Help Desk - EPIC
$21 - $28.75/hr
EPIC Help Desk Location : Remote EPIC Help Desk Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support Experience working in a help desk/call center environment providing inbound and ...
Help Desk - EPIC
$21 - $28.75/hr
EPIC Help Desk Location : Remote EPIC Help Desk Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support Experience working in a help desk/call center environment providing inbound and ...
Epic Help Desk Support
$21 - $28.75/hr
EPIC Help Desk Remote Open to working an 8 am- 8pm CT shift Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support Experience working in a help desk/call center environment providing ...
Epic Help Desk Support
$21 - $28.75/hr
EPIC Help Desk Remote Open to working an 8 am- 8pm CT shift Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support Experience working in a help desk/call center environment providing ...
Epic Help Desk
Minneapolis, MN · On-site
$45K - $121K/yr
Epic Help Desk City: Minneapolis State/Province: Minnesota Posting Start Date: 7/14/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company ...
Epic Help Desk
Minneapolis, MN · On-site
$45K - $121K/yr
Epic Help Desk City: Minneapolis State/Province: Minnesota Posting Start Date: 7/14/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company ...
Epic Help Desk
Minneapolis, MN · On-site
$45K - $121K/yr
Epic Help Desk City: Minneapolis State/Province: Minnesota Posting Start Date: 7/10/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company ...
Epic Help Desk
Minneapolis, MN · On-site
$45K - $121K/yr
Epic Help Desk City: Minneapolis State/Province: Minnesota Posting Start Date: 7/10/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company ...
Epic Help Desk
Minneapolis, MN · On-site
$45K - $121K/yr
Epic Help Desk City: Minneapolis State/Province: Minnesota Posting Start Date: 7/10/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company ...
Epic Help Desk
Minneapolis, MN · On-site
$45K - $121K/yr
Epic Help Desk City: Minneapolis State/Province: Minnesota Posting Start Date: 7/10/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company ...
Help Desk Technician
Baytown, TX · On-site
$44K - $46K/yr
The Help Desk Technician is responsible for providing first level technical assistance and support ... Must be available to work evenings and weekends as needed. Preferred Qualifications:
Help Desk Technician
Baytown, TX · On-site
$44K - $46K/yr
The Help Desk Technician is responsible for providing first level technical assistance and support ... Must be available to work evenings and weekends as needed. Preferred Qualifications:
Help Desk Technician
$24.04 - $27/hr
Possible after-hours/weekend work. * Ability to lift up to 50lbs * Perform other duties as assigned. HELP DESK TECHNICIAN LOCATION: Rockville, MD HELP DESK TECHNICIAN SHIFT: 9:00am - 5:00pm EST ...
Help Desk Technician
$24.04 - $27/hr
Possible after-hours/weekend work. * Ability to lift up to 50lbs * Perform other duties as assigned. HELP DESK TECHNICIAN LOCATION: Rockville, MD HELP DESK TECHNICIAN SHIFT: 9:00am - 5:00pm EST ...
$20 - $27.25/hr
The role of Help Desk Analyst serves as the primary Help Desk contact and is responsible for ... May need to work evening or weekend hours for server maintenance or break/fix repairs. Equal ...
$20 - $27.25/hr
The role of Help Desk Analyst serves as the primary Help Desk contact and is responsible for ... May need to work evening or weekend hours for server maintenance or break/fix repairs. Equal ...
Help Desk Analyst
Rosenberg, TX · On-site
$16.75 - $23/hr
The role of Help Desk Analyst serves as the primary Help Desk contact and is responsible for ... May need to work evening or weekend hours for server maintenance or break/fix repairs. Equal ...
Help Desk Analyst
Rosenberg, TX · On-site
$16.75 - $23/hr
The role of Help Desk Analyst serves as the primary Help Desk contact and is responsible for ... May need to work evening or weekend hours for server maintenance or break/fix repairs. Equal ...
Help Desk Technician
Indianapolis, IN · On-site
$19 - $25.75/hr
... weekend support as needed. Additional Principal Duties and Responsibilities No additional principal duties are required for this role beyond those outlined above. Job Required Knowledge and Skills ...
Help Desk Technician
Indianapolis, IN · On-site
$19 - $25.75/hr
... weekend support as needed. Additional Principal Duties and Responsibilities No additional principal duties are required for this role beyond those outlined above. Job Required Knowledge and Skills ...
Help Desk Technician
Indianapolis, IN · On-site
$19 - $25.75/hr
Evening/weekend availability Additional Principal Duties and Responsibilities Job Required Knowledge & Skills * Minimum 2 years' experience providing Help Desk support to medium-sized companies
Help Desk Technician
Indianapolis, IN · On-site
$19 - $25.75/hr
Evening/weekend availability Additional Principal Duties and Responsibilities Job Required Knowledge & Skills * Minimum 2 years' experience providing Help Desk support to medium-sized companies
Help Desk Technician
Rockville, MD · On-site
$24.04 - $27/hr
Possible after-hours/weekend work. * Ability to lift up to 50lbs * Perform other duties as assigned. HELP DESK TECHNICIAN LOCATION: Rockville, MD HELP DESK TECHNICIAN SHIFT: 9:00am - 5:00pm EST ...
