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Ticket Support Jobs (NOW HIRING)

PrideStaff

Chat and Ticket Support Specialist

Plano, TX · On-site

$20/hr

CHAT AND TICKET SUPPORT SPECIALIST Are you a customer service enthusiast with a knack for problem-solving and a passion for creating exceptional customer experiences? We're looking for a dedicated

RIT Solutions, Inc.

Sr. Sharepoint Engineer

Job Summary : RIT Solutions, Inc. is seeking a Sr. Sharepoint Engineer to support their team. The role involves leveraging strong SharePoint architecture knowledge and automation skills to assist

AEG

Ticket Operations Representative

TX · On-site

The Houston Texans are in a season of growth and are seeking an individual for the position of Ticket Operations Representative. Our Texans Teammate Habits: * Dedication to the team * Be adaptable *

Houston Astros, LLC

Ticket Operations Manager

Houston, TX · On-site

$60 - $90/hr

This position is primarily responsible for assisting in the day-to-day management of all ticketed events at Daikin Park. Additionally, this role will collaborate with Director on staff development,

Houston Astros

Ticket Operations Manager

Houston, TX · On-site

Department: Ticket Operations Supervisor: Director, Ticket Operations Classification: Full-time (Exempt) Summary/Objective This position is primarily responsible for assisting in the day-to-day

H star

Ticket Operations Manager

Houston, TX · On-site

Department: Ticket Operations Supervisor: Director, Ticket Operations Classification: Full-time (Exempt) Summary/Objective This position is primarily responsible for assisting in the day-to-day

AEG

Account Executive, Ticket Sales SEASONAL

Phoenix, AZ · On-site

$15.50/hr

Seasonal Position - October 2026 through March 2027 Hours: October 6th - December 31st - Approximately 25 hours per week January 2nd - End of March (Spring Training) - Approximately 30+ hours per

ClinDCast LLC

Epic PB Analyst

Zionsville, IN · On-site

Seeking a skilled Epic Community Connect Professional Billing Analyst to support affiliate offices with daily billing tasks, issue resolution, and customer service. This role focuses on break/fix

Zucchetti S.p.A.

Cloud Security Specialist

Lodi, CA · On-site

$80 - $120/hr

Per la nostra sede di Lodi siamo alla ricerca di una risorsa da inserire nel ruolo di Cloud Security Specialist. Il Team La risorsa verrĂ  inserita nel team della BU Cloud Business Services si

ASM Global

Ticket Seller

North Charleston, SC · On-site

POSITION: Ticket Seller DEPARTMENT: Ticket Office REPORTS TO: Ticket Office Supervisor FLSA STATUS: Non-Exempt (Hourly / Part-Time) LEGENDS & ASM GLOBAL Two powerhouse companies have joined forces to

ASM Global

Ticket Seller

Worcester, MA · On-site

$16.80/hr

LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front

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Ticket Support information

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How much do ticket support jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for ticket support in the United States is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a ticket support?

A Ticket Support job involves assisting customers by responding to their inquiries, troubleshooting issues, and resolving concerns through a ticketing system. Support agents analyze problems, provide solutions, and escalate complex issues when necessary. This role requires strong communication skills, technical knowledge, and the ability to manage multiple customer requests efficiently.

What are the key skills and qualifications needed to thrive in ticket support, and why are they important?

To thrive as a Ticket Support professional, you need strong troubleshooting abilities, customer service skills, and a good understanding of technical concepts, often supported by experience in helpdesk or IT support roles. Familiarity with ticketing systems such as Zendesk, Jira, or Freshdesk, and sometimes ITIL certifications, is typically required. Excellent communication, patience, and problem-solving abilities help you resolve client issues efficiently and effectively. Mastery of these skills ensures prompt resolution of customer queries, leading to high satisfaction and seamless business operations.

What are the common challenges faced in a ticket support role and how can I overcome them?

Ticket Support professionals often encounter challenges such as managing a high volume of requests, handling complex or technical issues, and addressing frustrated customers. To navigate these effectively, it's important to stay organized, leverage the features of your ticketing platform to prioritize and track issues, and maintain clear, empathetic communication with users. Ongoing learning about the products or services you support can also help you troubleshoot more efficiently. Many teams provide regular training and collaborate closely, so don't hesitate to seek guidance or share knowledge. Building resilience and maintaining a helpful attitude are key to long-term success in this role.

