ZipRecruiter

Log In

1

It Help Desk 1 Jobs (NOW HIRING)

Audit Tel

IT Help Desk

Cincinnati, OH · On-site

$38K - $45K/yr

We have supported our troops throughout the years and love working with veterans. IT Help Desk ... 1 to 2 Years Education Required College preferred or High School Job Status Full Time Benefits:

Ensign Services, Inc.

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE ... We take our core values of Celebration , Accountability , Passion for Learning , Love One Another ...

Ensign Services, Inc.

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE ... We take our core values of Celebration , Accountability , Passion for Learning , Love One Another ...

Ensign Services, Inc.

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Salary: $20.00 - $22.00 per hour, DOE with a $1 differential for hours worked at night. Position Type: Full-time position. Schedule: Monday - Friday from 2:00 PM to 10:30 PM Location:

Managed Staffing

IT Help Desk Technician

Norwich, CT · On-site

$23 - $25/hr

This role is ideal for candidates with IT Help Desk or technical support experience who enjoy problem-solving, customer service, and hands-on work. What You'll Do * Respond to printer service ...

Technologix

IT Help Desk - Part-Time

Ruston, LA · On-site

Your goals will be to build value for clients that will help protect the company's character and business. IT Help Desk Part-Time Technician Responsibilities * Serve as a professional and competent ...

Technologix

IT Help Desk - Part-Time

Ruston, LA

Your goals will be to build value for clients that will help protect the company's character and business. IT Help Desk - Part-Time Technician Responsibilities * Serve as a professional and competent ...

Texas Wesleyan University

IT Help Desk

Fort Worth, TX · On-site

Posting Details Position Information Job Title IT Help Desk Position Summary Needing a student employee who loves IT, solving problems, and serving others. You will get to work with Blackboard ...

Enterfusion

IT Help Desk Technician

Orlando, FL

$48K - $65K/yr

As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing ... Experience supporting at least one of the following: * AWS cloud services (S3, EC2, VPC) or ...

next page

Showing results 1-20

All JobsTechnology JobsDesktop Support JobsComputer Support Specialist JobsIt Help Desk 1 Jobs

It Help Desk 1 information

See salary details

$12

$23

$33

How much do it help desk 1 jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for it help desk 1 in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the roles and responsibilities of an IT Help Desk 1?

IT Help Desk 1 professionals are responsible for providing first-level technical support to end users. They troubleshoot basic hardware and software issues, assist with password resets, and help resolve connectivity problems. Their duties often include logging service requests, escalating more complex issues to higher support tiers, and ensuring users receive timely assistance. Additionally, they may guide users through basic troubleshooting steps and document solutions for common problems.

What are the key skills and qualifications needed to thrive as an IT Help Desk 1?

To thrive as an IT Help Desk 1, you need foundational knowledge of computer hardware, software troubleshooting, networking basics, and usually a relevant associate degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and basic operating system environments (Windows, macOS, Linux) is typically required. Strong customer service skills, clear communication, and patience help you resolve issues efficiently and support users effectively. These skills are crucial for providing timely technical assistance, minimizing downtime, and ensuring user satisfaction.

What are some common challenges faced by IT Help Desk 1 professionals, and how can they effectively manage them?

IT Help Desk 1 professionals often encounter challenges such as handling a high volume of support requests, resolving issues with limited information, and assisting users with varying technical abilities. To manage these challenges effectively, it's important to prioritize tickets based on urgency, maintain clear communication with users, and document solutions for recurring issues. Collaborating with team members and utilizing knowledge bases can also streamline problem-solving and ensure consistent support quality.

What is the difference between It Help Desk 1 vs It Help Desk Technician?

AspectIt Help Desk 1It Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, support centers, remoteHelp desk, support centers, remote
ResponsibilitiesBasic troubleshooting, ticket loggingAdvanced troubleshooting, user support

The main difference between It Help Desk 1 and It Help Desk Technician lies in experience and scope. It Help Desk 1 typically involves entry-level support tasks, while It Help Desk Technician may handle more complex issues. Both roles require similar certifications and work environments, but the Technician often has greater responsibilities and technical skills.

Is help desk a good entry-level IT job?

Help desk positions are common entry-level IT jobs that provide foundational experience in troubleshooting, customer service, and technical support. They often require basic knowledge of operating systems, hardware, and software, and may lead to more advanced IT roles with experience and additional certifications. These roles are suitable for individuals starting a career in IT and seeking to develop practical skills.
More about It Help Desk 1 jobs

What cities are hiring for It Help Desk 1 jobs?

Cities with the most It Help Desk 1 job openings:

What job categories do people searching It Help Desk 1 jobs look for?

The top searched job categories for It Help Desk 1 jobs are:

It Help Desk 1 jobs near you
Infographic showing various It Help Desk 1 job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

IT Help Desk

Audit Tel

Cincinnati, OH • On-site

$38K - $45K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Job description

Why Us?
Inverse Technology Solutions was founded in 2010, but we have been in the IT industry for over 30 years. We are a fast-growing company that provides IT services for Nationwide Businesses and Fortune 500 Companies. We stand by our service and products, and we are looking for a Help Desk Technician that has the same quality standards and takes pride in their work. We fully train our Help Desk employees on various IT devices and systems that other companies don't support. Our techs gain experience in Networking, Cabling, Access Control, Computer/Phone Support, and IP Camera systems to make them a well-rounded IT professional.
We offer great starting salaries, retirement plans, health benefits, and bonuses.
Inverse started as a small family business and has grown into a major player in the IT world. Our employees are a team and party of the family.
We have supported our troops throughout the years and love working with veterans.
IT Help Desk Technician
Inverse Technology Solutions (InverseTech.com) is seeking a IT Help Desk Support Technician full time in Cincinnati OH. The candidate will open support tickets from clients, properly identify and assign tickets to the correct group. Tickets to be worked by the candidate will include IT Voice and Data Infrastructure, E-Call Systems, and Wireless support. This position requires some experience but motivation and the willingness to learn and go above and beyond are determining factors as well.
Skills and Qualifications
• Candidates should have previous experience working in Help Desk Support or IT Support.
• The candidate should be process-driven, have an excellent attention to detail and be creative in finding solutions to new challenges
• Have the ability to handle multiple projects simultaneously and under tight deadlines
• Strong communications skills to effectively communicate technical information to non-technical customers
• Experience in troubleshooting technical issues within telecommunications networks preferred
• Vendor Management skills
• Experience with ticketing systems
• Must be able to work in a fast paced environment with minimal supervision
• Must have outstanding customer service and teamwork skills
• Excellent written and verbal communications skills required
• Strong analytical ability
• After hours / On Call support is required
Career Level Required
Experienced (Non-Manager)
Experience Required
1 to 2 Years
Education Required
College preferred or High School
Job Status
Full Time
Benefits:
  • Dental Insurance
  • Health Insurance
  • Vision Insurance
  • Paid Time Off
  • Retirement Plan
  • Work From Home Days Provided

Schedule:
  • 8 hour shift
  • Monday to Friday
  • On-Call Rotation

Supplemental pay types:
  • Quarterly Bonuses and Quarterly Pay Increase

Starting Salary Range: $38,500 to $45,000

Apply