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Ticket Support Jobs (NOW HIRING)

AEG

Ticket Operations Coordinator

Tampa, FL · On-site

Director of Revenue Classification: Part time, Hourly Job Summary The Ticket Operations Coordinator will support the day to day execution of ticket and box office operations for all events at the ...

The MASY Group

IT Specialist

Bethesda, MD · On-site

Your Responsibilities • Provide necessary software upgrades • Support customers with a wide range of duties to include email requests, ticket support, and hardware/software troubleshooting • ...

MORSE Corp

IT Helpdesk Specialist

Cambridge, MA · On-site

Provide Tier 1 and Tier 2 helpdesk ticket support for MacOS, Windows, and Linux environments. * Onboard and support new employees, including account setup and hardware/software configuration.

Cincinnati Reds

Ticket Taker

Cincinnati, OH · On-site

Non-Exempt Job Summary The Ticket Taker position supports Ball Park Operations by scanning tickets and checking their validity prior to guest entry. Ticket Takers will also direct guests during the ...

ASM Global

Ticket Seller

North Charleston, SC

THE ROLE The Ticket Seller is responsible for supporting the daily operations of the Ticket Office, including ticket sales, cash handling, and customer service for events at the venue. This role ...

AEG

Ticket Seller

North Charleston, SC · On-site

THE ROLE The Ticket Seller is responsible for supporting the daily operations of the Ticket Office, including ticket sales, cash handling, and customer service for events at the venue. This role ...

ASM Global

Ticket Seller

North Charleston, SC · On-site

THE ROLE The Ticket Seller is responsible for supporting the daily operations of the Ticket Office, including ticket sales, cash handling, and customer service for events at the venue. This role ...

Livenation

Ticket Seller

Santa Ana, CA · On-site

Balancing and reconciling daily/nightly ticket sales * Assist Manager/Supervisor in reconciliation ... New parent programs & support including caregiver leave and baby bonus, infertility support

AEG

Ticket Takers

Cincinnati, OH · On-site

Non-Exempt Job Summary The Ticket Taker position supports Ball Park Operations by scanning tickets and checking their validity prior to guest entry. Ticket Takers will also direct guests during the ...

Cincinnati Reds

Ticket Taker

Cincinnati, OH

Non-Exempt Job Summary The Ticket Taker position supports Ball Park Operations by scanning tickets and checking their validity prior to guest entry. Ticket Takers will also direct guests during the ...

Livenation

Ticket Seller

Phoenix, AZ · On-site

Balancing and reconciling daily/nightly ticket sales * Assist Manager/Supervisor in reconciliation ... Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 ...

MORSE Corp

IT Helpdesk Specialist

Cambridge, MA · On-site

Responsibilities : • Provide Tier 1 and Tier 2 helpdesk ticket support for MacOS, Windows, and Linux environments. • Onboard and support new employees, including account setup and hardware ...

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Ticket Support information

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$12

$25

$42

How much do ticket support jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for ticket support in the United States is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Ticket Support position, and why are they important?

To thrive as a Ticket Support professional, you need strong troubleshooting abilities, customer service skills, and a good understanding of technical concepts, often supported by experience in helpdesk or IT support roles. Familiarity with ticketing systems such as Zendesk, Jira, or Freshdesk, and sometimes ITIL certifications, is typically required. Excellent communication, patience, and problem-solving abilities help you resolve client issues efficiently and effectively. Mastery of these skills ensures prompt resolution of customer queries, leading to high satisfaction and seamless business operations.

What is a Ticket Support job?

A Ticket Support job involves assisting customers by responding to their inquiries, troubleshooting issues, and resolving concerns through a ticketing system. Support agents analyze problems, provide solutions, and escalate complex issues when necessary. This role requires strong communication skills, technical knowledge, and the ability to manage multiple customer requests efficiently.

What are the common challenges faced in a Ticket Support role and how can I overcome them?

Ticket Support professionals often encounter challenges such as managing a high volume of requests, handling complex or technical issues, and addressing frustrated customers. To navigate these effectively, it's important to stay organized, leverage the features of your ticketing platform to prioritize and track issues, and maintain clear, empathetic communication with users. Ongoing learning about the products or services you support can also help you troubleshoot more efficiently. Many teams provide regular training and collaborate closely, so don't hesitate to seek guidance or share knowledge. Building resilience and maintaining a helpful attitude are key to long-term success in this role.

More about Ticket Support jobs
What cities are hiring for Ticket Support jobs? Cities with the most Ticket Support job openings:
What are the most commonly searched types of Ticket Support jobs? The most popular types of Ticket Support jobs are:
What states have the most Ticket Support jobs? States with the most job openings for Ticket Support jobs include:
What job categories do people searching Ticket Support jobs look for? The top searched job categories for Ticket Support jobs are:
Ticket Support jobs near you
Infographic showing various Ticket Support job openings in the United States as of June 2026, with employment types broken down into 3% As Needed, 3% Full Time, 75% Part Time, 1% Temporary, and 18% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $52,061 per year, or $25 per hour.

Ticket Operations Coordinator

AEG

Tampa, FL • On-site

Part-time

Posted 5 days ago

Job description

Job Title: Ticket Operations Coordinator
Organization: Tampa Bay Sun FC
Reports To: Director of Revenue
Classification: Part time, Hourly
Job Summary
The Ticket Operations Coordinator will support the day to day execution of ticket and box office operations for all events at the club's sporting facility. This role works closely with senior ticket operations leadership to assist in building, maintaining, and optimizing ticketing processes within our CRM systems.
This position serves as a collaborative partner across departments and with external stakeholders, helping ensure smooth and efficient ticket operations. The ideal candidate is detail oriented, organized, and eager to contribute to the continued development of ticketing systems and processes.
Responsibilities
  • Assist with ticket operations processes including event setup, inventory management, order processing, payment plans, mobile ticket support, exchanges, and account updates
  • Support collaboration with internal teams and external partners on event logistics, sales initiatives, and execution
  • Work alongside SeatGeek and other ticketing partners to help troubleshoot system issues and support event builds and reporting
  • Assist the Finance team with event reconciliation and reporting needs
  • Support access control setup and maintenance for all events
  • Aid in the creation of forms, data capture processes, and system workflows
  • Assist in building and maintaining manifests, ticket plans, and event configurations
  • Help implement pricing, variable pricing structures, and related components
  • Support season ticket invoicing, renewals, and on sale processes for ticket products
  • Process and review ticket orders and membership accounts in coordination with sales and service teams
  • Assist with internal ticket requests and help manage complimentary ticket processes
  • Support payment plan tracking and account compliance efforts
  • Help execute special offers and third party ticketing integrations
  • Monitor ticket sales activity, inventory levels, and online functionality
  • Maintain and update reporting on a regular basis to track performance against sales goals
  • Assist with ticketing needs for soccer operations including player, staff, and league requests
  • Support matchday ticket operations, including assisting with box office staff and gameday execution
  • Assist with assembling reports for internal leadership and league requirements
  • Provide phone and customer support as needed
  • Attend home matches and related events as availability allows, including evenings, weekends, and holidays
  • Other duties as assigned

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Job Questions:
  1. What work experience do you have that you feel is most relevant to this position? Please briefly explain.

About AEG

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1992

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