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Remote Ticket Support Jobs (NOW HIRING)

Firegang Dental Marketing

Ticket Support Specialist

This is a full-time, remote position available to candidates located anywhere in the U.S. Standard hours are 8:00 a.m. to 5:00 p.m. in the applicant's time zone. Responsibilities of a Ticket Support ...

RIT Solutions, Inc.

Sr. Sharepoint Engineer

... remote • Governing experience - HalfPoint & E-Share • Strong SharePoint Architecture knowledge • Assist with Project and ticket support Qualifications : Required : • Strong relatable ...

Blue Mantis

IT EUX II Engineer - Remote US Only

Remote Description The EUX Engineer L2 position offers support to Managed Services contract clients, handling first-level ticket support and serving as the escalation point for more complex issues.

Rustman Agency

High Ticket Sales Closer

High Ticket Sales Closer Remote | 100% Commission | Pre-Qualified Leads | Uncapped Income About The ... Manage follow-up and support to ensure client satisfaction * Track your performance using CRM tools ...

Nomadic Closer

High Ticket Closer

Miami, FL · Remote

$150K - $200K/yr

Role: Remote High-Ticket Closer * Industry: Public Speaking / Coaching * Offer Price: $10,000 ... Ongoing access to vetted remote sales opportunities * Placement support with reputable, scaling ...

Nomadic Closer

High Ticket Closer

Miami, FL · Remote

$150K - $200K/yr

Role: Remote High-Ticket Closer * Industry: Public Speaking / Coaching * Offer Price: $10,000 ... Ongoing access to vetted remote sales opportunities * Placement support with reputable, scaling ...

Axxys Technologies, Inc.

Support Specialist

Plano, TX · Remote

... ticket can be moved to the appropriate resources of the technical services team. The Support Specialist will work from the remote service board queue in the Axxys PSA system and work with the ...

Rustman Agency

High Ticket Sales Closer

Remote role with flexible hours and work-life freedom. Paid training and ongoing access to high ... Life and Health license or ability to get licensed quickly with our support. If you're ready to ...

Rustman Agency

High Ticket Sales Closer

Remote role with flexible hours and work-life freedom. Paid training and ongoing access to high ... Life and Health license or ability to get licensed quickly with our support. If you're ready to ...

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Remote Ticket Support information

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How much do remote ticket support jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for remote ticket support in the United States is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a remote ticket support?

A Remote Ticket Support job involves assisting customers or clients with their inquiries, issues, or technical problems through a ticketing system, all while working from a remote location. Employees in this role typically receive requests via email, web forms, or specialized customer service platforms, and respond to these tickets in a timely and professional manner. They may troubleshoot problems, escalate issues to other departments, and ensure that each ticket is resolved to the customer's satisfaction. This position requires strong communication skills, technical proficiency, and the ability to work independently.

What are the key skills and qualifications needed to thrive as a remote ticket support specialist, and why are they important?

To thrive as a Remote Ticket Support specialist, strong problem-solving abilities, technical troubleshooting skills, and familiarity with customer service principles are essential, typically supported by experience in help desk or IT support roles. Proficiency in ticketing systems like Zendesk, Freshdesk, or Jira Service Desk, as well as basic networking and software knowledge, is typically required. Exceptional communication, patience, and time management are standout soft skills for efficiently handling diverse customer inquiries remotely. These competencies ensure timely resolution of issues, high customer satisfaction, and effective remote collaboration within support teams.

What are the main challenges faced by remote ticket support professionals, and how can they be managed effectively?

Remote Ticket Support professionals often face challenges such as managing high ticket volumes, resolving issues without direct physical access, and communicating clearly across digital channels. To handle these effectively, it's essential to prioritize tickets based on urgency, maintain thorough documentation, and leverage remote troubleshooting tools. Proactively collaborating with other departments and regularly updating customers on ticket status can also help ensure smooth resolution and a positive support experience.

What is the difference between Remote Ticket Support vs Remote Help Desk Technician?

AspectRemote Ticket SupportRemote Help Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+)Similar certifications, often including CompTIA A+ or Network+
Work EnvironmentPrimarily online ticketing systems, remote communication toolsRemote or on-site, handling tickets and direct user support
Industry UsageIT support, customer service, tech companiesIT support, tech services, corporate help desks
Common Search/ComparisonYesYes

Remote Ticket Support and Remote Help Desk Technician roles both involve providing technical assistance remotely. While they share similar credentials and work environments, Remote Ticket Support focuses mainly on managing support tickets through online systems, whereas Remote Help Desk Technicians often handle direct user issues and may work in broader IT support roles. Both are essential in tech industries and frequently compared by job seekers.

