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Weekend Epic Help Desk Jobs in Fishers, IN (NOW HIRING)

MIBOR

Help Desk Specialist

Indianapolis, IN

$22 - $25/hr

MIBOR REALTOR ® Association is looking for a Help Desk Specialist who is an excellent communicator ... and weekend support for members and system as assigned. 5. Assist with general administrative ...

Insight Global

Service Desk Analyst

Indianapolis, IN · On-site

$18 - $21/hr

Required Skills & Experience * 2-5 years IT Support role (service desk, help desk, etc ... Experience with Citrix, SharePoint, PeopleSoft, Epic * Windows troubleshooting experience

Insight Global

Service Desk Analyst

Indianapolis, IN · On-site

$18 - $20/hr

... t role (service desk, help desk, etc.) * Experience working in a call center environment ... Experience with Citrix, SharePoint, PeopleSoft, Epic * Windows troubleshooting experience

TEKsystems

Service Desk Analyst

Indianapolis, IN

$21 - $25/hr

... a weekend and occasional training sessions on weekdays between 8am and 5pm, which may be in ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

TEKsystems

Service Desk Analyst

Indianapolis, IN · On-site

$21 - $25/hr

... a weekend and occasional training sessions on weekdays between 8am and 5pm, which may be in ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

White Lodging Careers

Front Desk Supervisor

Indianapolis, IN · On-site

$16.25 - $21/hr

You'll help bring the virtue of hospitality to life while we create an environment that allows you ... Flexibility to work varied shifts - including evenings, weekends, and holidays as a full-service ...

George E. Booth Co.

Helpdesk Team Lead

Greenwood, IN · On-site

The Helpdesk Team Lead is responsible for deliveringtechnical support to employees across the ... Occasionalevening or weekend work may be required. Travel: Minimal overnight travel isexpected.

George E. Booth Co.

Helpdesk Team Lead

Greenwood, IN · On-site

The Helpdesk Team Lead is responsible for deliveringtechnical support to employees across the ... Occasionalevening or weekend work may be required. Travel: Minimal overnight travel isexpected.

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Weekend Epic Help Desk information

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How much do weekend epic help desk jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for weekend epic help desk in Fishers, IN is $20.09, according to ZipRecruiter salary data. Most workers in this role earn between $16.63 and $22.50 per hour, depending on experience, location, and employer.

What is a Weekend Epic Help Desk?

A Weekend Epic Help Desk is a specialized IT support service that assists healthcare professionals with issues related to the Epic electronic health record (EHR) system during weekends. Staffed by knowledgeable technicians, this help desk addresses problems such as login issues, system errors, workflow support, and troubleshooting for users working outside of regular business hours. The goal is to ensure continuous, reliable access to patient records and support critical clinical operations when standard weekday support may not be available.

What are the key skills and qualifications needed to thrive as a Weekend Epic Help Desk professional?

To thrive as a Weekend Epic Help Desk professional, you need strong problem-solving abilities, knowledge of healthcare workflows, and experience with the Epic electronic health record (EHR) system, often supported by relevant Epic certifications or healthcare IT experience. Proficiency with ticketing systems, remote desktop tools, and Epic modules such as Hyperspace or MyChart is typically required. Excellent communication, patience, and the ability to stay calm under pressure are essential soft skills for assisting users and coordinating with technical teams during off-hours. These skills ensure timely resolution of technical issues, minimize disruptions to patient care, and provide effective support during critical weekend shifts.

What are some common challenges faced by Weekend Epic Help Desk staff, and how can they prepare for them?

Weekend Epic Help Desk staff often encounter high call volumes and urgent issues, as many healthcare providers rely on timely support outside standard business hours. A key challenge is troubleshooting complex problems with limited access to in-person resources or escalations. To prepare, it's important to develop strong communication and problem-solving skills, familiarize yourself with the most frequent Epic system issues, and stay updated on organizational protocols. Collaborating closely with on-call technical teams and documenting issues clearly can also help ensure smooth transitions and effective resolutions.

