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Entry Level It Helpdesk Jobs in Indiana (NOW HIRING)

Summit Radiology

IT Help Desk Technician

Fort Wayne, IN · On-site

As our IT Help Desk Technician , you'll be the first person our staff, radiologists, and client sites reach when something isn't working. You'll answer incoming IT calls, resolve the issues you can ...

New

Revel Staffing

IT Technician

Fort Wayne, IN · On-site

$68K - $98K/hr

Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff ... Active HIPAA compliance credential or training required * 1+ year of IT help desk, service desk ...

crewcarwash

IT Help Desk Technician

Fishers, IN · On-site

The Help Desk Technician provides IT support services for all carwash locations as well as for users on our support team. Crew's commitments to you: * Competitive compensation * Daily pay options ...

crewcarwash

IT Help Desk Technician

Fishers, IN · On-site

The Help Desk Technician provides IT support services for all carwash locations as well as for users on our support team. Crew's commitments to you: * Competitive compensation * Daily pay options ...

Crew Carwash

IT Help Desk Technician

Fishers, IN · On-site

The Help Desk Technician provides IT support services for all carwash locations as well as for users on our support team. Crew's commitments to you: * Competitive compensation * Daily pay options ...

TEKsystems

Desktop Support

Westfield, IN

$22 - $24/hr

IT Support Technician (Level 1)Position Summary We are seeking an entry-level IT Support Technician ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

TEKsystems

Desktop Support

Westfield, IN

$22 - $24/hr

IT Support Technician (Level 1)Position Summary We are seeking an entry-level IT Support Technician ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

Family Health Center

IT Analyst

Vincennes, IN · On-site

$65K/yr

The IT Analyst manages day-to-day Help Desk operations, resolves technical issues, assists with system administration, and collaborates with departments to implement technology solutions that support ...

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All JobsIt Helpdesk JobsEntry Level It Helpdesk JobsEntry Level It Helpdesk Jobs in Indiana

Entry Level It Helpdesk information

See Indiana salary details

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How much do entry level it helpdesk jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for entry level it helpdesk in Indiana is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $24.71 per hour, depending on experience, location, and employer.

What is an entry level IT helpdesk?

Entry level IT helpdesk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users within an organization. These roles often involve responding to helpdesk tickets, resolving common hardware and software issues, and guiding users through solutions over the phone, email, or in person. Entry level IT helpdesk staff are typically the first point of contact for technical problems and may also assist with setting up computers, installing software, and maintaining system security. These jobs require strong communication skills, basic IT knowledge, and a willingness to learn on the job. They provide an excellent starting point for a career in IT, offering hands-on experience and opportunities for advancement.

What are the key skills and qualifications needed to thrive as an entry level IT helpdesk technician?

To thrive as an Entry Level IT Helpdesk technician, you need a basic understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common office software is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve user issues and explain technical solutions clearly. These skills are crucial to ensure efficient technical support, user satisfaction, and smooth IT operations within an organization.

What are the typical challenges an entry level IT helpdesk professional might face in their first few months?

Entry Level IT Helpdesk professionals often encounter challenges such as managing high volumes of support requests, learning to troubleshoot unfamiliar software and hardware issues, and adapting to ticketing systems used by the organization. Balancing the need to resolve issues quickly with thorough documentation can also be demanding. However, these challenges provide valuable hands-on experience and opportunities to develop strong communication and technical problem-solving skills, which are crucial for career advancement in IT support.

What are the most commonly searched types of It Helpdesk jobs in Indiana?

The most popular types of It Helpdesk jobs in Indiana are:

What are popular job titles related to Entry Level It Helpdesk jobs in Indiana?

For Entry Level It Helpdesk jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Entry Level It Helpdesk jobs in Indiana look for?

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What cities in Indiana are hiring for Entry Level It Helpdesk jobs?

