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Remote Ticket Support Jobs in Atlanta, GA (NOW HIRING)

OVME

Systems Support Lead (Remote)

Atlanta, GA · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Systems Support Lead (Remote) Department: Product Employment Type: Full Time Location: Atlanta, GA ... Track ticket trends and recurring issues, flagging patterns that may indicate a larger system or ...

Curvion Blue

High Ticket Sales Closer - Remote

Atlanta, GA · Remote

$90K - $300K/yr

... support you; we provide all of that. If your current position is missing any one of those key ... Why High Ticket Closers LOVE WFS Group: * Fully location independent (remote position) * Set your ...

Sangoma

IT End User Support Manager - Remote US

Atlanta, GA · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

This is a remote US-based role supporting global teams. Candidates in Central or Eastern time zones ... Monitor support metrics, ticket trends, recurring incidents, and team performance to identify root ...

MacStadium

Technical Support Specialist

Atlanta, GA · On-site +1

$55K - $70K/yr

  • Medical

  • Retirement

  • PTO

We are a remote-first company with a global team. We value autonomy, curiosity, and a bias toward ... Triage and ticket lifecycle: Every support ticket has a clear owner, priority, and next action.

MacStadium

Technical Support Specialist

Atlanta, GA · Remote

$55K - $70K/yr

  • Medical

  • Retirement

  • PTO

We are a remote-first company with a global team. We value autonomy, curiosity, and a bias toward ... Triage and ticket lifecycle: Every support ticket has a clear owner, priority, and next action.

CNR Technologies

Senior Systems Engineer

Woodstock, GA · Remote

$80K - $110K/yr

  • Medical

  • PTO

Serve as a senior technical resource and escalation point for complex issues while also assisting with day-to-day support tasks and ticket overflow as needed. * Provide remote guidance and technical ...

CNR Technologies

Senior Systems Engineer

Woodstock, GA · Remote

$80K - $110K/yr

  • Medical

  • PTO

Serve as a senior technical resource and escalation point for complex issues while also assisting with day-to-day support tasks and ticket overflow as needed. * Provide remote guidance and technical ...

CNR Technologies

Senior Systems Engineer

Woodstock, GA · Remote

$80K - $110K/yr

  • Medical

  • PTO

Serve as a senior technical resource and escalation point for complex issues while also assisting with day-to-day support tasks and ticket overflow as needed. * Provide remote guidance and technical ...

Curvion Blue

Closer - REI

Atlanta, GA · Remote

$90K - $300K/yr

We're currently hiring High Ticket Closers to support our growing Real Estate Investing Education ... Remote Compensation Range: $90K - $300K

Applied Systems, Inc.

Manager, Customer Support

Atlanta, GA · On-site +1

$75K - $105K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Position Overview We're seeking a Manager to join our Customer Support team in a remote role ... Own escalation KPIs, ticket prioritization, and endtoend escalation management with Development

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All JobsTicket Support JobsRemote Ticket Support JobsRemote Ticket Support Jobs in Atlanta, GA

Remote Ticket Support information

See Atlanta, GA salary details

$12

$24

$40

How much do remote ticket support jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for remote ticket support in Atlanta, GA is $24.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $27.26 per hour, depending on experience, location, and employer.

What are the main challenges faced by remote ticket support professionals, and how can they be managed effectively?

Remote Ticket Support professionals often face challenges such as managing high ticket volumes, resolving issues without direct physical access, and communicating clearly across digital channels. To handle these effectively, it's essential to prioritize tickets based on urgency, maintain thorough documentation, and leverage remote troubleshooting tools. Proactively collaborating with other departments and regularly updating customers on ticket status can also help ensure smooth resolution and a positive support experience.

What is a remote ticket support?

A Remote Ticket Support job involves assisting customers or clients with their inquiries, issues, or technical problems through a ticketing system, all while working from a remote location. Employees in this role typically receive requests via email, web forms, or specialized customer service platforms, and respond to these tickets in a timely and professional manner. They may troubleshoot problems, escalate issues to other departments, and ensure that each ticket is resolved to the customer's satisfaction. This position requires strong communication skills, technical proficiency, and the ability to work independently.

What are the key skills and qualifications needed to thrive as a remote ticket support specialist, and why are they important?

To thrive as a Remote Ticket Support specialist, strong problem-solving abilities, technical troubleshooting skills, and familiarity with customer service principles are essential, typically supported by experience in help desk or IT support roles. Proficiency in ticketing systems like Zendesk, Freshdesk, or Jira Service Desk, as well as basic networking and software knowledge, is typically required. Exceptional communication, patience, and time management are standout soft skills for efficiently handling diverse customer inquiries remotely. These competencies ensure timely resolution of issues, high customer satisfaction, and effective remote collaboration within support teams.

What is the difference between Remote Ticket Support vs Remote Help Desk Technician?

AspectRemote Ticket SupportRemote Help Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+)Similar certifications, often including CompTIA A+ or Network+
Work EnvironmentPrimarily online ticketing systems, remote communication toolsRemote or on-site, handling tickets and direct user support
Industry UsageIT support, customer service, tech companiesIT support, tech services, corporate help desks
Common Search/ComparisonYesYes

Remote Ticket Support and Remote Help Desk Technician roles both involve providing technical assistance remotely. While they share similar credentials and work environments, Remote Ticket Support focuses mainly on managing support tickets through online systems, whereas Remote Help Desk Technicians often handle direct user issues and may work in broader IT support roles. Both are essential in tech industries and frequently compared by job seekers.

What are popular job titles related to Remote Ticket Support jobs in Atlanta, GA? For Remote Ticket Support jobs in Atlanta, GA, the most frequently searched job titles are:
What job categories do people searching Remote Ticket Support jobs in Atlanta, GA look for? The top searched job categories for Remote Ticket Support jobs in Atlanta, GA are:
What cities near Atlanta, GA are hiring for Remote Ticket Support jobs? Cities near Atlanta, GA with the most Remote Ticket Support job openings:
Remote Ticket Support jobs near you
Infographic showing various Remote Ticket Support job openings in Atlanta, GA as of August 2026, with employment types broken down into 94% Full Time, 3% Part Time, and 3% Nights. Highlights an 100% Remote job distribution, with an average salary of $50,065 per year, or $24.1 per hour.

Systems Support Lead (Remote)

OVME

Atlanta, GA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Systems Support Lead (Remote)
Department: Product
Employment Type: Full Time
Location: Atlanta, GA - Corporate Office
Description
OVME, pronounced "of me," is a retail medical aesthetic company that connects aspiring men and women with skilled healthcare providers in select cities nationwide. OVME combines an innovative, direct-to-consumer mobile platform with contemporary yet welcoming retail boutiques to deliver high-quality minimally invasive cosmetic services. Our team is composed of creative providers who provide solutions for skin health. We believe the needs of the medical aesthetics consumer have evolved beyond the industry landscape. We aim to create memorable experiences for all clients by thinking differently, instilling trust, approaching each conversation with generosity, and having fun in every appointment!
The Systems Support Lead is a hands-on, detail-oriented individual contributor who serves as the first line of technical support across OVME's studios and corporate teams. This role owns day-to-day troubleshooting for hardware, point-of-sale systems, and Zenoti configuration issues, and keeps the support ticket queue and invoicing process running smoothly. This is a junior-level role that partners closely with the Senior Enterprise Systems Administrator and Operations, escalating complex system builds and architecture decisions while independently resolving the day-to-day issues that keep studio teams up and running.
Key Responsibilities
1. Help Desk & Hardware Support
  • Serve as the primary point of contact for tech support requests from studios and corporate teams, resolving issues related to laptops, tablets, printers, and other hardware.
  • Configure and image laptops and other devices for new hires, ensuring correct software, security settings, and systems access are in place before day one.
  • Manage hardware recovery and access removal for departing team members, coordinating with IT and Operations on secure offboarding.
  • Troubleshoot connectivity, software, and device issues at the studio level, escalating to the Senior Enterprise Systems Administrator when a fix requires deeper system configuration.

2. POS & Zenoti Support
  • Troubleshoot day-to-day issues with point-of-sale hardware and software, ensuring studios can process transactions without disruption.
  • Support and resolve routine Zenoti configuration issues, including user access, appointment setup, and basic system errors reported by studio teams.
  • Partner with the Senior Enterprise Systems Administrator on more complex Zenoti configuration, pricing architecture, and platform changes, providing front-line context from studio-level issues.
  • Maintain working knowledge of Zenoti and POS system updates to proactively flag issues before they affect studio operations.

3. Ticketing & Invoice Support
  • Own the day-to-day help desk ticket queue, triaging, prioritizing, and resolving requests or routing them to the appropriate team.
  • Track ticket trends and recurring issues, flagging patterns that may indicate a larger system or training need.
  • Research and resolve invoice discrepancies related to technology vendors, POS systems, and Zenoti, coordinating with Finance and vendors as needed.
  • Maintain accurate documentation of common issues, resolutions, and standard troubleshooting steps to support consistency across studios.

4. Cross-Functional Support
  • Communicate clearly with non-technical studio and corporate stakeholders, translating technical issues and resolutions into plain language.
  • Support the rollout of new hardware, system updates, and process changes at the studio level, including basic training and troubleshooting guidance.
  • Partner with Operations, Finance, and the Senior Enterprise Systems Administrator to ensure technology issues are resolved quickly and communicated proactively.

Skills, Knowledge and Expertise
  • 1-3+ years of experience in technical/help desk support, IT, or systems administration, ideally within a multi-unit retail or healthcare environment.
  • Zenoti experience strongly preferred; experience with other POS, CRM, or scheduling platforms also considered.
  • Comfortable troubleshooting hardware (laptops, tablets, POS devices) and basic software/connectivity issues.
  • Experience managing a help desk ticket queue and prioritizing competing requests in a fast-moving environment.
  • Strong attention to detail, particularly when reviewing invoices or configuring system settings.
  • Clear communicator who can explain technical issues to non-technical team members with patience and clarity.
  • Proficient in Excel and standard collaboration tools; experience with ticketing systems (e.g., Zendesk, Freshdesk) a plus.

Work Hours
  • This is a fully remote role with standard working hours Monday through Friday.
  • Longer hours beyond a typical workday may be required at times to support studio operations and resolve time-sensitive technical issues.
  • Occasional weekend support may be needed based on business need.

Benefits
  • 15 Days Paid Time Off
  • 12 Paid Holidays
  • Medical, Dental, and Vision coverage
  • Short- and Long-Term Disability, AD&D, and Life Insurance 100% company-paid
  • 401k Employee Contribution
    • 401k Employer Match
  • Employee Assistance Program (EAP) Resource
  • Employee Service Allowance
  • 50% Employee Retail Discount
  • Friends and Family Discount
  • Team Member Referral Bonus
  • Wellhub membership

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