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Entry Level It Helpdesk Jobs in Indiana (NOW HIRING)

Woongjin, Inc

IT Helpdesk

Kokomo, IN

Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Ticketing system ... Provide extraordinary IT support to customers at the C-level, and ensure high level of customer ...

Woongjin, Inc

IT Helpdesk

Kokomo, IN · On-site

Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Ticketing system ... Provide extraordinary IT support to customers at the C-level, and ensure high level of customer ...

Woongjin, Inc

IT Helpdesk

Kokomo, IN · On-site

Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Ticketing system ... Provide extraordinary IT support to customers at the C-level, and ensure high level of customer ...

COMMERCE TECH HOLDINGS LLC

Be Seen First

IT Helpdesk Technician, Field Technician

Munster, IN · On-site

$20 - $30/hr

We are seeking an IT Helpdesk Technician, Field Technician to join our team! You will resolve computer-related issues for your clients. Responsibilities: * Provide technical assistance with computer ...

COMMERCE TECH HOLDINGS LLC

Be Seen First

IT Helpdesk Technician, Field Technician

Munster, IN · On-site

$20 - $30/hr

We are seeking an IT Helpdesk Technician, Field Technician to join our team! You will resolve computer-related issues for your clients. Responsibilities: * Provide technical assistance with computer ...

Midwest Express Clinic

IT Support Technician

Munster, IN · On-site

$21 - $28.75/hr

They are seeking an IT Support Technician to support daily IT helpdesk needs across clinic locations and ensure a high level of customer service and technical support. Responsibilities : • Provide ...

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Entry Level It Helpdesk information

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How much do entry level it helpdesk jobs pay per hour?

As of May 28, 2026, the average hourly pay for entry level it helpdesk in Indiana is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $24.71 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level IT Helpdesk technician, and why are they important?

To thrive as an Entry Level IT Helpdesk technician, you need a basic understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common office software is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve user issues and explain technical solutions clearly. These skills are crucial to ensure efficient technical support, user satisfaction, and smooth IT operations within an organization.

What are the typical challenges an Entry Level IT Helpdesk professional might face in their first few months?

Entry Level IT Helpdesk professionals often encounter challenges such as managing high volumes of support requests, learning to troubleshoot unfamiliar software and hardware issues, and adapting to ticketing systems used by the organization. Balancing the need to resolve issues quickly with thorough documentation can also be demanding. However, these challenges provide valuable hands-on experience and opportunities to develop strong communication and technical problem-solving skills, which are crucial for career advancement in IT support.

What are entry level IT helpdesk jobs?

Entry level IT helpdesk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users within an organization. These roles often involve responding to helpdesk tickets, resolving common hardware and software issues, and guiding users through solutions over the phone, email, or in person. Entry level IT helpdesk staff are typically the first point of contact for technical problems and may also assist with setting up computers, installing software, and maintaining system security. These jobs require strong communication skills, basic IT knowledge, and a willingness to learn on the job. They provide an excellent starting point for a career in IT, offering hands-on experience and opportunities for advancement.

Is IT possible to get a help desk job with no experience?

Entry level IT help desk positions often do not require prior experience, but candidates typically need basic knowledge of computer hardware, operating systems, and troubleshooting skills. Certifications like CompTIA A+ can improve chances, and employers may provide on-the-job training for new hires.
What are the most commonly searched types of It Helpdesk jobs in Indiana? The most popular types of It Helpdesk jobs in Indiana are:
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What cities in Indiana are hiring for Entry Level It Helpdesk jobs? Cities in Indiana with the most Entry Level It Helpdesk job openings:
Entry Level It Helpdesk jobs near you
Infographic showing various Entry Level It Helpdesk job openings in Indiana as of May 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $45,821 per year, or $22 per hour.

IT Helpdesk

Woongjin, Inc

Kokomo, IN

Contractor

Medical, Dental, Vision, Retirement

Posted 3 days ago

Job description

Company Description

For More Open Positions Visit us at:
http://recruiting.woongjininc.com/


Our Mission
WOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.

Benefits

  • Medical Insurance
  • Vision Insurance
  • Dental Insurance
  • 401(k)
  • Paid Sick hours
Job Description

[Primary responsibilities]

  • Serving as initial point of contact for internal applications, hardware, mobile and remote technology in a manufacturing environment
  • Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Ticketing system
  • Following up on any outstanding issues with customers regarding status and closure of incidents/requests
  • Troubleshooting and resolve hardware, software and network problems
  • Document procedures, FAQs, and inventory of assets
  • Able to Isolate problem trends and complete troubleshooting efforts for recurring problems until discovery of permanent solutions.
  • Provides technical advice to executive-level and their assistant based on developed expertise in the field of IT
  • Provide extraordinary IT support to customers at the C-level, and ensure high level of customer satisfaction
  • Build trust and good relationship with customer and act as a bridge between customer and consulting group for new business opportunities
  • Company Security program administrator
  • Company VPN administrator
  • Company IT policy and application form creation
  • VIP support, Business travelers support
  • IT server room cleanup and follow up all kind of issue in IT room
  • Network issue checkup and cooperation with Network team
  • File server issue checkup and cooperation with Server team
  • PC and laptop repair and software issue solving skill
  • Security application management
  • Windows and printer issue solving skill
  • Server and Network basic knowledge
Qualifications
  • Strong working knowledge of core applications including Windows 7/10/11, Microsoft Office, Imaging Software, SCCM and Active Directory
  • Excellent problem-solving, communication and interpersonal skills
  • Ability to prioritize and organize work to meet defined SLA's
  • Android mobile in corporation experience is a plus
  • Strong understanding of server or network basic skills

[Requirements]

  • Bachelor's degree preferred with at least 1+ years of Corporate Tech Support experience,
  • Must be willing to travel up to 10 % of time
  • 8am - 5pm working hour
  • Sometime, need to work at night and Saturday and Sunday If it is required
Additional Information

All your information will be kept confidential according to EEO guidelines.

 *** NO C2C ***

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