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Ticket Support Jobs in Alabama (NOW HIRING)

Zolon Tech

Service Desk Support

Huntsville, AL · On-site

$19 - $25.75/hr

Provides ticket-based remote and deskside IT support for Redstone Arsenal customers. * Resolves hardware, software, and account incidents via the FBI ITSM platform. * Supports device re-imaging (15 ...

Smartfox Solutions

IT Support Specialist

Decatur, AL · On-site

$55K - $100K/yr

... ticket tracking and assigned project work · Stay current with system information, changes and updates · Prepare computer desktops, laptops, and servers for deployment · Level 1 Triage Support ...

3-GIS

Support Specialist II

Huntsville, AL · On-site +1

Support Specialist II Reports To: Manager, General Support Department: Product Support Summary ... Follow documented procedures for customer escalations and ticket processing, including product ...

Harriscomputer

$27.02/hr

Key Responsibilities Client Support & Ticket Management * Provide Level 1 & Level 2 support for client inquiries across global customers * Handle live calls, triage cases, and resolve technical ...

Harris

(Remote) Support Analyst

Hueytown, AL · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... ticket. * Develop a deep understanding of Cayenta applications and use that knowledge to ...

Harris

$27.02/hr

Key Responsibilities Client Support & Ticket Management * Provide Level 1 & Level 2 support for client inquiries across global customers * Handle live calls, triage cases, and resolve technical ...

Harris

(Remote) Support Analyst

Mobile, AL · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... ticket. * Develop a deep understanding of Cayenta applications and use that knowledge to ...

Harris

(Remote) Support Analyst

Mobile, AL · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... ticket. * Develop a deep understanding of Cayenta applications and use that knowledge to ...

Cayenta

(Remote) Support Analyst

Hueytown, AL · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... ticket. * Develop a deep understanding of Cayenta applications and use that knowledge to ...

Cayenta

(Remote) Support Analyst

Mobile, AL · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... ticket. * Develop a deep understanding of Cayenta applications and use that knowledge to ...

Harris

(Remote) Support Analyst

Hueytown, AL · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... ticket. * Develop a deep understanding of Cayenta applications and use that knowledge to ...

Creature

IT Support Specialist

Birmingham, AL

Core Accountabilities Daily Break-Fix & User Support Own the ticket queue. Respond to hardware, software, and connectivity issues with urgency. Troubleshoot at the root, document solutions, and close ...

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Ticket Support information

See Alabama salary details

$11

$22

$38

How much do ticket support jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for ticket support in Alabama is $22.69, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $25.72 per hour, depending on experience, location, and employer.

What is a ticket support?

A Ticket Support job involves assisting customers by responding to their inquiries, troubleshooting issues, and resolving concerns through a ticketing system. Support agents analyze problems, provide solutions, and escalate complex issues when necessary. This role requires strong communication skills, technical knowledge, and the ability to manage multiple customer requests efficiently.

What are the key skills and qualifications needed to thrive in ticket support, and why are they important?

To thrive as a Ticket Support professional, you need strong troubleshooting abilities, customer service skills, and a good understanding of technical concepts, often supported by experience in helpdesk or IT support roles. Familiarity with ticketing systems such as Zendesk, Jira, or Freshdesk, and sometimes ITIL certifications, is typically required. Excellent communication, patience, and problem-solving abilities help you resolve client issues efficiently and effectively. Mastery of these skills ensures prompt resolution of customer queries, leading to high satisfaction and seamless business operations.

What are the common challenges faced in a ticket support role and how can I overcome them?

Ticket Support professionals often encounter challenges such as managing a high volume of requests, handling complex or technical issues, and addressing frustrated customers. To navigate these effectively, it's important to stay organized, leverage the features of your ticketing platform to prioritize and track issues, and maintain clear, empathetic communication with users. Ongoing learning about the products or services you support can also help you troubleshoot more efficiently. Many teams provide regular training and collaborate closely, so don't hesitate to seek guidance or share knowledge. Building resilience and maintaining a helpful attitude are key to long-term success in this role.

What are the most commonly searched types of Ticket Support jobs in Alabama?

The most popular types of Ticket Support jobs in Alabama are:

What are popular job titles related to Ticket Support jobs in Alabama?

For Ticket Support jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Ticket Support jobs in Alabama look for?

The top searched job categories for Ticket Support jobs in Alabama are:

Ticket Support jobs near you
Infographic showing various Ticket Support job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 20% Part Time, and 7% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $47,188 per year, or $22.7 per hour.

Associate Service Desk Technician (Tier 1) - PAE Fires IT Support

Technology, Automation, and Management, Inc.

Huntsville, AL

$19.75 - $26.50/hr

Full-time

Re-posted 8 days ago

Job description

Pending Contract Award Position Responsibility Summary: Primary Function - Initial Contact & Triage (PWS 1.16.6.1, 1.16.6.3): Serves as the first point of contact for all user inquiries, performing initial triage, password resets, account unlocks, and routine troubleshooting. Ensures that standard, quick-resolution requests are addressed promptly to maintain consistent response times and customer satisfaction regardless of ticket workload fluctuations. Cross-Functional Equipment Support (PWS 1.16.6.4, 1.16.10.2 ):** Cross-trained in Equipment Support and Asset Management receiving/tracking

Logs and documents equipment moves, adds, and changes during user support interactions, capturing serial numbers and locations in real time as part of the ticket workflow. Provides direct backup capability to Desktop Support/Field Technicians during high-volume deployment periods. .

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