Help Desk Technician
Rockville, MD · On-site
$24.04 - $27/hr
Possible after-hours/weekend work. * Ability to lift up to 50lbs * Perform other duties as assigned. HELP DESK TECHNICIAN LOCATION: Rockville, MD HELP DESK TECHNICIAN SHIFT: 9:00am - 5:00pm EST ...
Help Desk Specialist
Washington, DC · On-site
$60K - $70K/yr
Join our team as a Full Time Help Desk Specialist at IntePros Federal in Washington, DC! As an ... weekends, ensuring that our clients receive timely assistance. You will also administer user ...
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Help Desk Specialist
Washington, DC · On-site
$60K - $70K/yr
Join our team as a Full Time Help Desk Specialist at IntePros Federal in Washington, DC! As an ... weekends, ensuring that our clients receive timely assistance. You will also administer user ...
Help Desk Specialist
Washington, DC · On-site
$60K - $70K/yr
Join our team as a Full Time Help Desk Specialist at IntePros Federal in Washington, DC! As an ... weekends, ensuring that our clients receive timely assistance. You will also administer user ...
Help Desk Specialist
Washington, DC · On-site
$60K - $70K/yr
Join our team as a Full Time Help Desk Specialist at IntePros Federal in Washington, DC! As an ... weekends, ensuring that our clients receive timely assistance. You will also administer user ...
Help Desk Technician
$19.12 - $25.88/hr
No Help Desk Technician I Transform technology into opportunity as a Help Desk Technician I with ... Provide weekend and holidays coverage as needed. * Requires a High School Diploma or GED.
Help Desk Technician
$19.12 - $25.88/hr
No Help Desk Technician I Transform technology into opportunity as a Help Desk Technician I with ... Provide weekend and holidays coverage as needed. * Requires a High School Diploma or GED.
Help Desk Specialist
$60K - $70K/yr
Join our team as a Full Time Help Desk Specialist at IntePros Federal in Washington, DC! As an ... weekends, ensuring that our clients receive timely assistance. You will also administer user ...
Help Desk Specialist
$60K - $70K/yr
Join our team as a Full Time Help Desk Specialist at IntePros Federal in Washington, DC! As an ... weekends, ensuring that our clients receive timely assistance. You will also administer user ...
Help Desk Support IV
Dallas, TX · On-site
$62K/yr
Maintains SOPs for the IT Help Desk process, creating new SOPs when needed. Trains and coordinates ... weekends IT environment is constantly changing demanding quick solutions and evolving skills IT ...
Help Desk Support IV
Dallas, TX · On-site
$62K/yr
Maintains SOPs for the IT Help Desk process, creating new SOPs when needed. Trains and coordinates ... weekends IT environment is constantly changing demanding quick solutions and evolving skills IT ...
Help Desk Technician
$19.25 - $26/hr
About the Role We are seeking a Help Desk Technician to join our team! This is an entry-level ... Work flexible schedules, including potential evenings, weekends, and holidays, as required to meet ...
Help Desk Technician
$19.25 - $26/hr
About the Role We are seeking a Help Desk Technician to join our team! This is an entry-level ... Work flexible schedules, including potential evenings, weekends, and holidays, as required to meet ...
Library Help Desk Manager
Santa Clara, CA · On-site
$33.94 - $40.72/hr
Library Help Desk Manager Position Type: Regular Hiring Range: $33.94 - $40.72 per hour ... Occasional evening or weekend work may be required to support department and unit services ...
Library Help Desk Manager
Santa Clara, CA · On-site
$33.94 - $40.72/hr
Library Help Desk Manager Position Type: Regular Hiring Range: $33.94 - $40.72 per hour ... Occasional evening or weekend work may be required to support department and unit services ...
Help Desk II
Chicago, IL · On-site
$20.50 - $27.75/hr
This role will provide help desk coverage for 40 hours a week, with occasional after hours or weekend scheduled work and upgrades. The Help Desk II Technician is responsible for the continuous ...
Help Desk II
Chicago, IL · On-site
$20.50 - $27.75/hr
This role will provide help desk coverage for 40 hours a week, with occasional after hours or weekend scheduled work and upgrades. The Help Desk II Technician is responsible for the continuous ...
Weekend Epic Help Desk information
See salary details
$14.42 - $16.13
12% of jobs
$17.62 is the 25th percentile. Wages below this are outliers.
$16.13 - $17.83
15% of jobs
The median wage is $19.50 / hr.
$17.83 - $19.54
24% of jobs
$19.54 - $21.24
13% of jobs
$21.24 - $22.95
9% of jobs
$23.26 is the 75th percentile. Wages above this are outliers.
$22.95 - $24.65
16% of jobs
$24.65 - $26.35
5% of jobs
$26.35 - $28.06
2% of jobs
$28.06 - $29.76
3% of jobs
$29.76 - $31.47
0% of jobs
$31.47 - $33.17
1% of jobs
$14
$21
$33
How much do weekend epic help desk jobs pay per hour?
