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Remote Ticket Support Jobs (NOW HIRING)

RIT Solutions, Inc.

Sr. Sharepoint Engineer

... remote • Governing experience - HalfPoint & E-Share • Strong SharePoint Architecture knowledge • Assist with Project and ticket support Qualifications : Required : • Strong relatable ...

Blue Mantis

IT EUX II Engineer - Remote US Only

Remote Description The EUX Engineer L2 position offers support to Managed Services contract clients, handling first-level ticket support and serving as the escalation point for more complex issues.

Rustman Agency

High Ticket Sales Closer

High Ticket Sales Closer Remote | 100% Commission | Pre-Qualified Leads | Uncapped Income About The ... Manage follow-up and support to ensure client satisfaction * Track your performance using CRM tools ...

Nomadic Closer

High Ticket Closer

Miami, FL · Remote

$150K - $200K/yr

Role: Remote High-Ticket Closer * Industry: Public Speaking / Coaching * Offer Price: $10,000 ... Ongoing access to vetted remote sales opportunities * Placement support with reputable, scaling ...

Axxys Technologies, Inc.

Support Specialist

Plano, TX · Remote

... ticket can be moved to the appropriate resources of the technical services team. The Support Specialist will work from the remote service board queue in the Axxys PSA system and work with the ...

Rustman Agency

High Ticket Sales Closer

Remote role with flexible hours and work-life freedom. Paid training and ongoing access to high ... Life and Health license or ability to get licensed quickly with our support. If you're ready to ...

Rustman Agency

High Ticket Sales Closer

Remote role with flexible hours and work-life freedom. Paid training and ongoing access to high ... Life and Health license or ability to get licensed quickly with our support. If you're ready to ...

Rustman Agency

High Ticket Sales Closer

Remote role with flexible hours and work-life freedom. Paid training and ongoing access to high ... Life and Health license or ability to get licensed quickly with our support. If you're ready to ...

OVME

Systems Support Lead (Remote)

Atlanta, GA · On-site +1

Systems Support Lead (Remote) Department: Product Employment Type: Full Time Location: Atlanta, GA ... Track ticket trends and recurring issues, flagging patterns that may indicate a larger system or ...

Rustman Agency

High Ticket Sales Closer

Remote role with flexible hours and work-life freedom. Paid training and ongoing access to high ... Life and Health license or ability to get licensed quickly with our support. If you're ready to ...

Rustman Agency

High Ticket Sales Closer

... Remote role with flexible hours and work-life freedom Paid training and ongoing access to high ... with our support If you're ready to turn your sales skills into a mission-driven career with ...

Curvion Blue

High Ticket Sales Closer - Remote

El Paso, TX · Remote

$90K - $300K/yr

... support you; we provide all of that. If your current position is missing any one of those key ... Why High Ticket Closers LOVE WFS Group: * Fully location independent (remote position) * Set your ...

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Remote Ticket Support information

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How much do remote ticket support jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for remote ticket support in the United States is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a remote ticket support?

A Remote Ticket Support job involves assisting customers or clients with their inquiries, issues, or technical problems through a ticketing system, all while working from a remote location. Employees in this role typically receive requests via email, web forms, or specialized customer service platforms, and respond to these tickets in a timely and professional manner. They may troubleshoot problems, escalate issues to other departments, and ensure that each ticket is resolved to the customer's satisfaction. This position requires strong communication skills, technical proficiency, and the ability to work independently.

What are the key skills and qualifications needed to thrive as a remote ticket support specialist, and why are they important?

To thrive as a Remote Ticket Support specialist, strong problem-solving abilities, technical troubleshooting skills, and familiarity with customer service principles are essential, typically supported by experience in help desk or IT support roles. Proficiency in ticketing systems like Zendesk, Freshdesk, or Jira Service Desk, as well as basic networking and software knowledge, is typically required. Exceptional communication, patience, and time management are standout soft skills for efficiently handling diverse customer inquiries remotely. These competencies ensure timely resolution of issues, high customer satisfaction, and effective remote collaboration within support teams.

What are the main challenges faced by remote ticket support professionals, and how can they be managed effectively?

Remote Ticket Support professionals often face challenges such as managing high ticket volumes, resolving issues without direct physical access, and communicating clearly across digital channels. To handle these effectively, it's essential to prioritize tickets based on urgency, maintain thorough documentation, and leverage remote troubleshooting tools. Proactively collaborating with other departments and regularly updating customers on ticket status can also help ensure smooth resolution and a positive support experience.

What is the difference between Remote Ticket Support vs Remote Help Desk Technician?

AspectRemote Ticket SupportRemote Help Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+)Similar certifications, often including CompTIA A+ or Network+
Work EnvironmentPrimarily online ticketing systems, remote communication toolsRemote or on-site, handling tickets and direct user support
Industry UsageIT support, customer service, tech companiesIT support, tech services, corporate help desks
Common Search/ComparisonYesYes

Remote Ticket Support and Remote Help Desk Technician roles both involve providing technical assistance remotely. While they share similar credentials and work environments, Remote Ticket Support focuses mainly on managing support tickets through online systems, whereas Remote Help Desk Technicians often handle direct user issues and may work in broader IT support roles. Both are essential in tech industries and frequently compared by job seekers.

More about Remote Ticket Support jobs

What cities are hiring for Remote Ticket Support jobs?

Cities with the most Remote Ticket Support job openings:

What are the most commonly searched types of Ticket Support jobs?

The most popular types of Ticket Support jobs are:

What states have the most Remote Ticket Support jobs?

States with the most job openings for Remote Ticket Support jobs include:

What job categories do people searching Remote Ticket Support jobs look for?

The top searched job categories for Remote Ticket Support jobs are:

Remote Ticket Support jobs near you
Infographic showing various Remote Ticket Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,061 per year, or $25 per hour.

Sr. Sharepoint Engineer

RIT Solutions, Inc.

Remote

Full-time

Re-posted 6 days ago

Job description

Job Summary:
RIT Solutions, Inc. is seeking a Sr. Sharepoint Engineer to support their team. The role involves leveraging strong SharePoint architecture knowledge and automation skills to assist with project and ticket support.
Responsibilities:
• Strong relatable personality with the ability to speak about technical details with the team and leadership.
• Strong automation skills with Power Automate, CoPilot and Claude (Very New). Understands how to create AI Agents.
• Some Dev experience is desirable.
• Onshore Role - 100% remote
• Governing experience - HalfPoint & E-Share
• Strong SharePoint Architecture knowledge
• Assist with Project and ticket support
Qualifications:
Required:
• Strong relatable personality with the ability to speak about technical details with the team and leadership.
• Strong automation skills with Power Automate, CoPilot and Claude (Very New). Understands how to create AI Agents.
• Some Dev experience is desirable.
• Governing experience - HalfPoint & E-Share
• Strong SharePoint Architecture knowledge
• Assist with Project and ticket support
Company:
Jobdiva Job Portal: https://www1.jobdiva.com/candidates/myjobs/searchjobsdone.jsp?a=xbjdnwgjodtga1y1im2g881fkkeiwd0775lbvq8yqgps8vb2q36w2vj1ga6xxork&compid=-1 Recruitment (contingency search and campus selection). Founded in 2019, the company is headquartered in Arlington, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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