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It Helpdesk Manager Jobs in Indiana (NOW HIRING)

Ivy Tech

IT Support

Indianapolis, IN

$20/hr

Process IT Helpdesk cases/incidents to ensure that they are resolved in a timely manner and within the Service Level Agreement (SLA) and that the communication documented within cases/incidents is ...

New

Majestic Care

Enterprise IT Helpdesk Analyst

Westfield, IN · On-site

$19.75 - $26.75/hr

Perform account and access management tasks, including onboarding, offboarding, and permission ... Associate degree in Information Technology or related field preferred. License/Certification

Ivy Tech

PT IT Support

Bloomington, IN · On-site

$15/hr

Process IT Helpdesk tickets to ensure that they are resolved in a timely manner and within the Service Level Agreement (SLA) and that the communication documented within tickets is complete and ...

Ivy Tech

PT IT Support

Bloomington, IN · On-site

$15/hr

Responsible for actively reaching out to supervisor for questions or case escalation. • Process IT Helpdesk tickets to provide end-user support covering but not limited to issues covering desktop ...

MHG Hotels

Information Technology Manager

Indianapolis, IN · On-site

$90K - $111K/yr

Oversee the daily operations of the IT help desk, ensuring timely resolution of IT tickets and ... Experience in managing IT help desk operations and handling IT tickets. * Proficiency in Microsoft ...

Reelcraft Industries

IT Manager

Columbia City, IN · On-site

$120K - $140K/yr

The IT Manager leads two direct reports, an IT Help Desk Technician and an ERP Application Project Coordinator, and coordinates and directs the activities of Reelcraft's third-party managed service ...

New

Reelcraft Industries

IT Manager

Columbia City, IN · On-site

$120K - $140K/yr

The IT Manager leads two direct reports, an IT Help Desk Technician and an ERP Application Project Coordinator, and coordinates and directs the activities of Reelcraft's third-party managed service ...

New

Gaylor Electric

IT Desktop Support

Indianapolis, IN · On-site

SCOPE OF WORK The IT Desktop Support role provides help and expertise across software platforms and ... Excellent time management skills and ability to multitask * Participates in an on-call rotation and ...

gaylor

IT Desktop Support

Indianapolis, IN

SCOPE OF WORK The IT Desktop Support role provides help and expertise across software platforms and ... Excellent time management skills and ability to multitask * Participates in an on-call rotation and ...

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All JobsIt Helpdesk JobsIt Helpdesk Manager JobsIt Helpdesk Manager Jobs in Indiana

It Helpdesk Manager information

See Indiana salary details

$35.7K

$79.7K

$118.5K

How much do it helpdesk manager jobs pay per year?

As of Jul 29, 2026, the average yearly pay for it helpdesk manager in Indiana is $79,723.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,800.00 and $95,200.00 per year, depending on experience, location, and employer.

How does an IT Helpdesk Manager typically balance technical troubleshooting with team leadership responsibilities?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Manager, and why are they important?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What are IT Helpdesk Managers?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.
What are the most commonly searched types of It Helpdesk jobs in Indiana? The most popular types of It Helpdesk jobs in Indiana are:
What are popular job titles related to It Helpdesk Manager jobs in Indiana? For It Helpdesk Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Manager jobs in Indiana look for? The top searched job categories for It Helpdesk Manager jobs in Indiana are:
What cities in Indiana are hiring for It Helpdesk Manager jobs? Cities in Indiana with the most It Helpdesk Manager job openings:
It Helpdesk Manager jobs near you
Infographic showing various It Helpdesk Manager job openings in Indiana as of July 2026, with employment types broken down into 29% Locum Tenens, 57% Full Time, 5% Part Time, 3% Contract, and 6% Summer. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $79,723 per year, or $38.3 per hour.
IT Helpdesk Technician

IT Helpdesk Technician

George E. Booth Co.

Greenwood, IN

Full-time

Medical, Vision, Retirement, PTO

Posted 5 days ago

Job description

The George E. Booth Co. is a family-owned andoperated industrial automation sales company looking to hire their nextfull-time IT Helpdesk Technician.

The George E. Booth Co. is amajor distributor of process instrumentation products and related services tocustomers in Illinois, Indiana, Kentucky, Ohio, and Tennessee.  Founded in1963, George E. Booth Sr. recognized that there would be a natural evolution inthe development of products for the industrial instrumentation processfield. 

In addition to excellent communication skills,written and verbally, the ideal candidate will have ERP software knowledge strong attention to detail,and the ability to interface with individuals at all levels within theorganization. The IT Helpdesk Technician will beresponsible for assisting the IT department and company users with day-to-daytechnical support on both hardware and software. This is an in person position located in Indianapolis, IN.  All candidates mustbe legally authorized to work in the United States.

Responsibilities:                                                       

1.       Oversee dailyperformance of computer systems.

2.       May provideassistance concerning the use of computer hardware and software, includingprinting, installation, word processing, electronic mail, and operating system.

3.       Set upequipment for employees' use, performing or ensuring proper installation ofcables, operating systems, and appropriate software.

4.       Attaintechnical manuals, confer with users, or conduct computer diagnostics toinvestigate and resolve problems or to provide technical assistance andsupport.

5.       Answer userinquiries regarding computer software and hardware operation to resolveproblems.

6.       Install andperform minor repairs to hardware, software, or peripheral equipment, followingdesign or installation specifications.

7.       Confer withstaff, users, and management to establish requirements for new systems ormodifications.

8.       Entercommands and observe systems functioning to verify correct operations anddetect errors.

9.       Maintainrecords of daily data communication transactions, problems and remedial actionstaken or installation activities.

10.    Developtraining materials and procedures, or train users in the proper use of hardwareor software.

11.    All otherduties as assigned by supervision.

Requirements:

        Bachelor's Degree in IT or a technically relatedfield is a plus.

        At least two years' related experience in companyinformation technology

        Excellent verbal and written communication skillswith the ability to translate complex concepts into easily understood language.

        Ability to use software suites, presentationsoftware, spreadsheets, and collaboration tools.

        Attention to details, organizational aptitude, andsuperior interaction skills necessary.

Benefits:

Full benefits package includes major medical, dentaland vision with paid-time off and matching 401(k). 

Employment Type: FULL_TIME

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