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Remote Ticket Support Jobs (NOW HIRING)

Odoo

Technical Support Specialist

Brisbane, CA · On-site +1

$63K - $79K/yr

Learn More Recruitment Guidebook About the Job Hybrid (4 days onsite, 1 day remote) - Brisbane, CA ... Business experience with an ERP * Experience/knowledge with ticket support * Previous work ...

Blue Mantis

Help Desk Engineer - Remote Canada Only

$25 - $28/hr

Remote Compensation: $25.00 - $28.00 / hour Description The EUX Engineer L2 position offers support to Managed Services contract clients, handling first-level ticket support and serving as the ...

7Figures

High Ticket Remote Sales Closer

Miami, FL · On-site +1

$10K - $20K/mo

Remote High-Ticket Sales Closers 7FigureDocs.com | 7FigureLaw.com We're expanding our sales team ... Prospects who are actively seeking marketing support * Zero cold calling or outbound prospecting

7Figures

High Ticket Remote Sales Closer

Miami, FL · Remote

$10K - $20K/mo

Remote High-Ticket Sales Closers 7FigureDocs.com | 7FigureLaw.com We're expanding our sales team ... Prospects who are actively seeking marketing support * Zero cold calling or outbound prospecting

Nomadic Closer

High Ticket Closer

Miami, FL · Remote

$150K - $200K/yr

Role: Remote High-Ticket Closer * Industry: Public Speaking / Coaching * Offer Price: $10,000 ... Ongoing access to vetted remote sales opportunities * Placement support with reputable, scaling ...

Axxys Technologies, Inc.

Support Specialist

Plano, TX · Remote

... ticket can be moved to the appropriate resources of the technical services team. The Support Specialist will work from the remote service board queue in the Axxys PSA system and work with the ...

Axxys Technologies

Support Specialist

Plano, TX · Remote

... ticket can be moved to the appropriate resources of the technical services team. The Support Specialist will work from the remote service board queue in the Axxys PSA system and work with the ...

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Remote Ticket Support information

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How much do remote ticket support jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for remote ticket support in the United States is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Ticket Support specialist, and why are they important?

To thrive as a Remote Ticket Support specialist, strong problem-solving abilities, technical troubleshooting skills, and familiarity with customer service principles are essential, typically supported by experience in help desk or IT support roles. Proficiency in ticketing systems like Zendesk, Freshdesk, or Jira Service Desk, as well as basic networking and software knowledge, is typically required. Exceptional communication, patience, and time management are standout soft skills for efficiently handling diverse customer inquiries remotely. These competencies ensure timely resolution of issues, high customer satisfaction, and effective remote collaboration within support teams.

What are the main challenges faced by Remote Ticket Support professionals, and how can they be managed effectively?

Remote Ticket Support professionals often face challenges such as managing high ticket volumes, resolving issues without direct physical access, and communicating clearly across digital channels. To handle these effectively, it's essential to prioritize tickets based on urgency, maintain thorough documentation, and leverage remote troubleshooting tools. Proactively collaborating with other departments and regularly updating customers on ticket status can also help ensure smooth resolution and a positive support experience.

What is a Remote Ticket Support job?

A Remote Ticket Support job involves assisting customers or clients with their inquiries, issues, or technical problems through a ticketing system, all while working from a remote location. Employees in this role typically receive requests via email, web forms, or specialized customer service platforms, and respond to these tickets in a timely and professional manner. They may troubleshoot problems, escalate issues to other departments, and ensure that each ticket is resolved to the customer's satisfaction. This position requires strong communication skills, technical proficiency, and the ability to work independently.

What is the difference between Remote Ticket Support vs Remote Help Desk Technician?

AspectRemote Ticket SupportRemote Help Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+)Similar certifications, often including CompTIA A+ or Network+
Work EnvironmentPrimarily online ticketing systems, remote communication toolsRemote or on-site, handling tickets and direct user support
Industry UsageIT support, customer service, tech companiesIT support, tech services, corporate help desks
Common Search/ComparisonYesYes

Remote Ticket Support and Remote Help Desk Technician roles both involve providing technical assistance remotely. While they share similar credentials and work environments, Remote Ticket Support focuses mainly on managing support tickets through online systems, whereas Remote Help Desk Technicians often handle direct user issues and may work in broader IT support roles. Both are essential in tech industries and frequently compared by job seekers.

More about Remote Ticket Support jobs
What cities are hiring for Remote Ticket Support jobs? Cities with the most Remote Ticket Support job openings:
What are the most commonly searched types of Ticket Support jobs? The most popular types of Ticket Support jobs are:
What states have the most Remote Ticket Support jobs? States with the most job openings for Remote Ticket Support jobs include:
What job categories do people searching Remote Ticket Support jobs look for? The top searched job categories for Remote Ticket Support jobs are:
Remote Ticket Support jobs near you
Infographic showing various Remote Ticket Support job openings in the United States as of May 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 100% Remote job distribution, with an average salary of $52,061 per year, or $25 per hour.
Epic Certified Application Analyst - Remote PST Hours

Epic Certified Application Analyst - Remote PST Hours

CTG, Inc.

Manhattan, NY • Remote

$80K - $120K/yr

Full-time

Medical, Vision, Retirement

Posted 14 days ago

Job description

A healthcare IT consultancy is seeking EPIC Application Analysts for a 2-year project with a renowned children's hospital. This remote role requires certification in Epic modules and experience with Break/Fix, Trouble Shooting, and Ticket Support. The position is at a mid-senior level and offers a competitive salary range of $80,000 to $120,000 per year.

Benefits include medical and vision insurance and a 401(k) plan. Candidates must be flexible to work PST hours. #J-18808-Ljbffr

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About CTG

Sourced by ZipRecruiter

Come join us and grow your career with CTG! CTG has worked with this international, Fortune 500 end-client for over 15 years! Apply with CTG for this exciting opportunity!

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

Buffalo, NY, US

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