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Hourly Epic Help Desk Jobs in Indiana (NOW HIRING)

REQUIRED SKILLS AND EXPERIENCE * 2-5 years IT Support role (service desk, help desk, etc ... Experience with Citrix, SharePoint, PeopleSoft, Epic * Windows troubleshooting experience

New

Required Skills & Experience * 2-5 years IT Support role (service desk, help desk, etc ... Experience with Citrix, SharePoint, PeopleSoft, Epic * Windows troubleshooting experience

New

... t role (service desk, help desk, etc.) * Experience working in a call center environment ... Experience with Citrix, SharePoint, PeopleSoft, Epic * Windows troubleshooting experience

New

They act as a second level of support and an extension of the help desk as part of the day-to-day support duties. The Epic Application Analyst understands their assigned applications, their value to ...

New

They act as a second level of support and an extension of the help desk as part of the day-to-day support duties. The Epic Application Analyst understands their assigned applications, their value to ...

New

Epic Application Analyst

Munster, IN · On-site

$40.14 - $63.97/hr

They act as a second level of support and an extension of the help desk as part of the day-to-day support duties. The Epic Application Analyst understands their assigned applications, their value to ...

They act as a second level of support and an extension of the help desk as part of the day-to-day support duties. The Epic Application Analyst understands their assigned applications, their value to ...

Epic Application Analyst

Munster, IN · On-site

$40.14 - $63.97/hr

They act as a second level of support and an extension of the help desk as part of the day-to-day support duties. The Epic Application Analyst understands their assigned applications, their value to ...

They act as a second level of support and an extension of the help desk as part of the day-to-day support duties. The Epic Application Analyst understands their assigned applications, their value to ...

Front Desk Manager

Indianapolis, IN · On-site

$16.25 - $21/hr

You'll help bring the virtue of hospitality to life while we create an environment that allows you ... Create proactive hiring plans and actively participate in hourly associate interviews to build and ...

Front Desk Manager

Indianapolis, IN · On-site

$16.25 - $21/hr

You'll help bring the virtue of hospitality to life while we create an environment that allows you ... Create proactive hiring plans and actively participate in hourly associate interviews to build and ...

Front Desk Manager

Indianapolis, IN · On-site

$16.25 - $21/hr

You'll help bring the virtue of hospitality to life while we create an environment that allows you ... Create proactive hiring plans and actively participate in hourly associate interviews to build and ...

Front Desk Receptionist

Anderson, IN · On-site

$13 - $16.75/hr

Company parties Plus, our Front Desk Receptionist earns competitive hourly pay that reflects ... Additionally, you'll help maintain office organization, complete accurate clerical documents ...

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Hourly Epic Help Desk information

What is an hourly Epic Help Desk?

An Hourly Epic Help Desk is a support service staffed by IT professionals who assist users with issues related to the Epic electronic health record (EHR) system on an hourly basis. These help desk specialists troubleshoot technical problems, answer user questions, and help ensure smooth operation of Epic software for healthcare providers. They may work remotely or onsite, and their support can cover a range of topics, including login issues, workflow guidance, and system errors. The 'hourly' designation typically means they are contracted or billed by the hour rather than salaried.

What are the key skills and qualifications needed to thrive as an hourly Epic Help Desk professional?

To thrive as an Hourly Epic Help Desk professional, you need a solid understanding of Epic EHR systems, healthcare IT processes, and troubleshooting methodologies, often supported by experience in healthcare environments or relevant certifications. Familiarity with Epic modules, ticketing systems like ServiceNow, and remote support tools is typically required. Strong communication, patience, and problem-solving abilities are crucial for effectively assisting users and resolving complex issues. These skills ensure prompt and accurate user support, minimize system downtime, and maintain the smooth operation of critical healthcare technology.

What are some common challenges faced by hourly Epic Help Desk staff and how can they be effectively managed?

Hourly Epic Help Desk staff often encounter challenges such as managing high volumes of support tickets, troubleshooting a wide range of technical issues, and clearly communicating solutions to users with varying technical backgrounds. Prioritizing tasks, maintaining up-to-date knowledge of Epic systems, and utilizing internal documentation can help address these challenges. Building strong collaboration with clinical and IT teams also ensures timely issue resolution and enhances the overall support experience.

What is the difference between Hourly Epic Help Desk vs Hourly Epic Support Specialist?

AspectHourly Epic Help DeskHourly Epic Support Specialist
CertificationsEpic certifications, help desk certificationsEpic certifications, technical support certifications
Work EnvironmentHelp desk, support center, healthcare ITSupport teams, healthcare IT departments
Employer & IndustryHospitals, clinics, healthcare providersHospitals, healthcare organizations, IT support firms

Both roles require Epic certifications and focus on supporting healthcare IT systems. The Hourly Epic Help Desk primarily handles user issues and troubleshooting at the help desk level, while the Hourly Epic Support Specialist may provide more in-depth technical support and system troubleshooting. Both roles are essential in healthcare IT environments, but the Help Desk role is more customer-facing and reactive, whereas the Support Specialist may handle complex technical problems.

Is an hourly epic help desk a stressful job?

An hourly Epic Help Desk role can be stressful at times due to the need to troubleshoot technical issues quickly and communicate effectively with users. The job often requires strong problem-solving skills, patience, and the ability to handle multiple support requests, which can contribute to workplace stress depending on workload and support environment.

What are the most commonly searched types of Epic Help Desk jobs in Indiana?

The most popular types of Epic Help Desk jobs in Indiana are:

What job categories do people searching Hourly Epic Help Desk jobs in Indiana look for?

The top searched job categories for Hourly Epic Help Desk jobs in Indiana are:

What cities in Indiana are hiring for Hourly Epic Help Desk jobs?

Cities in Indiana with the most Hourly Epic Help Desk job openings:

Infographic showing various Hourly Epic Help Desk job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution.

Service Desk Analyst

Insight Global

Indianapolis, IN • On-site

$22 - $23/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 3 days ago

New


Job description

JOB DESCRIPTION

Insight Global is looking for a Service Desk Analyst to support a large healthcare client in Indianapolis, IN. This person will be expected to field 20-40 calls per day across a wide variety. The calls will be under 3 different categories – IT troubleshooting, HR questions, and patient portal requests. The shift will be M-F between the hours of 9am – 5pm. They will get requests through a ticketing system (ServiceNow) and be expected to respond in a timely manner with a high level of customer service. Each call must be properly documented in the Service Management Portal with detail and precise grammar. Some tools and technologies that will be used are Microsoft Operating System technical navigation and support, Microsoft Productivity Software (Office 365, Teams) technical navigation and support, Network Device troubleshooting, EMR technical navigation and support, etc.

REQUIRED SKILLS AND EXPERIENCE

• 2-5 years IT Support role (service desk, help desk, etc.)
• Experience working in a call center environment
• Excellent written and verbal communication skills
• Ability to type 40 WPM

NICE TO HAVE SKILLS AND EXPERIENCE

• Healthcare background
• Experience with Citrix, SharePoint, PeopleSoft, Epic
• Windows troubleshooting experience
• ServiceNow experience