What is the difference between Weekend Epic Help Desk vs Weekend IT Support Specialist?

AspectWeekend Epic Help DeskWeekend IT Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site or remote technical support
Industry UsageIT service providers, tech companiesIT departments, tech firms
Common Search IntentTechnical troubleshooting, customer supportHardware/software issues, user assistance

The Weekend Epic Help Desk and Weekend IT Support Specialist roles both involve technical support, but the Help Desk typically focuses on customer service and troubleshooting via phone or remote tools, while the IT Support Specialist may handle more hardware and software issues directly. Both roles require similar certifications and are common in IT service environments, making them closely related but distinct in daily tasks.

What job categories do people searching Weekend Epic Help Desk jobs in Fishers, IN look for?

The top searched job categories for Weekend Epic Help Desk jobs in Fishers, IN are:

What cities near Fishers, IN are hiring for Weekend Epic Help Desk jobs?

Cities near Fishers, IN with the most Weekend Epic Help Desk job openings:

Weekend Epic Help Desk jobs near you
Infographic showing various Weekend Epic Help Desk job openings in Fishers, IN as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $41,791 per year, or $20.1 per hour.

Help Desk Specialist

MIBOR

Indianapolis, IN

$22 - $25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Job description

MIBOR REALTOR® Association is looking for a Help Desk Specialist who is an excellent communicator with a passion for delivering exceptional customer service and strong technical aptitude. If you are a self-starter who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity to join our team.

 Why join MIBOR

 MIBOR REALTOR® Association (MIBOR) is more than your average employer. We are a professional trade association and multiple listing service that serves approximately 10,000 REALTOR® members throughout central Indiana. Our mission is to empower our members and strengthen the marketplace through collaboration, advocacy, professionalism, education, and innovation.

 Through our membership, each year, we invest in the communities we support to help improve the quality of life for the residents and businesses located within them.

Primary Responsibility:    

The Help Desk Specialist provides members with customer service assistance and technical support related to MIBOR BLC products and systems, software, mobile applications, and lockbox hardware, as well as upholding data integrity standards by becoming expert on BLC rules and policy as well as system functionality and processes. This Specialist is responsible for providing exceptional first-line customer contact via phone, email, and/or chat. 

Specific Responsibilities: 

1. Answer general listing service inquiries on system access, “How to” questions. 

2. Guide members in using software and hardware components. 

3. Answer inquiries on new member information, membership categories, changes, member benefits, application information, billing, and dues assessment. 

4. Provide after-hours and weekend support for members and system as assigned. 

5. Assist with general administrative duties, special projects, and events as assigned. 

6. Perform data verification duties and proactively monitor proper use of BLC® data. 

7. Contribute to team effort by accomplishing related results as needed. 

8. Learn and stay current on all technical platforms and related updates supported by the BLC®. 

9. Assist with training courses designed to instruct customers in the proper use of information systems using prepared materials and content. 

10. Test system changes and repairs before installation to ensure resolution of a problem, satisfaction of a request, and/or proper functionality. 

11. Maintain established qualitative and quantitative Key Performance Indicators (KPIs) designed to measure success of the service provided to members. 

12. Accomplish other special projects at the request of Vice President of Broker Listing Cooperative®. 

 Competencies: 

  • Exhibits a professional countenance and demeanor 

  • Strong commitment to member service

  • Ability to effectively serve all members - adjusting for various personality types 

  • Excellent communication skills; written, verbal, and listening 

  • Diplomacy and confidentiality; proper phone etiquette. 

  • Stress management/composure 

  • Technical capacity/Listing Service and all products provided to members. 

  • Technical capacity/MS Office applications, membership management software, and all in-house communications tools 

  • Able to handle multiple tasks simultaneously 

  • Good thinker with common sense as it applies to providing service 

  • Ability to sustain upbeat attitude toward members 

  • Can subscribe to MIBOR Values: Service, Excellence, Integrity, Collaboration and Family 

Reports to: Vice President of Broker Listing Cooperative® 

Job Type: Full-time


Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance