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Weekend Epic Help Desk Jobs in Indiana (NOW HIRING)

Woodhouse Spas

Front Desk Key Holder

Carmel, IN · On-site

$17 - $25/hr

Book appointments, recommend services, and help guests find exactly what they need * Suggest ... You can't work weekends or occasional holidays * Following scripts and protocols feels restrictive ...

Genesis Health Clubs

Front Desk Associate

Evansville, IN · On-site

$12.25 - $15.75/hr

Available to work weekends and evenings and holidays * Must hold current CPR certification or ... We Lead by Example , showing up each day with compassion, drive, and a commitment to help others ...

Genesis Health Clubs

Front Desk Associate

Evansville, IN · On-site

$12.25 - $15.75/hr

Available to work weekends and evenings and holidays * Must hold current CPR certification or ... We Lead by Example , showing up each day with compassion, drive, and a commitment to help others ...

Fourwinds

Front Desk Agent

Bloomington, IN · On-site

$12.50 - $15.75/hr

If you're passionate about helping others, thrive in a fast-paced environment, and take pride in ... Ability to work a flexible schedule, including weekends and holidays as needed. * Ability to ...

Best in Boating

Front Desk Agent

Bloomington, IN · On-site

$16/hr

If you're passionate about helping others, thrive in a fast-paced environment, and take pride in ... Ability to work a flexible schedule, including weekends and holidays as needed. * Ability to ...

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Weekend Epic Help Desk information

What is a Weekend Epic Help Desk?

A Weekend Epic Help Desk is a specialized IT support service that assists healthcare professionals with issues related to the Epic electronic health record (EHR) system during weekends. Staffed by knowledgeable technicians, this help desk addresses problems such as login issues, system errors, workflow support, and troubleshooting for users working outside of regular business hours. The goal is to ensure continuous, reliable access to patient records and support critical clinical operations when standard weekday support may not be available.

What is the difference between Weekend Epic Help Desk vs Weekend IT Support Specialist?

AspectWeekend Epic Help DeskWeekend IT Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site or remote technical support
Industry UsageIT service providers, tech companiesIT departments, tech firms
Common Search IntentTechnical troubleshooting, customer supportHardware/software issues, user assistance

The Weekend Epic Help Desk and Weekend IT Support Specialist roles both involve technical support, but the Help Desk typically focuses on customer service and troubleshooting via phone or remote tools, while the IT Support Specialist may handle more hardware and software issues directly. Both roles require similar certifications and are common in IT service environments, making them closely related but distinct in daily tasks.

What are the key skills and qualifications needed to thrive as a Weekend Epic Help Desk professional, and why are they important?

To thrive as a Weekend Epic Help Desk professional, you need strong problem-solving abilities, knowledge of healthcare workflows, and experience with the Epic electronic health record (EHR) system, often supported by relevant Epic certifications or healthcare IT experience. Proficiency with ticketing systems, remote desktop tools, and Epic modules such as Hyperspace or MyChart is typically required. Excellent communication, patience, and the ability to stay calm under pressure are essential soft skills for assisting users and coordinating with technical teams during off-hours. These skills ensure timely resolution of technical issues, minimize disruptions to patient care, and provide effective support during critical weekend shifts.

What are some common challenges faced by Weekend Epic Help Desk staff, and how can they prepare for them?

Weekend Epic Help Desk staff often encounter high call volumes and urgent issues, as many healthcare providers rely on timely support outside standard business hours. A key challenge is troubleshooting complex problems with limited access to in-person resources or escalations. To prepare, it's important to develop strong communication and problem-solving skills, familiarize yourself with the most frequent Epic system issues, and stay updated on organizational protocols. Collaborating closely with on-call technical teams and documenting issues clearly can also help ensure smooth transitions and effective resolutions.
What are the most commonly searched types of Epic Help Desk jobs in Indiana? The most popular types of Epic Help Desk jobs in Indiana are:
What are popular job titles related to Weekend Epic Help Desk jobs in Indiana? For Weekend Epic Help Desk jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Weekend Epic Help Desk jobs in Indiana look for? The top searched job categories for Weekend Epic Help Desk jobs in Indiana are:
What cities in Indiana are hiring for Weekend Epic Help Desk jobs? Cities in Indiana with the most Weekend Epic Help Desk job openings:
Weekend Epic Help Desk jobs near you
Infographic showing various Weekend Epic Help Desk job openings in Indiana as of July 2026, with employment types broken down into 79% Full Time, 19% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.
Front Desk Agent

Front Desk Agent

White Lodging Services Corporation

Indianapolis, IN

$13.50 - $17.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

White Lodging rating

6.9

Company rating: 6.9 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

31st of 106 rated hotels

Job description

Description

Position Information

Location: JW Marriott Indianapolis

Summary:

Who We Are

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. As a Front Desk Agent, you will be the first point of contact for guests, ensuring their stay begins with a warm welcome and ends with exceptional service.

Responsibilities:

What You’ll Do

  • Provide the highest quality of service to guests, anticipating and exceeding their expectations.
  • Check guests in and out efficiently and in a friendly manner.
  • Understand and consistently follow all cash handling and accounting procedures including hotel credit and check cashing procedures.
  • Develop thorough knowledge of hotel staff, services, hours of operation, room locations, rates, amenities, and surroundings.
  • Assist in maintaining the cleanliness of the lobby and entrance.
  • Ensure security and confidentiality of all guest and hotel information.
  • Effectively respond to and resolve guest concerns or complaints.
  • Perform other duties as assigned.

What You’ll Bring

  • Strong communication skills.
  • A passion for customer service.
  • The ability to be flexible and adapt to any situation.
  • A desire to work as part of the front desk team.
  • An outgoing personality with a positive attitude.
  • Previous hospitality experience is helpful but not required.
  • Ability to stand and move at a fast pace for long periods of time, with availability to work long hours, weekends, and holidays as necessary.

Other information:

What You Can Look Forward To

  • Medical, Dental, and Vision insurance (starting Day 1)
  • Life Insurance and Disability Insurance
  • Paid Parental Leave
  • DailyPay option
  • Employee Assistance Program (EAP)
  • 401(k) with company match
  • Vacation/Paid Time Off (PTO) with rollover
  • Complimentary wellness tools
  • Unlimited referral bonuses
  • Leadership development and tuition reimbursement
  • Discounts on hotel rooms, dining, and other travel/entertainment experiences
  • Multiple hotels in each market = more opportunities for growth

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.

What White Lodging employees say

Pay

Benefits

Hours and flexibility

Workplace

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