ZipRecruiter

Log In

1

Help Desk Technician 1 Jobs (NOW HIRING)

Planet Depos

Help Desk Technician

Rockville, MD

$24.04 - $27/hr

Description The Help Desk Technician provides daily support to employees who are using software, hardware, or other computer systems and needs help completing tasks. They are responsible for ...

Next Step Systems

Help Desk Technician

Chicago, IL · On-site

$20.50 - $27.75/hr

Help Desk Technician, Chicago, IL The Help Desk Technician is primarily responsible for first-line support to firm users and any guests to the office. This position works hard to give the best user ...

JST

Help Desk Technician

Hurlburt Field, FL · On-site

$18.25 - $24.75/hr

OverviewJST is seeking a Help Desk Technician to join our team. The Help Desk Specialist will provide local and remote Technical Support Services for end user support. This is a full-time position on ...

Centstone

Help Desk Technician

Hartford, CT · On-site

$20 - $25/mo

Help Desk Technician Location: Onsite - Hartford, Connecticut Employment Type: W2 Only Work ... Provide Level 1 help desk support through phone, remote assistance, and onsite support

ATA Services Inc

Help Desk Technician

Santa Fe, NM · On-site

$26/hr

ATA Services is currently seeking to hire a Help Desk Technician to work on a temporary assignment with the State of NM - Department of Information Technology. This position is NOT remote . * Rate ...

JST

Help Desk Technician

Hurlburt Field, FL · On-site

$18.25 - $24.75/hr

Overview JST is seeking a Help Desk Technician to join our team. The Help Desk Specialist will provide local and remote Technical Support Services for end user support. This is a full-time position ...

Planet Depos

Help Desk Technician

Rockville, MD · On-site

$24.04 - $27/hr

Job Type Full-time Description The Help Desk Technician provides daily support to employees who are using software, hardware, or other computer systems and needs help completing tasks. They are ...

ATA Services Inc

Help Desk Technician

Santa Fe, NM · On-site

$26/hr

ATA Services is currently seeking to hire a Help Desk Technician to work on a temporary assignment with the State of NM - Department of Information Technology. This position is NOT remote . * Rate ...

Purple Communications Inc

Help Desk Technician

Austin, TX · On-site

$18.75 - $25.50/hr

Helpdesk Technician Help Desk Technician ZP Better Together is one of the nation's most extensive communication services for the deaf and hard of hearing communities. As a leading provider of onsite ...

Next Step Systems

Help Desk Technician

Chicago, IL · On-site

$20.50 - $27.75/hr

Help Desk Technician, Oak Brook, IL Summary: This is a full time permanent Help Desk Technician position. We are looking for well-rounded technologists with experience working with small and mid ...

Key Technical Resources Inc

Help Desk

Alpharetta, GA · On-site

$19.50 - $26.25/hr

The Help Desk Technician will be an IT professional who provides technical assistance on computer systems and serves as the first contact for customers who need technical assistance over the phone or ...

EDG Inc

Help Desk Technician

Metairie, LA · On-site

$18.50 - $25/hr

Corporate Position Help Desk Technician Req Code 2886 General Location Metairie Primary ... of one (1) year of the required experience; • Tech savvy with working knowledge of office ...

Saint Ursula Academy

Help Desk Technician

Cincinnati, OH · On-site

$18 - $20/hr

Help Desk Technician Mission: Saint Ursula Academy is a vibrant educational community founded on ... One to three years experience in IT support. * Possess or is willing to obtain a CompTIA A ...

Hirekeyz Inc

Help Desk Technician

Bristol, RI · On-site

$21 - $28.25/hr

Job Title: Help Desk Technician Location: Bristol, RI (On-site at various Town facilities and ... Conduct one-on-one training for Town staff on standard applications and user rights. Qualifications:

The Rockridge Group

Help Desk Technician

Hackensack, NJ

$21.75 - $29.50/hr

Help Desk Technician Location: New Jersey Office Summary: Seeking a Help Desk Technician to join our Hackensack, New Jersey Office. Work schedule will be Monday through Friday 8:30 a.m. - 4:30 p.m.

previous pagenext page

Showing results 21-40

All JobsTechnology JobsDesktop Support JobsComputer Support Specialist JobsHelp Desk Technician 1 Jobs

Help Desk Technician 1 information

See salary details

$12

$23

$33

How much do help desk technician 1 jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for help desk technician 1 in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a help desk technician 1?

Help Desk Technician 1 positions are entry-level roles within IT support that focus on assisting users with technical issues related to computers, software, and network systems. These technicians respond to service requests, troubleshoot problems, and provide solutions either over the phone, via email, or in person. They may also be responsible for logging incidents, escalating complex issues to higher-level support, and guiding users through basic problem-solving steps. This role is crucial for ensuring smooth daily operations and maintaining user satisfaction within an organization.

What are the key skills and qualifications needed to thrive as a help desk technician 1?