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Ticket Support jobs near you
Infographic showing various Ticket Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,061 per year, or $25 per hour.

Ticket Support Specialist

Firegang Dental Marketing

Remote

Full-time

Medical, Dental, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

About Firegang Dental Marketing
Firegang Dental Marketing is a digital marketing company headquartered in Spokane, Washington that has been in business for nearly 20 years. Our clients are primarily dentists, and our service packages include website design, paid ad management, SEO, analytics, copywriting, and more.
A successful Ticket Support Specialist at Firegang partners with cross-departmental teams to fulfill website ticket requests for a diverse portfolio of dental clients through Teamwork Desk. This role sits at the intersection of technical execution and client service, ensuring requests are completed accurately, efficiently, and on schedule. The ideal candidate brings administrator-level WordPress experience, takes initiative without waiting to be asked, and is eager to learn our proprietary WordPress framework and in-house plugin suite.
This is a full-time, remote position available to candidates located anywhere in the U.S. Standard hours are 8:00 a.m. to 5:00 p.m. in the applicant's time zone.
Responsibilities of a Ticket Support Specialist:
  • Fulfill website ticket requests for a diverse portfolio of dental clients through Teamwork Desk, completing work accurately and on schedule.
  • Add, edit, and remove page content in WordPress at an administrator level.
  • Upload, resize, and place images on live client websites, including alt text and accessibility best practices.
  • Activate, deactivate, and configure a range of WordPress plugins as ticket requests require.
  • Manage site environments in WP Engine, including restoring backups and pushing and pulling between development and production.
  • Partner with cross-departmental teams to clarify requests, confirm scope, and escalate issues that require development support.
  • Follow established internal file naming conventions and URL standards on every request.
  • Learn and apply Firegang's proprietary WordPress framework and in-house plugin suite.
  • Maintain accurate data within Teamwork Desk and complete assigned tickets by their due dates.

Requirements:
  • Administrator-level WordPress proficiency, with confidence adding, editing, and removing page content.
  • Experience uploading and placing images on live websites.
  • Working knowledge of HTML.
  • Basic Photoshop skills, particularly image resizing within file size constraints.
  • Familiarity with image alt text and accessibility best practices.
  • Ability to follow established internal file naming conventions.
  • Clear understanding of relative versus absolute URLs.
  • Comfortable activating, deactivating, and configuring a range of WordPress plugins.
  • Proven experience managing a high volume of support tickets.
  • Experience with WP Engine, including restoring backups and pushing and pulling between development and production environments.
  • A collaborative communicator who asks questions rather than guessing.

Bonus Points For:
  • Prior experience with Teamwork Desk or a comparable ticketing platform.
  • Familiarity with dental services and terminology.
  • Previous experience in a marketing agency environment.
  • Basic video editing skills.
  • Graphic design skills, including Figma.
  • Hands-on development experience.

Soft Skills:
  • Initiative: Takes ownership of the queue and moves work forward without waiting to be asked.
  • Communication: Asks good questions and confirms scope rather than guessing at intent.
  • Attention to Detail: Committed to producing high-quality, error-free work on live client websites.
  • Willingness to Learn: Eager to pick up proprietary tools, frameworks, and plugins.
  • Independence: Works effectively on their own in a remote, high-volume environment.
  • Teamwork: Collaborates well across departments to keep client requests moving.

Key Performance Indicators (KPIs):
  • Tickets resolved on time and error-free.
  • Ticket volume handled and queue turnaround time.
  • Data integrity maintained within internal systems (Teamwork Desk, Teamwork Projects).
  • Adherence to internal file naming, URL, and accessibility standards.

Benefits:
  • $50,000-$55,000
  • PPO Health Benefits (medical/dental)
  • 401K Option with matching
  • Generous PTO and Holiday Schedule
  • 100% Remote Work
  • Life, AD&D, Short- and Long-Term Disability Insurance

Equal Employment Opportunity
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

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