Remote Ticket Support Jobs in Atlanta, GA (NOW HIRING)

OB TITLE

Utility Locator Supervisor

COMPANY

eX2 Technology

LOCATION

Field work, 0% remote work, working from home is not an option

FSLA STATUS

Exempt

POSITION SUMMARY

eX² Technology is seeking a Utility Locator Supervisor skilled in  managing underground utility locating operations, overseeing field personnel, and enforcing safety compliance. to join our team. As a Utility Locator Supervisor, you will coordinate daily locate schedules, investigate utility damages, and interpret complex infrastructure maps. 

Our ideal candidate is dedicated to hard work, shows initiative when taking on new challenges and thrives in a team environment. 

In return, we offer competitive pay with an excellent benefit package including paid time off, company matching 401(k) plans and medical, dental, vision and life insurance options as well as professional development with career advancement opportunity in an innovative growth industry.

ROLES & RESPONSIBILITIES

•    Team Leadership:  Supervise, manage, and evaluate employees and makes decisions about hiring, and discipline of employees.

•    Operations & Compliance:  Ensure that all safety protocols and regulations are followed, coordinate scheduling, and provide training and support to the team.

•    Technical Oversight: Reviewing as-built engineering drawings, blueprints, and GIS mapping data to resolve high-complexity field identification issues. 

•    Network Integrity: Prevent catastrophic fiber cuts to maintain uninterrupted data and telecommunication services.

•    Complex Mapping: Interpret fiber network schematics, splice diagrams, and telecommunication GIS databases.

•    Equipment Mastery: Train staff on high-frequency electronic locators.

•    Damage Audits: Lead investigations when telecom lines are damaged, documenting evidence for liability claims. 

•    Locator Audits: Conduct audits on locators to identify mistakes and misunderstandings, and to identify locators that require additional training. 

•    Ticket Management:  Respond to dig ticket requests from contractor crews to locate, identify and mark existing client infrastructure and meet compliance with Company, State and Federal processes, procedures, rules, and regulations when not engaged in supervisor duties.

•    Schedule Requirements:  Assist with staffing needs by covering shift for team members during illness, vacations or other absences.  Must be available on an on-call basis 24 hours a day, 7 days a week to respond promptly to property damage, emergencies and other urgent operational needs.  Must be willing and able to work more than 40 hours per week, including weekends, evenings and holidays, as business needs require.    

JOB REQUIREMENTS

Education

•    Associate degree (A. A.) or equivalent from two-year College or technical school;  or 4 - 7 years equivalent combination of education and experience.

Experience

•    4 to 7 years of underground utility locating experience, alongside 1 to 3 years in a lead or supervisory capacity. 

Skills/Knowledge/Abilities

•    Experience with complex urban underground utility infrastructure.

•    Experience in serving as firm-client liaison.

•    Experience in reviewing design drawings created by others.

•    Experience in the use and basic maintenance of industry standard locating equipment.

•    Experience using basic communication and technical devices.

•    Deep familiarity with regional One-Call notification laws, damage investigation protocols, and electronic pipe/cable locating instruments. 

PHYSICAL REQUIREMENTS

Physical Demands

Capable of moving around on construction work sites, public streets, and parkways.  Capable of lifting up to 75lbs.  Ability to stand, walk, kneel, or sit for extended periods of time.  Hand-eye coordination necessary to operate computers and various measurement, locating and testing instruments.

OTHER REQUIREMENTS

Work Environment

Work safely outside in all weather conditions year-round.  Occasionally work in excavations areas and roadways.  Occasionally exposed to wet and/or humid conditions, fumes or airborne particles and vibration.  The noise level in the work environment is occasionally moderate to loud.

Language Skills

Communicates effectively in oral and written English technical language, both in interpreting requirements and providing reports and mentoring. 

Reasoning Ability

Ability to define problems, collect data, establish facts and draw valid conclusions.

Tools and Equipment

Must be capable of operating the following: 

•    Company-provided computer, including word processing and spreadsheet software

•    Company-provided vehicle

•    Phone, camera and GPS

•    Tape measure, wheel, various types of locating equipment, not including locating receiver/transmitter

Disclaimer

Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job Descriptions typically change over time as requirements and employee skill levels change. The employer retains the right to modify or assign other duties to this position.

Salary

About Vivacity 

Vivacity Infrastructure Group designs, develops and deploys comprehensive fiber optic, wireless and related network infrastructure using a variety of unique partnerships and business models designed to meet the strategic needs and economic goals of all project stakeholders. Vivacity has two operating divisions – eX² Technology and Vivacity Networks. Together, we are Transforming America’s Infrastructure – One Partnership at a Time™. Come join us! 

About eX² Technology 

eX² is a single source solution for those seeking to build, scale or future proof their communications infrastructure. eX² specializes in fiber design-build-maintain services and network asset commercialization to maximize customer revenue potential and accelerate broadband expansion throughout the nation.

We are comprised of technologists, business experts, engineers, construction professionals, project managers and marketing experts with a broad and diverse collection of disciplines and specialties. We deliver a robust offering of project services that are uniquely tailored to our clients’ telecom needs.

Vivacity Infrastructure Group is a proud Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.