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Hourly Epic Help Desk Jobs in Indiana (NOW HIRING)

Fort Wayne Metals

Help Desk Technician- Onsite

Fort Wayne, IN · On-site

$18.50 - $25/hr

We're glad you're exploring our Help Desk Technician position and want to share some of the details ... Epic Events * From TinCaps Night to family days at the zoo, we offer multiple activities throughout ...

Powers Health

Epic Application Analyst

Munster, IN · Remote

They act as a second level of support and an extension of the help desk as part of the day-to-day support duties. The Epic Application Analyst understands their assigned applications, their value to ...

Powers Health

Epic Application Analyst

Munster, IN · On-site

$40.14 - $63.97/hr

They act as a second level of support and an extension of the help desk as part of the day-to-day support duties. The Epic Application Analyst understands their assigned applications, their value to ...

Powers Health

Epic Application Analyst

Munster, IN · Remote

They act as a second level of support and an extension of the help desk as part of the day-to-day support duties. The Epic Application Analyst understands their assigned applications, their value to ...

Powers Health

Epic Application Analyst

Munster, IN · Remote

They act as a second level of support and an extension of the help desk as part of the day-to-day support duties. The Epic Application Analyst understands their assigned applications, their value to ...

White Lodging Careers

Front Desk Manager

Indianapolis, IN · On-site

$16.25 - $21/hr

You'll help bring the virtue of hospitality to life while we create an environment that allows you ... Create proactive hiring plans and actively participate in hourly associate interviews to build and ...

White Lodging Careers

Front Desk Manager

West Lafayette, IN · On-site

$15.25 - $19.75/hr

You'll help bring the virtue of hospitality to life while we create an environment that allows you ... Create proactive hiring plans and assist in hourly interviews. * Provide the highest quality of ...

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Hourly Epic Help Desk information

What is the difference between Hourly Epic Help Desk vs Hourly Epic Support Specialist?

AspectHourly Epic Help DeskHourly Epic Support Specialist
CertificationsEpic certifications, help desk certificationsEpic certifications, technical support certifications
Work EnvironmentHelp desk, support center, healthcare ITSupport teams, healthcare IT departments
Employer & IndustryHospitals, clinics, healthcare providersHospitals, healthcare organizations, IT support firms

Both roles require Epic certifications and focus on supporting healthcare IT systems. The Hourly Epic Help Desk primarily handles user issues and troubleshooting at the help desk level, while the Hourly Epic Support Specialist may provide more in-depth technical support and system troubleshooting. Both roles are essential in healthcare IT environments, but the Help Desk role is more customer-facing and reactive, whereas the Support Specialist may handle complex technical problems.

What are the key skills and qualifications needed to thrive as an Hourly Epic Help Desk professional, and why are they important?

To thrive as an Hourly Epic Help Desk professional, you need a solid understanding of Epic EHR systems, healthcare IT processes, and troubleshooting methodologies, often supported by experience in healthcare environments or relevant certifications. Familiarity with Epic modules, ticketing systems like ServiceNow, and remote support tools is typically required. Strong communication, patience, and problem-solving abilities are crucial for effectively assisting users and resolving complex issues. These skills ensure prompt and accurate user support, minimize system downtime, and maintain the smooth operation of critical healthcare technology.

What are some common challenges faced by Hourly Epic Help Desk staff and how can they be effectively managed?

Hourly Epic Help Desk staff often encounter challenges such as managing high volumes of support tickets, troubleshooting a wide range of technical issues, and clearly communicating solutions to users with varying technical backgrounds. Prioritizing tasks, maintaining up-to-date knowledge of Epic systems, and utilizing internal documentation can help address these challenges. Building strong collaboration with clinical and IT teams also ensures timely issue resolution and enhances the overall support experience.

What is an Hourly Epic Help Desk?

An Hourly Epic Help Desk is a support service staffed by IT professionals who assist users with issues related to the Epic electronic health record (EHR) system on an hourly basis. These help desk specialists troubleshoot technical problems, answer user questions, and help ensure smooth operation of Epic software for healthcare providers. They may work remotely or onsite, and their support can cover a range of topics, including login issues, workflow guidance, and system errors. The 'hourly' designation typically means they are contracted or billed by the hour rather than salaried.

Is working at Epic worth IT?

Working as an Hourly Epic Help Desk technician can be a valuable entry-level role in IT, offering experience with electronic health records and customer support. The position often involves troubleshooting software issues, using Epic systems, and developing technical skills that can benefit future career growth in IT. Compensation and work environment vary by location and employer policies.

How much does an Epic support specialist make?

An Epic support specialist typically earns between $50,000 and $80,000 annually, depending on experience, location, and certifications. The role often requires knowledge of Epic systems, troubleshooting skills, and sometimes certification in Epic modules or tools.

Does Epic let you work from home?

Hourly Epic Help Desk positions may offer remote work options, but this depends on the employer and specific job requirements. Many help desk roles require on-site presence for hardware setup and troubleshooting, though some companies provide flexible or remote schedules for certain tasks. Candidates should review the job listing or contact the employer for details on remote work policies.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but it does not fully replace the role of an Hourly Epic Help Desk technician. Human support remains essential for complex issues, customer service, and decision-making that require critical thinking and empathy. Help desk professionals often work alongside AI tools to improve efficiency and focus on more advanced technical support.
What are the most commonly searched types of Epic Help Desk jobs in Indiana? The most popular types of Epic Help Desk jobs in Indiana are:
What are popular job titles related to Hourly Epic Help Desk jobs in Indiana? For Hourly Epic Help Desk jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Hourly Epic Help Desk jobs in Indiana look for? The top searched job categories for Hourly Epic Help Desk jobs in Indiana are:
What cities in Indiana are hiring for Hourly Epic Help Desk jobs? Cities in Indiana with the most Hourly Epic Help Desk job openings:
Hourly Epic Help Desk jobs near you
Infographic showing various Hourly Epic Help Desk job openings in Indiana as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Help Desk Technician- Onsite

Fort Wayne Metals

Fort Wayne, IN • On-site

$18.50 - $25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Fort Wayne Metals rating

6.5

Company rating: 6.5 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

We're glad you're exploring our Help Desk Technician position and want to share some of the details.