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Entry Level It Helpdesk jobs near you
Infographic showing various Entry Level It Helpdesk job openings in Indiana as of August 2026, with employment types broken down into 86% Full Time, 9% Part Time, and 5% Contract. Highlights an 86% Physical, 5% Hybrid, and 9% Remote job distribution, with an average salary of $45,821 per year, or $22 per hour.

IT Help Desk Technician

Summit Radiology

Fort Wayne, IN • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

Job description

Benefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Profit sharing
  • Vision insurance

 
About the Role
Summit Radiology is a teleradiology provider supporting hospitals and imaging clinics across multiple states. Our combined IT and informatics team keeps the systems behind clinical imaging running around the clock, and you'll be the team's front door.
As our IT Help Desk Technician, you'll be the first person our staff, radiologists, and client sites reach when something isn't working. You'll answer incoming IT calls, resolve the issues you can, and triage the rest to the right specialist with clear, useful notes. You'll also be the primary owner of our ticket queue: monitoring incoming tickets, making sure every ticket has an owner, and preventing tickets from aging. You'll work alongside experienced engineers in networking, servers, security, and clinical applications, and learn from all of them.
This role is a launchpad. As you build experience and demonstrate proficiency, you'll have opportunities to learn alongside our networking, server, security, and clinical applications teams. For strong performers who develop an interest in one of these areas, this role can provide a path into more specialized IT positions as opportunities arise.
Schedule & Location
  • Full-time, on-site at our Fort Wayne office
  • Standard schedule of Monday through Friday, 8:00 AM-5:00 PM ET or 7:00 AM-4:00 PM ET - your preference
  • No on-call responsibilities
What You'll Do
  • Answer incoming IT support calls as the primary point of contact during business hours
  • Provide Tier 1 support for Windows workstations, Microsoft 365, account lockouts and password resets, MFA, BitLocker recovery, printers, peripherals, and other common end-user issues, as well as basic clinical application support (training provided; no healthcare background required)
  • Triage incoming tickets: assess new issues, capture the essentials (user/device, location, contact information, impact, symptoms, errors, troubleshooting already performed), and assign to an appropriate specialist as needed
  • Own the health of the ticket queue: monitor aging and unassigned tickets, follow up with ticket owners on stalled items, and confirm resolutions with users before closure
  • Support walk-ins for IT assistance at our Fort Wayne office
  • Perform basic network troubleshooting and setup (connectivity checks, guiding remote users through router and equipment resets, workstation VPN installs and troubleshooting, etc.)
  • Image and stage workstations for deployment: software installation, domain join, and configuration to standard, including moving equipment as needed for staging
  • Contribute to and help maintain our internal knowledge base as you learn our environment
  • Assist the team with routine operational tasks (inventory and documentation updates, configuration checklists, equipment prep, etc.)
What We're Looking For
  • Excellent verbal and written communication. Most of this job is on the phone and responding to tickets, often with non-technical users
  • Strong problem-solving instincts and a willingness to investigate unfamiliar issues. You won't have a script for everything, but you'll have teammates and resources available when you need help.
  • Good judgment about when to continue troubleshooting and when to escalate an issue to another team member.
  • Patience, professionalism, and a genuine service mindset
  • Familiarity with Windows 10/11 support and the Microsoft product suite
  • Basic network troubleshooting ability (ping, identifying connectivity vs. application issues, walking a user through physical checks)
  • Ability to document your work clearly and consistently
  • Ability to follow security, privacy, and documentation procedures when handling sensitive systems and information.
Nice to Have (Not Required)
  • Associate's or Bachelor's degree in IT, networking, security, computer engineering, or a related field, or equivalent hands-on experience
  • Prior help desk, service desk, or customer support experience
  • Exposure to Windows or Linux server environments
  • Exposure to networking concepts such as VLANs, routing, and firewalls
  • Experience with workstation imaging and deployment tools (Intune, PDQ, SCCM, or similar)
  • Experience in healthcare or another compliance-driven environment
Physical Requirements
  • Ability to occasionally lift up to 35 pounds (workstations, monitors, peripherals) when staging, relocating, or setting up equipment, with or without reasonable accommodation.