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Help Desk Technician 1 Jobs (NOW HIRING)

Pomeroy

Help Desk Technician

Plano, TX · On-site

$18.75 - $25.25/hr

Help Desk Technician 1 Position Overview We are looking for a Help Desk Technician to join our team and serve as a first point of contact for customer and end-user questions and service requests.

New

Clark Pacific

Help Desk Technician 1

Woodland, CA

$24 - $28/hr

This new Help Desk Technician role would provide onboarding and technology support to current and new office locations as well as the additional employees assigned to each workspace. At Clark Pacific ...

Clark Pacific

Help Desk Technician 1

Woodland, CA · On-site

$24 - $28/hr

This new Help Desk Technician role would provide onboarding and technology support to current and new office locations as well as the additional employees assigned to each workspace. At Clark Pacific ...

Trace Systems

Help Desk Technician 1 (Iridium)

Tampa, FL · On-site

$19 - $25.50/hr

Help Desk Technician 1 (Iridium) Job Location: Tampa, FL Job Responsibilities Trace Systems is actively recruiting for a Help Desk Technician with expertise in Iridium equipment to join our team in ...

Clark Pacific

Help Desk Technician 1

Woodland, CA · On-site

$24 - $28/hr

This new Help Desk Technician role would provide onboarding and technology support to current and new office locations as well as the additional employees assigned to each workspace. At Clark Pacific ...

Delta Health

Help Desk Technician - 1

Delta, CO · On-site

$25.42 - $36.45/hr

Delta Health is looking for a customer-focused IT Help Desk Technician to join our Information Systems team. As the first point of contact for technical support, you'll play a critical role in ...

Chesapeake Containment

Help Desk Technician

Hickory, NC · On-site

$18 - $24.25/hr

Entry-Level Help Desk Technician Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you! In this ...

Chesapeake Containment

Help Desk Technician

Statesville, NC · On-site

$18.75 - $25.50/hr

Entry-Level Help Desk Technician Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you! In this ...

Chesapeake Containment

Help Desk Technician

Hickory, NC · On-site

$18 - $24.25/hr

Entry-Level Help Desk Technician Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you! In this ...

Chesapeake Containment

Help Desk Technician

Statesville, NC · On-site

$18.75 - $25.50/hr

Entry-Level Help Desk Technician Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you! In this ...

STI

Help Desk Technician

Golden, CO · On-site

$20.75 - $28/hr

Tier 1 Networking and troubleshooting as well as support Qualifications for Help Desk Technician * Experience working in a help desk environment * Flexibility to work a variety of shifts with minimal ...

Monroe County Consortium

Help Desk Technician

Ida, MI · On-site

$19 - $25.50/hr

Position Type: Technology/Help Desk Technician Date Posted: 7/29/2026 Location: Ida Public Schools - District Date Available: ASAP Closing Date: Until filled District: Ida Public School District ...

Suzor IT

Help Desk Technician

East Walpole, MA · On-site

$22.50/hr

The Help Desk Technician is responsible for ensuring a smooth and efficient operation of the organization's IT infrastructure by responding to user inquiries, resolving problems, and escalating ...

Suzor IT

Help Desk Technician

Lunenburg, MA · On-site

$22.50/hr

The Help Desk Technician is responsible for ensuring a smooth and efficient operation of the organization's IT infrastructure by responding to user inquiries, resolving problems, and escalating ...

Planet Depos

Help Desk Technician

Rockville, MD

$24.04 - $27/hr

Description The Help Desk Technician provides daily support to employees who are using software, hardware, or other computer systems and needs help completing tasks. They are responsible for ...

Key Technical Resources Inc

Help Desk

Alpharetta, GA · On-site

$19.50 - $26.25/hr

The Help Desk Technician will be an IT professional who provides technical assistance on computer systems and serves as the first contact for customers who need technical assistance over the phone or ...

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Help Desk Technician 1 information

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$33

How much do help desk technician 1 jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for help desk technician 1 in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a help desk technician 1?

