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Ticket Support Jobs in Alabama (NOW HIRING)

Lyons HR, LLC

Tier II Support Technician

Birmingham, AL · On-site

$20.25 - $27.75/hr

Ticket Management * Managing incoming service requests and support tickets through a ticketing system, ensuring timely resolution and proper documentation. * Escalation of tickets to a Senior ...

BendPak Inc

Aftersales Support Administrator

Theodore, AL · On-site

$15 - $18/hr

Monitor and manage support tickets in the 'Waiting on Customer' status, engaging with customers to obtain necessary information or actions to advance ticket resolution. Page Break * Oversee tickets ...

Smartfox Solutions

IT Support Specialist

Decatur, AL · On-site

$55K - $100K/yr

... ticket tracking and assigned project work · Stay current with system information, changes and updates · Prepare computer desktops, laptops, and servers for deployment · Level 1 Triage Support ...

Harris

$27.02/hr

Key Responsibilities Client Support & Ticket Management * Provide Level 1 & Level 2 support for client inquiries across global customers * Handle live calls, triage cases, and resolve technical ...

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Ticket Support information

See Alabama salary details

$11

$22

$38

How much do ticket support jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for ticket support in Alabama is $22.69, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $25.72 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Ticket Support position, and why are they important?

To thrive as a Ticket Support professional, you need strong troubleshooting abilities, customer service skills, and a good understanding of technical concepts, often supported by experience in helpdesk or IT support roles. Familiarity with ticketing systems such as Zendesk, Jira, or Freshdesk, and sometimes ITIL certifications, is typically required. Excellent communication, patience, and problem-solving abilities help you resolve client issues efficiently and effectively. Mastery of these skills ensures prompt resolution of customer queries, leading to high satisfaction and seamless business operations.

What is a Ticket Support job?

A Ticket Support job involves assisting customers by responding to their inquiries, troubleshooting issues, and resolving concerns through a ticketing system. Support agents analyze problems, provide solutions, and escalate complex issues when necessary. This role requires strong communication skills, technical knowledge, and the ability to manage multiple customer requests efficiently.

What are the common challenges faced in a Ticket Support role and how can I overcome them?

Ticket Support professionals often encounter challenges such as managing a high volume of requests, handling complex or technical issues, and addressing frustrated customers. To navigate these effectively, it's important to stay organized, leverage the features of your ticketing platform to prioritize and track issues, and maintain clear, empathetic communication with users. Ongoing learning about the products or services you support can also help you troubleshoot more efficiently. Many teams provide regular training and collaborate closely, so don't hesitate to seek guidance or share knowledge. Building resilience and maintaining a helpful attitude are key to long-term success in this role.

What are the most commonly searched types of Ticket Support jobs in Alabama? The most popular types of Ticket Support jobs in Alabama are:
What are popular job titles related to Ticket Support jobs in Alabama? For Ticket Support jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Ticket Support jobs in Alabama look for? The top searched job categories for Ticket Support jobs in Alabama are:
Ticket Support jobs near you
Infographic showing various Ticket Support job openings in Alabama as of July 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $47,188 per year, or $22.7 per hour.
Event Usher/ Ticket Taker-Coca-Cola Amphitheater

Event Usher/ Ticket Taker-Coca-Cola Amphitheater

Livenation

Birmingham, AL

Part-time

Posted 29 days ago

Live Nation rating

7.1

Company rating: 7.1 out of 10

Based on 142 frontline employees who took The Breakroom Quiz

12th of 51 rated entertainment

Job description

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

THE ROLE

Coca-Cola Amphitheater isseeking anUsher/Greeter/Ticket Taker.As an usher,greeteror ticket taker, you help to ensure safety, help tomaintainthe cleanliness of the venue and engage with guests toassistwith their needs before, during and after the show.

WHAT THIS ROLE WILL DO

  • Greet guests, scan guest tickets upon entry to the venue, answer guest questions,assistguests withlocatingtheirseatsandexaminestickets for entry to various seat levels around the venue during the event.

  • Assistwith keeping the venue safe,cleanand presentable to the guest.

  • Resolve guest complaints or problems.

  • Examine tickets or passes to verify authenticity.

  • Provide assistancetowithguests with special needs, such as helping with seat accommodations.

  • Show CARE byparticipatingin venue recycling efforts before, during and after the show.

  • Guide guests to exits or provide other instructions orassistancein case of emergency.

  • Mayassistin verifying staff credentials togenerally restrictedareas.

  • Show CARE byparticipatingin the venue's sustainability program which could include implementing programs that conserve resources/prevent waste such assorting waste and collecting recyclingand educating our fans about our efforts.

  • Partner with fellow band members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, pickingupandproperly storingevent equipment such as lawn chairs, barricade, Etc.

  • Assistpatrons by giving directions places inside or outside the venue.

  • Ensure guests are safely enjoying the show.

  • Additionaltasks as requested by management.

WHAT THIS PERSON WILL BRING

  • High School Diploma or equivalent preferred

  • At least 1+ year in a guest service role preferred

  • Excellent verbal, written and interpersonal communication skills

  • Acute sense of judgment,tactand diplomacy

  • Position requires constant walking, climbing stairs and occasional sitting,liftingand carrying 25 lbs.+

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic

information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.

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