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Weekend Epic Help Desk Jobs in Indiana (NOW HIRING)

Lids

Help Desk Technician

Indianapolis, IN · On-site

$19 - $25.75/hr

... weekend support as needed. Additional Principal Duties and Responsibilities No additional principal duties are required for this role beyond those outlined above. Job Required Knowledge and Skills ...

Lids

Help Desk Technician

Indianapolis, IN · On-site

$19 - $25.75/hr

Evening/weekend availability Additional Principal Duties and Responsibilities Job Required Knowledge & Skills * Minimum 2 years' experience providing Help Desk support to medium-sized companies

Trust Tech, LLC

MSP Help Desk Technician

Valparaiso, IN · On-site

$20 - $27/hr

Help Desk Technician Technical position providing 1st and limited 2nd level support to Trust Tech, ... limited weekend or non-business hour requirements. The position requires some work to be done ...

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Weekend Epic Help Desk information

What is a Weekend Epic Help Desk?

A Weekend Epic Help Desk is a specialized IT support service that assists healthcare professionals with issues related to the Epic electronic health record (EHR) system during weekends. Staffed by knowledgeable technicians, this help desk addresses problems such as login issues, system errors, workflow support, and troubleshooting for users working outside of regular business hours. The goal is to ensure continuous, reliable access to patient records and support critical clinical operations when standard weekday support may not be available.

What is the difference between Weekend Epic Help Desk vs Weekend IT Support Specialist?

AspectWeekend Epic Help DeskWeekend IT Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site or remote technical support
Industry UsageIT service providers, tech companiesIT departments, tech firms
Common Search IntentTechnical troubleshooting, customer supportHardware/software issues, user assistance

The Weekend Epic Help Desk and Weekend IT Support Specialist roles both involve technical support, but the Help Desk typically focuses on customer service and troubleshooting via phone or remote tools, while the IT Support Specialist may handle more hardware and software issues directly. Both roles require similar certifications and are common in IT service environments, making them closely related but distinct in daily tasks.

What are the key skills and qualifications needed to thrive as a Weekend Epic Help Desk professional, and why are they important?

To thrive as a Weekend Epic Help Desk professional, you need strong problem-solving abilities, knowledge of healthcare workflows, and experience with the Epic electronic health record (EHR) system, often supported by relevant Epic certifications or healthcare IT experience. Proficiency with ticketing systems, remote desktop tools, and Epic modules such as Hyperspace or MyChart is typically required. Excellent communication, patience, and the ability to stay calm under pressure are essential soft skills for assisting users and coordinating with technical teams during off-hours. These skills ensure timely resolution of technical issues, minimize disruptions to patient care, and provide effective support during critical weekend shifts.

What are some common challenges faced by Weekend Epic Help Desk staff, and how can they prepare for them?

Weekend Epic Help Desk staff often encounter high call volumes and urgent issues, as many healthcare providers rely on timely support outside standard business hours. A key challenge is troubleshooting complex problems with limited access to in-person resources or escalations. To prepare, it's important to develop strong communication and problem-solving skills, familiarize yourself with the most frequent Epic system issues, and stay updated on organizational protocols. Collaborating closely with on-call technical teams and documenting issues clearly can also help ensure smooth transitions and effective resolutions.
What are the most commonly searched types of Epic Help Desk jobs in Indiana? The most popular types of Epic Help Desk jobs in Indiana are:
What are popular job titles related to Weekend Epic Help Desk jobs in Indiana? For Weekend Epic Help Desk jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Weekend Epic Help Desk jobs in Indiana look for? The top searched job categories for Weekend Epic Help Desk jobs in Indiana are:
What cities in Indiana are hiring for Weekend Epic Help Desk jobs? Cities in Indiana with the most Weekend Epic Help Desk job openings:
Weekend Epic Help Desk jobs near you
Infographic showing various Weekend Epic Help Desk job openings in Indiana as of July 2026, with employment types broken down into 79% Full Time, 19% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.
Help Desk Technician

Help Desk Technician

Lids

Indianapolis, IN • On-site

$19 - $25.75/hr

Full-time

Re-posted 6 days ago

Lids rating

5.9

Company rating: 5.9 out of 10

Based on 107 frontline employees who took The Breakroom Quiz

55th of 104 rated fashion retailers

Job description

Description
Help Desk Technician
About Our Company
Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US and abroad. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Lululemon, and Mitchell & Ness. In addition to our wide assortment, we are the industry leader in on demand customization.
We currently operate 1,300+ brick and mortar locations, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and the two largest MLB franchises, via our Yankees & Dodgers Clubhouse stores. Lids has built partnerships and collaborations with iconic global brands, creating a community where fans, fashion, and culture collide.
Position Summary
Under general direction, the Help Desk Technician performs a variety of computer systems administration and technical support tasks across the organization. This role supports PC hardware, operating systems, software applications, peripherals, and point-of-sale devices. The Help Desk Technician analyzes, documents, tests, troubleshoots, and resolves technical issues while working closely with users, vendors, and internal teams to restore service and identify root causes. Strong written and verbal communication skills and the ability to provide professional, timely support are essential.
Principal Duties and Responsibilities
• Provide technical support to retail stores and corporate/field employees for IT and point-of-sale equipment.
• Investigate, troubleshoot, and resolve real-time issues reported to the Help Desk using various diagnostic techniques.
• Understand company processes and procedures to effectively support systems across the enterprise.
• Provide prompt, thorough, and courteous support for all reported issues.
• Document incidents, resolutions, and updates in the ticketing system.
• Communicate technical information clearly to non-technical users.
• Complete and close assigned Help Desk tickets within defined service levels.
• Provide regular status updates to the Manager of IT Operations.
• Maintain availability for hybrid scheduling and occasional evening or weekend support as needed.
Additional Principal Duties and Responsibilities
No additional principal duties are required for this role beyond those outlined above.
Job Required Knowledge and Skills
• Minimum two years of experience providing Help Desk support in a mid-sized or enterprise environment.
• Strong interpersonal, communication, and customer service skills.
• Demonstrated problem-solving ability and technical troubleshooting skills.
• In-depth knowledge of computer systems, networking fundamentals, and mobile devices.
• IT-related degree or equivalent experience providing technical support.
• Familiarity with retail point-of-sale systems.
Preferred Job Required Knowledge and Skills
• Ability to work effectively in a fast-paced environment with shifting priorities.
• Positive, solution-oriented mindset with strong attention to detail.
• Excellent written and verbal communication skills.
Physical and Travel Requirements
• Ability to sit, stand, walk, use hands, reach, stoop, kneel, or crouch as required.
• Ability to lift or move up to 50 pounds occasionally.
• Specific vision abilities include close vision, distance vision, and depth perception.
• Less than 5% travel may be required.

What Lids employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Lids

Sourced by ZipRecruiter

For nearly 25 years, Lids has been the leading headwear and sportswear retailer in North America! We are very excited to start 2022 with our next stop in Germany worldwide. Officially licensed products from professional sports federations and headwear of the hottest sports and fashion brands to sell, which we do. We have already made it through years of hard work, learned from our successes and failures, lived at the intersection of fan and fashion and stayed true to our core values.

Industry

Retail

Company size

5,001 - 10,000 Employees

Headquarters location

Indianapolis, IN, US

Year founded

1995

Social media

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