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It Help Desk 1 Jobs (NOW HIRING)

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

Lead, coach, and develop the global IT Help Desk team. * Conduct one-on-one meetings, coaching sessions, and annual performance evaluations. * Establish goals and professional development plans.

Kimley-Horn

IT Help Desk Professional

Alpharetta, GA · On-site

Overview Kimley-Horn is looking for an IT Help Desk professional to join our Alpharetta, Georgia ... Systems with 1-3 years of experience Strong troubleshooting skills for hardware, software ...

SitelogIQ

IT Help Desk Specialist

Sacramento, CA · On-site

Associate's degree in Information Technology, Computer Science, or a related field is typically required. * 1 to 2 years of help desk, desktop support, technical support, or related experience.

SitelogIQ

IT Help Desk Specialist

Sacramento, CA

Associate's degree in Information Technology, Computer Science, or a related field is typically required. * 1 to 2 years of help desk, desktop support, technical support, or related experience.

SitelogIQ

IT Help Desk Specialist

Sacramento, CA · On-site

Associate's degree in Information Technology, Computer Science, or a related field is typically required. * 1 to 2 years of help desk, desktop support, technical support, or related experience.

Son

Information Technology Help Desk Analyst

Lincoln, NE · On-site

$73K/yr

JR2026-00028225 Information Technology Help Desk Analyst (Open) Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed): 08-12-2026 This position will work ...

Bohme

IT Help Desk Lead

Draper, UT · On-site

Evaluate and implement help desk tools, automation, and self-service capabilities What You Bring * 5+ years of IT support experience, with at least 1-2 years in a lead or supervisory role * Strong ...

IntelliPro Group Inc.

IT Help Desk

Fife, WA · On-site

Maintain IT asset inventory, equipment tracking, and spare parts management. * Coordinate vendor repairs, maintenance activities, and hardware replacements. * Support operational technology needs ...

Ace Electric

IT Help Desk Technician I

Plain City, OH · On-site

The IT Help Desk Technician I will serve as the first point of contact for help desk tickets with ... Minimum of 1 year of experience in Information Technology or equivalent combination of education ...

IntelliPro Group Inc.

IT Help Desk

Fife, WA · On-site

$28 - $30/hr

Maintain IT asset inventory, equipment tracking, and spare parts management. * Coordinate vendor repairs, maintenance activities, and hardware replacements. * Support operational technology needs ...

IntelliPro Group Inc.

IT Help Desk

Loveland, CO · On-site

$28/hr

Maintain IT asset inventory, equipment tracking, and spare parts management. * Coordinate vendor repairs, maintenance activities, and hardware replacements. * Support operational technology needs ...

Ace Electric

IT Help Desk Technician I

Plain City, OH · On-site

The IT Help Desk Technician I will serve as the first point of contact for help desk tickets with ... Minimum of 1 year of experience in Information Technology or equivalent combination of education ...

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All JobsIt Help Desk 1 Jobs

It Help Desk 1 information

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$12

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How much do it help desk 1 jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for it help desk 1 in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk 1?

To thrive as an IT Help Desk 1, you need foundational knowledge of computer hardware, software troubleshooting, networking basics, and usually a relevant associate degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and basic operating system environments (Windows, macOS, Linux) is typically required. Strong customer service skills, clear communication, and patience help you resolve issues efficiently and support users effectively. These skills are crucial for providing timely technical assistance, minimizing downtime, and ensuring user satisfaction.

What are some common challenges faced by IT Help Desk 1 professionals, and how can they effectively manage them?

IT Help Desk 1 professionals often encounter challenges such as handling a high volume of support requests, resolving issues with limited information, and assisting users with varying technical abilities. To manage these challenges effectively, it's important to prioritize tickets based on urgency, maintain clear communication with users, and document solutions for recurring issues. Collaborating with team members and utilizing knowledge bases can also streamline problem-solving and ensure consistent support quality.

What is the difference between It Help Desk 1 vs It Help Desk Technician?

AspectIt Help Desk 1It Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, support centers, remoteHelp desk, support centers, remote
ResponsibilitiesBasic troubleshooting, ticket loggingAdvanced troubleshooting, user support

The main difference between It Help Desk 1 and It Help Desk Technician lies in experience and scope. It Help Desk 1 typically involves entry-level support tasks, while It Help Desk Technician may handle more complex issues. Both roles require similar certifications and work environments, but the Technician often has greater responsibilities and technical skills.

What are the roles and responsibilities of an IT Help Desk 1?

IT Help Desk 1 professionals are responsible for providing first-level technical support to end users. They troubleshoot basic hardware and software issues, assist with password resets, and help resolve connectivity problems. Their duties often include logging service requests, escalating more complex issues to higher support tiers, and ensuring users receive timely assistance. Additionally, they may guide users through basic troubleshooting steps and document solutions for common problems.
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What cities are hiring for It Help Desk 1 jobs? Cities with the most It Help Desk 1 job openings:
What job categories do people searching It Help Desk 1 jobs look for? The top searched job categories for It Help Desk 1 jobs are:
It Help Desk 1 jobs near you
Infographic showing various It Help Desk 1 job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

IT Help Desk Student Technician

Mercer University

Macon, GA • On-site

$10/hr

Full-time

Re-posted 17 days ago

Mercer University rating

7.8

Company rating: 7.8 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

228th of 616 rated colleges and universities

Job description

Application Instructions:
Active Student Employees: If you are a current Student Employee or have previously worked in a student position, you must apply from your existing Workday account. Do not apply from the external careers website. Log in to Workday and type Find Jobs in the search. Locate the position and click Apply.
External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page.
IMPORTANT: Please review the job posting and fully complete all sections of the application. You will not be able to modify your application after you submit it.
Job Family:
Student Work Study
Department:
Information Technology
Supervisor:
Benjamin Smith
Job Title:
IT Help Desk Student Technician
Job Description:
Join our IT Client Support Services team to provide technical assistance to faculty, staff, students, and administrators at Mercer University. Your responsibilities include helping users with tech issues, maintaining records of reported problems, and supporting computer hardware and software. Strong communication, customer service, and tech skills are essential. Gain valuable experience in IT support and make a positive impact on our university community. Apply now and be part of our tech-savvy team!
Requirements:
  • Strong analytical and problem-solving skills
  • Excellent written and verbal communication skills with the ability to support faculty, staff, and students who have a wide range of technical proficiency
  • Complete a in person panel interview
  • Submission of a one-page resume upon request - Cover letter is not required

Desirable Qualifications:
  • Previous experience in providing technical support or IT help desk assistance
  • Previous experience in a call center or customer service environment
  • Familiarity with Windows, MacOS, Linux, Microsoft Office
  • Enthusiasm for technology and staying up-to-date with industry trends
  • Willingness to take initiative and propose innovative solutions
  • Problem-solving skills and the ability to remain calm under pressure
  • Ability to work collaboratively in a team environment

Pay Rate: $10 per Hour
Scheduled Hours:
16
Start Date:
08/18/2026
End Date:
05/7/2027

What Mercer University employees say

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