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Hourly Epic Help Desk Jobs (NOW HIRING)

Futran Tech Solutions Pvt. Ltd.

Help Desk - EPIC

$21 - $28.75/hr

EPIC Help Desk Location : Remote EPIC Help Desk Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support Experience working in a help desk/call center environment providing inbound and ...

Futran Tech Solutions Pvt. Ltd.

Epic Help Desk Support

$21 - $28.75/hr

EPIC Help Desk Remote Open to working an 8 am- 8pm CT shift Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support Experience working in a help desk/call center environment providing ...

Medasource

Help Desk Analyst

Warrenville, IL · On-site

$29 - $31/hr

Level 1 Service Desk Agent Hourly/Salary Compensation Range:$29-31/hr Contract Length: 22 weeks ... Escalate complex issues to specialized teams, including the Epic team, as appropriate * Support a ...

Judge Group, Inc.

Help Desk Analyst

Scottsdale, AZ · On-site

$20 - $23/hr

Scottsdale, AZ Salary: $20.00 USD Hourly - $23.00 USD Hourly Description: Our large, FINTECH client is currently seeking a Help Desk Analyst (Contract/5 days/week) in Malvern, PA for a 3 Month ...

Base2 Solutions

Help Desk Lead

Doral, FL · On-site

The Help Desk Lead manages global authentication support operations and leads a technical help desk ... Competitive fixed salary or hourly pay (based on experience, skills, location, and internal equity)

Purple Communications Inc

Help Desk Technician

Austin, TX · On-site

$18.75 - $25.50/hr

Helpdesk Technician Help Desk Technician ZP Better Together is one of the nation's most extensive ... This position works in our Austin Headquarters This is an hourly, non-exempt position Employees may ...

Apply Early

Leisnoi Incorporated

Help Desk Technician

Baltimore, MD · On-site

$21/hr

Job Title Help Desk Technician Education N/A Location Baltimore, MD - Baltimore, MD US (Primary ... Salary $21.00/hourly Leisnoi is an Equal Opportunity Employer Leisnoi considers all applicants for ...

Quantam

Help Desk Technician (2nd Shift)

Frankfort, KY · On-site

$17.25 - $23.50/hr

We offer competitive hourly wages, health benefits, paid time off, and a 401(k) plan. We are currently seeking a Help Desk Technician (2nd Shift). Candidates must be able to work onsite in Frankfort ...

Food City

Help Desk Technician

Abingdon, VA · On-site

$19.25 - $26/hr

The Help Desk Technician will answer incoming calls from store associates regarding problems with ... This is a full time and hourly position. SCHEDULE : Day Shift ESSENTIAL JOB FUNCTIONS: * Monitor ...

Sunrise Systems, Inc.

Help Desk Analyst - NEW

Trenton, NJ · On-site

$20/hr

Help Desk Analyst - NEW Job ID: 26-02623 Location: Trenton, NJ Duration: 06 month of contract Help ... The hourly rate for this position is $20.00 per hour. Factors which may affect starting pay within ...

Robert Half

Help Desk Analyst

Holland, OH · On-site

$17/hr

We are looking for a dependable Help Desk Analyst to join a high-volume support environment in ... Hourly Pay: $17/hr Current open Shift: 3:30pm-12am; off days Sunday and Tuesday Responsibilities ...

Apply Early

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All JobsHourly Epic Help Desk Jobs

Hourly Epic Help Desk information

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$12

$23

$33

How much do hourly epic help desk jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for hourly epic help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Hourly Epic Help Desk vs Hourly Epic Support Specialist?

AspectHourly Epic Help DeskHourly Epic Support Specialist
CertificationsEpic certifications, help desk certificationsEpic certifications, technical support certifications
Work EnvironmentHelp desk, support center, healthcare ITSupport teams, healthcare IT departments
Employer & IndustryHospitals, clinics, healthcare providersHospitals, healthcare organizations, IT support firms

Both roles require Epic certifications and focus on supporting healthcare IT systems. The Hourly Epic Help Desk primarily handles user issues and troubleshooting at the help desk level, while the Hourly Epic Support Specialist may provide more in-depth technical support and system troubleshooting. Both roles are essential in healthcare IT environments, but the Help Desk role is more customer-facing and reactive, whereas the Support Specialist may handle complex technical problems.

What are the key skills and qualifications needed to thrive as an Hourly Epic Help Desk professional, and why are they important?

