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Hourly Epic Help Desk Jobs in Indiana (NOW HIRING)

Powers Health

Epic Application Analyst

Munster, IN · On-site

$40.14 - $63.97/hr

They act as a second level of support and an extension of the help desk as part of the day-to-day support duties. The Epic Application Analyst understands their assigned applications, their value to ...

Powers Health

Epic Application Analyst

Munster, IN · Remote

They act as a second level of support and an extension of the help desk as part of the day-to-day support duties. The Epic Application Analyst understands their assigned applications, their value to ...

Powers Health

Epic Application Analyst

Munster, IN · Remote

They act as a second level of support and an extension of the help desk as part of the day-to-day support duties. The Epic Application Analyst understands their assigned applications, their value to ...

Powers Health

Epic Application Analyst

Munster, IN · Remote

They act as a second level of support and an extension of the help desk as part of the day-to-day support duties. The Epic Application Analyst understands their assigned applications, their value to ...

Ivy Tech

IT Help Desk Lab Tech Apprentice

Bloomington, IN · On-site

$15.75/hr

Hourly Rate: $15.75 Who We Are Ivy Tech Community College is Indiana's largest public postsecondary ... Troubleshoot incoming calls and help tickets, and work with IT Help Desk staff to devise a plan of ...

Ivy Tech

IT Help Desk Lab Tech Apprentice

Bloomington, IN · On-site

$15.75/hr

Hourly Rate: $15.75 Who We Are Ivy Tech Community College is Indiana's largest public postsecondary ... Troubleshoot incoming calls and help tickets, and work with IT Help Desk staff to devise a plan of ...

White Lodging Services Corp

Front Desk Manager

Indianapolis, IN · On-site

$16.25 - $21/hr

You'll help bring the virtue of hospitality to life while we create an environment that allows you ... Create proactive hiring plans and actively participate in hourly associate interviews to build and ...

White Lodging Careers

Front Desk Manager

Indianapolis, IN · On-site

$16.25 - $21/hr

You'll help bring the virtue of hospitality to life while we create an environment that allows you ... Create proactive hiring plans and actively participate in hourly associate interviews to build and ...

White Lodging

Front Desk Manager

Indianapolis, IN · On-site

$16.25 - $21/hr

You'll help bring the virtue of hospitality to life while we create an environment that allows you ... Create proactive hiring plans and actively participate in hourly associate interviews to build and ...

Unified Group Inc

Front Desk Receptionist

Anderson, IN · On-site

$13 - $16.75/hr

Company parties Plus, our Front Desk Receptionist earns competitive hourly pay that reflects ... Additionally, you'll help maintain office organization, complete accurate clerical documents ...

White Lodging Careers

Front Desk Manager

Indianapolis, IN · On-site

$16.25 - $21/hr

You'll help bring the virtue of hospitality to life while we create an environment that allows you ... Create proactive hiring plans and actively participate in hourly associate interviews to build and ...

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Hourly Epic Help Desk information

What is the difference between Hourly Epic Help Desk vs Hourly Epic Support Specialist?

AspectHourly Epic Help DeskHourly Epic Support Specialist
CertificationsEpic certifications, help desk certificationsEpic certifications, technical support certifications
Work EnvironmentHelp desk, support center, healthcare ITSupport teams, healthcare IT departments
Employer & IndustryHospitals, clinics, healthcare providersHospitals, healthcare organizations, IT support firms

Both roles require Epic certifications and focus on supporting healthcare IT systems. The Hourly Epic Help Desk primarily handles user issues and troubleshooting at the help desk level, while the Hourly Epic Support Specialist may provide more in-depth technical support and system troubleshooting. Both roles are essential in healthcare IT environments, but the Help Desk role is more customer-facing and reactive, whereas the Support Specialist may handle complex technical problems.

What are the key skills and qualifications needed to thrive as an hourly Epic Help Desk professional?

To thrive as an Hourly Epic Help Desk professional, you need a solid understanding of Epic EHR systems, healthcare IT processes, and troubleshooting methodologies, often supported by experience in healthcare environments or relevant certifications. Familiarity with Epic modules, ticketing systems like ServiceNow, and remote support tools is typically required. Strong communication, patience, and problem-solving abilities are crucial for effectively assisting users and resolving complex issues. These skills ensure prompt and accurate user support, minimize system downtime, and maintain the smooth operation of critical healthcare technology.