To thrive as a Help Desk Technician 1, you need a foundational understanding of computer hardware, software, troubleshooting, and typically an associate's degree or relevant IT certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is commonly required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues. These abilities are crucial to efficiently resolving user problems, ensuring minimal downtime, and delivering excellent technical support.

What are some common challenges a help desk technician 1 might face when supporting end-users, and how can they best address them?

Help Desk Technician 1 roles often encounter challenges such as troubleshooting a wide variety of technical issues with limited information, managing high ticket volumes, and communicating complex solutions to non-technical users. Successfully addressing these challenges involves developing strong problem-solving skills, staying patient and empathetic with users, and maintaining clear documentation of tickets and solutions. Building good rapport with team members and utilizing knowledge bases or escalation protocols can also help technicians resolve issues more efficiently and grow their technical expertise.

What is the difference between Help Desk Technician 1 vs Help Desk Technician 2?

AspectHelp Desk Technician 1Help Desk Technician 2
CertificationsBasic certifications like CompTIA A+Advanced certifications like Network+ or Microsoft Certified
Work EnvironmentEntry-level support, basic troubleshootingMore complex issues, higher responsibility
Employer UsageCommonly entry-level roles in IT supportMid-level support roles requiring more experience

The main difference between Help Desk Technician 1 and Help Desk Technician 2 lies in experience, certifications, and complexity of support tasks. Help Desk Technician 1 typically handles basic troubleshooting, while Help Desk Technician 2 manages more advanced issues, reflecting increased skills and responsibilities.

More about Help Desk Technician 1 jobs

What cities are hiring for Help Desk Technician 1 jobs?

Cities with the most Help Desk Technician 1 job openings:

What states have the most Help Desk Technician 1 jobs?

States with the most job openings for Help Desk Technician 1 jobs include:

What job categories do people searching Help Desk Technician 1 jobs look for?

The top searched job categories for Help Desk Technician 1 jobs are:

Help Desk Technician 1 jobs near you

Help Desk Technician

Planet Depos

Rockville, MD

$24.04 - $27/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Key responsibilities

  • Provide phone and helpdesk support for local and off-site employees.

  • Diagnose system errors and other issues, and follow-up with employees to ensure issues are resolved.

  • Assist with the onboarding, account setup, and hardware/software support for employees.

Job description

Description

The Help Desk Technician provides daily support to employees who are using software, hardware, or other computer systems and needs help completing tasks. They are responsible for troubleshooting problems through diagnostic tests and remote access to computers. They assist in coordinating PC hardware, software and peripheral installations, and upgrades. In addition, they provide support for telephony, operational activities, and other technologies, as directed. They must have sufficient technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and composed? to deal with demanding customers.


HELP DESK TECHNICIAN ESSENTIAL FUNCTIONS:

  • Provide phone and helpdesk support for local and off-site employees.
  • Diagnose system errors and other issues.
  • Follow-up with employees to ensure issues are resolved.
  • Assist with the onboarding and training of new employees.
  • Set up new employee accounts and delete terminated employee accounts.
  • Manage helpdesk tickets in a timely manner.
  • Utilize ticket tracking system to document all support incidents. 
  • Assist with maintaining inventory of hardware, software and support assets. 
  • Responsible for assisting employees with PC's, mobile devices, printers, and related equipment (monitor, keyboard, mouse, hard drives, etc).
  • Support software applications, including troubleshooting programs, testing, and applying new software releases.
  • A basic understanding of Cybersecurity technologies (MFA, DUO, MDM, etc.)
  • Meet SLA's, KPI's and Metrics as defined.
  • Primary onsite work at the Rockville Md. Office to assist in supporting the company's physical office (e.g., connections for employees' workstations and phones, wireless access points, routers, computer server room, etc.).
  • Possible additional travel may be required to satellite PD offices in the DMV area.
  • Possible after-hours/weekend work.
  • Ability to lift up to 50lbs
  • Perform other duties as assigned.

HELP DESK TECHNICIAN LOCATION:

Rockville, MD


HELP DESK TECHNICIAN SHIFT:

9:00am - 5:00pm EST Monday - Friday


HELP DESK TECHNICIAN COMPENSATION:

$24.04 - $27.00 per hour


BENEFITS:

  • Medical
  • Dental
  • Vision
  • Health Savings Account
  • Life Insurance
  • Voluntary Long Term Disability
  • PTO
  • Paid Holidays
  • 401(k)
  • Employee Assistance Program (EAP)
  • Maternity Leave

Requirements

Minimum of 2 years' experience in Information Technology, specifically in user support for hardware/software problems. Good understanding of computer systems? mobile devices? and other tech products. Ability to diagnose and solve basic technical issues. Must have great attention to detail and excellent verbal and written communication skills. Must be motivated, organized, and work well under pressure. Must be able to work well without direct supervision. Must have a strong sense of urgency and ability to prioritize. Ability to lift up to 50lbs Strong Background In: Microsoft Active Directory Active Directory User Management Group Policy Management NTFS Permissions Office 365 and Azura cloud services Intune Management Conditional Access Policies Privileged Identity Management Office 2010 and above Required EOE M/F/D/V

Apply