To thrive as an Hourly Epic Help Desk professional, you need a solid understanding of Epic EHR systems, healthcare IT processes, and troubleshooting methodologies, often supported by experience in healthcare environments or relevant certifications. Familiarity with Epic modules, ticketing systems like ServiceNow, and remote support tools is typically required. Strong communication, patience, and problem-solving abilities are crucial for effectively assisting users and resolving complex issues. These skills ensure prompt and accurate user support, minimize system downtime, and maintain the smooth operation of critical healthcare technology.

What are some common challenges faced by Hourly Epic Help Desk staff and how can they be effectively managed?

Hourly Epic Help Desk staff often encounter challenges such as managing high volumes of support tickets, troubleshooting a wide range of technical issues, and clearly communicating solutions to users with varying technical backgrounds. Prioritizing tasks, maintaining up-to-date knowledge of Epic systems, and utilizing internal documentation can help address these challenges. Building strong collaboration with clinical and IT teams also ensures timely issue resolution and enhances the overall support experience.

What is an Hourly Epic Help Desk?

An Hourly Epic Help Desk is a support service staffed by IT professionals who assist users with issues related to the Epic electronic health record (EHR) system on an hourly basis. These help desk specialists troubleshoot technical problems, answer user questions, and help ensure smooth operation of Epic software for healthcare providers. They may work remotely or onsite, and their support can cover a range of topics, including login issues, workflow guidance, and system errors. The 'hourly' designation typically means they are contracted or billed by the hour rather than salaried.

Is working at Epic worth IT?

Working as an Hourly Epic Help Desk technician can be a valuable entry-level role in IT, offering experience with electronic health records and customer support. The position often involves troubleshooting software issues, using Epic systems, and developing technical skills that can benefit future career growth in IT. Compensation and work environment vary by location and employer policies.

How much does an Epic support specialist make?

An Epic support specialist typically earns between $50,000 and $80,000 annually, depending on experience, location, and certifications. The role often requires knowledge of Epic systems, troubleshooting skills, and sometimes certification in Epic modules or tools.

Does Epic let you work from home?

Hourly Epic Help Desk positions may offer remote work options, but this depends on the employer and specific job requirements. Many help desk roles require on-site presence for hardware setup and troubleshooting, though some companies provide flexible or remote schedules for certain tasks. Candidates should review the job listing or contact the employer for details on remote work policies.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but it does not fully replace the role of an Hourly Epic Help Desk technician. Human support remains essential for complex issues, customer service, and decision-making that require critical thinking and empathy. Help desk professionals often work alongside AI tools to improve efficiency and focus on more advanced technical support.
More about Hourly Epic Help Desk jobs
What cities are hiring for Hourly Epic Help Desk jobs? Cities with the most Hourly Epic Help Desk job openings:
What are the most commonly searched types of Epic Help Desk jobs? The most popular types of Epic Help Desk jobs are:
What states have the most Hourly Epic Help Desk jobs? States with the most job openings for Hourly Epic Help Desk jobs include:
What job categories do people searching Hourly Epic Help Desk jobs look for? The top searched job categories for Hourly Epic Help Desk jobs are:
Hourly Epic Help Desk jobs near you
Infographic showing various Hourly Epic Help Desk job openings in the United States as of June 2026, with employment types broken down into 4% As Needed, 53% Full Time, 9% Part Time, 4% Temporary, 26% Contract, and 4% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk - EPIC

Futran Tech Solutions Pvt. Ltd.

Remote

$21 - $28.75/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Position: EPIC Help Desk
Location : Remote
EPIC Help Desk
Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support
Experience working in a help desk/call center environment providing inbound and outbound call support (preferably technical support in nature)
Experience writing knowledge base articles and tip sheets
Experience using ticketing systems (in this case ServiceNow experience is preferred)
Open to working an 8 am- 8pm CT shift
͏
Do
Ensure timely response of all the tickets raised by the client end user
Service requests solutioning by maintaining quality parameters
Act as a custodian of clientâ s network/ server/ system/ storage/ platform/ infrastructure and other equipmentâ s to keep track of each of their proper functioning and upkeep
Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
Provide an acceptance and immediate resolution to the high priority tickets/ service
Installing and configuring software/ hardware requirements based on service requests
100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
Provide application/ user access as per client requirements and requests to ensure timely solutioning
Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
Coordinate with on-site team for complex problem resolution and ensure timely client servicing
Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner.

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