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Help Desk Technician I Jobs (NOW HIRING)

Rudolph Libbe Group

Help Desk Technician I

Walbridge, OH · On-site

$20.25 - $27.50/hr

The Help Desk Technician I is responsible for delivering reliable, customer-focused technical support that enables associates to perform their work efficiently and without disruption. This position ...

GDIT

Help Desk Technician

Oklahoma City, OK

$19.12 - $25.88/hr

No Help Desk Technician I Transform technology into opportunity as a Help Desk Technician I with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT ...

GDIT

Help Desk Technician

Oklahoma City, OK

$19.12 - $25.88/hr

No Help Desk Technician I Transform technology into opportunity as a Help Desk Technician I with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT ...

Rudolph Libbe Group

Help Desk Technician I

Walbridge, OH · On-site

$20.25 - $27.50/hr

They are seeking a customer-focused Help Desk Technician I to deliver reliable technical support, enabling associates to perform their work efficiently and without disruption. Responsibilities : • ...

UIC Alaska

Help Desk Technician I

Anchorage, AK · On-site

$20.50 - $27.50/hr

Overview HELP DESK TECHNICIAN I (BHAK) We are seeking an On-Site Tier I Help Desk Support Technician to provide technical support to end-users in Anchorage, AK. The successful candidate will be ...

Bowhead

Help Desk Technician I

Anchorage, AK · On-site

$20.50 - $27.50/hr

Overview HELP DESK TECHNICIAN I (BHAK) We are seeking an On-Site Tier I Help Desk Support Technician to provide technical support to end-users in Anchorage, AK. The successful candidate will be ...

UIC Alaska

Help Desk Technician I

Anchorage, AK

$34.84/hr

Overview HELP DESK TECHNICIAN I (BHAK) We are seeking an On-Site Tier I Help Desk Support Technician to provide technical support to end-users in Anchorage, AK. The successful candidate will be ...

Bowhead

Help Desk Technician I

Anchorage, AK · On-site

$34.84/hr

Overview HELP DESK TECHNICIAN I (BHAK) We are seeking an On-Site Tier I Help Desk Support Technician to provide technical support to end-users in Anchorage, AK. The successful candidate will be ...

Westfield Bank

Help Desk Technician I (FT)

Westfield, MA

$21 - $28.25/hr

Help Desk Technician I Department: Information Technology Job Status: Full Time FLSA Status: Non-Exempt Grade: 8 Amount of Travel: Some Travel Reports To: IT, Help Desk Manager Positions Supervised:

New

Westfield Bank

Help Desk Technician I (FT)

Westfield, MA

$22.79 - $34.18/hr

Help Desk Technician I Department: Information Technology Job Status: Full Time FLSA Status: Non-Exempt Grade: 8 Amount of Travel: Some Travel Reports To: IT, Help Desk Manager Positions Supervised:

New

Westfield Bank

Help Desk Technician I (FT)

Westfield, MA · On-site

$22.79 - $34.18/hr

Help Desk Technician I Department: Information Technology Job Status: Full Time FLSA Status: Non-Exempt Grade: 8 Amount of Travel: Some Travel Reports To: IT, Help Desk Manager Positions Supervised:

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How much do help desk technician i jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for help desk technician i in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Help Desk Technician I vs Help Desk Technician II?

AspectHelp Desk Technician IHelp Desk Technician II
CertificationsBasic certifications like CompTIA A+Advanced certifications or more experience
Work EnvironmentEntry-level support, basic troubleshootingMore complex issues, higher responsibility
Employer UsageCommon in IT support teamsOften a step up for experienced technicians

The main difference between Help Desk Technician I and Help Desk Technician II lies in experience and complexity of tasks. Help Desk Technician I typically handles basic support and troubleshooting, while Help Desk Technician II manages more complex issues and requires more experience or certifications. Both roles are essential in IT support teams, with Technician II often serving as a progression from Technician I.

