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Ticket Support Jobs in Remote, OR (NOW HIRING)

The Emissary Agency

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Shopify Senior Digital Marketing Expert ( 10+ Years Experience Req )

OR · On-site

$250K - $500K/yr

High-ticket sales environment with strong lead flow and fulfillment support About the Role We are seeking a highly experienced Senior Digital Marketing & Sales Closer with a minimum of 10 years of ...

Agfa

VP Client Services NA

OR · Remote

Manage the Support Services operationally via the following (not all inclusive): Proper implementation methodology, resolution times, MTTR, FCCR, ticket backlog, management of SLA compliance ...

AGFA

VP Client Services NA

OR · On-site +1

Manage the Support Services operationally via the following (not all inclusive): Proper implementation methodology, resolution times, MTTR, FCCR, ticket backlog, management of SLA compliance ...

All JobsTicket Support JobsTicket Support Jobs in Remote, OR

Ticket Support information

See Remote, OR salary details

$12

$25

$42

How much do ticket support jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for ticket support in Remote, OR is $25.00, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.32 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Ticket Support position, and why are they important?

To thrive as a Ticket Support professional, you need strong troubleshooting abilities, customer service skills, and a good understanding of technical concepts, often supported by experience in helpdesk or IT support roles. Familiarity with ticketing systems such as Zendesk, Jira, or Freshdesk, and sometimes ITIL certifications, is typically required. Excellent communication, patience, and problem-solving abilities help you resolve client issues efficiently and effectively. Mastery of these skills ensures prompt resolution of customer queries, leading to high satisfaction and seamless business operations.

What is a Ticket Support job?

A Ticket Support job involves assisting customers by responding to their inquiries, troubleshooting issues, and resolving concerns through a ticketing system. Support agents analyze problems, provide solutions, and escalate complex issues when necessary. This role requires strong communication skills, technical knowledge, and the ability to manage multiple customer requests efficiently.

What are the common challenges faced in a Ticket Support role and how can I overcome them?

Ticket Support professionals often encounter challenges such as managing a high volume of requests, handling complex or technical issues, and addressing frustrated customers. To navigate these effectively, it's important to stay organized, leverage the features of your ticketing platform to prioritize and track issues, and maintain clear, empathetic communication with users. Ongoing learning about the products or services you support can also help you troubleshoot more efficiently. Many teams provide regular training and collaborate closely, so don't hesitate to seek guidance or share knowledge. Building resilience and maintaining a helpful attitude are key to long-term success in this role.

What job categories do people searching Ticket Support jobs in Remote, OR look for? The top searched job categories for Ticket Support jobs in Remote, OR are:
Ticket Support jobs near you
Infographic showing various Ticket Support job openings in Remote, OR as of June 2026, with employment types broken down into 3% As Needed, 3% Full Time, 75% Part Time, 1% Temporary, and 18% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $52,010 per year, or $25 per hour.
Tier 1 IT Service Desk Support Specialist

Tier 1 IT Service Desk Support Specialist

iWorks Corporation

OR • On-site, Remote

$35K - $40K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Title: Tier 1 IT Service Desk Support Specialist
Location: Remote
*Please note that this position is not open to candidates located in WA, CA, NY, CO, ME, or AK
About iWorks:
iWorks Corporation, founded in 2005, is a leading provider of information technology and professional services to the federal government. We are a recognized leader in personnel security and vetting solutions, Agile, DevOps, DevSecOps, data analytics, and cloud solutions. Our continuous process improvement approach, combined with our business and technology expertise, results in innovative solutions.
We offer exceptional comprehensive benefits (Medical, Dental, Vision, Life and Disability); 401(k); Health and Wellness Benefits; and Paid Sick Time, Vacation Time, and Holiday Time. You're eligible for bonuses throughout the year as part of our incentive program for innovation, and business development. All employees are also considered for an annual raise, commensurate with performance and company commitment.
About this position:
iWorks Corporation is seeking a Tier 1 IT Service Desk Support Specialist to provide first-level technical support for end users. This role serves as the primary point of contact for technical assistance and focuses on responding to user issues, documenting incidents, troubleshooting common problems, and escalating issues when needed.
*This position is contingent upon contract award
Salary Range: $35,600 - $40,000 - commensurate with the candidate's skills, experience, location, and qualifications.
On a day-to-day basis, you will:
  1. Respond to user requests through phone, email, chat, or ticketing systems
  2. Log, categorize, prioritize, and track incidents and service requests in the ITSM system
  3. Troubleshoot common technical issues such as login problems, application errors, connectivity issues, and printer problems
  4. Provide basic troubleshooting guidance and support to end users
  5. Process user requests including password resets, access changes, software installations, and configuration support
  6. Escalate unresolved or complex issues to Tier 2 or Tier 3 support teams with proper documentation
  7. Maintain communication with users regarding ticket status and resolution
  8. Document incidents, troubleshooting steps, and resolutions within the ITSM tool
  9. Coordinate with Tier 0, Tier 2, and Tier 3 support teams to support service delivery
  10. Participate in training, feedback sessions, and process improvement activities
  11. Track recurring issues and support metrics for reporting purposes

Required Education/Qualifications:
  • Must possess an active Public Trust (or higher) at the time of application.
  • Experience providing customer support or technical support in a help desk or service desk environment
  • Ability to troubleshoot basic technical issues and follow established procedures
  • Experience using ticketing or IT Service Management (ITSM) systems
  • Strong communication and customer service skills
  • Ability to document issues and maintain accurate records
  • Ability to prioritize and manage multiple support requests

Preferred Qualifications:
  • Experience supporting end users in an IT support environment
  • Familiarity with incident tracking and escalation processes
  • Experience working with knowledge base articles or standard operating procedures
  • Experience supporting user accounts, password resets, or software installations

Please Note: We maintain an on-camera policy for all virtual company meetings to foster engagement and collaboration. Reasonable exceptions may be granted with prior approval from Human Resources and/or the applicable manager or client.
iWorks Corporation is an Equal Employment Opportunity/Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, Veteran status, sexual orientation, or other protected characteristic.
iWorks is committed to maintaining a safe and productive work environment for all employees and ensuring the security and well-being of our clients. As part of our standard hiring process, we may conduct background checks and drug screenings on potential candidates to assess their suitability for employment.

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