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Ticket Support Jobs in Alabama (NOW HIRING)

Lyons HR, LLC

Tier II Support Technician

Birmingham, AL · On-site

$20.25 - $27.75/hr

Ticket Management * Managing incoming service requests and support tickets through a ticketing system, ensuring timely resolution and proper documentation. * Escalation of tickets to a Senior ...

Fusion HCR

Tech Support Specialist

Birmingham, AL

Job Title: Tech Support Specialist Love solving puzzles, talking to people, and saving the day? We ... Ticket Lifecycle Management: Create, update, and manage service tickets within ConnectWise ...

BendPak

Aftersales Support Administrator

Theodore, AL · On-site

Monitor and manage support tickets in the 'Waiting on Customer' status, engaging with customers to obtain necessary information or actions to advance ticket resolution. Page Break * Oversee tickets ...

kgs

Service Desk Support Specialist

Huntsville, AL

The Service Desk Support specialist will operate within a state-of-the-art service desk environment ... Maintain accurate and detailed ticket information * Follow established UC, mission IT, and GITOC ...

kgs

Service Desk Support Specialist

Huntsville, AL

The Service Desk Support specialist will operate within a state-of-the-art service desk environment ... Maintain accurate and detailed ticket information * Follow established UC, mission IT, and GITOC ...

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Showing results 21-40

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Ticket Support information

See Alabama salary details

$11

$22

$38

How much do ticket support jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for ticket support in Alabama is $22.69, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $25.72 per hour, depending on experience, location, and employer.

What is a ticket support?

A Ticket Support job involves assisting customers by responding to their inquiries, troubleshooting issues, and resolving concerns through a ticketing system. Support agents analyze problems, provide solutions, and escalate complex issues when necessary. This role requires strong communication skills, technical knowledge, and the ability to manage multiple customer requests efficiently.

What are the key skills and qualifications needed to thrive in ticket support, and why are they important?

To thrive as a Ticket Support professional, you need strong troubleshooting abilities, customer service skills, and a good understanding of technical concepts, often supported by experience in helpdesk or IT support roles. Familiarity with ticketing systems such as Zendesk, Jira, or Freshdesk, and sometimes ITIL certifications, is typically required. Excellent communication, patience, and problem-solving abilities help you resolve client issues efficiently and effectively. Mastery of these skills ensures prompt resolution of customer queries, leading to high satisfaction and seamless business operations.

What are the common challenges faced in a ticket support role and how can I overcome them?

Ticket Support professionals often encounter challenges such as managing a high volume of requests, handling complex or technical issues, and addressing frustrated customers. To navigate these effectively, it's important to stay organized, leverage the features of your ticketing platform to prioritize and track issues, and maintain clear, empathetic communication with users. Ongoing learning about the products or services you support can also help you troubleshoot more efficiently. Many teams provide regular training and collaborate closely, so don't hesitate to seek guidance or share knowledge. Building resilience and maintaining a helpful attitude are key to long-term success in this role.

What are the most commonly searched types of Ticket Support jobs in Alabama?

The most popular types of Ticket Support jobs in Alabama are:

What are popular job titles related to Ticket Support jobs in Alabama?

For Ticket Support jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Ticket Support jobs in Alabama look for?

The top searched job categories for Ticket Support jobs in Alabama are:

Ticket Support jobs near you
Infographic showing various Ticket Support job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 20% Part Time, and 7% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $47,188 per year, or $22.7 per hour.

Event Ticket Operations Staff - Talladega Superspeedway

The National Association for Stock Car Auto Racing (NASCAR)

Talladega, AL • On-site

Part-time

Re-posted 22 days ago

Job description

TALLADEGA SUPERSPEEDWAY
Talladega Superspeedway was created as a palace of speed in 1969 by NASCAR founder Bill France, Sr., who coined it "the Greatest Race Track in the World." At a mammoth 2.66-miles with 33 degrees of banking in the turns, it is NASCAR's Most Competitive venue. The "Fun" track prides itself on being family friendly, especially with the introduction of the Talladega Garage Experience in 2019 where guests are immersed into motorsports like never before. The host of two major NASCAR weekends a year, the iconic ribbon of asphalt is easy accessible off I-20, located between Birmingham, AL, and Atlanta, GA.
Talladega Superspeedway has openings for part-time Ticket Operations Event Staff for NASCAR and other publicly ticketed events throughout the year. This is a temporary position working on-site at Talladega Superspeedway assisting with event parking. Event Ticketing Staff are often the first representatives to greet fans and must provide exceptional customer service.
POSITION RESPONSIBILITIES
Serve as a staff member working in one of our event ticket booths, providing exceptional customer service to all event patrons. Specific duties include, but are not limited to:
  • Selling tickets to all walk-up customers
  • Process cash payments
  • Serve as a staff member working in a ticket booth.
  • Develop a working knowledge of Talladega Superspeedway pricing, policies, procedures and general event information. As the first line for guest questions, Event Ticketing Staff must be able to answer questions or direct guests in the proper direction.
  • Direct vehicle traffic flow to proper areas.
  • Assist guests with questions regarding directions, information about the facility and parking assistance.
  • Assist with other duties assigned by management.

QUALIFICATIONS
  • Attention to detail and ability to provide a high level of customer service is required
  • Comfortable working in a fast paced, high energy environment
  • Event staffing or ticket sales experience preferred, but not required
  • Flexible schedule during the event
  • Previous cash handling experience preferred
  • Reliable transportation to and from Talladega Superspeedway

OTHER INFO
This is a part time, hourly position working only during major event weekends. Some shifts may begin as early as 5:00am; exact hours to be determined.
NASCAR weekends occur in April and October, with work mostly occurring Friday, Saturday and Sunday of those weekends.
Apply Now!
Learn more about this role and our team by applying at www.careers.nascar.com for consideration.
We are a company unlike any other. We want you to bring your experience, skills and passion to our close-knit, high-energy environment in which our employees thrive and where you can prosper. We know the key to our success is our employees and we offer highly competitive salaries, a solid benefits package focused on wellness, and opportunities for you to grow and develop both personally and professionally. It won't take you long to find out that you are on the right track here at NASCAR!
NASCAR is committed to fostering a diverse work environment where all employees feel valued and empowered. NASCAR is an Equal Opportunity Employer (EEO). We seek to attract and retain the best qualified people available. All qualified applicants will receive consideration for employment without regard to race, color, gender, gender identity and expression, age, national origin, disability, religion, sexual orientation, genetic information, pregnancy, veteran status or any basis that is protected by applicable law except where a bona fide occupational qualification exists.
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