What are some common challenges faced by hourly Epic Help Desk staff and how can they be effectively managed?

Hourly Epic Help Desk staff often encounter challenges such as managing high volumes of support tickets, troubleshooting a wide range of technical issues, and clearly communicating solutions to users with varying technical backgrounds. Prioritizing tasks, maintaining up-to-date knowledge of Epic systems, and utilizing internal documentation can help address these challenges. Building strong collaboration with clinical and IT teams also ensures timely issue resolution and enhances the overall support experience.

What is an hourly Epic Help Desk?

An Hourly Epic Help Desk is a support service staffed by IT professionals who assist users with issues related to the Epic electronic health record (EHR) system on an hourly basis. These help desk specialists troubleshoot technical problems, answer user questions, and help ensure smooth operation of Epic software for healthcare providers. They may work remotely or onsite, and their support can cover a range of topics, including login issues, workflow guidance, and system errors. The 'hourly' designation typically means they are contracted or billed by the hour rather than salaried.
What are the most commonly searched types of Epic Help Desk jobs in Indiana? The most popular types of Epic Help Desk jobs in Indiana are:
What are popular job titles related to Hourly Epic Help Desk jobs in Indiana? For Hourly Epic Help Desk jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Hourly Epic Help Desk jobs in Indiana look for? The top searched job categories for Hourly Epic Help Desk jobs in Indiana are:
What cities in Indiana are hiring for Hourly Epic Help Desk jobs? Cities in Indiana with the most Hourly Epic Help Desk job openings:
Hourly Epic Help Desk jobs near you
Infographic showing various Hourly Epic Help Desk job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution.

Epic Application Analyst

Powers Health

Munster, IN • On-site

$40.14 - $63.97/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 11 days ago

Powers Health rating

6.5

Company rating: 6.5 out of 10

Based on 65 frontline employees who took The Breakroom Quiz

605th of 887 rated healthcare providers

Job description

Job Description:
Provides application support to the Cadence module and user assistance within the assigned application(s). The Epic Application Analyst is responsible for the full system cycle, whether it is a new system or an upgrade. They act as a second level of support and an extension of the help desk as part of the day-to-day support duties. The Epic Application Analyst understands their assigned applications, their value to the business aspects of clinical operations and assists users to maximize the utility of the clinical system. In this role, the Epic Application Analyst serves as the liaison between the user community, IT, the Epic build team and other departments as necessary. Additionally, the Epic Application Analyst performs all design, build, optimization, and upgrade tasks for assigned module(s) and associated integrations. This position is primarily remote but must be able to travel onsite to our facilities for projects.
This position is primarily remote but must be able to travel onsite to our facilities for projects.
To qualify you must have:
  • Associate or Bachelor's degree in healthcare, business management, or information systems.
  • Experience in scheduling, registration, insurance verification and pre-authorization preferred.
  • Proven skills in problem-solving.
  • Strong analytical and technical skills.
  • Exposure and general understanding of front end workflows.
  • Working knowledge of multiple software applications, systems analysis/design, integration/design, or web applications/design.
  • General understanding of underlying technologies: hardware, networking, Intranet, Internet, PDA, bar coding and wireless.
  • Ability and commitment to meet deadlines and cope in a fast-paced environment.
  • Capable of working well in a diverse, multidisciplinary team and successfully interacting with others at all levels of the organization, including remote teams.
  • Ability to maintain a professional attitude and demeanor in both normal and pressure situations.
  • Proficient MS Office skills.
  • Epic proficiency/certification preferred or must obtain Epic proficiency/certification during the introductory period.

Your Extraordinary Career Starts Here
We invite you to join our team of professionals where your unique talents will be well utilized in a work environment that promotes your further growth and development. In return for your valuable service and contributions, Powers Health offers a competitive wage and benefits package along with the necessary tools, resources, and mentoring opportunities to support your career advancement goals.
Our comprehensive benefits program includes, but is not limited to:
  • Medical, dental and vision coverage
  • Wellness program, including free screenings
  • Healthcare and Dependent Care Spending Accounts (HSA)
  • Retirement savings plan
  • Life insurance
  • Disability income protection

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