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Ticket Support Jobs in Washington, DC (NOW HIRING)

Washington Nationals

Manager, Ticket Sales

Washington, DC · On-site

$63K - $83K/yr

Support career development initiatives while preparing high-performing staff for future leadership opportunities. * Execute the organization's new season ticket sales strategy to achieve departmental ...

Leidos

Change Ticket Coordinator

Washington, DC · On-site

$57K - $104K/yr

It will support process efficiency and compliance by leveraging AI-driven tools and standardized templates for consistent and accurate ticket management across the Navy Enterprise Network (NEN). Key ...

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Ticket Support information

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$14

$28

$47

How much do ticket support jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for ticket support in Washington, DC is $28.35, according to ZipRecruiter salary data. Most workers in this role earn between $21.78 and $32.12 per hour, depending on experience, location, and employer.

What is a ticket support?

A Ticket Support job involves assisting customers by responding to their inquiries, troubleshooting issues, and resolving concerns through a ticketing system. Support agents analyze problems, provide solutions, and escalate complex issues when necessary. This role requires strong communication skills, technical knowledge, and the ability to manage multiple customer requests efficiently.

What are the key skills and qualifications needed to thrive in ticket support, and why are they important?

To thrive as a Ticket Support professional, you need strong troubleshooting abilities, customer service skills, and a good understanding of technical concepts, often supported by experience in helpdesk or IT support roles. Familiarity with ticketing systems such as Zendesk, Jira, or Freshdesk, and sometimes ITIL certifications, is typically required. Excellent communication, patience, and problem-solving abilities help you resolve client issues efficiently and effectively. Mastery of these skills ensures prompt resolution of customer queries, leading to high satisfaction and seamless business operations.

What are the common challenges faced in a ticket support role and how can I overcome them?

Ticket Support professionals often encounter challenges such as managing a high volume of requests, handling complex or technical issues, and addressing frustrated customers. To navigate these effectively, it's important to stay organized, leverage the features of your ticketing platform to prioritize and track issues, and maintain clear, empathetic communication with users. Ongoing learning about the products or services you support can also help you troubleshoot more efficiently. Many teams provide regular training and collaborate closely, so don't hesitate to seek guidance or share knowledge. Building resilience and maintaining a helpful attitude are key to long-term success in this role.

What are the most commonly searched types of Ticket Support jobs in Washington, DC?

The most popular types of Ticket Support jobs in Washington, DC are:

What are popular job titles related to Ticket Support jobs in Washington, DC?

For Ticket Support jobs in Washington, DC, the most frequently searched job titles are:

What job categories do people searching Ticket Support jobs in Washington, DC look for?

The top searched job categories for Ticket Support jobs in Washington, DC are:

Ticket Support jobs near you
Infographic showing various Ticket Support job openings in Washington, DC as of August 2026, with employment types broken down into 83% Full Time, and 17% Contract. Highlights an 91% In-person, and 9% Remote job distribution, with an average salary of $58,964 per year, or $28.3 per hour.

MS Exchange Technical Lead

Mclean, VA • Remote

Discover Technologies
IT Services • 1 - 10 employees
Learn more about Discover Technologiesexternal

Full-time

Posted 3 days ago

New

Job description

Microsoft Exchange Technical Lead

Location: Remote position

  • Ability to present and lead meetings, oversee and peer review technical staff.

  • Exchange administrator with 3-5 years experience in maintaining, configuring, patching and upgrading on premise exchange components such as ESXi hosts and load balancers (Netscalers) and virtual windows servers running Exchange 2019, Web Application Proxy, Active Directory Federated Servers, Azure AD Connect, EMC SourceOne, and SQL.

  • Track and report mailbox usage data on a regular basis using PowerShell scripting.
  • Develop and update technical documentation including operations and maintenance procedures, standard operating procedures, design and configuration documentation.
  • Provide daily ticket support for customers on incidents and troubleshooting providing screen share support and detailed ticket journaling.
  • Provide daily ticket support for customer requests such as managing retention policies, SMTP relay requests, Mailbox restores, PST file imports, etc.
  • Review and resolve security vulnerabilities as reported by the ISSO.
  • Submit change requests for system changes and attend the Change Control Board meetings as needed
  • Review and analyze Microsoft Exchange enhancements and make recommendations on the impact.
  • Review application logs weekly to check for system anomalies and report them to management.
  • Provide subject matter expertise and integration support for system owners to connect applications to the mail system.
  • Provide afterhours on-call rotation support to monitor system logs and address any issues that may arise.
  • Manage SLA for system configuration changes, breaches, patch management, and critical security patches.
  • Must be able to obtain Public Trust clearance

Nice to have:

  • Hybrid environment experience
  • MS220 – Troubleshooting Microsoft Exchange Online Certification - Microsoft 365 Certified: Exchange Online Support Engineer Specialty - Certifications | Microsoft Learn

  • Bachelor's degree in Computer Science or equivalent

  • Tenant Administration experience is a plus (Microsoft Purview Compliance, Microsoft Defender, Entra (Azure AD)