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Axiotech Solutions

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AxioTech LLC Tier 1 IT Support Technician

Fort Worth, TX · On-site

$40K - $50K/yr

Team Lead About AxioTech AxioTech LLC is a Managed Service Provider (MSP) based in the Dallas-Fort ... Use NinjaOne RMM to remotely monitor, patch, and troubleshoot client endpoints. * Follow runbooks ...

Certex USA LLC

IT Systems Analyst II

Houston, TX · On-site

$75K - $85K/yr

Manage endpoint deployment, imaging, and policy enforcement via NinjaOne RMM. * Support network ... E-Verify CERTEX USA, LLC, is an Equal Opportunity Employer and will make all employment-related ...

MSS Solutions LLC

Cloud Manager

Charlotte, NC

As a result of our phenomenal growth, MSS Solutions, LLC has an opening for a Cloud Manager in our ... Administer and support NinjaOne, AutoElevate, and Microsoft Defender for Endpoint. * Monitor ...

MSS Solutions LLC

Cloud Manager

Charlotte, NC · On-site

As a result of our phenomenal growth, MSS Solutions, LLC has an opening for a Cloud Manager in our ... Administer and support NinjaOne, AutoElevate, and Microsoft Defender for Endpoint. * Monitor ...

MSS Solutions, LLC

Cloud Manager

Charlotte, NC

As a result of our phenomenal growth, MSS Solutions, LLC has an opening for a Cloud Manager in our ... Administer and support NinjaOne, AutoElevate, and Microsoft Defender for Endpoint. * Monitor ...

Vortex Companies

IT Support Technician

Houston, TX · On-site

$20.50 - $28.25/hr

The Vortex Companies, LLC delivers cutting edge trenchless technologies and turnkey services to ... Experience using a remote monitoring and management platform (NinjaOne experience a plus)

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What is the difference between Ninjaone Llc vs Managed Service Provider (MSP) Technician?

AspectNinjaone LlcManaged Service Provider (MSP) Technician
CertificationsIT certifications like CompTIA A+, Network+, Microsoft CertifiedSimilar certifications often required, such as CompTIA A+ and Network+
Work EnvironmentTypically in a technical support or IT management setting, often remote or on-siteOn-site or remote support for clients' IT infrastructure within MSP companies
Industry UsageUsed by companies providing remote IT management solutionsEmployed by MSPs to support multiple client networks

Both roles require technical certifications and involve supporting IT systems. Ninjaone Llc often refers to a company providing remote management tools, while MSP Technicians work directly with clients' IT infrastructure. The main difference lies in Ninjaone Llc being a platform or company name, whereas MSP Technicians are roles within managed service providers. Understanding this distinction helps clarify job expectations and industry positioning.

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Infographic showing various Ninjaone Llc job openings in the United States as of July 2026, with employment types broken down into 81% Full Time, 14% Part Time, 4% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

AxioTech LLC Tier 1 IT Support Technician

Axiotech Solutions

Fort Worth, TX • On-site

$40K - $50K/yr

Full-time

Posted 9 days ago

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Job description

Location: Dallas-Fort Worth, TX (Hybrid) 

Employment Type: Full-Time 

Compensation: $40,000 - $50,000 annually 

Reports To: Team Lead 

About AxioTech 

AxioTech LLC is a Managed Service Provider (MSP) based in the Dallas-Fort Worth metroplex. We deliver responsive, high-quality IT support to small and mid-sized businesses through tight-knit pod teams. We invest in our technicians, prize clean tickets and clear communication, and give every team member room to grow. 

Position Summary 

The Tier 1 IT Support Technician is the first line of response for our clients. You'll take incoming tickets and calls, triage and resolve common issues, and escalate more complex problems to Tier 2 with clean documentation. You'll work as part of a pod of fewer than 10 techs, led by a Team Lead who owns your growth and day-to-day priorities. This is a hybrid role - a mix of onsite work at our DFW office and remote days. 

Key Responsibilities 

  • Answer inbound support requests via phone, email, and ticket portal; log all activity in HaloPSA. 
  • Triage and resolve Tier 1 issues: password resets, account provisioning, printer and peripheral setup, basic network connectivity, Microsoft 365 and Outlook support, endpoint troubleshooting. 
  • Use NinjaOne RMM to remotely monitor, patch, and troubleshoot client endpoints. 
  • Follow runbooks in Hudu; contribute back to documentation when gaps are found. 
  • Monitor client environments via Domotz and respond to alerts within SLA. 
  • Assist users with secure remote access through Connect Secure. 
  • Respond to and remediate security alerts from Huntress under Tier 2 guidance. 
  • Escalate complex issues to Tier 2 with clear reproduction steps, findings, and suggested next actions. 
  • Maintain accurate time entries and detailed ticket notes throughout the shift. 
  • Participate in the on-call rotation - approximately one week every two months. 
  • Communicate professionally with end users, keeping them informed on ticket status and expectations. 

Required Qualifications 

  • 6+ months of IT support experience (MSP, help desk, or internal IT) OR equivalent hands-on lab and coursework. 
  • Working knowledge of Windows 10/11, Microsoft 365 administration basics, and common desktop applications. 
  • Familiarity with Active Directory / Entra ID user and group management. 
  • Basic networking fundamentals: TCP/IP, DNS, DHCP, Wi-Fi troubleshooting, VPN concepts. 
  • Strong written and verbal communication - you can explain a technical issue to a non-technical user. 
  • Reliable transportation and ability to be onsite at our DFW office on scheduled days. 
  • Willingness to participate in the on-call rotation (one week every two months). 
  • Must be authorized to work in the United States.