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Remote Ticket Support Jobs (NOW HIRING)

Blue Mantis

Help Desk Engineer - Remote Canada Only

$25 - $28/hr

Remote Compensation: $25.00 - $28.00 / hour Description The EUX Engineer L2 position offers support to Managed Services contract clients, handling first-level ticket support and serving as the ...

7Figures

High Ticket Remote Sales Closer

Miami, FL · On-site +1

$10K - $20K/mo

Remote High-Ticket Sales Closers 7FigureDocs.com | 7FigureLaw.com We're expanding our sales team ... Prospects who are actively seeking marketing support * Zero cold calling or outbound prospecting

7Figures

High Ticket Remote Sales Closer

Miami, FL · Remote

$10K - $20K/mo

Remote High-Ticket Sales Closers 7FigureDocs.com | 7FigureLaw.com We're expanding our sales team ... Prospects who are actively seeking marketing support * Zero cold calling or outbound prospecting

Nomadic Closer

High Ticket Closer

Miami, FL · Remote

$150K - $200K/yr

Role: Remote High-Ticket Closer * Industry: Public Speaking / Coaching * Offer Price: $10,000 ... Ongoing access to vetted remote sales opportunities * Placement support with reputable, scaling ...

Axxys Technologies, Inc.

Support Specialist

Plano, TX · Remote

... ticket can be moved to the appropriate resources of the technical services team. The Support Specialist will work from the remote service board queue in the Axxys PSA system and work with the ...

Govcio LLC

Customer Support Analyst (Remote)

$110K - $130K/yr

This position will be fully remote located within the United States. Responsibilities * Serve as ... Manage ticket intake, triage, classification, and routing to appropriate technical teams. * Support ...

Curvion Blue

High Ticket Sales Closer - Remote

Boise, ID · Remote

$90K - $300K/yr

... support you; we provide all of that. If your current position is missing any one of those key ... Why High Ticket Closers LOVE WFS Group: * Fully location independent (remote position) * Set your ...

Curvion Blue

High Ticket Sales Closer - Remote

Miami, FL · Remote

$90K - $300K/yr

... support you; we provide all of that. If your current position is missing any one of those key ... Why High Ticket Closers LOVE WFS Group: * Fully location independent (remote position) * Set your ...

Curvion Blue

High Ticket Sales Closer - Remote

El Paso, TX · Remote

$90K - $300K/yr

... support you; we provide all of that. If your current position is missing any one of those key ... Why High Ticket Closers LOVE WFS Group: * Fully location independent (remote position) * Set your ...

Curvion Blue

High Ticket Sales Closer - Remote

Denver, CO · Remote

$90K - $300K/yr

... support you; we provide all of that. If your current position is missing any one of those key ... Why High Ticket Closers LOVE WFS Group: * Fully location independent (remote position) * Set your ...

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Remote Ticket Support information

See salary details

$12

$25

$42

How much do remote ticket support jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for remote ticket support in the United States is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the main challenges faced by Remote Ticket Support professionals, and how can they be managed effectively?

Remote Ticket Support professionals often face challenges such as managing high ticket volumes, resolving issues without direct physical access, and communicating clearly across digital channels. To handle these effectively, it's essential to prioritize tickets based on urgency, maintain thorough documentation, and leverage remote troubleshooting tools. Proactively collaborating with other departments and regularly updating customers on ticket status can also help ensure smooth resolution and a positive support experience.

What is a Remote Ticket Support job?

A Remote Ticket Support job involves assisting customers or clients with their inquiries, issues, or technical problems through a ticketing system, all while working from a remote location. Employees in this role typically receive requests via email, web forms, or specialized customer service platforms, and respond to these tickets in a timely and professional manner. They may troubleshoot problems, escalate issues to other departments, and ensure that each ticket is resolved to the customer's satisfaction. This position requires strong communication skills, technical proficiency, and the ability to work independently.

What are the key skills and qualifications needed to thrive as a Remote Ticket Support specialist, and why are they important?

To thrive as a Remote Ticket Support specialist, strong problem-solving abilities, technical troubleshooting skills, and familiarity with customer service principles are essential, typically supported by experience in help desk or IT support roles. Proficiency in ticketing systems like Zendesk, Freshdesk, or Jira Service Desk, as well as basic networking and software knowledge, is typically required. Exceptional communication, patience, and time management are standout soft skills for efficiently handling diverse customer inquiries remotely. These competencies ensure timely resolution of issues, high customer satisfaction, and effective remote collaboration within support teams.

What is the difference between Remote Ticket Support vs Remote Help Desk Technician?

AspectRemote Ticket SupportRemote Help Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+)Similar certifications, often including CompTIA A+ or Network+
Work EnvironmentPrimarily online ticketing systems, remote communication toolsRemote or on-site, handling tickets and direct user support
Industry UsageIT support, customer service, tech companiesIT support, tech services, corporate help desks
Common Search/ComparisonYesYes

Remote Ticket Support and Remote Help Desk Technician roles both involve providing technical assistance remotely. While they share similar credentials and work environments, Remote Ticket Support focuses mainly on managing support tickets through online systems, whereas Remote Help Desk Technicians often handle direct user issues and may work in broader IT support roles. Both are essential in tech industries and frequently compared by job seekers.

More about Remote Ticket Support jobs
What cities are hiring for Remote Ticket Support jobs? Cities with the most Remote Ticket Support job openings:
What are the most commonly searched types of Ticket Support jobs? The most popular types of Ticket Support jobs are:
What states have the most Remote Ticket Support jobs? States with the most job openings for Remote Ticket Support jobs include:
What job categories do people searching Remote Ticket Support jobs look for? The top searched job categories for Remote Ticket Support jobs are:
Remote Ticket Support jobs near you
Infographic showing various Remote Ticket Support job openings in the United States as of July 2026, with employment types broken down into 90% Full Time, 7% Part Time, and 3% Contract. Highlights an 40% Physical, 3% Hybrid, and 57% Remote job distribution, with an average salary of $52,061 per year, or $25 per hour.

Sr. Windows Engineer - MFA project - Remote in USA

Rootshell Enterprise Technologies, Inc.

Remote

Contractor

Posted 3 days ago

Job description

Our client is looking for a Sr. Windows Engineer to help with a SSO MFA project.
This engineer will help with the MFA work, specifically for Single Sign On (SSO) and MFA for ~170 applications.
We need a senior resource who can handle the complexity of the project, including the need for third-party projects for SSO and the number of environments involved.
Understanding of Active Directory, Azure AD, Entra ID.
AD Domain services such as Domain Controllers and DNS.
Need to have knowledge of Active Directory Federated Services and Azure AD connect.
For this specific project, need a SME well versed in SAML/OIDC, SSO and MFA using Microsoft's MFA authentication.
Bonus is having experience with Silverfort's Identify Security Platform and CrowdStrike Falcon Identity Protection.
-Interact with the other stakeholders and teams including security and app dev
-Ticket support

Apply