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Help Desk Technician I jobs near you
Infographic showing various Help Desk Technician I job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Technician I

University of Southern Mississippi

Hattiesburg, MS • On-site

$19.75 - $26.75/hr

Full-time

Posted 2 days ago

New

University Of Southern Mississippi rating

7.0

Company rating: 7.0 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

436th of 618 rated colleges and universities

Job description

Help Desk Technician I
The University of Southern Mississippi is currently accepting applications for the position of Help Desk Technician I.
Position Details
Location
Hattiesburg
118 College Drive
Hattiesburg, Mississippi, 39406-0001
United States
Division
iTech Administration
Position Type
Staff
Employment Status
Full Time
Grant Funded
No
Salary Range
14.38 - 19.45
Pay Grade
N05
Posting Close Date
Open Until Filled
Special Instructions to ApplicantsPlease include references.
Applicants must be currently authorized to work in theUnited States on a full-time basis without the need for visa sponsorship. TheUniversity will not sponsor applicants for work visas (e.g., H-1B).
Job SummaryProvidestechnical support for customers through the Help Desk, cross trains withDesktop Technicians, and works on a variety of projects within iTech and withcustomers across the university.Primary Duties and Responsibilities
  1. Demonstrating excellent listening and communication skills, responds to user questions and inquires via telephone, email, web, remote, and other communication methods in order to provide diagnostic customer support for desktop and personal computer related problems. Determines source of problem and resolves problem or coordinates the resolution with available support staff.
  2. Helps manage the work order queue and facilitate the timely resolution of issues. Updates customer with status and information about work order. Records events, problems, and their resolutions in work order logs in order to suggest possible improvements on procedures. Shares feedback or suggestions from customers with the appropriate internal team(s).
  3. Assists the Help Desk Technician II(s) in training new employees. Works to maintain cooperative and mutually supportive relationships between Help Desk Technicians and Desktop Technicians. Reports issues to the Customer Service Manager or Technology Support Services Director.
  4. Works with other teams within iTech for collaborating IT projects. Provides IT support during events on campus such as student orientation and registration.
  5. Administers certain software products such as work order software, remote assistance, virus scan, etc. Continually works on knowledge base for employee use.
  6. Maintains and/or increases technical knowledge through coursework, workshops, seminars and reading.
  7. Performs other duties asassigned.

Minimum Qualifications
Associate's degree from anaccredited college or university in a computer-related field and a minimum oftwo years' experience in a desktop support position or a high schooldiploma/GED and a minimum of four years' experience in a desktop supportposition. Directly related experiencemay be substituted for the education requirement on a year-for-year basis.
Knowledge, Skills & Abilities
  • Telephone customer relations skills and experience.
  • Excellent communication skills, both written and verbal.
  • Ability to maintain high customer satisfaction.
  • Ability to perform effectively in stressful situations.
  • Proven ability to multi-task.
  • Proficient in technology-related diagnostics & analysis.
  • Proficient with Microsoft Office Suite products.
  • Strong work ethic and be a self-starter able to effectively manage multiple priorities and adapt to change within a fast-paced environment.

Preferred QualificationsA+Certification
About The University of Southern Mississippi
Since our founding in 1910, The University of SouthernMississippi has remained dedicated to preparingstudents for success. We deliver programs to more than 13,000 studentsin Hattiesburg and Long Beach, at teaching and research sites across theMississippi Gulf Coast, as well as online. Weare a community-engaged Carnegie R1 university, earning distinction as one ofthe nation's leading research institutions.
Southern Miss is known for pioneering work inpolymer science, ocean science, spectator sports safety and security, and bringinglanguage to children with communication disorders. We are also a nationalleader in a broad range of disciplines, including cybersecurity, hydrography,nutrition, aquaculture, kinesiology, and economic development, among others.
We produce graduates ready to enterfields that are leading the way in emerging technologies through programs suchas computer engineering, information technology, and ocean engineering. We're developing the next generation ofbusiness leaders, while also responding to critical workforce shortages byproducing skilled professionals in education and nursing. With a tradition ofexcellence in the arts, we are one of only 36 public institutions in the nationaccredited in four major areas of the arts. Home to the Golden Eagles, ourstudent-athletes compete in 17 NCAA Division I sports. With a culture marked by passion andpersistence, Southern Miss is delivering graduates who are ready for life. For more information, visit www.usm.edu.
The University of Southern Mississippi is an equal opportunity employer, and all qualified applicants will receive consideration for employment. EOE/VETS/DISABILITY.

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