At Fort Wayne Metals, we specialize in producing top-quality wires, cables, and assemblies designed to enhance and safeguard lives. Our products are used in everything from our customers' stents and surgical robots to aircraft and automobiles. At our essence, we are thinkers, innovators, and problem solvers, leveraging our knowledge of materials to create customized solutions for our customers.

Join us in our dedication to making a tangible impact through our advanced materials and superior products.

Overview
The Help Desk Technician is responsible for general maintenance of desktop hardware and software. This includes, but is not limited to, desktop computers, laptops, printers, copiers, phones, and other peripherals. They will provide customer service to all FWM information systems users.

Education & Experience Requirements

  • Associate degree in Computer Science, Information Systems, or related field, or significant college coursework and/or experience in a related field required.
  • Minimum 2 years' experience with computer hardware, software, and networking or related field.

Job Responsibilities

  • Setup new computers and related systems. Install, configure, and maintain desktop hardware and software in a timely manner to maximize organizational performance.
  • Document installation procedures and hardware/software issues that arise.
  • Troubleshoot hardware and software failures and replace or repair as needed.
  • Train and provide technical support to end users and other technical support staff in the uses and abilities of systems.
  • Maintain security measures to protect data, software, and hardware.
  • Troubleshoot network connection problems.
  • Contribute to and maintain system and network standards.
  • Research and report on new technology.
  • Research and report on any IT security threats.
  • Perform other duties as requested by management.

Skills Needed

  • Ability to communicate technical information to non-technical employees.
  • Able to accurately troubleshoot computer and systems problems.
  • Must be able to work without close supervision and be capable of self-checking completed work.
  • Must possess strong analytical skills to solve hardware and software related issues.

Working Conditions & Physical Requirements

  • Fast paced office environment in a manufacturing facility.
  • Work hours consist of 40 hours per week.
  • Overtime may sometimes be required.
  • Travel between facilities required.
  • Must be able to access all levels of operation, including second floors.
  • Moderate bending, stooping, and regular lifting of equipment up to 50 lbs.
  • Sitting and working at a computer for extended periods of time.

Benefits & Wellness Resources

The health and wellbeing of Fort Wayne Metals is a critical part of our culture. In addition to offering medical, dental, vision, life, and disability insurance options to suit your needs, we'd like to share some of the other fundamental resources that make Fort Wayne Metals a premier place to work:

Physical Wellness

  • Parkview Wellness Coach
    • Ready to assist with your physical and nutritional wellness needs.
  • Gym Facilities
    • 4 onsite gym locations as well as discounts for regional gym facilities
  • Health Challenges
    • From pickleball tournaments, sponsored races and sports leagues, to participating in the YMCA's Corporate Challenge, we have a variety of fun ways to stay active.

Mental Wellness

  • When You Need to Talk
    • 5 sessions of counseling are available to you and all members of your immediate household at no cost.
  • Relaxing Time-Off
    • Qualify for Paid Time Off and Holiday Pay on your first day of employment.

Social Wellness

  • Epic Events
    • From TinCaps Night to family days at the zoo, we offer multiple activities throughout the year for employees and their families.
  • Employee Resource Group
    • A voluntary, employee-led group formed to bring employees together and centered around a common interest or identity.

Professional Wellness

  • Grow Your Career
    • We offer many opportunities to continue your development and growth.
  • Performance Feedback
    • Receive regular and constructive feedback from your manager and peers to help you grow and improve.

Financial Wellness

  • Annual Profit Sharing & 401k matching
    • Dropping dollars into your 401k. When you contribute 7%, we'll contribute 3.5%.
  • Quarterly Bonus
    • When we perform well, everyone benefits! Receive discretionary bonuses each quarter based on company performance.
  • Tuition Reimbursement
    • Getting your first degree? Great! Whatever your major, we'll help pick up the tab!
  • Your Money Line
    • Employer-provided 1:1 financial guidance, education, & tools - so you can stress less about money and enjoy greater stability & confidence.
There are many reasons to apply for this position, and these are just a few. Join us!

Notice to Employees and Applicants:

This job position may require access to controlled technology or technical data; applicant must be a candidate for export licensing and willing to participate in export licensing, if required.
As an Equal Opportunity Employer, Fort Wayne Metals Research Products LLC is proud to be committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or pregnancy and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Fort Wayne Metals is an equal opportunity employer fully committed to achieving a diverse workforce and complies with all Federal and Indiana State laws, regulations, and executive orders regarding non-discrimination.
Fort Wayne Metals Research Products LLC is committed to providing access and reasonable accommodation in its services, activities, programs, and employment opportunities in accordance with the Americans with Disabilities Act and other applicable laws. If reasonable accommodation is needed to participate in the job application, interview process, or to perform essential job functions, please contact Accessibility@fwmetals.com.
Notice to Employees and Applicants

New to the area? Fort Wayne is a wonderful place to live, work and play. Check out some of the great things our region has to offer!

  • Greater Fort Wayne Inc. | Building a Nationally Recognized Economy
  • The Fort Wayne Visitors Center
  • Relocating - NEI

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