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Ticket Support Jobs (NOW HIRING)

RIT Solutions

Digital Signage Product Support

Provide post go-live support (will provide ticket support for all user issues) * Post-installation configuration and support of Digital Signage display devices * Daily monitoring to ensure all ...

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ClinDCast LLC

Epic PB Analyst

Zionsville, IN

This role focuses on break/fix ticket support, customer satisfaction, and expertise in Epic PB and claims workflows. Must-Have Skills: 1+ year of experience with Epic Community Connect Professional ...

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OCI Global

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MacOS Support Specialist

San Jose, CA · On-site

$36 - $42/hr

Use of an IT service management for tracking ticket support cases. * Perform data transfers, macOS/iOS upgrades, troubleshoot email, Microsoft Office and Calendar issues. * Provide exceptional ...

Cincinnati Reds

Ticket Taker

Cincinnati, OH · On-site

Non-Exempt Job Summary The Ticket Taker position supports Ball Park Operations by scanning tickets and checking their validity prior to guest entry. Ticket Takers will also direct guests during the ...

ASM Global

Ticket Seller

North Charleston, SC

THE ROLE The Ticket Seller is responsible for supporting the daily operations of the Ticket Office, including ticket sales, cash handling, and customer service for events at the venue. This role ...

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Ticket Support information

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$12

$25

$42

How much do ticket support jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for ticket support in the United States is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Ticket Support position, and why are they important?

To thrive as a Ticket Support professional, you need strong troubleshooting abilities, customer service skills, and a good understanding of technical concepts, often supported by experience in helpdesk or IT support roles. Familiarity with ticketing systems such as Zendesk, Jira, or Freshdesk, and sometimes ITIL certifications, is typically required. Excellent communication, patience, and problem-solving abilities help you resolve client issues efficiently and effectively. Mastery of these skills ensures prompt resolution of customer queries, leading to high satisfaction and seamless business operations.

What is a Ticket Support job?

A Ticket Support job involves assisting customers by responding to their inquiries, troubleshooting issues, and resolving concerns through a ticketing system. Support agents analyze problems, provide solutions, and escalate complex issues when necessary. This role requires strong communication skills, technical knowledge, and the ability to manage multiple customer requests efficiently.

What are the common challenges faced in a Ticket Support role and how can I overcome them?

Ticket Support professionals often encounter challenges such as managing a high volume of requests, handling complex or technical issues, and addressing frustrated customers. To navigate these effectively, it's important to stay organized, leverage the features of your ticketing platform to prioritize and track issues, and maintain clear, empathetic communication with users. Ongoing learning about the products or services you support can also help you troubleshoot more efficiently. Many teams provide regular training and collaborate closely, so don't hesitate to seek guidance or share knowledge. Building resilience and maintaining a helpful attitude are key to long-term success in this role.

More about Ticket Support jobs
What cities are hiring for Ticket Support jobs? Cities with the most Ticket Support job openings:
What are the most commonly searched types of Ticket Support jobs? The most popular types of Ticket Support jobs are:
What states have the most Ticket Support jobs? States with the most job openings for Ticket Support jobs include:
What job categories do people searching Ticket Support jobs look for? The top searched job categories for Ticket Support jobs are:
Ticket Support jobs near you
Infographic showing various Ticket Support job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 12% Full Time, 4% Part Time, and 82% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,061 per year, or $25 per hour.
Systems Support Admin (Temporary, Part-time)

Systems Support Admin (Temporary, Part-time)

Sumitomo Electric Wiring Systems, Inc.

Bowling Green, KY

Part-time

Posted 7 days ago

Job description

BASIC PURPOSE:

The purpose of this temporary position is to provide additional operational and system support to the Web Development team during periods of increased workload and ongoing project activity. This role will assist with system testing, documentation, and help desk ticket support to help maintain system stability and support business users.

BASIC DUTIES AND RESPONSIBILITIES:

  • Support help desk operations by reviewing, assigning, updating, and resolving tickets as appropriate.
  • Perform ticket clean up and backlog maintenance to ensure accurate status tracking and documentation.
  • Assist with creating and maintaining system documentation, including SharePoint Online process and configuration documentation.
  • Assist with functional and regression testing of web applications, workflows, and system updates, including SharePoint Online and K2 environments.
  • Support administrative tasks such as SharePoint security group setup and maintenance under guidance.
  • Collaborate with developers and analysts to identify issues, validate fixes, and support ongoing system improvements.
  • Other duties as assigned.

POSITION REQUIREMENTS:

  • High School Diploma or GED required.
  • Strong communication skills, both written and verbal.
  • Technical proficiency with Microsoft 365 and SharePoint.
  • High level of attention to detail and willingness to follow documented processes.
  • General understanding of software applications, web systems, or IT environments preferred.

This is a temporary, part-time position.

**Interested Candidates Should Submit Cover Letter and Salary History When Applying.**
An Equal Opportunity Employer M/F/D/V

Employment Type: Part-Time

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