$140K - $180K/yr
This is not a traditional support management role - you won't be managing ticket queues day-to-day ... remote team that holds itself to the highest standard because we know what's at stake for every ...
$140K - $180K/yr
This is not a traditional support management role - you won't be managing ticket queues day-to-day ... remote team that holds itself to the highest standard because we know what's at stake for every ...
Content Partnerships Coordinator
Anthony, KS · On-site +1
... ticket volume * Support the Content Partnerships Manager with scheduling, meeting prep, and ... Self-directed in a remote environment; you manage your own queue, prioritize without being told ...
Content Partnerships Coordinator
Anthony, KS · On-site +1
... ticket volume * Support the Content Partnerships Manager with scheduling, meeting prep, and ... Self-directed in a remote environment; you manage your own queue, prioritize without being told ...
... remote, Monday - Friday from 5pm - 1pm CT . It's more than just a job; it's a launching pad for ... supporting tools, reach a final disposition, and either close the ticket with a documented ...
New
Quick apply
... remote, Monday - Friday from 5pm - 1pm CT . It's more than just a job; it's a launching pad for ... supporting tools, reach a final disposition, and either close the ticket with a documented ...
New
Product Training Analyst
Lenexa, KS · On-site +1
... of remote deposit capture software. * Monitors support ticketing system, specifically the ... ticket lifecycle. Keeps stakeholders updated as needed to include customer updates based on ...
Product Training Analyst
Lenexa, KS · On-site +1
... of remote deposit capture software. * Monitors support ticketing system, specifically the ... ticket lifecycle. Keeps stakeholders updated as needed to include customer updates based on ...
... ticket updates. 3. Provide remote technical support for onsite technicians with network and configuration-related issues. ** Eventually, takes on-call rotation for remote support with other ITS team ...
... ticket updates. 3. Provide remote technical support for onsite technicians with network and configuration-related issues. ** Eventually, takes on-call rotation for remote support with other ITS team ...
Identify, prioritize, and operationalize AI use cases across infrastructure and service operations (e.g., predictive monitoring, intelligent ticket routing, virtual support agents, capacity ...
Identify, prioritize, and operationalize AI use cases across infrastructure and service operations (e.g., predictive monitoring, intelligent ticket routing, virtual support agents, capacity ...
... a ticket Measure adoption and run regular feedback sessions with engineering teams; iterate on ... Flexible Work Environment Whether remote, hybrid, or in-office, we support work arrangements that ...
... a ticket Measure adoption and run regular feedback sessions with engineering teams; iterate on ... Flexible Work Environment Whether remote, hybrid, or in-office, we support work arrangements that ...
... a ticket Measure adoption and run regular feedback sessions with engineering teams; iterate on ... Flexible Work Environment Whether remote, hybrid, or in-office, we support work arrangements that ...
... a ticket Measure adoption and run regular feedback sessions with engineering teams; iterate on ... Flexible Work Environment Whether remote, hybrid, or in-office, we support work arrangements that ...
Remote Ticket Support information
What are the main challenges faced by Remote Ticket Support professionals, and how can they be managed effectively?
Remote Ticket Support professionals often face challenges such as managing high ticket volumes, resolving issues without direct physical access, and communicating clearly across digital channels. To handle these effectively, it's essential to prioritize tickets based on urgency, maintain thorough documentation, and leverage remote troubleshooting tools. Proactively collaborating with other departments and regularly updating customers on ticket status can also help ensure smooth resolution and a positive support experience.
What is a Remote Ticket Support job?
A Remote Ticket Support job involves assisting customers or clients with their inquiries, issues, or technical problems through a ticketing system, all while working from a remote location. Employees in this role typically receive requests via email, web forms, or specialized customer service platforms, and respond to these tickets in a timely and professional manner. They may troubleshoot problems, escalate issues to other departments, and ensure that each ticket is resolved to the customer's satisfaction. This position requires strong communication skills, technical proficiency, and the ability to work independently.
What are the key skills and qualifications needed to thrive as a Remote Ticket Support specialist, and why are they important?
To thrive as a Remote Ticket Support specialist, strong problem-solving abilities, technical troubleshooting skills, and familiarity with customer service principles are essential, typically supported by experience in help desk or IT support roles. Proficiency in ticketing systems like Zendesk, Freshdesk, or Jira Service Desk, as well as basic networking and software knowledge, is typically required. Exceptional communication, patience, and time management are standout soft skills for efficiently handling diverse customer inquiries remotely. These competencies ensure timely resolution of issues, high customer satisfaction, and effective remote collaboration within support teams.