More about Remote Ticket Support jobs

What cities are hiring for Remote Ticket Support jobs?

Cities with the most Remote Ticket Support job openings:

What are the most commonly searched types of Ticket Support jobs?

The most popular types of Ticket Support jobs are:

What states have the most Remote Ticket Support jobs?

States with the most job openings for Remote Ticket Support jobs include:

What are popular job titles related to Remote Ticket Support jobs?

For Remote Ticket Support jobs, the most frequently searched job titles are:

Remote Ticket Support jobs near you
Infographic showing various Remote Ticket Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $52,061 per year, or $25 per hour.

Ticket Support Specialist

Remote

Firegang Dental Marketing
Marketing • 11 - 50 employees
Learn more about Firegang Dental Marketingexternal

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 18 days ago

Job description

About Firegang Dental Marketing
Firegang Dental Marketing is a digital marketing company headquartered in Spokane, Washington that has been in business for nearly 20 years. Our clients are primarily dentists, and our service packages include website design, paid ad management, SEO, analytics, copywriting, and more.
A successful Ticket Support Specialist at Firegang partners with cross-departmental teams to fulfill website ticket requests for a diverse portfolio of dental clients through Teamwork Desk. This role sits at the intersection of technical execution and client service, ensuring requests are completed accurately, efficiently, and on schedule. The ideal candidate brings administrator-level WordPress experience, takes initiative without waiting to be asked, and is eager to learn our proprietary WordPress framework and in-house plugin suite.
This is a full-time, remote position available to candidates located anywhere in the U.S. Standard hours are 8:00 a.m. to 5:00 p.m. in the applicant's time zone.
Responsibilities of a Ticket Support Specialist:
  • Fulfill website ticket requests for a diverse portfolio of dental clients through Teamwork Desk, completing work accurately and on schedule.
  • Add, edit, and remove page content in WordPress at an administrator level.
  • Upload, resize, and place images on live client websites, including alt text and accessibility best practices.
  • Activate, deactivate, and configure a range of WordPress plugins as ticket requests require.
  • Manage site environments in WP Engine, including restoring backups and pushing and pulling between development and production.
  • Partner with cross-departmental teams to clarify requests, confirm scope, and escalate issues that require development support.
  • Follow established internal file naming conventions and URL standards on every request.
  • Learn and apply Firegang's proprietary WordPress framework and in-house plugin suite.
  • Maintain accurate data within Teamwork Desk and complete assigned tickets by their due dates.

Requirements:
  • Administrator-level WordPress proficiency, with confidence adding, editing, and removing page content.
  • Experience uploading and placing images on live websites.
  • Working knowledge of HTML.
  • Basic Photoshop skills, particularly image resizing within file size constraints.
  • Familiarity with image alt text and accessibility best practices.
  • Ability to follow established internal file naming conventions.
  • Clear understanding of relative versus absolute URLs.
  • Comfortable activating, deactivating, and configuring a range of WordPress plugins.
  • Proven experience managing a high volume of support tickets.
  • Experience with WP Engine, including restoring backups and pushing and pulling between development and production environments.
  • A collaborative communicator who asks questions rather than guessing.

Bonus Points For:
  • Prior experience with Teamwork Desk or a comparable ticketing platform.
  • Familiarity with dental services and terminology.
  • Previous experience in a marketing agency environment.
  • Basic video editing skills.
  • Graphic design skills, including Figma.
  • Hands-on development experience.

Soft Skills:
  • Initiative: Takes ownership of the queue and moves work forward without waiting to be asked.
  • Communication: Asks good questions and confirms scope rather than guessing at intent.
  • Attention to Detail: Committed to producing high-quality, error-free work on live client websites.
  • Willingness to Learn: Eager to pick up proprietary tools, frameworks, and plugins.
  • Independence: Works effectively on their own in a remote, high-volume environment.
  • Teamwork: Collaborates well across departments to keep client requests moving.

Key Performance Indicators (KPIs):
  • Tickets resolved on time and error-free.
  • Ticket volume handled and queue turnaround time.
  • Data integrity maintained within internal systems (Teamwork Desk, Teamwork Projects).
  • Adherence to internal file naming, URL, and accessibility standards.

Benefits:
  • $50,000-$55,000
  • PPO Health Benefits (medical/dental)
  • 401K Option with matching
  • Generous PTO and Holiday Schedule
  • 100% Remote Work
  • Life, AD&D, Short- and Long-Term Disability Insurance

Equal Employment Opportunity
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

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