Help Desk Technician 1 positions are entry-level roles within IT support that focus on assisting users with technical issues related to computers, software, and network systems. These technicians respond to service requests, troubleshoot problems, and provide solutions either over the phone, via email, or in person. They may also be responsible for logging incidents, escalating complex issues to higher-level support, and guiding users through basic problem-solving steps. This role is crucial for ensuring smooth daily operations and maintaining user satisfaction within an organization.

What are the key skills and qualifications needed to thrive as a help desk technician 1?

To thrive as a Help Desk Technician 1, you need a foundational understanding of computer hardware, software, troubleshooting, and typically an associate's degree or relevant IT certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is commonly required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues. These abilities are crucial to efficiently resolving user problems, ensuring minimal downtime, and delivering excellent technical support.

What are some common challenges a help desk technician 1 might face when supporting end-users, and how can they best address them?

Help Desk Technician 1 roles often encounter challenges such as troubleshooting a wide variety of technical issues with limited information, managing high ticket volumes, and communicating complex solutions to non-technical users. Successfully addressing these challenges involves developing strong problem-solving skills, staying patient and empathetic with users, and maintaining clear documentation of tickets and solutions. Building good rapport with team members and utilizing knowledge bases or escalation protocols can also help technicians resolve issues more efficiently and grow their technical expertise.

What is the difference between Help Desk Technician 1 vs Help Desk Technician 2?

AspectHelp Desk Technician 1Help Desk Technician 2
CertificationsBasic certifications like CompTIA A+Advanced certifications like Network+ or Microsoft Certified
Work EnvironmentEntry-level support, basic troubleshootingMore complex issues, higher responsibility
Employer UsageCommonly entry-level roles in IT supportMid-level support roles requiring more experience

The main difference between Help Desk Technician 1 and Help Desk Technician 2 lies in experience, certifications, and complexity of support tasks. Help Desk Technician 1 typically handles basic troubleshooting, while Help Desk Technician 2 manages more advanced issues, reflecting increased skills and responsibilities.

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Help Desk Technician 1 jobs near you

Help Desk Technician

Pomeroy

Plano, TX • On-site

$18.75 - $25.25/hr

Other

Posted yesterday

New

Job description

Help Desk Technician 1


Position Overview

We are looking for a Help Desk Technician to join our team and serve as a first point of contact for customer and end-user questions and service requests. This entry-level position is ideal for someone with strong communication skills, a customer-focused mindset, and an interest in developing their experience in IT help desk and technical support.

Working under direct supervision, you will respond to basic inquiries, document customer interactions, assist with routine requests, and ensure issues are directed to the appropriate team members when additional support is needed.


What You'll Do

  • Serve as a first point of contact for incoming customer and end-user calls and inquiries.
  • Provide professional and courteous assistance using established procedures and training.
  • Troubleshoot and respond to basic questions within the scope of your training and available resources.
  • Route calls and requests to the appropriate personnel when additional assistance is required.
  • Accurately document customer interactions, inquiries, and outcomes using help desk software and account history records.
  • Initiate required confirmations and follow-up communications.
  • Process customer requests through telephone, fax, email/mail, and other approved communication methods.
  • Work with internal personnel and organizational functions to help address customer needs.
  • Follow established procedures and both verbal and written instructions.
  • Maintain a professional and customer-focused approach when handling inquiries and requests.


What We're Looking For

Required Qualifications

  • High school diploma or G.E.D.
  • 1+ years of customer service, telephone support, or related experience.
  • Experience working with organizational functions and personnel.
  • Familiarity with computer software, telephone technology, and fax machines.
  • Experience using help desk or service management software.
  • Basic business and analytical problem-solving skills.
  • Strong verbal and written communication skills.
  • Ability to follow oral and written instructions.
  • Strong attention to detail and ability to accurately document customer interactions.


Preferred Skills

  • Previous experience in a help desk, call center, customer service, or technical support environment.
  • Interest in developing a career in IT support or help desk operations.
  • Comfortable working with computer applications and learning new software systems.


Why This Role?

This is a great opportunity for someone looking to start or build a career in IT support while developing hands-on experience with help desk software, customer communication, issue documentation, and technical support processes.

Work Environment

  • Professional office environment.
  • Overtime offered

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