What is the difference between Remote Ticket Support vs Remote Help Desk Technician?
| Aspect | Remote Ticket Support | Remote Help Desk Technician |
|---|---|---|
| Credentials | Basic IT certifications (e.g., CompTIA A+) | Similar certifications, often including CompTIA A+ or Network+ |
| Work Environment | Primarily online ticketing systems, remote communication tools | Remote or on-site, handling tickets and direct user support |
| Industry Usage | IT support, customer service, tech companies | IT support, tech services, corporate help desks |
| Common Search/Comparison | Yes | Yes |
Remote Ticket Support and Remote Help Desk Technician roles both involve providing technical assistance remotely. While they share similar credentials and work environments, Remote Ticket Support focuses mainly on managing support tickets through online systems, whereas Remote Help Desk Technicians often handle direct user issues and may work in broader IT support roles. Both are essential in tech industries and frequently compared by job seekers.
What are popular job titles related to Remote Ticket Support jobs in Kansas? For Remote Ticket Support jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Remote Ticket Support jobs in Kansas look for? The top searched job categories for Remote Ticket Support jobs in Kansas are:
What cities in Kansas are hiring for Remote Ticket Support jobs? Cities in Kansas with the most Remote Ticket Support job openings:
Job description
How You'll Make an Impact:
As a Senior Support Operations Manager at Cloudbeds, you will own the operational backbone of our global support organization. This is not a traditional support management role - you won't be managing ticket queues day-to-day. Instead, you will design, implement, and continuously improve the systems, workflows, automation, reporting, AI tools, and infrastructure that empower our support teams to deliver world-class customer experiences at scale. If you love turning operational complexity into elegant, scalable systems and using data to drive decisions that actually matter, this role was built for you.
Our Customer Support Team:
Our Customer Support organization is where operational rigor meets hospitality mission - a global, fully remote team that holds itself to the highest standard because we know what's at stake for every property that depends on Cloudbeds. We move fast, build with intention, and genuinely care about the outcomes we deliver for our customers and for each other. If you thrive on making complex things simple, using data to drive change, and building systems that scale, you'll feel right at home here.
What You Bring to the Team:
- Own the administration and optimization of Zendesk and related support platforms - designing and maintaining ticket routing, queue structures, workflows, triggers, automations, SLAs, and escalation paths that keep global support operating at peak efficiency
- Lead the implementation of AI-driven support capabilities - identifying automation opportunities, improving self-service experiences, chatbot effectiveness, and agent productivity in partnership with Product and Engineering
- Establish and own KPI reporting and executive dashboards - translating ticket volume, handle time, resolution rates, escalation trends, and staffing efficiency data into clear, actionable insights for senior leadership
- Build and maintain forecasting models for support demand - partnering with support leadership on workforce planning, capacity strategy, schedule adherence, and readiness for product launches and seasonal peaks
- Map and optimize end-to-end support workflows - reducing customer effort, eliminating internal friction, and leading root-cause investigations that drive structural, systemic improvements rather than case-by-case fixes
- Partner cross-functionally with Product, Engineering, CS, Data, and Revenue Operations - surfacing recurring customer pain points, influencing roadmap priorities, and aligning customer-facing processes at scale
- Evaluate and implement new support technologies - building a scalable operational foundation capable of supporting rapid global growth
What Sets You Up for Success:
- 5+ years of experience in Support Operations, Customer Operations, Business Systems, Revenue Operations, or a comparable operational leadership role
- Deep hands-on expertise administering Zendesk or an equivalent enterprise support platform - you know how to build routing logic, workflows, automations, and SLA frameworks that scale
- Strong experience designing and implementing operational processes - you have a track record of turning broken or nonexistent systems into efficient, repeatable workflows
- Advanced analytical skills with the ability to build executive dashboards, own KPI frameworks, and translate support data into business decisions
- Proven success leading large-scale process improvement and automation initiatives - you know how to identify leverage and execute against it
- Exceptional project management, communication, and stakeholder influence skills - you can operate at the VP level and align teams across functions without formal authority
- Comfortable operating in a fast-growing, globally distributed, remote-first environment where you build as much as you manage
Bonus Skills to Stand Out :
- Experience implementing AI-powered customer success/support solutions - chatbots, agent assist, automated triaging, or self-service deflection at scale
- SQL proficiency and experience with BI tools such as Looker, Tableau, or Power BI for advanced data modeling and reporting
- Background in hospitality technology or SaaS, and/or experience supporting globally distributed support organizations
Compensation: Depending on your skills and experience, you can expect your annual compensation to be between $140,000-$180,000+ USD
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About CloudBeds
Sourced by ZipRecruiter
Industry
Traveler accommodation
Company size
51 - 200 Employees
Headquarters location
San Diego, CA, US
Year founded
2012