As of Jul 18, 2026, the average hourly pay for weekend epic help desk in the United States is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.
What is a Weekend Epic Help Desk?
A Weekend Epic Help Desk is a specialized IT support service that assists healthcare professionals with issues related to the Epic electronic health record (EHR) system during weekends. Staffed by knowledgeable technicians, this help desk addresses problems such as login issues, system errors, workflow support, and troubleshooting for users working outside of regular business hours. The goal is to ensure continuous, reliable access to patient records and support critical clinical operations when standard weekday support may not be available.
What is the difference between Weekend Epic Help Desk vs Weekend IT Support Specialist?
| Aspect | Weekend Epic Help Desk | Weekend IT Support Specialist |
|---|---|---|
| Certifications | CompTIA A+, Microsoft Certified | CompTIA A+, Network+ |
| Work Environment | Help desk, call centers, remote support | On-site or remote technical support |
| Industry Usage | IT service providers, tech companies | IT departments, tech firms |
| Common Search Intent | Technical troubleshooting, customer support | Hardware/software issues, user assistance |
The Weekend Epic Help Desk and Weekend IT Support Specialist roles both involve technical support, but the Help Desk typically focuses on customer service and troubleshooting via phone or remote tools, while the IT Support Specialist may handle more hardware and software issues directly. Both roles require similar certifications and are common in IT service environments, making them closely related but distinct in daily tasks.
What are the key skills and qualifications needed to thrive as a Weekend Epic Help Desk professional, and why are they important?
To thrive as a Weekend Epic Help Desk professional, you need strong problem-solving abilities, knowledge of healthcare workflows, and experience with the Epic electronic health record (EHR) system, often supported by relevant Epic certifications or healthcare IT experience. Proficiency with ticketing systems, remote desktop tools, and Epic modules such as Hyperspace or MyChart is typically required. Excellent communication, patience, and the ability to stay calm under pressure are essential soft skills for assisting users and coordinating with technical teams during off-hours. These skills ensure timely resolution of technical issues, minimize disruptions to patient care, and provide effective support during critical weekend shifts.
What are some common challenges faced by Weekend Epic Help Desk staff, and how can they prepare for them?
Weekend Epic Help Desk staff often encounter high call volumes and urgent issues, as many healthcare providers rely on timely support outside standard business hours. A key challenge is troubleshooting complex problems with limited access to in-person resources or escalations. To prepare, it's important to develop strong communication and problem-solving skills, familiarize yourself with the most frequent Epic system issues, and stay updated on organizational protocols. Collaborating closely with on-call technical teams and documenting issues clearly can also help ensure smooth transitions and effective resolutions.
More about Weekend Epic Help Desk jobs
What cities are hiring for Weekend Epic Help Desk jobs? Cities with the most Weekend Epic Help Desk job openings:
What are the most commonly searched types of Epic Help Desk jobs? The most popular types of Epic Help Desk jobs are:
What states have the most Weekend Epic Help Desk jobs? States with the most job openings for Weekend Epic Help Desk jobs include:
What job categories do people searching Weekend Epic Help Desk jobs look for? The top searched job categories for Weekend Epic Help Desk jobs are:
$21 - $28.75/hr
Full-time
Re-posted 29 days ago
Job description
Position: EPIC Help Desk
Location : Remote
EPIC Help Desk
Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support
Experience working in a help desk/call center environment providing inbound and outbound call support (preferably technical support in nature)
Experience writing knowledge base articles and tip sheets
Experience using ticketing systems (in this case ServiceNow experience is preferred)
Open to working an 8 am- 8pm CT shift
͏
Do
Ensure timely response of all the tickets raised by the client end user
Service requests solutioning by maintaining quality parameters
Act as a custodian of clientâ s network/ server/ system/ storage/ platform/ infrastructure and other equipmentâ s to keep track of each of their proper functioning and upkeep
Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
Provide an acceptance and immediate resolution to the high priority tickets/ service
Installing and configuring software/ hardware requirements based on service requests
100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
Provide application/ user access as per client requirements and requests to ensure timely solutioning
Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
Coordinate with on-site team for complex problem resolution and ensure timely client servicing
Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner.
Location : Remote
EPIC Help Desk
Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support
Experience working in a help desk/call center environment providing inbound and outbound call support (preferably technical support in nature)
Experience writing knowledge base articles and tip sheets
Experience using ticketing systems (in this case ServiceNow experience is preferred)
Open to working an 8 am- 8pm CT shift
͏
Do
Ensure timely response of all the tickets raised by the client end user
Service requests solutioning by maintaining quality parameters
Act as a custodian of clientâ s network/ server/ system/ storage/ platform/ infrastructure and other equipmentâ s to keep track of each of their proper functioning and upkeep
Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
Provide an acceptance and immediate resolution to the high priority tickets/ service
Installing and configuring software/ hardware requirements based on service requests
100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
Provide application/ user access as per client requirements and requests to ensure timely solutioning
Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
Coordinate with on-site team for complex problem resolution and ensure timely client servicing
Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner.