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Help Desk Technician Two Jobs (NOW HIRING)

MarketStar

Help Desk Technician II

Ogden, UT · On-site

$19.50 - $26.50/hr

About the Help Desk Technician II: MarketStar's TechServices team has an opportunity for an experienced Help Desk Technician II. This position provides advanced technical support through phone, email ...

Wasatchproperty

Help Desk Technician II

Ogden, UT

$19.50 - $26.50/hr

About the Help Desk Technician II: MarketStar'sTechServices team has an opportunity for an experienced Help Desk Technician II. This position provides advanced technical support through phone, email ...

MarketStar

Help Desk Technician II

Ogden, UT

$19.50 - $26.50/hr

About the Help Desk Technician II: MarketStar'sTechServices team has an opportunity for an experienced Help Desk Technician II. This position provides advanced technical support through phone, email ...

Sentrillion

Help Desk Technician- Level II

Sierra Vista, AZ · On-site

$17.75 - $24/hr

Join Sentrillion as a Full-Time/Non-Exempt Help Desk Technician- Level II in Sierra Vista, AZ. In this role, you will have the chance to work onsite, providing essential support and solutions to our ...

STI

Help Desk Technician

Golden, CO · On-site

$20.75 - $28/hr

Help Desk Technician Golden, CO 12+ Months NOTE ... This is 100% on site, with 5-8hr days to start, and then move to 4-10's after a month or 2 of ...

Suzor IT

Help Desk Technician

East Walpole, MA · On-site

$22.50/hr

Help Desk Technician Requirements: * 2+ years of customer service experience. * Relevant License/Certification - CompTIA A+ (Preferred) * Excellent written and verbal communication skills. * Good ...

Suzor IT

Help Desk Technician

Lunenburg, MA · On-site

$22.50/hr

Help Desk Technician Requirements: * 2+ years of customer service experience. * Relevant License/Certification - CompTIA A+ (Preferred) * Excellent written and verbal communication skills. * Good ...

Suzor IT

Help Desk Technician

East Windsor, CT · On-site

$22.50 - $26.50/hr

Help Desk Technician Requirements: * 2+ years of customer service experience. * Relevant License/Certification - CompTIA A+ (Preferred) * Excellent written and verbal communication skills. * Good ...

Chesapeake Containment

Help Desk Technician

Statesville, NC · On-site

$18.75 - $25.50/hr

Entry-Level Help Desk Technician Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you! In this ...

Chesapeake Containment

Help Desk Technician

Hickory, NC · On-site

$18 - $24.25/hr

Entry-Level Help Desk Technician Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you! In this ...

Chesapeake Containment

Help Desk Technician

Statesville, NC · On-site

$18.75 - $25.50/hr

Entry-Level Help Desk Technician Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you! In this ...

Chesapeake Containment

Help Desk Technician

Mooresville, NC · On-site

$17.75 - $23.75/hr

Entry-Level Help Desk Technician Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you! In this ...

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How much do help desk technician two jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for help desk technician two in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

Are help desk technicians in demand?

Help desk technicians are in steady demand due to ongoing needs for technical support in organizations across various industries. The role often requires troubleshooting skills, knowledge of operating systems, and certifications like CompTIA A+, with employment opportunities expected to grow as technology becomes more integral to business operations.

What is a Help Desk Technician Two job description?

A Help Desk Technician Two is responsible for providing technical support to end-users, troubleshooting hardware and software issues, and resolving technical problems efficiently. They often handle escalated tickets, document solutions, and may assist with network or system administration tasks, requiring strong communication skills and familiarity with support tools like ticketing systems. This role typically requires relevant certifications and experience in customer service or IT support environments.

What is the next step after help desk technician?

The next step after a help desk technician role often involves advancing to positions such as IT support specialist, systems administrator, or network technician, which typically require additional certifications like CompTIA A+ or Network+ and more technical skills. Gaining experience, expanding technical knowledge, and pursuing relevant certifications can help facilitate career progression in IT support roles.
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Help Desk Technician Two jobs near you
Infographic showing various Help Desk Technician Two job openings in the United States as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Technician II

Park Place Technologies

Grand Rapids, MI

$19.25 - $26/hr

Full-time

Re-posted 28 days ago

Park Place Technologies rating

7.8

Company rating: 7.8 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

87th of 224 rated it services

Job description

Help Desk Technician II

The Help Desk Technician II is responsible for all aspects of first level end-user support, including workstation, telephone, printer and computer issues. This position will assist clients to leverage technology to solve business problems by being the SPOC (single point of contact) for all technology-related problems, escalating un-resolvable transactions to the next level. Ensure compliance with customers’ technical and quality standards and procedures always utilizing exceptional customer service to attain the highest degree of customer satisfaction.

What you’ll be doing:

  • First-level support for end-users for IT issues including workstation break/fix, error resolution, endpoint security management (e.g., antivirus and anti-malware issues).
  • Manages the help desk ticketing system, ensuring that incidents submitted by employees are routed to the correct group with the IS/IT department.
  • Configures, installs and deploys new workstations, telephones, printers, and other IT equipment required by Park Place employees
  • Troubleshoot and offer viable solutions to various hardware and software problems
  • Handle routine and basic technical issues that can be fixed during a phone call.
  • Apply knowledge of particular software and hardware applications and follow standard practices to address user issues.
  • Collaborate with team members and manager as needed to escalate and fix ongoing issues.
  • Responsible for installing and testing systems and software inherent to in-house computer operations.
  • Provide systems upgrades, debug software and applications, and run diagnostics on computers as needed.
  • Document incoming calls & record specific issues to identify ongoing issues or patterns.
  • Create manuals to address specific problems for future reference.
  • Responsible for troubleshooting new installation issues and performing maintenance to prevent issues from arising with new hardware and software installs and upgrades.
  • Installs software onto workstations, as required, for provisioning of new employees or where software is deployed to existing users.
  • Responsible for managing the mobile phone plan, including provisioning new lines, migrating employee phones to the plan where appropriate, providing reports to IT management and interfacing with the mobile telephony vendor.
  • Stays abreast of new and emerging information technologies as well as current trends.
  • Provides emergency on-call support, as needed.
  • Other duties as assigned.

What we’re looking for:

  • 3-4+ years of related experience.
  • Minimum 1-2+ years’ experience in a help desk technician role.
  • Customer experience required.
  • Strong knowledge & understanding on how the following operate: operating systems, networks, programming, languages, firewalls and routers. Upgrades, installations and common technical issues that can arise in Windows, Cisco networks, mobile applications, etc.
  • Ability to make decisions quickly with limited information,
  • Ability to solve complex problems.
  • Ability to read and understand complex manuals & terminology.
  • Understanding of hardware & software.
  • Excellent communication skills
  • Keen Attention to detail.
  • Ability to recognize patterns.
  • Ability to diagnose and resolve complex computer/software technical issues.

Bonus Points:

  • Network+, A+, IT Fundamentals and Windows workstation certifications in the Microsoft Certified Professional Program.

Education:

  • Associate or bachelor's degree highly preferred.

Travel:

  • 10%

What Park Place Technologies employees say

Pay

Hours and flexibility

Workplace

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