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Help Desk Technician I Jobs (NOW HIRING)

Rudolph Libbe Group

Help Desk Technician I

Walbridge, OH · On-site

$20.25 - $27.50/hr

The Help Desk Technician I is responsible for delivering reliable, customer-focused technical support that enables associates to perform their work efficiently and without disruption. This position ...

GDIT

Help Desk Technician

Oklahoma City, OK

$19.12 - $25.88/hr

No Help Desk Technician I Transform technology into opportunity as a Help Desk Technician I with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT ...

GDIT

Help Desk Technician

Oklahoma City, OK

$19.12 - $25.88/hr

No Help Desk Technician I Transform technology into opportunity as a Help Desk Technician I with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT ...

Rudolph Libbe Group

Help Desk Technician I

Walbridge, OH · On-site

$20.25 - $27.50/hr

They are seeking a customer-focused Help Desk Technician I to deliver reliable technical support, enabling associates to perform their work efficiently and without disruption. Responsibilities : • ...

UIC Alaska

Help Desk Technician I

Anchorage, AK · On-site

$20.50 - $27.50/hr

Overview HELP DESK TECHNICIAN I (BHAK) We are seeking an On-Site Tier I Help Desk Support Technician to provide technical support to end-users in Anchorage, AK. The successful candidate will be ...

Bowhead

Help Desk Technician I

Anchorage, AK · On-site

$20.50 - $27.50/hr

Overview HELP DESK TECHNICIAN I (BHAK) We are seeking an On-Site Tier I Help Desk Support Technician to provide technical support to end-users in Anchorage, AK. The successful candidate will be ...

Westfield Bank

Help Desk Technician I (FT)

Westfield, MA

$21 - $28.25/hr

Help Desk Technician I Department: Information Technology Job Status: Full Time FLSA Status: Non-Exempt Grade: 8 Amount of Travel: Some Travel Reports To: IT, Help Desk Manager Positions Supervised:

New

Westfield Bank

Help Desk Technician I (FT)

Westfield, MA

$22.79 - $34.18/hr

Help Desk Technician I Department: Information Technology Job Status: Full Time FLSA Status: Non-Exempt Grade: 8 Amount of Travel: Some Travel Reports To: IT, Help Desk Manager Positions Supervised:

New

Westfield Bank

Help Desk Technician I (FT)

Westfield, MA · On-site

$22.79 - $34.18/hr

Help Desk Technician I Department: Information Technology Job Status: Full Time FLSA Status: Non-Exempt Grade: 8 Amount of Travel: Some Travel Reports To: IT, Help Desk Manager Positions Supervised:

New

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How much do help desk technician i jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for help desk technician i in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Help Desk Technician I vs Help Desk Technician II?

AspectHelp Desk Technician IHelp Desk Technician II
CertificationsBasic certifications like CompTIA A+Advanced certifications or more experience
Work EnvironmentEntry-level support, basic troubleshootingMore complex issues, higher responsibility
Employer UsageCommon in IT support teamsOften a step up for experienced technicians

The main difference between Help Desk Technician I and Help Desk Technician II lies in experience and complexity of tasks. Help Desk Technician I typically handles basic support and troubleshooting, while Help Desk Technician II manages more complex issues and requires more experience or certifications. Both roles are essential in IT support teams, with Technician II often serving as a progression from Technician I.

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What cities are hiring for Help Desk Technician I jobs? Cities with the most Help Desk Technician I job openings:
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Help Desk Technician I jobs near you
Infographic showing various Help Desk Technician I job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Technician I

Rudolph Libbe Group

Walbridge, OH • On-site

$20.25 - $27.50/hr

Full-time

Re-posted 27 days ago

Job description

Description
The Rudolph Libbe Group is a leading, full-service provider of construction and facility solutions headquartered in Walbridge, Ohio. Founded in 1955, RLG operates as a single-source partner for clients across diverse industries, offering expertise in construction management, design-build, energy solutions, and ongoing facility maintenance.
Our organization is comprised of multiple companies working together as one team. This integrated structure allows us to deliver everything from site selection and financing to construction, renovation, and long-term facility management, ensuring seamless service and exceptional results. At RLG, we pride ourselves on a safety-first culture, collaborative approach, and commitment to quality, making us one of the top contractors in the nation.
We are seeking a customer-focused and detail-oriented Help Desk Technician I to join our IS Support Team. The Help Desk Technician I is responsible for delivering reliable, customer-focused technical support that enables associates to perform their work efficiently and without disruption. This position serves as the first point of contact for technology-related issues, providing foundational troubleshooting, device setup, and user support across the organization
JOB RESPONSIBILITIES
-Serve as the first point of contact for users seeking technical assistance via phone, email, Teams, or ticketing system.
-Provide Help Desk support and resolve problems to the end user's satisfaction.
-Effectively triage and troubleshoot hardware, software, and network issues.
-Monitor and respond quickly and effectively to any support requests received through the IS Help Desk system.
-Install, configure, and maintain computer systems, mobile equipment, and peripherals.
-Assist with onboarding and offboarding of associates, including setup and equipment provisioning.
-Maintain inventory of all assets and ensure proper tracking.
-Imaging and configuration of Windows and MacOS PC's/workstations.
-Configuration of mobile devices including Phones, Tablets, and MiFi's.
-Document internal procedures
-Install, test, and configure new workstations, peripheral equipment, and software
-Provide training to new users
-Maintain inventory of all equipment, software, and software licenses
-Escalate issues in a timely manner to the proper technician
-Verify users and computers are assigned to proper groups
-Perform timely workstation hardware and software upgrades as required
-Travel to other company offices and job sites as needed to support end-users
-Other duties as assigned by supervisor
SKILLS
-Ability to work independently and as part of a team.
-Customer service mindset with a focus on user satisfaction
-Excellent problem-solving and communication skills.
-Fundamental understanding of networking, TCP/IP, DNS, DHCP.
EDUCATION/EXPERIENCE
-Experience imaging, troubleshooting, and configuration of computers and mobile devices.
-Strong knowledge of Windows, MacOS, iOS, and Android operating systems.
-A minimum of a high school degree is required. Some college education would be a plus.
-Customer service or technical support experience beneficial.
Interested parties should apply on our website at www.rlgbuilds.com/careers.
The Rudolph/Libbe Companies, Inc. is an Equal Employment Opportunity Employer.

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