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It Help Desk 1 Jobs (NOW HIRING)

Envision Radiology

IT Help Desk Tier 1

Colorado Springs, CO · On-site

$21.76 - $26.22/hr

Envision Radiology is looking for an IT Help Desk Tier 1 to join our team in Colorado Springs, CO Monday - Friday 8:00 am - 5:00 pm| Position Pay Range: $21.76 - $26.22| Located on-site in Colorado ...

eMazzanti Technologies

IT Help Desk

Hoboken, NJ · On-site

eMazzanti Technologies a leading provider of IT Services is looking to add to our eCare Managed Services team to provider level 1 and level 2 help desk support to expanding client base. We're ...

360X Staffing

IT Help Desk

Phoenix, AZ · On-site

$18 - $23/hr

Level 1 Help Desk Support Technician (East Coast Support) Location: Phoenix, AZ (Fully onsite to ... Formal technical training program completion (such as an IT support boot camp or vocational ...

Flash

IT Help Desk Technician

Austin, TX · On-site

$20 - $25/hr

Join our Flash Team as an IT Help Desk Technician! Join Flash as a part-time IT Help Desk Technician and become an essential part of our internal success! You'll work alongside a supportive group of ...

Celsius

IT Help Desk Technician

Boca Raton, FL · On-site

Celsius is hiring for this position in our Boca Raton, FL. IT Help Desk Technician Department: IT ... AS or BS Degree - Computer Information Management or combination of education/experience. * 1 Year ...

Qcells

IT Help Desk Lead

Irvine, CA · On-site +1

$106K - $117K/yr

Own Tier 1 ticketing and desktop support for all U.S. offices, including remote IT support ... IT help desk / desktop support, including Tier 1-2 ticketing and deskside support * Bachelor ...

MV Transportation

IT Help Desk Support

Kent, WA

The IT Help Desk Support is responsible for handling various technology issues related to a transit ... Support of analog, Digital, or VOIP telephone System, T-1, fax and DSL lines. * Responsible for ...

Press-One Customer Care

IT Help Desk

Fort Collins, CO · On-site

$19 - $20/hr

You will help troubleshoot and resolve client hardware, software, and network issues reported via ... IT operations and user satisfaction. Shift is Monday through Friday, 4:00 AM to 12:30 PM.

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All JobsIt Help Desk 1 Jobs

It Help Desk 1 information

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How much do it help desk 1 jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for it help desk 1 in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk 1?

To thrive as an IT Help Desk 1, you need foundational knowledge of computer hardware, software troubleshooting, networking basics, and usually a relevant associate degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and basic operating system environments (Windows, macOS, Linux) is typically required. Strong customer service skills, clear communication, and patience help you resolve issues efficiently and support users effectively. These skills are crucial for providing timely technical assistance, minimizing downtime, and ensuring user satisfaction.

What are some common challenges faced by IT Help Desk 1 professionals, and how can they effectively manage them?

IT Help Desk 1 professionals often encounter challenges such as handling a high volume of support requests, resolving issues with limited information, and assisting users with varying technical abilities. To manage these challenges effectively, it's important to prioritize tickets based on urgency, maintain clear communication with users, and document solutions for recurring issues. Collaborating with team members and utilizing knowledge bases can also streamline problem-solving and ensure consistent support quality.

What is the difference between It Help Desk 1 vs It Help Desk Technician?

AspectIt Help Desk 1It Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, support centers, remoteHelp desk, support centers, remote
ResponsibilitiesBasic troubleshooting, ticket loggingAdvanced troubleshooting, user support

The main difference between It Help Desk 1 and It Help Desk Technician lies in experience and scope. It Help Desk 1 typically involves entry-level support tasks, while It Help Desk Technician may handle more complex issues. Both roles require similar certifications and work environments, but the Technician often has greater responsibilities and technical skills.

What are the roles and responsibilities of an IT Help Desk 1?

IT Help Desk 1 professionals are responsible for providing first-level technical support to end users. They troubleshoot basic hardware and software issues, assist with password resets, and help resolve connectivity problems. Their duties often include logging service requests, escalating more complex issues to higher support tiers, and ensuring users receive timely assistance. Additionally, they may guide users through basic troubleshooting steps and document solutions for common problems.
More about It Help Desk 1 jobs
What cities are hiring for It Help Desk 1 jobs? Cities with the most It Help Desk 1 job openings:
What job categories do people searching It Help Desk 1 jobs look for? The top searched job categories for It Help Desk 1 jobs are:
It Help Desk 1 jobs near you
Infographic showing various It Help Desk 1 job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

IT Help Desk Technician

Elite Recruiting & Consulting Services

Casper, WY

Full-time

Posted 2 days ago

New

Job description

IT Help Desk Technician

Reports To: Implementation Engineer
Department: Information Technology
FLSA Status: Full-Time, Non-Exempt
Work Environment: Multiple Facilities / Office/ Onsite in Gillette, WY

Position Summary

We are seeking an IT Help Desk Technician to provide first-level technical support for employees experiencing hardware, software, and network-related issues. This role is responsible for troubleshooting technical problems, resolving support requests, maintaining IT assets, and delivering exceptional customer service while ensuring the reliable operation of business technology systems.

Key Responsibilities
  • Provide first-level technical support via phone, email, remote support, and in-person assistance.
  • Diagnose and resolve hardware, software, printer, and network connectivity issues.
  • Install, configure, and maintain desktop computers, laptops, peripherals, and business applications.
  • Utilize remote support tools such as TeamViewer, AnyDesk, or Remote Desktop to resolve user issues.
  • Create, prioritize, update, and close support tickets within the organization's ticketing system.
  • Maintain accurate documentation, knowledge base articles, and IT asset inventories.
  • Assist users with Microsoft Office, email, web browsers, mobile devices, and common business applications.
  • Provide end-user training on software, security awareness, and IT best practices.
  • Escalate complex technical issues to senior IT staff when appropriate.
  • Maintain a high level of customer service while meeting established service level expectations.
  • Perform other duties as assigned.
QualificationsEducation
  • High school diploma or equivalent required.
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
Experience
  • Previous Help Desk, Desktop Support, or Technical Support experience preferred.
  • Experience supporting Windows environments and Microsoft Office applications.
  • Experience with ticketing systems such as ServiceNow, Zendesk, Jira, or similar platforms is preferred.
Preferred Certifications
  • CompTIA A+
  • Microsoft Certified Professional (MCP) or equivalent
  • Other relevant IT certifications are a plus.
Required Knowledge, Skills & Abilities
  • Strong troubleshooting and analytical problem-solving skills.
  • Working knowledge of Windows, macOS, and basic Linux environments.
  • Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and Wi-Fi connectivity.
  • Experience supporting printers, mobile devices, and desktop peripherals.
  • Excellent verbal and written communication skills.
  • Strong customer service skills with the ability to explain technical concepts to non-technical users.
  • Ability to prioritize multiple support requests in a fast-paced environment.
  • Strong organizational skills and attention to detail.
  • Ability to work independently and collaboratively within an IT team.
Physical Requirements

This position may require occasional lifting of equipment weighing up to 50 pounds and extended periods of sitting, standing, walking, and computer use.

Work Environment
  • Primarily an indoor office or multi-site business environment.
  • Occasional exposure to equipment rooms, confined spaces, or elevated temperatures.
  • Local travel between facilities may be required.
Equal Opportunity Employer

We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other status protected by applicable law.