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It Help Desk 1 Jobs (NOW HIRING)

Amrize

IT Help Desk

Franklin, IN

$18.22 - $24.62/hr

We're seeking a IT Help Desk who's ready to be part of our mission to manufacture and deliver ... IT Required Work Experience: 1-2 Years Travel Requirements: N/A Additional Requirements:

New

iVenture Solutions

IT Help Desk Technician

Tampa, FL · On-site

$37K - $50K/yr

IT Help Desk Technician Department: Orion Employment Type: Full Time Location: Tampa, FL ... Minimum of 1 year experience working in a 50+ user Windows desktop/server environment * Well ...

Ensign Services, Inc.

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE ... We take our core values of Celebration , Accountability , Passion for Learning , Love One Another ...

Mendocino Farms

IT HELP DESK TECHNICIAN

El Segundo, CA · On-site +1

$50K - $68K/yr

Qualifications & Skills Must-Haves: * 1-2 years of IT support/help desk experience (ideally in a restaurant, hospitality, retail or multi-site environment). * Strong troubleshooting skills with ...

Technologix

IT Help Desk - Part-Time

Ruston, LA · On-site

Your goals will be to build value for clients that will help protect the company's character and business. IT Help Desk Part-Time Technician Responsibilities * Serve as a professional and competent ...

Technologix

IT Help Desk - Part-Time

Ruston, LA

Your goals will be to build value for clients that will help protect the company's character and business. IT Help Desk - Part-Time Technician Responsibilities * Serve as a professional and competent ...

Ensign Services

IT Help Desk

Salt Lake City, UT

$20 - $22/hr

IT Help Desk Salary: $20.00 - $22.00 per hour, DOE with a $1 differential for hours worked at night. Position Type: Full-time position. Schedule: Monday - Friday from 2:00 PM to 10:30 PM Location:

BC Tech Pro

IT Help Desk

Huntsville, AL

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

BC Tech Pro

IT Help Desk

Plymouth, MN

$23/hr

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

BC Tech Pro

IT Help Desk

Plymouth, MN

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

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All JobsIt Help Desk 1 Jobs

It Help Desk 1 information

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How much do it help desk 1 jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for it help desk 1 in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk 1?

To thrive as an IT Help Desk 1, you need foundational knowledge of computer hardware, software troubleshooting, networking basics, and usually a relevant associate degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and basic operating system environments (Windows, macOS, Linux) is typically required. Strong customer service skills, clear communication, and patience help you resolve issues efficiently and support users effectively. These skills are crucial for providing timely technical assistance, minimizing downtime, and ensuring user satisfaction.

What are some common challenges faced by IT Help Desk 1 professionals, and how can they effectively manage them?

IT Help Desk 1 professionals often encounter challenges such as handling a high volume of support requests, resolving issues with limited information, and assisting users with varying technical abilities. To manage these challenges effectively, it's important to prioritize tickets based on urgency, maintain clear communication with users, and document solutions for recurring issues. Collaborating with team members and utilizing knowledge bases can also streamline problem-solving and ensure consistent support quality.

What is the difference between It Help Desk 1 vs It Help Desk Technician?

AspectIt Help Desk 1It Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, support centers, remoteHelp desk, support centers, remote
ResponsibilitiesBasic troubleshooting, ticket loggingAdvanced troubleshooting, user support

The main difference between It Help Desk 1 and It Help Desk Technician lies in experience and scope. It Help Desk 1 typically involves entry-level support tasks, while It Help Desk Technician may handle more complex issues. Both roles require similar certifications and work environments, but the Technician often has greater responsibilities and technical skills.

What are the roles and responsibilities of an IT Help Desk 1?

IT Help Desk 1 professionals are responsible for providing first-level technical support to end users. They troubleshoot basic hardware and software issues, assist with password resets, and help resolve connectivity problems. Their duties often include logging service requests, escalating more complex issues to higher support tiers, and ensuring users receive timely assistance. Additionally, they may guide users through basic troubleshooting steps and document solutions for common problems.
More about It Help Desk 1 jobs
What cities are hiring for It Help Desk 1 jobs? Cities with the most It Help Desk 1 job openings:
What job categories do people searching It Help Desk 1 jobs look for? The top searched job categories for It Help Desk 1 jobs are:
It Help Desk 1 jobs near you
Infographic showing various It Help Desk 1 job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

IT Help Desk

Amrize

Franklin, IN

$18.22 - $24.62/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

Join the Malarkey team, innovators in roofing technology with pioneering rubberized asphalt shingles designed for superior durability and sustainability. At Malarkey, we take pride in our most important asset - our employees.

We're seeking a IT Help Desk who's ready to be part of our mission to manufacture and deliver innovative, performance-driven building products with unmatched service and integrity. Our focus is creating longer-lasting, environmentally responsible roofing solutions that can withstand all weather conditions.

Job Title: IT Help Desk   |   Req ID: 17552   |   HR Contact: Jonathan Stone   |   Location: Building Envelope - Franklin, IN

ABOUT THE ROLE

The Information Technology (IT) Helpdesk Technician provides technical and troubleshooting assistance related to computer hardware and software, mobile devices, and other tech tools impacting Plant Production, Logistics, and IT Services.

WHAT YOU'LL ACCOMPLISH

 

  • Responsible for adherence to company policies, including safety and the use of personal protective equipment.
  • Responsible for adherence to the company's Acceptable Use and Information Security Policies.
  • Utilizes helpdesk ticketing software to monitor IT helpdesk requests and responds quickly and effectively.
  • Monitors IT helpdesk requests and responds quickly and effectively.
  • Collaborates with the Managed Service Provider (MSP) under contract with Malarkey Roofing.
  • Works with software and telecommunications vendors to resolve on-site provider issues.
  • Collaborates with IT Dept to resolve broader software and networking issues affecting the local area network and employees.
  • Assists the IT Department and Human Resources with onboarding new employees and employee separation tasks.
  • Assists with maintaining and developing core best practices.
  • Assists with managing hardware and peripheral device inventory levels at the local site.
  • Demonstrate a commitment to communicating, improving, and adhering to health, safety, and environmental policies in all work     environments and areas. Promote a culture of safety and exhibit these behaviors.

 

 

WHAT WE'RE LOOKING FOR

Education: An associate degree or higher in an IT-related discipline is required

Field of Study Preferred: IT

Required Work Experience: 1-2 Years

Travel Requirements: N/A

Additional Requirements:

  • Successful candidates must adhere to all safety protocols and proper use of Amrize-approved Personal Protection Equipment (PPE), including but not limited to respirators. Employees who are required to wear respirators must be clean-shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.

WHAT WE OFFER

  • Competitive wage: $18.22-$24.62/hr
  •    Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings
  • Employee Stock Purchase Plan 
  • Medical, Dental, Disability, and Life Insurance
  • Holistic Health & Well-being programs
  • Flexible Spending Accounts (FSAs) for health and dependent care
  • Vision and other Voluntary benefits and discounts
  • Paid time off & paid holidays
  • Paid Parental Leave (maternity & paternity)

 

#MALARKEY

Amrize is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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