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Help Desk Technician I Jobs (NOW HIRING)

Farmers Bank

Help Desk Technician I

Magnolia, AR · On-site

$19.25 - $26/hr

The Help Desk Technician 1 is responsible for providing day-to-day operational support to end users regarding hardware, software, account permissions, networking, and troubleshooting user issues.

SATO America

Help Desk Technician I

Chicago, IL

$50K - $55K/yr

SATO America is seeking a detail-orientated, service-focused, Helpdesk Technician I. At SATO ... Manage Help Desk tickets in a timely manner. * Respond to customer issues via phone, email, and ...

SATO America

Help Desk Technician I

Chicago, IL · On-site

$50K - $55K/yr

SATO America is seeking a detail-orientated, service-focused, Helpdesk Technician I. At SATO ... Manage Help Desk tickets in a timely manner. * Respond to customer issues via phone, email, and ...

Terrestris LLC

Service Desk Technician I

Washington, DC · On-site +1

We can help! We are seeking a Service Desk Technician I to support IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing ...

22nd Century Technologies

Help Desk Technician

Washington, DC · On-site

$22.75 - $30.50/hr

Help Desk Technician 22nd Century Technologies is seeking a skilled and customer-focused Help Desk ... Provide Tier I/Tier II desktop and help desk support for end users * Respond to service desk ...

22nd Century Technologies

Help Desk Technician

Washington, DC · On-site

$22.75 - $30.50/hr

Help Desk Technician 22nd Century Technologies is seeking a skilled and customer-focused Help Desk ... Provide Tier I/Tier II desktop and help desk support for end users * Respond to service desk ...

Haigler Systems

Help Desk Technician I

Concord, NC · On-site

$18.25 - $24.50/hr

... technician in a fast-paced MSP environment. Key Responsibilities Help Desk & End-User Support * Provide Tier 1 technical support to users through phone, email, remote support, and our ticketing ...

US Physical Therapy

Help Desk Technician I

Houston, TX · On-site

$40K - $46K/yr

We seek a dynamic and highly motivated individual to join our innovative outpatient healthcare organization as a Help Desk Technician . You will demonstrate flexibility to accommodate varied shifts ...

US Physical Therapy

Help Desk Technician I

Houston, TX · On-site

$44K - $46K/yr

We seek a dynamic and highly motivated individual to join our innovative outpatient healthcare organization as a Help Desk Technician . You will demonstrate flexibility to accommodate varied shifts ...

US Physical Therapy

Help Desk Technician I

Houston, TX · On-site

$40K - $46K/yr

We seek a dynamic and highly motivated individual to join our innovative outpatient healthcare organization as a Help Desk Technician . You will demonstrate flexibility to accommodate varied shifts ...

Monroe County Consortium

Help Desk Technician

Ida, MI · On-site

$19 - $25.50/hr

Position Type: Technology/Help Desk Technician Date Posted: 7/29/2026 Location: Ida Public Schools - District Date Available: ASAP Closing Date: Until filled District: Ida Public School District ...

STI

Help Desk Technician

Golden, CO · On-site

$20.75 - $28/hr

Help Desk Technician Golden, CO 12+ Months NOTE: This is 100% on site, with 5-8hr days to start, and then move to 4-10's after a month or 2 of training. Please DO NOT submit a candidate that is not ...

Clark Pacific

Help Desk Technician 1

Woodland, CA · On-site

$24 - $28/hr

At Clark Pacific, the IT Help Desk Technician I serves as the primary point of contact for employees seeking technical support across the organization. Working within the Information Technology team ...

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Help Desk Technician I information

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How much do help desk technician i jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for help desk technician i in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Help Desk Technician I vs Help Desk Technician II?

AspectHelp Desk Technician IHelp Desk Technician II
CertificationsBasic certifications like CompTIA A+Advanced certifications or more experience
Work EnvironmentEntry-level support, basic troubleshootingMore complex issues, higher responsibility
Employer UsageCommon in IT support teamsOften a step up for experienced technicians

The main difference between Help Desk Technician I and Help Desk Technician II lies in experience and complexity of tasks. Help Desk Technician I typically handles basic support and troubleshooting, while Help Desk Technician II manages more complex issues and requires more experience or certifications. Both roles are essential in IT support teams, with Technician II often serving as a progression from Technician I.

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Help Desk Technician I jobs near you
Infographic showing various Help Desk Technician I job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Technician I

Farmers Bank

Magnolia, AR • On-site

$19.25 - $26/hr

Full-time

Posted 9 days ago

Job description

General Description of Position:
The Help Desk Technician 1 is responsible for providing day-to-day operational support to end users regarding hardware, software, account permissions, networking, and troubleshooting user issues.
Essential Duties and Responsibilities:
1.Monitor and triage incoming support requests via phone or ticketing system. Open tickets for user inquiries received via phone and assign to the correct queues; respond quickly and effectively to requests; document work done and quickly route, resolve, or escalate issues utilizing Help Desk system processes.
2.Provide Tier 1 support for Information Technology and Banking Systems issues by troubleshooting and resolving various technical issues and by guiding users through application functionalities and features.
3.Provide Tier 2 support for Banking Systems issues and for Information Technology issues that can be handled remotely.
4.Research and implement fixes for new issues, via self-assign or escalation to next level support (internal or vendor) when necessary.
5.Ensure problem and solution documentation, creating and managing content for support knowledgebase.
6.Other duties as assigned.
Education:
Knowledge of a specialized field (however acquired), such as basic accounting, computer, etc. Equivalent of four years in high school, plus night, trade extension, or correspondence school specialized training, equal to two years of college.
Experience:
12 to 18 months related experience and/or training.
Core Competencies / Additional Info
Must provide excellent customer service consistent with Service with HEART to all customers - internal and external. Must maintain confidentiality of customer and bank information at all times. Must comply with all internal controls and established bank policies and procedures at all times. Must have a working knowledge of all bank products and services in order to ensure that customer needs are consistently met. Will have the opportunity to represent the Bank at community events and in civic organizations.

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