities * Analytical ability to ...
Epic Research & Genomics Analyst
Wichita, KS · On-site +1
Project Talent Model (PTM) is a model that is tailored specifically for long-term, remote client ... ITIL process knowledge * Analytical/ Decision Making Responsibilities * Analytical ability to ...
Project Manager - IT Managed Services (PMO)
Overland Park, KS · Remote
$97K - $115K/yr
ITIL familiarity or experience working alongside ITIL‑aligned service delivery teams
Project Manager - IT Managed Services (PMO)
Overland Park, KS · Remote
$97K - $115K/yr
ITIL familiarity or experience working alongside ITIL‑aligned service delivery teams
Itil Remote information
See Kansas salary details
$18.01 - $19.10
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$20.64 is the 25th percentile. Wages below this are outliers.
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The median wage is $21.42 / hr.
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What are the key skills and qualifications needed to thrive in the Itil Remote position, and why are they important?
To thrive as an ITIL Remote professional, you need a thorough understanding of ITIL frameworks, strong process management abilities, and prior experience in IT service management roles. Proficiency with ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management, along with ITIL Foundation or higher certifications, is typically expected. Excellent communication, analytical thinking, and problem-solving skills are crucial for collaborating with distributed teams and addressing service incidents or improvements remotely. These skills and qualifications are essential to ensure consistent delivery and optimization of IT services within organizations operating in remote or hybrid environments.
What is an ITIL Remote job?
An ITIL Remote job involves managing IT services and processes according to the ITIL (Information Technology Infrastructure Library) framework while working remotely. Professionals in this role focus on service delivery, incident management, problem resolution, and continuous improvement to align IT services with business needs. They use ITIL best practices to enhance efficiency, reduce downtime, and improve customer satisfaction. This position typically requires strong knowledge of ITIL methodologies, communication skills, and experience with IT service management (ITSM) tools.
What are some common challenges faced by ITIL Remote professionals, and how can they be addressed?
ITIL Remote professionals often face challenges such as coordinating across time zones, ensuring clear communication with stakeholders, and maintaining service quality without on-site interaction. Proactive use of collaborative tools, regular virtual meetings, and well-documented processes can help mitigate misunderstandings and delays. Additionally, developing strong self-management and prioritization skills allows for efficient handling of incidents and service requests. By staying connected with their team and leveraging technology, remote ITIL specialists can maintain high standards of IT service delivery.

Full-time
Posted 17 days ago
Job description
Optiv Security Operations is looking for a Sr. Identity Governance Engineer with a background administering identity governance platforms and their associated back-end technology stacks. The successful candidate will be responsible for maintaining, administering, and supporting privileged access and identity governance solutions on behalf of Optiv's clients in accordance with established SLA/OLA guidelines.
How you'll make an impact
Serve as a primary technical responder for incidents and requests pertaining to various technologies including, but not limited to: SailPoint ISC and Saviyant
Perform discovery audits and work with clients to develop certification and compliance campaigns and reporting.
Collect logs, analyze failure situations, troubleshoot issues, and implement known solutions while maintaining established OLAs/SLAs.
Document incident resolutions, RCA/RFOs, and SOPs, design specifications, and reference architecture as needed.
Perform routine changes and maintenance including hotfix and security patching, device reboots, and configuration backups.
What we're looking for
Strong troubleshooting and issue isolation skills
3-5 years' experience implementing, administering, and supporting identity governance technologies and related infrastructure within the identity field
3-5 years' experience querying and binding objects within LDAP directories the identity field
3-5 years' experience with Active Directory objects, architecture, and back-end infrastructure.
Experience remotely administering both Windows Server OS and Unix/Linux-based systems from a command line interface (MCSE and/or MS Azure certifications a plus)
Familiarity with diagnostic tools and analyzing data (Analyzing Error Logs)
3-5 years' proficiency with database querying languages and methods (SQL, MySQL, MongoDB, etc)
Familiarity with Web 2.0 data parsing methods and protocols (REST, SOAP, OpenAPI, XML, JSON, etc)
Familiarity with applicable scripting languages (Postman, Powershell, Beanshell, Javascript, Python, etc)
Must possess or be able to obtain Identity certifications on hire.
Strong written and verbal communication skills
Relevant industry certifications highly desired (e.g. CISSP, CEH, CHFI, SSCP, CCSP, etc)
Familiarity with ITIL , SDLC, and DevOps procedures and best practices (ITIL certifications a plus)
Prior experience or familiarity with a NOC/SOC-type working environment highly desired.
Bachelor's degree in Computer Science, Engineering, related discipline, or equivalent experience.
What you can expect from Optiv
A company committed to our inclusive value through our Employee Resource Groups
Work/life balance
Professional training resources
Creative problem-solving and the ability to tackle unique, complex projects
Volunteer Opportunities. "Optiv Chips In" encourages employees to volunteer and engage with their teams and communities.
The ability and technology necessary to productively work remotely/from home (where applicable)
EEO Statement
Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law.
Optiv respects your privacy.By providing your information through this page or applying for a job at Optiv, you acknowledge that Optiv will collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Optiv's selection and recruitment activities. For additional details on how Optiv uses and protects your personal information in the application process, click here to view ourApplicant Privacy Notice. If you sign up to receive notifications of job postings, you may unsubscribe at any time.
About Optiv
Sourced by ZipRecruiter
Industry
Network security
Company size
1,001 - 5,000 Employees
Headquarters location
Denver, CO, US
Year founded
2015